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South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in
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Updated: Sep 1, 2024
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Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 14

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T
Trijit Chatterjee
Oct 1, 2021
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Driver and Conductor forcefully asked me to get down at different stoppage.

Today I had taken SBSTC bus from Durgapur to Kolkata. The departure time of the bus from Durgapur was 1:40 PM (BUS Number WB39B3622) The driver drove the bus in a very rough way and it reached Dankuni toll plaza around 4.10 PM. I was about to get down at Dankuni Housing stoppage, but the driver took a left turn just after crossing the dankuni toll. I was constantly telling the driver that I want to get down at Dankuni Housing, but he didn't...
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A
Atashi Chatterjee
Sep 29, 2021
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With mask and with out distance conductor allow passengers

Sir, I just want to know Is there any rules in westbengal bus conductor allow to the passengers with out mask and with out main tains social distance???I just journey start from Esplanade to suri but bus conductor allow all passengers to with out mask and without maintained social distance....
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A
Akash@666
from Durgapur, West Bengal
Sep 22, 2021
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Refund not initiated after ticket cancellation as per company policy

I had cancelled one ticket on 9:56 AM on 17th September 2021 with Cancellation ID : 244028.But I haven't recieved any refund of 50% of the total fare i.e INR 145 that I was supposed to recieve, as per compazny policies. I have confirmed from my bank and even they said that the refund is not being initiated till date.

I have also tried to reach out on the given helpline numbers of SBSTC and they are not responding.
br...
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G
ghosh.svk.01
from Kolkata, West Bengal
Sep 13, 2021
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CNG Buses shall not be provided in the morning hours (05:30 AM to 8:00 AM) from Durgapur to Kolkata/Karunamoyee

Address: NSCBI AIRPORT, Kolkata

Sir,

Generally, passengers take the morning buses to reach their offices in time bound manner but CNG Buses from Durgapur to Karunamoyee specially that of 06:50 AM, ASN Depot Bus of 08:10 AM from Durgapur to Karunamoyee takes more than half an hour to one hour extra than the diesel run buses of SBSTC. Please do not provide CNG buses in the morning in Kolkata route as these buses runs late makes the passengers inconvenient...
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G
ghosh.svk.01
from Kolkata, West Bengal
Sep 13, 2021
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Covid Rule violation complaint

Address: NSCBI AIRPORT, Kolkata

Sir,

SBSTC bus from Karunamoyee to Durgapur dated 10/09/2021 17:30 hrs is violating covid norms and has allowed more passengers which is absolutely against the Covid rules and violates the Covid regulations for sbstc and may be checked from the CCTV footage available in the bus as a proof.

For your kind information and necessary action in this regard.

SBSTC is also requested to submit an explanation...
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P
pankaj samanta
Sep 11, 2021
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Non giving ticket at Esplanade time 2.20 pm

Address: 81/1 Shastri Narendra Nath Ganguly Road

Sir
I I reachead counter at 13.30 hrs at the midnapore/Jhargram counter one lady counter assistant did give me ticket. She toled ride on dharmatala Jhargram via midnapore.
With out ticket I could not avail seat on said bus dtd 11.09.21 at 14.20 hre.
It is reapeatedly found staff act like that....
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S
subhajit bhandari
Sep 10, 2021
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Didn't get my refund

I booked a ticket on 08/08/2021 from stsbtc online booking, then I decided to cancel the ticket but from their official website I am not able to cancle my ticket once I click the cancel button for cancelling my ticket the webpage doesn't respond accordingly after that I dialed the number which they mentioned on their site ([protected]) but doesn't get any response so I immediately sooth a mail to them I got response after 12 hrs and informed...
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Kuntal6213
Aug 30, 2021
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SBSTC Driver rough driving

The sbstc bus number WB39B4588 that driver donot obey the traffic rule and rush driving at 5pm in burdwan; at that result he damaged a car very badly.
Please action this type of madly driver....
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P
Parameshwar halder
Aug 30, 2021
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Refund booking amount

Address: Bhiringi durgapur 13

Book 2nos durgapur to Kolkata ticket on 29 aug 2021 travel on dated 30 aug 2021 4.10 pm but I missed that bus
I request to ticket counter but he deny kindly refund my amount...
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D
Deepa9023
Aug 26, 2021
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Not follow covid rule bus conductor

