Claimed

South Bengal State Transport Corporation [SBSTC] Complaints & Reviews

www.sbstc.co.in

1

Updated: Sep 1, 2024

Complaints 666

Resolved

10

Unresolved

656

Bad 😕 It seems that South Bengal State Transport Corporation [SBSTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to South Bengal State Transport Corporation [SBSTC]

Having problems with South Bengal State Transport Corporation [SBSTC]?

File a complaint and get it resolved by South Bengal State Transport Corporation [SBSTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Public Transportation

South Bengal State Transport Corporation [SBSTC]

Recently resolved complaints

View all complaints

Asansol Kolkata sbstc not providing stoppage at Damodar cold storage Bardhaman

Canceled tickets amount yet to be credited in account after 15days of cancellation

refund for cancelled ticket / online booking facility

Most useful reviews

Luggage charges

harassment by sbstc staff

extra fare charged personally for a trolley bag

Featured stories

harassment by sbstc staff

South Bengal State Transport Corporation [SBSTC] reviews & complaints page 11

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I am booked a ticket from sbstc app from garia to futisanko, the bus service not available, I am harassing so much, what should I do for this situation?
I want to refund my ticket amount, because the bus was canceled, please provide my balance, my ticket no P[protected], journey date 01/04/2022, seat number 24, please help me to get the ticket fare....

Helpful

Found this helpful?

Write a comment

The bus driver and conductor are together smoking in a running bus. The driver is not following traffic rules and also driving in footpath. The bus also didn't drop us to our booked location. The number of the bus is WB 39A 3046. Please take necessary steps against the driver and the conductor. The bus was traveling from DURGAPUR TO KOLKATA (ESPLANADE) TIMING WAS 4:00 P.M. DATE - 28/03/2022. If investigation was done of the driver at the...

Helpful

Found this helpful?

Write a comment

Sir.
With due respect I want to inform you that the buses on Digha -Dunlop route are breaking rules every Saturday when returning from Digha at noon time.The drivers are not stopping on stops and continues to drive recklessly on road.They are also not giving the halt on Kolaghat Dhyaba for benefit of passengers
Public are agitated and they can take strong action....

Helpful

Found this helpful?

Write a comment

Address: esplanade

20.03.2022 kolkata to haldia AC bus of 2:30 pm cancelled but by online ticket value not refunded, no help provided from SBSTC. kindly help to get my refund.
ticket no.: P[protected]...

Helpful

Found this helpful?

Write a comment

Address: Asansol

I am travelling from Dauradanga to Asansol in a SBSTC bus, no. WB39B1023, date: 20/03/2022

The bus conductor is charging fare for Aruar to Asansol that is Rs. 90, whereas I am travelling from Dauradanga to Asansol for which the fare is Rs. 82.

I requested the conductor to make corrections in the ticket but he refused. Moreover, the bus is overcrowded, I had to stand till Durgapur and then got a seat.
br...

Helpful

Found this helpful?

Write a comment

Ye log localbus ke tarah har ek moor se passenger utha raha hay, utar raha hay, gari rok kar gappe mar raha hay, aur may utra CHITTARANJAN me 1hr late from shedule time, i think there is a no punishment for late, thats why ye log ayse chalate hay,
Kolkata to Chittaranjan sbstc, 8.45, 17.03.2022...

Helpful

Found this helpful?

Myself Shubham Chatterjee
Today I travelled Durgapur from SBSTC PURULIA KOLKATA BUS in which i booked ticket online but didn’t get a seat . I told the conductor many times to help me but they don’t even listen to me
Therefore I request u to kindly look into my matter and help me with this.
Yours truely
Shubham...

Helpful

Found this helpful?

Write a comment

Address: Haropur alankarpur digha east mednapur West

Not mantanace sbstc. No cleaning . No safety.
My travel date 06.03.2022
Sbstc bus number WB39A0961
My TICKET NUMBER[protected]
STAFF not respect in pasanger.

THIS FEEDBACK SEND TO WEST BENGAL
SBSTC CHEF secretary please brief your team.

Thank you
Laltu Roy
[protected]@yahoo.com...

Helpful

Found this helpful?

Write a comment

Address: Hakdia

Today, I was travelling from Haldia to Kolkata by a SBSTC bus from Haldia. That was the bus of 2 pm and the bus no. was WB 39B 9076. Near Uluberia another SBSTC bus ( no. WB 30A 4668) try to overtake us in a very dengerous way and our bus driver was also take that as a challenge. The result was minor damage to both the buses. We, the passengers of both the buses were so lucky not to get injured and there was a chance of major accident.br...

Helpful

Found this helpful?

Write a comment

As the Bus is running at full speed still the door is open..and the passengers are standing infront of the door..after asking for close the door, conductor said it remains open..

JHARGRAM TO KOLKATA BUS...

Helpful

Found this helpful?

Write a comment

Accident prone rash driving by driver of SBSTC BUS having no.3081, I board on Bus On dated 23/02/2022, I board from Burdwan at 6.20 am.After several request .The conductor did not allow any bio break till 10.30.
Called to Burdwan depot.They told, SBSTC bus having number 3081, has been given to franchisee. So they cant take complaint....

Helpful

Found this helpful?

Write a comment

18th Feb 2022 today itself I am traveling from durgapur to burdwan with having a valid online ticket TIME 7 30 AM (@ durgapur) . I have availed my boarding from dvc durgapur. Which is not a valid boarding point . Is that enough to misbehaving with me ? Who have authorised him to do so ??? If that is not a valid bording point then they may not stop the bus but they can't misbehave . Next thing is why the bus stoped in various non bording points...

Helpful

Found this helpful?

Write a comment

18th Feb 2022 today itself I am traveling from durgapur to burdwan with having a valid online ticket . I have availed my boarding from dvc durgapur. Which is not a valid boarding point . Is that enough to misbehaving with me ? Who have authorised him to do so ??? If that is not a valid bording point then they may not stop the bus but they can't misbehave . Next thing is why the bus stoped in various non bording points then ? I am very much...

Helpful

Found this helpful?

WB39B0357
They are not maintaining any time.
The bus is being stopped at every stops or intervals to take passengers..
This is not done ... If the bookings are full then they shouldn't take any more passengers...
This has been a regular issue
Please do take a step against.....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I booked a ticket the website didn't give the ticket, no mail nothing nor message. The numbers for support were busy and when you click on the link for ticket it takes you to new booking after that I even whatsapped the number but no response. the amount was already deducted for me we were nervously waiting outside then we had to buy another ticket when the the whatsapped number sent the ticket but I already purchased and was asking for refund...

Helpful

Found this helpful?

Write a comment

I booked a ticket on 13th from Durgapur to purulia via Asansol. Time 8:15 am
But waiting for 1 hour at durgapur Sbstc bus stand and asking for status of the bus noone help from enquiry.
So, I booked another ticket for purulia.
Due lack of information and non co-operation from enquiry I was not able to utilise my hard earn money.
Please look into this matter....

Helpful

Found this helpful?

Write a comment

I lost my wallet in the sbstc bus. And the bus Number was WB39B3640. Kolkata to kandra 12/02/2022. Departure time was 04:45 PM from Esplanade. My destination was Nutanhat. If any bus staff has received kindly contact me at my mobile number- [protected]
Name Kazi Golam Hossain. I'm attaching the bus ticket kindly response as it has some important documents along with some money around 5k....

Helpful

Found this helpful?

Write a comment

There was too much of luggage all around the bus. Passengers were unable to move.
Sbsct bus, suri to Kolkata, 3 pm, 7th Feb 2022....

Helpful

Found this helpful?

Write a comment

Conductors are more interested in loading luggage and other things in for extra income and are least interested about the interest of the person's. They are least bothered about the covid protocols. Bus number wb39a3576 dated 29th january...

Helpful

Found this helpful?

Write a comment

Address: Asansol Ch Kalla

It is hereby informed that I am traveling to Durgapur on 25.01.2022 at Asansol to karunamoyee bus at 9:35 am depart from Asansol. The contractor and ticket checker both are misbehaved with me and they blamed me that I am traveling without a ticket but the real incident is when the Contractor came he didn't have loose change so he told me that he generate my ticket when the bus arrives in Durgapur but suddenly the Ticket Checker arrived and...

Helpful

Found this helpful?

Write a comment