Submit a Complaint
Claimed

Southern Railway Complaints & Reviews

www.sr.indianrailways.gov.in
1
Updated: Nov 11, 2023
Complaints 776
Resolved
152
Unresolved
624
So far, so good. Southern Railway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Southern Railway will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Southern Railway

Having problems with Southern Railway?

File a complaint and get it resolved by Southern Railway customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Southern Railway

Recently resolved complaints

View all complaints

Most useful reviews

8
delay of seshadri express 17209 and 17210
6
retiring room at kumbakonam rly. station-reg
5
Parking fees and behaviour

Featured stories

Coach position indicators at Coimbatore Junction

Southern Railway reviews & complaints page 16

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
Nithiya.id
from Delhi, Delhi
Apr 23, 2018
Report
Copy

unreserved passenger at sleeper class in yercaud express

Address: 637304

Hi, i have travelled from erode to chennai central through yercaud express (22650) which started from erode yesterday and reached chennai today (04/23/2018).
Unreserved passengers got into our coach s4 from katpadi and started chatting among them loudly. They got down at tiruvallur. They didn't even bother sleeping passengers. This is happening often. After middle of night, no ticket checking is there which they take to their advantage....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Venkatadri Naidu
from Punalur, Kerala
Apr 20, 2018
Report
Copy

too much delay in train schedule

Train no 12731 i travelled on 19 april 2018 from madanapalli to secunderabad.
The train is expected to reach at 7:30am but it is 3 hrs delay which caused lot of issue with my health.
Before night my wife was admitted in hospital in hyderabad am supposed to reach early which did not happen.
I have to cancel my daughter school.. Ext
Kindly help the public. There are many families travel in train. Too much delay has...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
sweetdilu87
from Ernakulam, Kerala
Apr 19, 2018
Report
Copy

unreserved passengers

Complaint about the unreserved passangers... I dont know how railway and ticket checkers allowing the unreserved passanger in reserved coaches like sleeper class and ac coaches while traveling different station with small amount and travelling in nearest station they entering in ac coach and ticket checker is also allowing them to travel this happens in calicut station the train name 16859 chennai egmore to manglore...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Brindha Shanmugam
from Coimbatore, Tamil Nadu
Apr 19, 2018
Report
Copy

vendors nuisance in emu suburban local train

Address: Chennai, Tamil Nadu, 600120

Dear sir
I am a regular traveller in emu suburban local train from gummidipundi (Gpd) to chennai central (Mas) at 4.50am train. Daily local vendors are keeping their luggage at entry and exit in ladies compartment which is very uncomfortable to get in to the train. If any passengers ask them to move, they are using abusive words and sometimes going to extreme level. I have tried to call helpline 138 as well as 182 but it is not connecting....
Helpful
Found this helpful?
1 Comment
Report
Copy
A
achar.vasudev
from Bengaluru, Karnataka
Apr 18, 2018
Report
Copy

irctc online booking - refund issue : ticket in: [irctc #8682578]

Address: 560040

Hi

This is with to refund issue irctc tatkal online reservation, while booking there was no confirmation of booking seat on the irctc site that too Tatkal which we will have min time limits, while its transferring amount from bank its took so much time and there was no booking found on site, same time I even didn't get msg that was dedcted, so ticket has been rebooked for same, which after sometime i was see its duplicated,...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
supriya gs
from Chennai, Tamil Nadu
Apr 17, 2018
Report
Copy

men also travel in first class ladies coach

Address: Chennai, Tamil Nadu

The coach near to first class which is meant for ladies, has both ladies and gents travelling on it. This coach is meant for ladies, but have never seen only ladies in this coach. I wanted to know whether it is meant only for ladies or both the gender. If it's for ladies then i request the board to take necessary action, since it's very scary in the night to travel alone in the compartment with men....
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
P
Princebvm
from Coimbatore, Tamil Nadu
Apr 11, 2018
Report
Copy

