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Sony India Complaints & Reviews

www.sonyindia.co.in

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Updated: Nov 26, 2024

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So far, so good. Sony India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Sony India will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: Bhopal, Madhya Pradesh

Website: www.consumercomplaints.in

My set is taken by the prompt services, bhopal - service centre of sony mobiles, who had not provided us the set after rectifying the camera problem even after 6 days. Sony service centre staff are not bothered the inconvenience of the customer who is without mobile set.
Even after continuous contact with the service centre and personal visit, they are getting us agreed as to hand over the set stating that there is no problem with...

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Address: Indore, Madhya Pradesh, 452001

I bought a phone xperia m5 in feb 2016 which automatically shuts down on it own accord and became dead on 5.08.16
I gave the mobile on the authorized service center they took my mobile for out of warranty repair saying the glass back is cracked when i later on checked up i found it is a common problem occurring in the phone model m5
The service center is higly uncooperative and unreachable
There is no other centre also...

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Address: Ujjain, Madhya Pradesh, 456010

Gave my sony experia m4 on 21 august for repairing... They told to receive it after 7 days. But when i went to take it.. They told me to come after some days... They kept on delaying the service... And it has been almost a month since then and i still have not received my mobile... And the people providing services at service centre does not behave properly and are very rude in our conversation, they are paying no attention to any of my problems...br...

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Address: Ghaziabad, Uttar Pradesh, 201009

Website: support.sonymobile.com

I buy sony xperia m5 of rupees 35, 299 . on 10/10/2015 and getting some problem in it, It get switched off by its own many times after getting in contact of water due to rain but on the manual it is clearly given that this handset is water proof. I went to service centre (Aligarh ) and they said that your handset is not in under warranty but I have the bill of my handset with one year warranty....

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Address: 5300016

Website: www.sonymobile.com/global-en/products/phones

Dear sir/madam,

My name is anupam das gupta from vishakapatnam, andhra pradesh.

I purchased sony xperia m5 dual smartphone for rs.25000 from sony
Center, sai balaji enterprises vizag on 25.06.2016.

Submitted at authorized service center innovative technologies vizag on 23.07.16, while its in warranty period, by only using just for 10 days the
Handset started showing severe problems...

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Address: Jaipur, Rajasthan, 302025

Website: www.sonymobile.com/in

I purchased an xperia z5 premium dual with all my savings. Last week due to rain the phone stopped working. It was in my pocket when it was raining. I remember all the flaps were closed as they always are. The screen started flickering and then the screen was non responsive. The device seemed like it got crash or something. I went to nearest xperia store where the attendant told me that the device is water damaged and the only option i have...

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Address: Jodhpur, Rajasthan, 342006

I purchased a sony led 42 inch led costing 64000 on oct 2013 at jodhpur, on 18 jun 2016 while i was watching tv suddenly screen started
flickering and showing dual images and there after some vertical lines.next i lodged a complaint to customer care accordingly a rep from service centre came and after inspection informed me that panel gone defective and repair cost is around 23000.so far despite of my frequent mail and personal contact...

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Address: Mumbai City, Maharashtra, 400077

Purchased a new Sony Xperia M5- E5663*on 13th Oct 2015.

Phone was getting auto switched off and gets started only after it was plugged to Powe socket. Phone used to roast and heated like anything.

Took it to the service center and they just did software refresh but it didn't solve the problems so took it back within two days and they told told keep it for 10 days and changed motherboard after which they gave...

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Address: Jaipur, Rajasthan

Website: Sony

Very first day when I receive this handset I face problem regarding voice communication to another person. When I call anyone they reply they not able hear my voice clearly. I think a new handset approximately price 30000/- with problem with mike given to naive customer. After this I go fourtimes to service center in jaipur rajapark. Any time situation remain same. Last time one person of this center behave very rudely and they use my handset...

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Address: New Delhi, Delhi, 282009

Website: Sony India Pvt Ltd

Sir / Madam,

A Sony Xperia C5 Black cell phone with ser No and IMEI No as[protected] and [protected] respectively, was bought vide the bill No 6690 dt 07 Jan 2016 from M/s Raj Musico, Agra.

It has since been about 07 months; and we have been COMPELLED to visit the 'service centre' at M/s Ankur Care Center, MG Road, Agra, for not less than EIGHT times - or even more - owing to the incessantly cropping up of...

