[Resolved] Shoppersstop.com — not remove security tag from my bag

Lavya Varshney

from Delhi, Delhi

Feb 1, 2020

Address: Janpakpuri unity one, 110058

I bought a bag from shopperstop online from vanheusen in under a bag very small pocket in pocket security tag was attached when i go zara for shop pacific moll sensered was continu weped it's very insulting gard was raised my complaints to staff lady was check me in or out of my clothes people look me as theif n more insult than i go janakpuri shopperstop n raised my complaint no one take any action regarding that plz take strick action on that i feel vry bad

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Mar 3, 2020

Complaint marked as Resolved

ShoppersStop.com customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2020

ShoppersStop.com Customer Care's response Dear Lavya,

Greetings from Shoppers Stop!

We understand the handbag from your online order[protected] was delivered with a security tag and we sincerely apologize the inconvenience this may have caused. As confirmed, the security tag is now removed and we will ensure such instances do not recur.

As a goodwill gesture we have already offered INR 300 into your Shoppers Stop wallet. If you are ok we can credit the amount into your wallet.

Alternatively, we would like to offer a full refund of this product in its original mode of payment. Looking forward to hearing from you.

Please feel free to reach out to us on[protected] between 8:00 AM to 10:00 PM all days or email us at [protected]@shoppersstop.com for any further assistance.

Thanks & Regards,
Shoppers Stop Team