travel in sleeper class with general ticket

Address: Chennai, Tamil Nadu, 600096

Hi team,
I used to travel kerala to chennai regularly in sleeper class train no: 12696
But when the. Train reached kadpadi and arakkonam stations lot of people who get in to the train and they occupy our reserved seats. If we deny to allow them to sit then they try to abuse us and its ending up with a big fight. Neither the ttr nor the railway police not taking any necessary action on this. That makes our journey too miserable....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
viswachennai
from Chennai, Tamil Nadu
Apr 9, 2018
Report
Copy

suggestion

Address: Chennai, Tamil Nadu, 600033

Dear sir,

Train 12635/12736 vaigai express between chennai and madurai running afternoon daily. Now the train not fully occupied. Because hot climate. No one choose the train. Also train running time also very long even double track completed between madurai to chennai. It started at egmore dep.01.40pm
Arrival at madurai is 09.20pm same day. Between trichy and madurai running very slow. So as i suggest to attach 2 or...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dinesh ran
from Periyakulam, Tamil Nadu
Apr 3, 2018
Report
Copy

missed android mobile phone

Respected sir,
My name is s. Nambiarooran. I was came to got my train no 56821thirunelveli passenger at the time, my mobile phone was thefted at railway station enquiry center in trichy railway station. Time afternoon 2.00pm to 2.30pm. Mobile phone details
Model:moto e1
Imei number:[protected]-[protected]
Thefted mobile's phone number:[protected]
So, kindly i request you to find my mobile phone...
Helpful
Found this helpful?
2 Comments
Report
Copy
B
bsha1955
from Kottayam, Kerala
Apr 5, 2018
Report
Copy

pnr 4143273823 wrong allotment of berth

We senior citizens have allotted upper berths. It is not the first time.I presume that you have wantedly doing this. How can we got up in the upper berth. Do the needful for reallot the berth (middle or lower ) at early to enable for happy & comfortable journey.If only upper berth available, by informing us, we may arrange alternate arrangements. Why you are not showing available seats like bus bookings.
Being senor citizen how can...
Helpful
Found this helpful?
2 Comments
Report
Copy
A
Aa1Bb2
from Chennai, Tamil Nadu
Apr 2, 2018
Report
Copy

not a complaint : but a compliment

I went to mount road for some purchase in my car. And didn't have any idea on where to park my car. When i inquired about parking area nearby, i was directed to the railway parking lot at chinthadripet railway station. I parked my car for nearly 3 hours and i was charged rs.15/-. But when i started my car it actually suffered some starting troubles. The contractor and another worker went in search of a mechanic in their two-wheeler took the...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pathetic indian
from Chennai, Tamil Nadu
Mar 29, 2018
Report
Copy

unethical behaviour of staff at thrivanmiyur station ticket counter

Address: Chennai, Tamil Nadu, 600102

Half an hour before i came to thiruvanmiyur metro station to buy two tickets (One for me & another for my brother). There was a long queue & there was this women staff at ticket counter behaving rude & asking exact change from everyone. Even for 10rupees she is asking change while holding lot of coins infront of her desk. I asked two tickets & gave 50rupees, which she would give 40rs. Back. She has lot of 10rupees &20rupees notes (Almost...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
satheesjay
from Lalgudi, Tamil Nadu
Mar 29, 2018
Report
Copy

payment failure

Address: 620002
Website: 169.38.88.217/alptech2017/payment_check_status.php?token=ePy2v410315426

Dear Sir/Mam,
I have paid Rs.500 for online exam fee of rrb chennai, through yes bank debit card.This amount has been debited from my account but rrb has not received this amount.in rrb website this transaction is showing failure status.
I have paid on 24/03/2018, My Registration ID[protected],
1.Reference no 4141031542620181638030524. SBI Ref no CPF5967813.
2.Reference no 4141031542620181637031024. SBI Ref...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Ramakrishnan Ragunathan
from Alanganallur, Tamil Nadu
Mar 27, 2018
Report
Copy

seat position and low ac cooling.