Address: Dharmatala

Bus no WB39a3531 korunampye to medinipur
Bus conductor are not follow covid guide rule I am talking to conductor but conductor rudle behaviour, pls strictly actation,...
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Lens Kraft
Aug 24, 2021
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Violation of covid protocol

Hi. I'm in the beherampur bus which bus number is WB 39B 3079... Is total over load passenger.. and don't follow covid protocol.. no one were mask and don't santize. This is so unfair. Plzz do something.....
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Ratna993275
Aug 22, 2021
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I am complaining about sbstc drivers breaking the government rules of sitting arrangement

The drivers of sbstc esplanade to purulia via asansol are breaking the laws of sitting arrangement made by the goverment. Only two out of three seats are allowed to reserve in the bus, but the conductor allowed more than 50 extra passengers without reservation to enter the bus inspite of the corona laws and regulations. We paid quite a significant amount of money to travel conviniently but the service was extremely extremely poor. The bus...
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Sara Mirja
Aug 19, 2021
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Violation of covid protocol & overloading of passengers

Address: Burdwan (galsi)

Today 19/08/2021, 5.15am Karunamoyee to asansol bus no -6921.. we asked the conducter not to violate covid protocol as he allows more than 50% passengers (even standing passengers also there ).. we request him not to do that but he just ignored.. kindly look forward to this matter immediately.. u can check it from ur cctv camera on the bus.. Take a legal action as it should not be done.....
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M
Mithun1983
Aug 18, 2021
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refund not being initiated (2nd complaint)

I booked four tickets on behalf of Mithun Roy on[protected]. Journey date was[protected]. But I immediately cancelled the bookingon the same day. Booking amount was Rs 600/- Still no amount transferred to my account as refund amount. This is very unfortunate. Plz take action and refund my amount.

I still didn't get my refund. This is the second time I raise my complaint.

Plz take action and refund my money....
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Agniv Karmakar
Aug 16, 2021
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Not following rules

Address: West bengal

In the bus in every seat there are people sitting and not maintaining social distances standing people are getting up on the bus and sitting in the extra seat...
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P
Pritamhiro
Aug 15, 2021
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Problem in Bus

Address: Birati , kol -51

Respected sir / Madam
I am Pritam Saha today i am travelling Digha to Barasat your company buses but i am facing some problems while i am travelling, First i am very very thankful to our honourable CM Mamata Banerjee, she maintain her identity with her humble roots. as per our CM instruction there are many rule need to follow and i know this is not possible to follow all of this but safety can be maintained easily every govt buses...
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S
Satagni
Aug 14, 2021
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I am complaining about the misguidance of the bus staffs

I booked 3 tickets from durgapur to bankura on 14.08.2021 at 7.00 PM but the bus conductor misguided me saying that there is no bus at that time how can it be possible?the bus just passed away in front of me. So I request to either block that 3 seats or give the refund of that money....
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K
Koustav Hait
Aug 14, 2021
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Bad Behaviour

Address: Kolkata to Mednipur

I am going to Mednipur from Dharmatala..Bus Num:- WB39B4719..Having many seats in the bus..but they gave me ticket(Sit Num:- 49.) In the back..I am feeling to bad..conductors behaviour is too bad..I am requesting to change my seat because there are so many seats without any passengers in the middle..they don't agree..
Please do something...
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M
Mithun1983
Aug 13, 2021
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Refund not being initiated

I booked four tickets on behalf of Mithun Roy on[protected]. Journey date was[protected]. But I immediately cancelled the bookingon the same day. Booking amount was Rs 600/- Still no amount transferred to my account as refund amount. This is very unfortunate. Plz take action and refund my amount.

Regards
Mithun Roy
Mob: [protected]

Ticket no. P[protected]
Ticket amount: 600/-
Booking...
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K
Kesto Das
Aug 12, 2021
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I come from Rejinagar to Berhampore But give Plassey to Berhampore ticket.

I would like to inform you that I Kesto Das, came from Rejinagar to Berhampore but conductor give me plassey to Berhampore ticket and me Total charge 30 rupees and behave rushed with me. The bus is Kolkata to Malda route 0500279 Sanjoy Das WB394389. His behavior like a mastan. He heated me and torching me....
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