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Address: Nagpur, Maharashtra, 440008

Website: Sonymobile.com

I have purchase Xperia c4 dated on purchase 29sep15 from city collection (nagpur) invoice no.015123 This phone is giving trouble after trouble I have (innovation computer) submitted this phone on 6&18july16 for repairing but still my 📱 is nt giving satisfaction performance now 📱 having problem battery backup up problem hence I request u for Exchange my mobile 📱 with new pic your kind cooperation in this matter please high solicited...

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Address: Bangalore, Karnataka, 560017

Sir,

This mail requires your immediate attention .

We had purchased the Sony TV Remote from Vigneswara service center one of your authorized dealers in Bangalore Koramangala. The job sheet number was J61017212. The television Model"KDC-32EX420" was also mentioned to him along with our TV Remote No RM- GD020 . After waiting for four long months we got the remote which we ordered but to our dismay the remote...

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Address: Dahod, Gujarat, 389160

Hello Team,

We have complain many time at Sony Dealer & Sony Service Center, We purchased new Sony TV which was defected . After complaining to Sony Dealer & Sony Service Center, We are not getting any proper revert from then.

Please help to get TV Replaced .

Please find the attached snapshot explaining all the conversation in detailed.

We got many complaint number, Below is latest...

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Address: Faridabad, Haryana, 121001

Dear,
I bought an led in oct 14 from ashoka trading sec 16 from faridabad, product was financed from bajaj finserv.I was told by mr parminder (from Sony) -[protected] to extend the warranty of the product on which i agreed.He prepared a rough estimate about the extra Emi amount to be paid as extended warranty & told that all details will be updated online with bajaj finserv.I didn't notice the amount of emis & make all the payments...

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Address: Kurnool, Andhra Pradesh

Sir
one of sony technical person took my brother in law's sony tv model no ktv-325400A serial no 1231320, from PAMIDI on 1-6-2015.Till today there no response from any company person.Is it service, let me know

Thanks&Regards
Murali
[protected]...

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Address: New Delhi, Delhi, 110007

I had purchased a 40' colour sony led tv klv-40r482b in nov 2014 alongwith 2 more such televisions. I am now facing the bleeding colours and distortion on the screen, the customer care (Complaint no 33761445 dt 7/8/2016) complaint was attended on 11/08/2016. The visiting engineer, mr rana told me that it is a display panel problem and needs to be changed and the cost would be around rs. 20000. After paying so much price for a brand that claims...

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Address: Mumbai City, Maharashtra, 400709

Website: www.sony.co.in

I'am a big fan of Sony products, so I have purchased Sony Bravia 50" LED TV (Model no: KDL-50W800B) on 10-June-2014 from a authorized Sony Center in Vashi, Navi Mumbai. Now from 07-Aug-2016, suddenly the screen started showing vertical lines all over it while the TV was "ON". I registered a complain to "authorized sony service center" asking for a service engineer to visit and diagnose the problem. The service engineer checked and told that...

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Address: Shimla, Himachal Pradesh, 171001

I Sony Experia M4 aqua dual sim, still under warranty is not getting charged. Sony service centre in Shimla is not attending to my problem.Asking me to go to Chandigarh myself. Really not acceptable.. Disappointed in the service. Need my problem to b attended as soon as possible . This is not what I signed up for when I bought the phone. Will tell the people around me to not buy any product of this brand....

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Address: 50010

Website: www.consumercomplaints.in/new_complaint

Hi,
i have sony vaio laptop, model name SVF15219SNB, i have issue for bubble creating on my touch screen, i have attached video with this complaint, which is creating a problem in my computer work as mouse printer stucking, some times mouse printer bliking very frequently. kindly suggest for best solution.

kindly revert back with best solution for my sony vaio.

Thanks
saurabh kr....

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Address: Ballia, Uttar Pradesh, 221712

Website: Www.sonymobile.xom

Many problem
D ear customer care my name gautam presad my mobile modal no-e6553 imei-[protected] purchese on 19 december 2015
My complaint-[1]-my smartphone heating/camera /hanging problem after one month later i will going to service center vanarasi 10 feb 2016but service center not solved my problem one month ten days later job no-w[protected] i recived mobile 19 march 2016
[2]-after ten days i will going to service...

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