Shoppersstop.com — return of article

Address: Meerut, Uttar Pradesh

i purchased some cloths from Shoppersstop.com my order number is 6342978.i file complaint for return of 2 of them. But even after 12 days no action has been taken.they are not serious about pickup. every time they say we will pick up in next 48 hrs.i want corrective action for this issue including an apology letter from there senior manger.