Shoppersstop.com — Product not delivered and Money not refunded

Address: New Delhi, Delhi

Hi, I Placed an order with shopper stop on 25th June 2015. i was supposed to get the order in 5-8 working days .But when i called the shopper stop after 8 working days the shopper stop executive said that the order was rejected by me at my house, but it does not make sense because i paid the amount through net banking so why will i refuse to take the order. When i called the shopper stop for the second time the executive said shopper stop provided some wrong tracking number to the courier company due to which the order cannot reach my home. so i asked them to deliver it again. third time when i called the executive said it reached the warehouse because and we will try to deliver it again so i asked shopper stop to cancel the order and he said he is cancelling it. it has been more than 5 days now that i have not got any mail regarding the cancel of the order and even the money has not been transferred to my account. the amount is rs .4000. I have to call them daily and i have been harassed a lot. Please need your help for this.