SpiceJet Complaints & Reviews

I travelled by sg 3302 vide pnr jd117t on 12/10/2019. When i was travelling by bus to board flight the handle broke and was about to fall, luckily saved by co passenger. This is serious safety lapse and got hours my shoulders. I am a senior citizen and if not co passenger safes me would have suffered injury. Airlines is liable and i wish to escalate to higher level.

My pnr number was s8ei8c dated 10 oct. Due to your technical fault (A failure) the flight was delayed almost more than two hrs. I missed my next destination transportation.
I again purchase tickets for my onward journey to chandigarh through volvo bus.
Before ready to fly it's your responsibility to check the craft for every thing. I loose rs.725/- and loss of my time schedule.
Compensation is your responsibility.

I tried to book a ticket on sg415 from bom to blr for 11 october 2019 through spicejet app. The money was deducted from my account (Rs 5339) but no ticket or pnr was generated. I called spicejet customer care but they confirmed that such a booking is not done.

I want my money back. I have given a mail complaint to spicejet as well. Complaint number no.[protected]

This is very bad experience from spicejet.

Pnr : xhidph

I boarded a flight from bengaluru to delhi and unfortunately i chose spicejet, the flight condition was super bad and the armrest of my seat was broken unable to even put my hand during that complete journey had to lift up my arm and keep it like that during the flight, if i tried to place it there it catch hold of my skin in between of that two broken pieces. I contacted spicejet they said just a sorry, i have paid full amount if sorry fixes everything then next time i ll say sorry and pay half the amount.

Hi,

I was supposed to travel from bangalore to pune by spicejet flight. Along with me there were my father and mother and both are 50+ age. Below are flight and passenger details:
Flight no. Sg434
Pnr: p4cnjb
Passenger name:
1 mr. Sushant kumar
2. Mr. Shashi bhushan sharma
3. Mrs. Sunita sharma
Earlier the flight timing was 9:15pm (4th october) but due to some reason it was delayed to 1.15am (5th october). 9.15 pm was our favourable timing because i had to travel 50km to reach to airport along with my old parents. But due to some emergency we were having no choice. Also in the way to airport we faced a lot of traffic and rain. We reached at bengaluru airport around 12.25 am. Due to in hurry, i asked security guard the way of spicejet counter but he gave me wrong information and sent us near counter number 1 but it was at counter number 52. So, we reached at counter number 52 around 12.28pm. But by the time counter person can complete the formalities, the counter got close. So, she denied us boarding pass. We requested alot for around 1hr but the refused us boarding pass. And at 3.30am i had to return back along with my old parents.
I request you to please report my complain and do proper investigation and refund our money.

I and my friend had flight from hyd to ghy on 5th oct, 2019 pnr - xe8i3a flight no. - sg364. We reached the check in counter before time but was worried we would get late due to the long queue of passengers whose flights departure time was later than ours. So we went for the fast forward counter. But a staff member didn't allow us and forced us to go to other normal counter. This made us late and missed our flight. They said they closed the counter when there was clearly enough time for us to actually check in. They willingly made us wait get delayed and miss our flight. This isn't the first time we had problems with spicejet. They delay flights and also cancels flight according to their wish thereby creating problem which shouldn't have been at the first place. I and my friend being a student had to miss our entrance exam. This is how student's life is being ruined by spicejet who doesn't know how to serve customers. Spicejet stands no where near other airlines. They shouldn't exist at all.

On 3rd October 2019 I was having my flight from Bangalore to Varanasi at 3:20pm. I reached at boarding counter at 2:30, there where no staff around the boarding counter I tried to get my boarding pass by own then some staff came and I told them that I couldn't get the boarding pass then she tried and she said that boarding is closed by that time it was 2:41pm as they told. Still time was there I requested alot to everyone each and every staff I went to one of your staff named shyamli I requested her to because still time was there but no one even listened, not even did anything about it. I stood there till 3:20pm with the hope of getting atleast another flight but no one cared about it. I never expected the same from spice jet because when I reached they still could have given me the boarding pass as I was having only one luggage and I was all alone. Now I expect you to to give me a booking of tomorrow's flight by adding my today's flight fair or give me the full refund of my today's flight ticket. I hope you know after me explaining what happened that it's your staffs fault due to which I couldn't reach my flight and I hope you'll help me out with this problem.

I was travelling from hyderabad to varanasi on 30th september pnr oclc7d,
At the check-in counter i was charged rs 400 as my laptop was a little heavy, i do not understand this? Can you guys lend me some money so that i can buy a light weight one, and then would be fit to travel through your airlines without paying the fine.

Miss pamela at the counter also showed me one instruction list of hand baggage limit of 7 k. G, (My hand luggage was 8 kg) which i know already but i think a gram or kg or if it is because of water bottle or laptop, one should just let it go. Like we let go off you when you cancel the flights or delay it because of natural events.

I hope i would be heard and receive some response.
Contact - [protected]

Very thankful fo the great service that you provided me a couple of days back. Thanks to you, my flight got cancelled and i had no prior information whatsoever, due to which I couldn’t make it for the meeting and lost the client. Also you very carelessly misplaced my luggage so i had to go shopping the moment i landed and i spent my whole day at the airport itself. So if you could just refund me the money i spent on your flight because of course you can’t compensate me for the loss of my client.

I'm extremely disappointed with the behavior and customer interaction of your team. I was boarding from bangalore sg192 to delhi now and at the boarding gate, this lady with a name navya wanted to check my hand baggage weight. The way and approach to this was as if she is a big boss of someway and others are cattles or dogs. I have been really shocked on the way you deal with customers. I'm a frequent flyer and take about 20 flights in a month, a lot by spice jet too and also others. A laptop bag even in any international travel is a hand bag, she tells me this is domestic travel, "you want to travel or i will keep your boosting pass, my name it's navya, go and complaint where ever you want!". Unbelievable.. Is this your training i will never travel by spicejet, this is my promise wr nimish bhatia, [protected]

I took the flight no sg8194, from ahmedabad to delhi scheduled to fly at 6:05 am. We kept on waiting for 2 hours and no official announcement as to what the flight status is. I had trains booked from delhi to kota leaving at 10:55, which would have been attended had the flight time was adhered to. I want compensation for the same. My trains cost me 3k in total and this flight cost me 3k as well. There was no official announcement made and only false and fake reasons for delay were given when we had to ask for it. This has caused me to book another way to reach kota and it’s totally negligent on the company’s behalf

Traveling by sg 82 from bangkok to mumbai on 30.9.19, my new bag is damaged by spicejet staff, it was in very good condition, while it was handed over at the bangkok airport at the time of luggage check in (Which can be checked in ur camera systems of airport too). Thereafter, it's got damaged by the ground staff of spicejet, which shows their carelessness in handling luggages irresponsibly.

Moreover they came to me, after my boarding in flight and informed me that my bag is got damaged, while transferring and you please confirm that this is your bag and than they took my sign on the luggage id sticked to my bag.

When i asked them to give me acknowledgement that the bag is damaged due to their mistake, they refused. I meat with mr. Anand, customer service relationship manager at bangkok and he was totally disagree to accept that my bag was in good condition, in fact he was trying to blame me that i was traveling with that damaged bag..,
While the damaged bags parts was with them.

I am very much disappointed by the services provided by spice-jet company by keeping such an unethical staffs, who not only damage our goods but also give us harassment by putting customer in fault. I am traveling with 10 of my family and friends and every one will admit any time that we have given our bag in very good condition.

I think, the company is thinking that they are the only company in airlines, after the shut down of jet airways... And doing whatever they want with customer, their staffs behavior is not even polite, first they told me that i can claim for my damaged bag at lost and found counter at mumbai airport and took my signature on the bag's id and after signing they immediately denied that it's not their fault.

I hope, you will kindly take a serious not of the same and will take some strict actions against such unethical practices.

Thanking you,

Sanjay t. Shah
[protected]
[protected]

Email : [protected]@yahoo.co.in

We were a family of three travelling from dubai to kolkata. We had a stopover at mumbai airport for 2-3hours. While checking in on the kolkata flight we were told the flight was delayed. From 19:45 to 9:20 in the night ultimately the flight took off well past midnight. No food or compensation was offered. So essentially we were travelling continuously for almost 24hrs disgusting

(Dear customer,
Greetings from icici bank.
You have made an online payment of inr 3558.0 using net banking towards paytm mobile solution from your account xxxxxxxxx376 on sep, 24, 2019 at 20:30 hours. The transaction id is [protected].
In case you have not done this transaction, please call on 18002662 or sms block 376 to [protected] from your registered mobile number.
Never share your otp, urn, cvv or passwords with anyone even if the person claims to be a bank employee.

Sincerely,
Icici bank internet banking
This is a system-generated e-mail. Please do not reply to this e-mail.)

I have a ticket from HYD to Patna on 30 sep, 19 but i just saw that Patna is on high alert due to flood and i cannot reach even my home from the airport thus i have on other option to cancel due to high alert by Government.

Still, in this case, i am getting only 1/4 of the amount as refund. I discussed the same with spice jet customer care and even they are saying we do not have any INFORMATION and we cannot help.
I asked to check or at least some extra weber should be there as almost all flights are getting canceled for that route, they replied that if it is cancelled, you'll get the full amount else only less than one-fourth amount.

There is no confirmation but just wait till morning. We are not canceling this flight intentionally but there is no other option. If we cannot reach our Home from Airpot, already water steamers and boats are running in the city, how can even we go there.

I was booking for flight tickets for three person on 29.9.2019 for mumbai to hyderabad for 18.10.19 for 7.20 morning flight and hyderabad to mumbai flight for 23.10.2019 for.05 hr flight total fare amounted for rs 13646/-. But transaction got cancelled and amount was debited from my account at 6.53 pm on 29.9.19. I have not received any information regarding the refund of my amount or weather tickets govbooked or not.

Pnr number j8qkxc from bengaluru to kolkata on 28.08.2019 by sg 517
My journey date was on 21.08.2019 from bangalore to kolkata.
Due to some reason i reschedule my journey on 28.08.2019 and
Accordingly as per customer case of spicejet airlines i paid difference
Amount of rs.2764.00 within 01 hrs. On 10.08.2019. But suddenly
I observed on 27.08.2019 that my journey was cancelled without
Any information i. E.in email or mobile. I lodged a complaint to
[protected]@spicejet on 28.08.2019, 02.09. And 12.09.2019.
Mr. Nair replied on 2nd sept. Enclosed mailed below.

Greetings from spicejet.

This is in reference to the trailing mail.

Please be informed that as per our records, payment was declined and concerned team tried to contact you on [protected], however call was unanswered. Hence, booking was cancelled due to non-payment.

Further, we have processed the refund of inr 774 towards the agency account dated 28-aug-19. We request you to kindly get in touch with the concerned travel agency to claim the refund. Also note that the travel agency will refund the amount as per their terms of contract.

Assuring you of our best attention at all times.

Still today no payment was made to me. I paid rs.2764. 00 as per
Their demand on 10.08.2019 it observed that they refunded the money
To bank account without any information. My question when i paid for rescheduling the jounry and accordingly they changed my
Journey date on 28.08.2019. I observed that they refund money
To bank account on 21.08.2019. It is not understood where is my
Fault. What is the reason to refund money after 11 days.
My request to kindly arrange the refund of full amount because there is
No fault on my part.
Regards
Rina das
[protected]
Email : [protected]@yahoo.co.in

As i mentioned they said we are calling from spicejet airlines your profile is selecting in our airlines and we will allocate a job for you have to pay some amount for deposit, in the same way i paid a more than 20000rs and now that number is switch off.. Be aware of this. Very bad
Phone no [protected] this is her phone number..
If you want more information my no [protected]

Myself sanjay t. Shah travelling with 10 pax,
On 25th sept.2019 to bangkok from mumbai by flight no. Sg 81 of spicejet, the seats alloted to us was of very poor condition, which i had brought to the notice of the flight attendants but they said they are helpless...

The seats were not getting back, the cup holders for our seat no. 20 d and 20 e were broken... This is a late night journey and we were made compelled to travel for next 4-5 hours seating restlessly.

Myself and my family members were totally upset by this kind of services...

While the other airlines with the same fare or even lower fares provide much better comforts..

Later on we came to know that they were hiring flights of jet airways, which were lying on hangers since very long time without any servicing done...

I was worried what if they do same with engines and other important parts...

By this poor experience, i came to a conclusion that either the company is careless or trying to save money by using such an uncomfortable aircrafts, which are not properly managed...!!!

While writing this, my flight was about to take off and they shut down the ac for more than 15-20 min., whatever complaint anyone may have, they just reply that they are helpless and you may write to company of competent authority.

Kindly look into the matter and compensate for providing the terribly uncomfortable ride.

Thanking you,

Sanjay t. Shah
[protected]
[protected]
[protected]@yahoo.co.in

We booked 4 seats from mumbai to coimbatore in spicejet flight no. Sg6361, date 14-9-19, pnr no. Being fcrigq. We all are senior citizens 3 being 80 years of age. Due to physical difficulty we also requested for wheelchairs. Due to our problems we booked aisle seats ie. Seats 20c, 20d, 21c and 21d for which we paid extra rs 640. But while issuing boarding passes we were allotted seats nos. 14b, 14c, 14d, and 14 e which we realized only when we boarded the flight. We told this to the flight attendant but she was helpless. We completed our journeys in great difficulty.
This is utter negligence and carelessness on the airline part.
We request you to please at least refund rs 640 which we paid for aisle seats and which you did not finally allot.
We hope for very urgent action.