| Address: Colva, Salcete, Margao 403708 Goa |
Went to Mall de Goa, Porvorim on 8th Feb 2024 at 18:12 hrs to purchase a dress. Staff were not very helpful in the store but that didn't matter till the time came to check out. Went to the cashier counter and was met by Shankar (Cashier/Employee). Billing was done and he mentioned the amount. I told him that I would pay by card and I would like to "tap" my card as I did not feel comfortable handing him my physical card. He turned irritable by my request and hesitantly shoved the machine into my face for me to tap it. When I tapped, it did not work. Keep in mind, I had just used it twice before elsewhere and it worked perfectly fine. In my personal experience of handling these machines, the option to turn off the tap feature is available and can be deactivated very easily. He then took my card forcibly, swiped it himself and with anger, ripped the receipt off the machine. He also aggressively tore off the clothing bill and shoved everything into a bag and placed it on the counter. I expected him to hand it to me.
This man does not deserve to be working at an outlet like Shoppers Stop. You request us to be decent and polite when lodging a complaint. Maybe you should teach the same values and culture to your employees. Also train them, on how to deal and welcome customers who walk into your store and are paying customers. I did find it to be a bit racist because the staff attitude to some foreigners in the shop was very different as compared to the Indians.
Please note that I am NOT interested in freebies, discounts, refunds or apologies. I work abroad and all I expect is a bit of respect and courtesy. If I want to "tap" my card, I have every right to do so as per the law of this country. I do not have to do what your cashiers want me to do.
I have attached a scanned copy of the bill and the Chargeslip for your reference and action.
I can be contacted on "[protected]@hotmail.com"
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