Submit a Complaint
Claimed

Southern Railway Complaints & Reviews

www.sr.indianrailways.gov.in
1
Updated: Nov 11, 2023
Complaints 776
Resolved
152
Unresolved
624
So far, so good. Southern Railway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Southern Railway will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Southern Railway

Having problems with Southern Railway?

File a complaint and get it resolved by Southern Railway customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Southern Railway

Recently resolved complaints

View all complaints

Most useful reviews

8
delay of seshadri express 17209 and 17210
6
retiring room at kumbakonam rly. station-reg
5
Parking fees and behaviour

Featured stories

Coach position indicators at Coimbatore Junction

Southern Railway reviews & complaints page 18

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
viswachennai
from Chennai, Tamil Nadu
Jan 29, 2018
Report
Copy

special train

Address: Chennai, Tamil Nadu, 600033

Dear sir,

There is no direct train between chennai to tiruvanamalai, all passengers are travel through only bus. Bus ticket very costlier than train ticket. I requested southern railway to arrange special train between chennai central and tiruvanamalai atleast every pournami festival. Lak of perople travelld through bus only.
Best train time is for thiruvanamalai is

Chennai central 2.30 pm arrival 6....
Helpful
Found this helpful?
Write a comment
Report
Copy
D
dewasravi
from Chennai, Tamil Nadu
Jan 29, 2018
Report
Copy

unauthorised persons travelling in first class suburban trains

Address: Chennai, Tamil Nadu, 600091

I am a regular ist class season ticket holder travelling from st thomas mount to egmore. Of late i find lots of tn police constables & trainee constables in first class. They stand on the footboard with their backpack causing lot of problems those who board. Even if tc comes they never ask them tickets. Are these people eligible for free ride that too in first class..? If no will action be taken..??? We season ticket holders pay nearly thrice...
Helpful
Found this helpful?
Write a comment
Report
Copy
C
chandra sekharan narayana perumal
from Chennai, Tamil Nadu
Jan 27, 2018
Report
Copy

theft in train

My mobile phone was stolen on 30.12.17 midnight during my travel from chennai to nagercoil. I was slept in b1 coach bearth no 39. My mobile was stolen from the charger pouch.
Pnr number:[protected]. Mobile details: lenova k6 power. Imei1: [protected], imei2: [protected].
I have informed the tte and the railway police immediately, also made a written complaint at nagercoil railway police. Please do the needful to get back...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SWATHIN KRISHNA
from Kolkata, West Bengal
Jan 25, 2018
Report
Copy

local people demanding money for seats in second class compartment

Address: Chennai, Tamil Nadu

Chennai alleppey second compartment seats were blocked by some local people and the passengers including me when refused to pay them for the seats already we took tickets for, they were using abusive language and even harmed some people here. They were also so drunk.
Please take this as a serious problem because passengers with ladies also suffered from these drunk violent people....
Helpful
Found this helpful?
Write a comment
Report
Copy
R
reghuvm
from Neyyattinkara, Kerala
Jan 21, 2018
Report
Copy

non-availability of senior citizens concession in 3ac

Address: Thiruvananthapuram, Kerala, 695014

Travelled from ernakulam north to trivandrum by parasuram express on 20/01/2018.
I am a senior citizen (66 year) i took a ticket (Ordinary sitting) of rs.50/- and entered the train. Then i enquired about a 3ac (Cc class ticket). With the permission of tte i travelled in cc class. I told him that i am a senior citizen, but he charged a total amount of rs.340/- (Rs.50 ticket plus rs.290/- (Paper ticket)
I was denied the concession...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anthamaan Arun
from Kovilpatti, Tamil Nadu
Jan 16, 2018
Report
Copy

complaint against pavurchathram railway station master (zip code 627808) to always said 'no money' for cancellation tickets.