Address: 620007

My pnr..[protected] date of journey 27.03.2018. Train no.12605. Journey fro m ms to tpj. Complaint no.1. Low ac cooling.
2. Our seats (3&4) were like rock. Had back pain by paying 520 rupees each to s. Rly.
3. Since the door is very close to the ac cabin entrance whenever a person comes in or goes out i get a blow on my shoulder or head.
Had and having (Yes texting from the train only) an irritating and uncomfortable...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
J Manecius Selvakumar
from Kottayam, Kerala
Mar 25, 2018
Report
Copy

no basic facility and very poor catering in central station

Address: 603103
Website: Southern railways Chennai Central to

Chennai Central...so called busy junction...very sad to realize that no proper food stall except "Jan Ahaar". People are cornered to use only Jan Ahaar but the quality is very very very poor for the money values. In order to get their coffee sales, there is no tea served and most of previous food stalls closed and outside also no hotel due to metro construction. What an organised looting by a most believed public company. Registering this...
Helpful
Found this helpful?
Write a comment
Report
Copy
L
Lakshman Prince
from Bengaluru, Karnataka
Mar 25, 2018
Report
Copy

parking fees too much

Address: Hyderabad, Andhra Pradesh

The parking fees at secundrabad are too high. They are charged me n rs. 35 rs. Per 1 hr 40 mins. Is it fair event it includes sgst and cgst of 9%. Recently the gov has anounced that no parking fee for shopping malls and super markets e. T. C and also govt suggested that the owners are responsible for provinding parking for customers, ok thats fine but, even govt. Shouldnot provide free parking at railways or bustands than why other private...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
KANNAN INDIA
from Chennai, Tamil Nadu
Mar 17, 2018
Report
Copy

pondicherry express train not reaching morning and evening @ correct time

Today (17/03/18) pondicherry express reached at 9.10 am @ tambaram 10.20am @ egmore.

We are travelling from tindivanam to chennai daily for working in private
And government sectors through pondicherry express. Most of the working people around 1000 members up and down this train only. But train is reaching delayed in tambaram and egmore stations regularly in morning. Also evening delay of arrival in tindivanam station...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
akanand03
from Chennai, Tamil Nadu
Mar 6, 2018
Report
Copy

first class season ticket

Address: Vellore, Tamil Nadu, 631001
Website: First class season

Dear team,

This is anand professional auditor who's travelling from ajj to mas on a daily basis. I'm having first class monthly season.

Since there is no fc compartments in any express trains or in super fast trains. What is the necessary of providing fc season.

Because as per ticket conditions we could not travel in reservation compartments atleast.

Hence, consider this as a compliant...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sanchus Derick
from Kollam, Kerala
Mar 5, 2018
Report
Copy

ac not working

Address: 682304

Hi,
My name is mr. Sanches derick, i'm travelling from cochin to trivandrum on 5th march 2018 on kerala express 12626 started @ 10:20 am from ernakulam, my seat no is b3 - 63, i feel poor service from ernakulam till.. I'm the only person in this compartment and seats are fully filled with waste clothes for washing and ac is not working properly from ernakulam onwards, this is how a passenger gets service from southern railway when...
Helpful
Found this helpful?
1 Comment
Report
Copy
T
tamilprabhakaran
from Shirhatti, Karnataka
Mar 4, 2018
Report
Copy

porter issues hiring more charge

Address: Chennai, Tamil Nadu

Sir
Iam prabhakaran i came from hyderabad to chennai in chennai express 4 march 2018 with my luggage in s13 coches. When i get out form train three poters having bad argument with me. They charge me 300 rupees to take my luggage. They form the gang and threatend me. This issues is for all passangers. I[censored] call me i can show there face. I need my money. Please help me.[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Zaakpay.com
1
(1445)
Indian Railways Institute of Transport Management
1
(22)
Sainik School Gopalganj
1
(5)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR