Urbanic Complaints & Reviews

This is Rakhi lad, I have paid for my order on 15th may and I have still not received it!

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Address: 134 grnd flr sec 24 pkt 21 rohini

I had returned my product but they didn't returned my money from last 2 months

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Website: [email protected]

I ordered some clothes from urbanic and then
still after 1 week there's no notification of product being shipped . I send emails to the urbanic support but all it says is your problem is recieved we will look into it ... And no actions are taken
With due respect we customers are waiting and waiting i[censored]rbanic fails to give us any response by today I will cancel my order !

+1 photos

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I placed an order on June 05 2021 (Order id :[protected] . it has been around 15 days and i haven't received my order. i received call from the support service AFTER I RATED 1 STAR to the app on google play store. they said that the order is stuck on customs at delhi airport and the next day they said it is in delhi warehouse. but today they said again that it is at airport. they are just making a fool out of customers. it is my hard earned money which they have eaten and not giving us our order.

Jun 22, 2021

Complaint marked as Resolved

The order has now been delivered . I rated them 1 star one google play store and within 1 hour they gave a call. When i saw nothing happened i again ranked them 1 star And then by 5 days i received my order.

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Riddhi Sachde

Jul 7, 2021

I've placed my order on 29 June. It's been a week and it's still not shipped. I don't know why is it taking so long. After reaching to their customer care service (through the chat option), they tell me to have patience and wait. I don't know when will my order be delivered.

Order not delivered yet placed on june 05 2020 - Comment #3856142 - Image #0

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Order number[protected]

Still no updated status for my order. When will it be shipped and why is it still under process even though the lockdown has been lifted.

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Parikshit 1855

Dec 6, 2021

My order still in processing order id[protected]

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bhoomitaa c

Jun 10, 2022

my order has been in processing for more than 4 days. why is it not confirming order id[protected]

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Address: lane no. 8 badrish colony Deheradun India - 248001

Website: www.urbanic.com

I purchased some clothes worth (3700 INR) on 25th of may. after 15 days of waiting period on 9th june parcel reached in city and dilevery boy marked it delivered without even contacting me once.
i never received parcel.

i 'm filing complaints to Urbanic since 9th june (its been more than 10 days) and also to xpressbees (delivery partner) - xpressbees is not even picking the call. urbanic close my tickect without doing anything .

* No Refund
* Poor Delivery
*Zero Customer Satisfaction
* Poor Customer Support

Badly disappointed.
Didn't receive a prepaid parcel.

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Website: Urbanic

I ordered something from urbanic on june 2nd through online payment (phonepe) and cancelled it on the same day. It is june 19 and i still did not get my refund. Contacted customer service but they are saying that the refund was initiated. How is it possible?

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diaa__7

Jul 1, 2021

I am facing the same problem, did you get your refund yet?

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Website: Urbanic

I ordered a lot of items worth a lot of money on 22nd May and I still haven’t got any update on it..I also canceled a part of the order for which I haven’t received the refund. These people are not sending the orders and not even refunding the money.

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Refund initiated on 30 may but not credit on my account

Jun 19, 2021

Complaint marked as Resolved

I order On 23 may from Urbanic then i cancel on 28 may and Urbanic say that you amount will refund on 30 may from his side It took 7 to 10 working day to reflect your amount to bank account but it almost complete 15 days RRN no-Priyan malhotra, as checked order Id 210523203424093001, the amount is already refund by Urbanic on 30th of May for The refund reference number is115055624349

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I placed an order on 10th of may, it's been over a month there's no update about the actual date of delivery. All I get is an automated response on both chat and the email support. Do better Urbanic, highly disappointed.

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Website: Urbanic fashion

I hv order two piece outfit of rs 1, 117 rs and they send me one single white top and now they are not returning it I hv all proofs but they are not helping me

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Address: 12 B , Ujwala Society , Thakurwadi , Dindayal Cross Road , Dombivli west - 421202

I order a set of 6 pair of earring on 27th April 2021 and I got the delivery at 13th June 2021. The package that I got just had one pair of damaged earring that too the one I did not order. I kindly need a refund or the exact set of earrings I order.

I have attached 2 photos, the one that I order and other that I got.

Please do the needful

+2 photos

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Address: CON dayanand medical college and hospital malakpur Ludhiana

Website: Urbanic

Late delivery process and no notification by sms about shipping and tracking number it’s been 16 days today

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Website: Urbanic.com

I've ordered three items from urbanic since last 10 days or more and they aren't providing me any updates about my order as well as it says orders to be delivered after the lockdown lifted i mean where's the lockdown, deliveries can be done.plus it's a prepaid order so I'm scared now.

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I have ordered 2 tops on june 2nd from urbanic app... Its been 11th june and no signs of delivery... Plzzz just hurry up the delivery system.

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Asma shireen

from Hyderabad, Telangana

Dec 2, 2021

It has been 25 days i placed order.My order has not been delevided. Order id[protected]. pls update me.

Order delayed - Comment #3927352 - Image #0

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Sohini2004's reply, Jan 7, 2022

Did you get your order till now??

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Arushi pandey

Apr 27, 2022

It's been more than 10days and my order is just under process ! Pls notify me about updates

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Shivli Agrawal

Jul 15, 2022

This is not the first time that Urbanic has delayed its order delivery to me. I’ve ordered a bunch of clothes on 1st July and the reciept shows that it’ll be delivered by 11-15 July. And still it shows that the order is processing as of today July 15th. This has happened to me before when my clothes were delivered way later than the dates mentioned. Being a travelling student that delivery was so delayed that I had to fly without the clothes hence making the whole order useless for me. Urbanic needs to value its customers’ time and I need to hear regarding my current orders asap. This is very disappointing Urbanic.

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I placed my order for my clothes on the 29th May and it's been 15 days since that now. My order has not even been dispatched yet. This is my first order okqved with the app and it's very disappointing.

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Website: Urbanic

I placed my order on 28th may, it’s 10th June today, 14 days has passed still no updates about my order.
This is the worst website !
Order ID:[protected]

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Website: Urbanic

I had placed my order on 4th june and the amount got debited from my account but in the app it went on showing order pending payment pending so I contacted the customer care and they asked me to wait for 24-48 hours it's already been more than 48 hours neither I got my order confirmed even after paying nor my order got cancelled from their end so that I could recieve a refund for my amount. In my app it's showing order cancelled but the order is still pending confirmation with them. I hope the site is genuine and either I receive my order or get my refund. Pls let me know.

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Address: JG-17, khidki extension, malviya nagar, 110017, delhi.

Website: Urbanic

So I ordered a multilayered necklace but I have received completely different product. And they also don't have return policy on that particular product. So I tried to sms the customer service through the app but there is no response to it. They aren't reverting any msgs back about the product . So now I want to know how my problem is going to get resolved.

Jun 07, 2021

Updated by nivedita613 I ordered a multilayered necklace and I received a different product and now they are not even replying to sms through customer service. Kindly help me resolve this issue.

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Website: www.urbanic.com

I had placed an order through the Urbanic app on the 23rd of May. They Sent a wrong product and now they are neither replying to any mail nor taking back the product or refunding my money.

Urbanic Complaints & Reviews

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Urbanic reviews & complaints page 49

I have already paid for my order on 15th may 2021 I have still not received it! it

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Night suit

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Product not shipped even after 1 week

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Order not delivered yet placed on june 05 2020

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Delayed delivery order still under process

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Missing parcel. No action Taken

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Did not receive a refund yet

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Order not delivered

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Clothes

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Delayed delivery

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Two piece outfit

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Got an wrong damaged jewellery

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Havent received my orders that I placed on 29may and I urgently wanted it by 10 June

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No updates about my order and too much delay in delivery

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Order delayed

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Product has not been delivered yet

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Order delay

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My order no 210604213946030003

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It's the about the neck which I ordered

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Wrong product received and they are not taking back the product or refunding my money

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