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SpiceJet Complaints & Reviews

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Updated: Jan 8, 2025

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So far, so good. SpiceJet is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SpiceJet will keep up the work and continue to help more customers with their concerns even better 🤝

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Baggage Damage - Flight No. SG-54 - PNR:Q987QV

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SpiceJet reviews & complaints page 67

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Address: Coimbatore, Tamil Nadu

I am jegadeesh ramesh travelled dhaka - mumbai - coimbatore on 07/08/19 under pnr rhes7e
sg64 - dhaka - mumbai
6245 - mumbai - coimbatore

i got boarding for both flights at dhaka and spice jet employee confirmed luggage can be collected from coimbatore.

When i reached coimbatore my luggages 3 pices did not arrive and spice jet employee mr.Depan/ms.Amritha asked me lodge complaint
they also...

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I was travelling via spicejet from leh to delhi... At delhi airport we were informed due to air pressure, some bags were unloaded from the flight and those will be delivered to the customer's personal address. It's been 3 days that the support staff has been telling it will be delivered by this time that time and then they said to collect from the airport... I have been to airport twice and the staff there has not received any bag.
The...

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Address: Mumbai City, Maharashtra

My husband and myself both senior citizens travelled on 5th aug by spicejet sg006. 2 of our bags did not arrive. After i lodged complaint on consumer complaints on 6th aug, then 1 bag was delivered to us on 7th aug. Now its 90 hours since we arrived and still 1 bag not delivered. We are stuck as several of our useful things in the other bag. It is causing us much inconvenience and frustration. Our mistake for travelling spicejet. Never again...

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Address: Gurgaon, Mumbai City, Maharashtra

Hello,

Pnr no - o8vtfp

I had a flight from mumbai - bom to bangkoj - bkk on the 5th of august, flight no.- sg 81. Upon landing at bkk airport my checking bag was missing. I tried looking for it at other carousels and finally approached the bkk airport authorities. I was made to file a property irregularity form and was asked to check in daily.

Its been three days and i am yet to receive my baggage....

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I'm in india for 4 days only and spicejet have not given my luggage yet. Filled out a form at the airport and was told that it would be delivered in 24 hours. As of now there is still no information nor anyone is assisting in this matter. All they are doing is just providing additional numbers to contact, most of them are invalid or not reachable. We were told the cargo hold was overloaded which does not make any sense when everyone is allowed...

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It's a pathetic service by spice jet.Regularly irregular departure timings.in my last 7 journey with spice jet only one time flight was departed on time and everytime they have innovative reasons behind that.and today they have rescheduled timings for flight SG523 three times.and worst condition is the no one is giving satisfactory reply any time they make us feel like passengers have made some big crime by deciding to travel with spice jet.I...

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Address: GUWAHATI INTERNATIONAL AIRPORT

My husband had your flight sg6266, sg6476 from guwahati to mumbai and mumbai to cochin on 1st august 2019.Since he was having a luggage he deposited it while checking in and collected the 2 boarding pass together and said your service partner that i hope i should collect my luggage at my final destination. He told no and that should be collected from mumbai and you have to check in luggage again.Then he asked why should i collect from mumbai,...

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I was traveling to dubai to goa for very special reason.in dubai to mumbai i missed my lauggage in flight numbers sg014

No buddy give me any proper information
Till now i didn’t get my luggage
I had very important clothes and gift. Now tell me what should i do
This much irresponsible things by spicejet
You guys don’t care about castumer feeling...

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Address: Hail Mary Nivas, Behind NITK campus, Srinivasnagar PO., Dakshina Kannada, Karnataka, 575025

Flight sg1027 departing at 9:30am from ixe to blr on 07-aug-2019 was re-scheduled for 9:00am and was informed via sms and email by spice jet. Accordingly my travel arrangements were made for the re-scheduled flights. Now flight is delayed with no confirmed timing. I have incurred loses of inr 6000 for these rescheduling and flight delay. Spice jet airport manager is not available and looks like he is still in bed and no one is showing any...

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Address: 103 ATHARVA APPARTMENT, 275 DHANVANTRI NAGAR, Indore, Madhya Pradesh, 452012

Zaid ahmed was travelling from delhi to patna date 6august 2019 pnr no.- e5vtni, his personal wheelchair was not allowed with him from delhi to patna flight and they informed us that it will come with another flight by 5pm but still we have not received that and patience is waiting on patna airport from 2pm and suffering from pain and stress please help, thank you...

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Address: Mumbai City, Maharashtra, 400016

We, my husband and myself both senior citizens (Mr niranjan talreja and mrs leena talreja) travelled from dxb-bom on 5th aug 2019 by sg0006. 2 of our bags were not received. We filed report at mumbai t2 and were told both bags wud be delivered at our res on 6th aug morning. Its 24 hours since but bags not yet recvd. We have made numerous calls to various spicejet offices but v get no info nor assistance from your staff. V r being passed around...

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Address: Pune, Maharashtra, 4110

Dear sir/mam,

I, ujjval jain had booked four tickets from spice jet to fly from pune to cochin. My pnr no. Is bb4ryw and flight no. Is sg8185 dated 29-july-2019. It was a pre-planned holiday and two out of four were on their honeymoon. We had everything booked and scheduled - the cab, itinerary, hotel bookings and everything was paid in advance.
Spice jet being such a reputed and big airline spoiled the whole holiday...

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Address: Ernakulam, Kerala

I never ever recommend spicejet airlines for your air travel. The worst experience i had during the flight scheduled from chennai to kochi. It was delayed for more than 9 + hours and the concern team doesn’t have any clarification or answer of delays and making passengers trouble. They never compensated or arranged another flight nor provide accommodation as it was a night flight. The attitude of customer service executive was so harsh...

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Both time flight was delayed and return flight was delayed for more than 3 hours. When called customer care to see if there are any other option I got a very rude and un knowledgable person who doesn’t know how to speak with customers. Never flying with spice jet. Even I tried to speak to supervisor and they don’t even come to speak and told Me they don’t really care. This is how SpiceJet is. Pathetic. I got CS and supervisor names....

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Address: Mumbai City, Maharashtra

Hi,

This is to bring to your attention that it was such an unfortunate event that even though a lot of services was promised to make the premium economy reservation it was not delivered as said.
Booking pnr: scpjvg

1) even though priority checkin and going to fight through bridge was promised when entering the flight, they were asked to board the flight after going through the shuttle.
2) different...

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Address: Mysore, Karnataka, 570017

Hi spicejet

You've known as a renowned airlines but your services are not up to the mark,
I'm manasvini pnr qh3l3e from bangalore to patna, i was a little late to the check-in counter flight was 02:30 i reached at 01:55 i didnt had any check-in luggage i only needed boarding pass, i'm a frequent flyer i knew there was a possibility that you could have helped me board the flight. I had an exam to attend

Please...

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Address: A 46 BLOCK A 7TH CROSS STREET NEAR BETA PLAZA BETA 1 GREATER NOIDA, Gautam Buddh Nagar, Uttar Pradesh, 201302

My pnr number bce13a and flight number is sg012 please my baggage is not yet received please send my bag at my local address immediately my bag colour is sky-blue and bag company name is safari and there is almost 10.5 kg weight and there is some important document and clothes are there so plese send my bag as soon as possible please responsed quickly...

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Address: A 46 BLOCK A BETA 1 NEAR BETA PLAZA 7TH CROSS STREET GREATER NOIDA, Gautam Buddh Nagar, Uttar Pradesh, 201302

Please it's mera luggage mujhe pahuncha do abtak aaplogo ne koi response nhi diya 2 din ho gye hai mere sare important document kapde sab usme the itna jyada irresponsible mat bano aaplog it's my humble request please send my luggage at my local address. My bag color is sky-blue and bag company name is safari there is 10.5 kg weight of bag please send my bag as soon as possible...

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Patna to delhi flight no. Sg 8722 travel date 06 july 2019 dep. Time: 3.10pm from patna the check-in counter was closed before 45mins. I was juste 5 mins late for check in first they didn’t let me check in, there was 40 mins left for the flight to depart, i requested a lot to the team. Over that staff was very unsupportive. The air craft supervisor could not consider one passenger. A repeat tone parrot “sorry” we cannot do anything.br...

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Address: 122009

I booked a student discount ticket from spicejet website after reading the temrs and conditions of the student ticket. The terms says -
"the bookings made under the scheme are changeable and refundable, but are not transferable (No name changes shall be permitted)."

After booking the ticket when i called up spicejet customer care, was informed that tickets can be rescheduled/refunded only after paying fees of rs. 2500/-....

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