Shoppersstop.com — Not able to return a item

I have brought one kurta and it was so differebt from picture shown in app that i initated a return, No agent was allocated till 25 dayd to return pick up the order and suddenly i got message telling your order will be picked in some random day, i was out of town and requetsed delivery agent to pick it up next day and now it is marked return cancelled and iam not able to return it, such a pathetic product that iam not able tk change my mind and keep it myself, so pleass i need to return and i have sent many many mails to customer care no response, such a poor management of customer care,