Address: 627808

Sir,
I am arunachalam t, 64 years old retaired govt. Sertvant. I booked 3 tickets from pavurchathram to chennai on[protected]. Pnr no.[protected]. W/l no.393, 394, 395 journey date[protected] pothigai superfast express train no.12662. On[protected] i went to pavurchathram railway station for cancellation. The pavurchathram railway station master mr. Wilson told me today is sunday. I can't cancell, come tomorrow 8.00 am. Then i return...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
devan anna
from Delhi, Delhi
Jan 16, 2018
Report
Copy

east tambaram two wheeler parking

In east tambaram railway station two wheeler parking the vehicles are getting damaged frequently and they are collecting heavy parking charges as well without following proper timelines. They are also not giving proper response to customers for vehicle damage issue which was created by them only. They are just dragging and hitting the two wheeler with other two wheeler to get more space for other vehicles without considering the vehicle damage...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shanmugham Rengasamy
from Chennai, Tamil Nadu
Jan 14, 2018
Report
Copy

reserved seats

Website: rshanmugham72@gmail.com

கடந்த 8.1.2018 மும்பையிலிருந்து சென்னை சென்டரலுக்கு செல்லூம் மந்திராலயம் ஸ்டஷனிலிருந்து 9ஆம் நம்பர் கேரேஜியில் எண்.17, 18 ஒதுக்கப்பட்ட இருக்கையை பிடிப்பதற்க்கு விடியற்காலை4.35க்கு...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Srividhya Ramesh
from Chennai, Tamil Nadu
Jan 13, 2018
Report
Copy

unclean and old coach - s11 - train 12691

Address: 600034

Hi

Wish to bring to ur notice very unclean and old coach in sspn 12691 s11 coach. Of late my travel experience has been good with good coaches.. Wonder why this coach is so old and pathetic with foul smell.

Please retire such coaches and make the journey more pleasant. Request ur urgent attention in this matter.

Regards
Srividhya

Pnr : [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
T.vasu
from Bengaluru, Karnataka
Dec 30, 2017
Report
Copy

refund of ticket cancellation amount of rs.395/-

Address: Madurai, Tamil Nadu, Not known

My account has been debited 2 times on 25.12.2017for rs.395/- towards ticket reserved for the train (Pearl city express) at 6.00pm. The booking clerk told me that he was wrongly mentioned the date of travelling and cancelled that ticket and booked another ticket i asked the debited amount to him but he told, 'the amount will be credited to my account automatically and don't worry'. But till date the amount is not credited to my account.br...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Praveenkumar02
from Hyderabad, Telangana
Dec 24, 2017
Report
Copy

late

Address: 600118
Website: Consumer complaints.in

Not just 10 minutes late 2.30 hours late it’s just disgusting about your wonderful service... Train no 12634 kaniyakumari to chennai... Train arrival 12.20 to trichy and departure 12.25... Em waiting more than 2 hours and not arrived yet it’s almost 1.35am...
They are announcing train will expect to come 2.05am nice very nice
You people are to proud about your wonderful service...
Helpful
Found this helpful?
3 Comments
Report
Copy
P
Pkujur
from Jabalpur, Madhya Pradesh
Dec 23, 2017
Report
Copy

public toilets caretaker behavior in chennai central railway station

Address: 600003

I had rs.5 only in my while went to use public toilet taking my 6 years old daughter. Caretak did not allowed both o[censored]s to enter into the toilet. He told me to leave your daughter out side and u only can go inside, since you have only rs.5. This kind of treatment in railway station toilet is shameful. Necessary action may be taken on this matter. This incident happened today on 23.12.2017 at 20: 45 hours....
Helpful
Found this helpful?
1 Comment
Report
Copy
B
Balaji_m40
from Perambalur, Tamil Nadu
Dec 21, 2017
Report
Copy

coach condition

Address: Chennai, Tamil Nadu, 600112

Sir iam balaji travelling in intercity exp (12679) from chennai to salem (Pnr no [protected]) d12 83 isy seat no on 21/12/2017, while i boarded the train there was a hole on train through which we can see the track, the hole was such a leg can pass, it was at s9 coach near seat no 1 toilets, this is horrible, kindly take necessary steps before any one is injuries...
Helpful
Found this helpful?
2 Comments
Report
Copy
D
Dinu Valuparambil
from Thiruvananthapuram, Kerala
Dec 21, 2017
Report
Copy

unauthorized passengers in reserved compartments

Address: Thiruvananthapuram, Kerala, 695001

I am dinu usually travel in trivandrum guruvayoor intercity express 16342. With reserved ticket... Complaint is that... Un reserved passengers (Season and general tickets) are fully occupied the reserved coaches d1, d2, d3. We have forced to occupy 4 members in reserved sets. Unauthorized persons are standing very tightly in reserved coaches we are not having sufficient breathing in the coaches. The reserved passengers will have to travel...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
Subramanian VK
from Chennai, Tamil Nadu
Dec 18, 2017
Report
Copy

live wire not concealed

Address: Chennai, Tamil Nadu, 600114
Website: Southern Railway

I v. K. Subramanian ex service men army on behalf public iam writing this. I complained to meenambakkam station master on friday stating the hazardous impact of live wire pertaining near stairs entry/exit. But still it has not been rectified. They may cause major disaster if not attended in time more water is logging in pathway of subway even it is not rainy season. Security lights are not glowing at the time inspection or vip visit it is...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Arul Nathan
from Kottayam, Kerala
Dec 15, 2017
Report
Copy

language problem

Address: Chennai, Tamil Nadu, 6000071

I have met north indian un authorized persons while traveling from chennai perambur to avadi fifteen person got down in pattaravakkam and i hold one person and submitted in ambattur station to the rpf. But the rpf don't know tamil. And english i could not explain the situation why you people intamil nadu recruiting the person who doesn't know tamil and english.....
Helpful
Found this helpful?
Write a comment
Report
Copy
V
VenguMeena
from Chennai, Tamil Nadu
Dec 14, 2017
Report
Copy

ananthapuri train cancelled on 07.12.2017- announced in nellai railway station. but no refund to my account

Address: Chennai, Tamil Nadu

I reserved two e-tickets in ananthapuram train from tirunelveli to chennai on 07.12.2017. But in nellai railway station the station master announced the ananthapuri train cancelled due to fishermen problem in kuzhithurai railway station. Hence, i asked the station master for refund. He said the 2 tickets are booked in on line. Hence payment will be credited to that account within 5 days. But till date no refund amount is credited. Therefore,...
Helpful
Found this helpful?
1 Comment
Report
Copy
I
Imran 1986
from Hyderabad, Telangana
Dec 11, 2017
Report
Copy

overcharging at rest room

Hello sir today while i am travelling to delhi from chennai central railway. I saw the peope who had take the incharge of rest room in chennai central are over charging the price given by railways is 5 rupees bur they are charging 10 rupees which is double. There is ladies standing on table asking 10 rupees each to every people. Please check into the matter. I had forwaded this text to media and all railway officials....
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Thirunavukarasu Sethuramalingam
from Kuzhithurai, Tamil Nadu
Dec 9, 2017
Report
Copy

refund of booked ticket

I booked a travel ticket with pnr no; [protected] for travelling from tirunelveli (Ten) to villupuram (Vm) in train no: 12641 and my date of journey is 08.12.2017. At 12.36 pm, i received a message stating that train no; 12641 has been cancelled due to unavoidable circumstances. Based on this message, i booked another ticket pnr no; [protected] in train number 16128 and the date of journey is 09.12.2017 under tatkal quota. After booking this...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Joseph Varughese
from Kottayam, Kerala
Dec 6, 2017
Report
Copy

damages caused to samsonite trolley bag

Address: Kottayam, Kerala, 686004
Website: Indian Railway

Sir,

I herewith forward a mail i received from my daughter susan joseph who travelled with her friend priya samuel, under tickets issued as follows :

Train tkt details :

Priya pnr:[protected], train:16316, doj:23-09-17, 3a, ers-sbc, dep:20:35,

Pr iya samuel+1, b2 30, b2 32,

Fare:1890, sc:0.0+pg+ins —

Unfortunately, my daughter's samsonite trolley...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Zaakpay.com
1
(1445)
Indian Railways Institute of Transport Management
1
(22)
Sainik School Gopalganj
1
(5)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR