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SpiceJet Complaints & Reviews

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Updated: Feb 2, 2025

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So far, so good. SpiceJet is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SpiceJet will keep up the work and continue to help more customers with their concerns even better 🤝

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Baggage Damage - Flight No. SG-54 - PNR:Q987QV

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SpiceJet reviews & complaints page 68

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Address: 122009

I booked a student discount ticket from spicejet website after reading the temrs and conditions of the student ticket. The terms says -
"the bookings made under the scheme are changeable and refundable, but are not transferable (No name changes shall be permitted)."

After booking the ticket when i called up spicejet customer care, was informed that tickets can be rescheduled/refunded only after paying fees of rs. 2500/-....

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Address: B 4/1 Hahnemann Enclave Plot no 40 Sector 6 Dwarka New Delhi, New Delhi, Delhi, 110075

Dear spice jet,

It is embarrassing to learn that while i was rescheduling my spicejet flight from 16 august to 18 august 2019 from new delhi to chennai n while talking to your customer care number +91 [protected] the executive ms ritika was doing accordingly and asked me to pay online rs 5791/- which i did through net banking yes bank where we get massage and same reflected debited from my account and also got itinerary on...

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Address: Lotus Boulevard Sector 100, Gautam Buddh Nagar, Uttar Pradesh, 201301

I traveled from flight no. Sg083 and i supposed to collect my luggage from counter no. 11 from savarnbhumi airport bangkok.

And when i found it, it was all open and my stuff was all on the floor and few items missing.

I tried contacting the staff but there was nobody around so after like an hour i stopped my search and went to my hotel with my missing stuff and breached luggage.

If i will find...

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Address: Lekhi, Naharlagun Arunachal pradesh, 791110

Dear sir/madam,

I m to aprise you that on 1st august 2019, i have booked spicejet flight ticket from kolkota to guwahati for 26th august 2019 by paying rs 2197 from by sbi visa card. But till today i have not received any e-ticket or confirmation via email or sms.
My payment for booking is acknowledged by razorpay and my ticket i'd is 654012.
Therefore kindly resolve my problem immediately or refund my payment...

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Hello spice jet management. I travelled on spice jet dubai mumbai in august 02, 2019. I had a connection flight to coimbatore. I have not received my luggage and it causing huge discomfort as i have other plans to travel. I believe your company has the worst service ever i had. Like me more than 15 passengers have not received luggage. What explanation do you have towards this bad experience. Atleast an apology, if you do not take action...

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Address: Mumbai, India, Mumbai City, Maharashtra, 400094

Dera sir

I the undersigned (Pnr-j43jwb) suppose to travel on 12th jul. By sg678 from chennai-mumbai. I received sms from airlines that the flight rescheduled by 5.40am (Advance by 10 mins.). This message i received once i started journey from native place by road. And i reached the airport and reported to boarding pass counter sharp 5.02 with only cabin luggage. And i requested to issue me the boarding pass, i explained the...

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Address: Gorakhpur, Uttar Pradesh, 273001

Dear sir/madam,

I have a query regarding your spicejet airline. Kindly assist me with the same.

While taking boarding pass, we all passangers are allowed to choose seat (Il/middle/window seat, if available emergency seats too) according to your seats availability and our comfort. Infact, i was assigned once 1st row seat without any payment.
Also, i keep receiving calls from your company that i can avial...

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Address: Jaipur, Rajasthan, 302018

Today 30july i was going for surat it was my early morning flight 5:55 was departure to surat so they started early boarding at 5 only after making all passengers seated ac was not working upon complaining they said when engine starts then ac will start after that waiting 5:50 was departure till then their one engine was not starting all passengers were getting suffocated due to small flight. Very bad experience. Flight no sg2763...

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Team, recently on 27th july 2019 while i was making a round trip reservation from delhi-chennai unfortunately 2 times i have been charged.
Reference number (At192090004000010015624) - where my card was charged with an amount of inr 22, 897.00 and no reservation has been made.
Reference number (At192090004000010015623) - where my card has been charged with an amount of inr 22, 144.00 and my flight tickets were booked.
br...

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To my bad luck, may be not mine a whole lot of people too.. Recently i got to be in your flight sg8952 and it was the worst flight trip ever in my life. No proper timings and above all aircraft's with technical complaints. We were kept stuck inside for about 2hours without even the ac on.

People even faced medical conditions and doctors on board has to attend to it.

Pathetic is the only word i can rate....

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Address: Bangalore, Karnataka

Dear spicejet

This is to inform you that at the time of boarding, i have been treated very badly and on duty staff ‘ diksh’ was extremely rude and her behaviour was disgusting. I have seen worst customer experience so far during my entire air travel. I booked normal ticket with baggage limit of 15+7kg and i was carrying total 11.2kg luggage with me. My flight was bangalore to mumbai-sg456. Because of heavy rain situation,...

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Address: Bangalore, Karnataka, 562157

I am travelling from jabalpur to bangalore in spicejet. It requires halt for 5 hrs at mumbai. After landing at mumbai while i was moving towards transfers i was told to exit the terminal, take a cab and go to terminal 2 where my next flight was to depart from!
The cab took 210 rupees, i checked for internal bus shuttles or transfers but they weren't there.
Does this mean all transfers are happening this way? For flight numbers...

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Address: A 467-C KH NO.849 GROUND FLOOR DURGA MARG MANDAWALI FAZALPUR JD MARKET DELHI 110092, 110092

I was traveling from hongkong to delhi from sg032 flight. When i reached home i realize that my money is missing from checked-in baggage. I have travel insurance also. My seat number was 17e. The amount was inr 5500.
What to do now. Please suggest. I am attaching my boarding pass along with this complaint. I was not expecting it from such a reputed airline. Although it's not a huge amount it really pains. Please resolve my issue asap....

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Address: Mumbai City, Maharashtra

Hi, i was travelling from mumbai to varanasi from sg-246 dated 27th july 2019 from mumbai - varanasi.

15 mins after the flight flew there was a terrible shaking of the flight though weather was not at all bad. I have travelled to other aircrafts during this season but i have never experienced such a bad flight turbulence. This happened continuously 7-8 times during the journey. Flight shake was so bad that even crew members...

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When i booked one seat of this flight (Pnr no. P7gi8s) on 28th july 2019 from pune to kolkata the scheduled departure was 11.40 hrs. When i checked in in airport i was surprised that this flight was rescheduled as departure time 13.00 hrs. I was manage my journey according to the arrival time of this flight at kolkata airport. I have to go to dhanbad jn. By sealdah new delhi rajdhani exp. Pnr no. [protected]. The departure time of this train...

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This is the second time i’m flying with spicejet this week (21/07/2019) and the flight has been delayed yet again today (27/07/2019). The flight was delayed by 2 and a half hours the first time i was flying to madurai from mumbai on the 21st. I refrained from complaining because spicejet said it was due to “operational reasons”. Now flying back to mumbai a week later, i get a message saying the flight has been delayed due to consequential...

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The people working in spice jet are irresponsible. The flight was delayed around 5-6 hours. We the common people chose flight because we will be having some emergency.in our flight one of them was having exam. Other two were having counselling n some people have emergency in their home. My sincere request is i[censored] want to cancel the flight do it fast or tell us the proper time when the flight will depart. Don't treat us like your slaves. We...

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I am formally logging a complaint against, spice jet and ground supervisor mr. Gurmukh singh for medical negligence and trauma for a passenger.

I have traveled to dehradun from delhi today under the pnr ahd3pr. Attached ticket clearly states wheelchair assistance and the same was provided seamlessly at the delhi airport.

Travelling with a fractured foot and a plaster and a walking stick made it very evident that...

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Address: Airforce Station Pune., 411032

I booked a ticket (For delhi - pune, journey date - 06sep19).

Name - sanjeev sharma
Pnr - pckc6d

Today i used spicejet official app and select seat preference.
I selected seat no. 23b on flight, in web checkin section of the app.

I completed payment through google pay (Screenshot attached). Showing transaction successful.

But i didn't receive any mail or msg from...

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Address: Mumbai City, Maharashtra, 400708

Flight no sg247
Start - varansi
Stop - mumbai
Date: 25th july

Hi spicejet,

My luggage has been damaged due to force throwing while loading unloading. My rs 1800 bag was torn and now its unusable. It should have been handled carefully. The effective cost of my travel was ticket fee+ damaged luggage now. Moreover this was my first experience and maiden flight with spicejet which went awry....

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