Claimed

South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in

1

Updated: Sep 1, 2024

Complaints 666

Resolved

10

Unresolved

656

Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to South Bengal State Transport Corporation [SBSTC]

Having problems with South Bengal State Transport Corporation [SBSTC]?

File a complaint and get it resolved by South Bengal State Transport Corporation [SBSTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Public Transportation

South Bengal State Transport Corporation [SBSTC]

Recently resolved complaints

View all complaints

Asansol Kolkata sbstc not providing stoppage at Damodar cold storage Bardhaman

Canceled tickets amount yet to be credited in account after 15days of cancellation

refund for cancelled ticket / online booking facility

Most useful reviews

Luggage charges

harassment by sbstc staff

extra fare charged personally for a trolley bag

Featured stories

harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 16

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

This complaint is regarding violation of Covid 19 guidelines issued by West Bengal government in bus WB39A1350 Karunamoyee - Bankura - via - Durgapur 5:40 on 21/07/2021. The conductor is allowing passengers without ticket and mask. Though it is clearly mentioned that the bus service should operate with 50% capacity the conductor is taking passengers more than allowed numbers and directing them to sit in the seats which are kept for social...

Helpful

6 other people found this review helpful

6 found this helpful

Write a comment

Address: kolkata

I was travelling from route KOLKATA ESPLANADE-BURDWAN on 15th july, around 6.50 am I tried to book my ticket, But while payment gateway my amount was already debited from my account but I did not receive any confirmation details about my ticket. This query I have already put in email Id too, not received any update. Please address this query ASAP......

Helpful

Found this helpful?

Write a comment

I am travelling from Kolkata Esplaned to Bankura date-16/07/2021 in bus no. WB 39B 3881, bus time-12:00pm. Here the bus driver and conductor are allowing passengers more than 50percent. According to government notice no passengers are allowed to seat in the middle seat of 3seaters but here for extra money benefits of the bus driver and conductor they are allowing people to be seated on the middle seats without tickets and by taking money...

Helpful

Found this helpful?

Write a comment

I have booked a ticket form karunamoyee to burdwan date 17/07/2021 8:30 am and debited my account but there is a no confirmation yet......

Helpful

Found this helpful?

Write a comment

Address: Sbstc karunamoyee bus terminal

This is to bring to your notice that on 23rd November 2020 a travel was canceled by your company but I have not received any refund till now. Helpline number goes unattended. And no one in the depot is ready to listen.

Details of the booking:

Date of travel: 23rd Nov 2020
Time of travel: 7:30 am
From/To: Karunamoyee/Durgapur
Bus category: AC
Traveller name: Rajdeep Das Roy
Booked...

Helpful

Found this helpful?

Write a comment

A sbstc bus from asansol to kolkata, Rudely attitude of bus conductor.He is not even entertaining bus passengers properly....

Helpful

Found this helpful?

Write a comment

I am travelling from burdwan to kolkata(esplaned) date-10/07/2021 in bus no. 3250, bus time-5:45am. Here the bus driver and conductor are allowing passengers more than 50percent. According to government notice no passengers are allowed to seat in the middle seat of 3seaters but here for extra money benefits of the bus driver and conductor they are allowing people to be seated on the middle seats without tickets and by taking money privately.br...

Helpful

5 other people found this review helpful

5 found this helpful

Write a comment

Dear Sir/ Madam,
I beg to say that Kolkata
to Malda, bus no. WB39B9141, Date[protected], Friday, bus driver and bus contactor are want extra money from the all public and using strong abuse language to stay there protected. Money takes but not issue the tickets, they takes local people on the ride to the local bus-stop. Be kind using strong actions to their against.

Thanks and regards....

Helpful

Found this helpful?

Write a comment

Dear Sir/mam

i am a regular commutator from karunamoyee to burdwan and vice versa.
In this pandemic, it was stated that only 50% passengers to fill the bus. Also, we arent allowed to book tickets online beyond 50% seats. but it seems that the conductor and driver allows passengers beyond 50% to travel, ppl without tickets.
kindly look into the matter urgently...

Helpful

Found this helpful?

Write a comment

I have booked a ticket for sbstc bus from Garia to Natunhat. I have made the payment but I have not received the confirmation yet....

Helpful

Found this helpful?

Write a comment

Please note that the Bus no. WB39B1251 not maintain the safety rule for covid.
The conductor taking the passengers without safety norms as per govt guideline...

Helpful

Found this helpful?

Write a comment

Address: Pratapbagan Near A.T.Press, Post & Dist - Bankura

Today I boarded bus from Karunamoyee en route to Bankura..The journey was Ok till Durgapur..But after that the conductor broke all the Covid Protocoles as made by our CM..All 100% seats were booked..even th gap of 1 seat between 2 seats were breached..Kindly look into the matter as early as possible...

Helpful

Found this helpful?

Write a comment

Dear Team,

Pls note that SURI- KOLAKATA Bus is running with full occupancy.

How it's possible?

Because as per the new unlock rules bus must run with 50% occupancy.

Request you to kindly do needful on urgent basis.

Regards,
R Bhattacharjee
M : [protected]...

Helpful

Found this helpful?

Write a comment

It was mentioned that Bus will be travelling with 50% capacity but the conductor is allowing everyone with no seats being empty. I am travelling from Kolkata to Midnapore and my bus timing is 8:00am.

Email-id: ayanelec.[protected]@gmail.com.

Kindly look into this urgently or I will be complaining to higher authorities.

Bus No. WB 39B 1039...

Helpful

Found this helpful?

Write a comment

Address: City centre, Durgapur

I am booking a SBSTC bus from Durgapur to Esplanade via red bus app on 15/05/21 at 3pm. But on reaching the City Centre SBSTC bus stop we are informed that the bus which is scheduled at 3 pm is cancelled due to some unavoidable circumstances. So we have to buy new ticket & SBSTC bus authority said that the amount of about 150 will be refunded. The refund is still not coming & the SBSTC authority must be alert enough to inform about all cancelled...

Helpful

Found this helpful?

Write a comment

Hello,
I have booked one ticket from sbstc app on 14th May 2021 for a journey of Midnapore to kolkata at 5:10am bus time.
But while I board the bus the conducter refused to accept the reservation and I have paid for that ride.

Hence I am requesting you to take necessary steps and issue my refund.
I have attached all the proof of this subject.
Please fell free to reach me on [protected]/[protected].br...

Helpful

Found this helpful?

Write a comment

Respected Sir/Madam,

I have booked a Ticket of Belghoria -Digha bus Seat No:- 18. But the bus isn't came at depot. Waited for 20 mins then Mr. Kashi Nath (Ticket Agent) Arranged a bus at 6:10AM because of not reported bof 5:45AM Bus. But bus conductor and Mr. KashiNath denied to give me my seat as the seat has been sold to another two guys without booking by Mr. KashiNath. He told me to move any other vacant seat if any there....

Helpful

Found this helpful?

Write a comment

Morning of 12.05.2021 ..I had gone for a Karunamayee ticket for the same day ..The counter staff was ill behaved, rude and arrogant ..Shame on such a service of SBSTC ..

K Mukherjee...

Helpful

Found this helpful?

Write a comment

I booked a ticket NONSTOP FROM KOLKATA TO ARAMBAG ON 6TH MAY 2021. And its confermed but when i go for journey on 7th may 2021 6:30 am. One of passenger said that he has also booked with the same number of seat no 24.we both go to counter but counter confermed that his ticket is valid BOOKED FROM REDBUS. But i booked from SBSTC ONLINE my ticket is not valid. Asked my to REPURCHASE another ticket. How can it possible.Now i want my money back...br...

Helpful

Found this helpful?

Write a comment

Hi,

I've booked two tickets from Karunamoyee to Burdwan (Rs: 400). The bus didn't show up and Karunamoyee bust stand ([protected]) never pick up the call. I want my money to be refunded. I have attached the tickets that I booked from online.
Contact- [protected]...

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR