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Urbanic Complaints & Reviews

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Updated: Mar 22, 2024
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Urbanic reviews & complaints page 46

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T
Tryy
Aug 19, 2021
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Wrong product was delivered

I had ordered 4 necklaces but one of the necklace I had received didn't match the one I ordered. I filed a complaint with urbanic's customer support and I received an email confirmation with the ticket number. In they next few days, I kept receiving a mail saying that my issue was resolved when in reality it wasn't. It's been over 10 days since I lodged a complaint and I haven't received any updates regarding the same....
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Poorwasharma
Aug 19, 2021
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Delayed shipping of my order

Address: 5/165 Pushtivardhanam sect 14 opposite ryan international school udaipur rajasthan

I ordered my top on 11 august and still it is showing order confirmation but not yet shipped.. What is wrong with the service how long it will take to ship my product my order id is[protected] kindly help...
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Dipna kapil
Aug 18, 2021
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I can't get my refund

I ordered a chain mom jeans, material was not good, I returned it. I ask for the refund but no reply...
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Aarti Thapa
Aug 18, 2021
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Late delivery, worst service

Worst app ever used ! I would never recommend it for anyone ! Even after 15 days I can’t receive my order ! Totally ### ! Too much pissed off with their service . First order experience will now be the last experience!...
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aashi pk
Aug 17, 2021
Sep 23, 2022
This thread was updated on Sep 23, 2022
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Product not yet shipped

I placed an order on 7th of August showing that it will be delivered by 17-20 of August . But the product is not even shipped. It's still showing it is in processing stage . For 10 days it's been processing 🙄. And they are telling because of pandemic we are having a delay .my question is if the product is not even " shipped " how is it facing difficulty to deliver😂. I don't understand .very much disappointed by urbanics service. Product...
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Siya Sonkala
Aug 17, 2021
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Payment was done twice

On 09.08.2021 my order was delivered and while processing online payment for the first time it was failed and then I tried again and it was successful but 99rs(which was the price of that order) was deducted twice from my account. Since then, I'm trying to get in touch with them but they're not responding and even if they do there's no lead and they respond too late....
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Shweta Shahu
Aug 16, 2021
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Late delivery-Products not shipped yet

Website: www.urbanic.com

My two order numbers are[protected] placed on 10th of August, 2021 &[protected] placed on 8th of August, 2021. Both the orders are estimated to be delivered by 23rd August and 21st August respectively but the status shows that my orders are still under processing stage. They are not even shipped yet and how do I supposed to receive it by that date? Please work on fast delivery or don't give fake estimated delivery dates to...
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Vish2907
Aug 16, 2021
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Late in shipping and delivery

Website: Urbanic.com

I've placed my order in 7th august. Its written in the app that it will be shipped with in 3-5 days but its been 9 days and still my order is not shipped. Expected delivery date of order is between 18th aug - 21st aug but after seeing its delivery process not even moving forward I doubt that they can even deliver me in this month. I've ordered it for my birthday and its really urgent for me. Plz help to resolve my problem. I want this order...
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Siya Sonkala
Aug 14, 2021
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Amount deducted twice.

Website: www.urbanic.com

On 09.08.2021 my order was delivered and while processing online payment for the first time it was failed and then I tried again and it was successful but 99rs(which was the price of that order) was deducted twice from my account. Since then, I'm trying to get in touch with them but they're not responding....
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Taruna Verma
Aug 13, 2021
Dec 3, 2022
This thread was updated on Dec 3, 2022
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My order not placed yet

Address: B-70 rajpur khurd
Website: Vermataruna35@gmail.com

This is too much for delay my order, I'm placed my order on 05/08/2021 and i'm already payed for my order but still I am waiting for my order last 9 days. How much time waiting for the order. I have bad experience for your services. If any issues for your side so why you are not informing the customer. Today I'm calling your customer care number but she's said your payment stuck on gateway so I'm not return your payment. Then what can I do?...
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Ashley Stuart
Aug 12, 2021
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I have still not received my refund for 2 of the orders which I cancelled.

I have returned 2 of my orders but I have still not received a refund for it, one of them was a white dress and the other was a sweater, the customer service has also stopped responding . please give me my refund. The dress is for 1, 095 and the sweater is for 972 please send me my money....
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Soniasharma605
Aug 9, 2021
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I'm complaining about the non delivery of products and I have made the payment online

Address: 602, Naurang House, 21, Kasturba Gandhi Marg, Connaught Place, New Delhi - 110001
Website: www.urbanic.com

I have ordered four items on 1st of aug. 2021 nd made the payment online of 1605 and today the order status shows that the order has been delivered but i haven't received any order. I tried to contact them but there is no response from their side . This app and website is totally fraud....
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Gauransh05
Aug 6, 2021
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Wrong product received Gym lagging

Address: 602, Naurang House, 21, Kasturba Gandhi Marg, Connaught Place, New Delhi - 110001
Website: www.urbanic.com

Ordered Patch work cocktail dress on 19/07/2021 and received gym jagging on 25/07/2021. Given return request and all required documents but your customer care even after seeing all proofs rejected return as your one of employees could have done this mistake and want to close this matter by fooling customer and your loss on our head. We will not bear this unethical attitude....
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Rakshita Chinnanagappa
Aug 6, 2021
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I haven't got my refund it's been 4 months

I had ordered a dress from urbanic but had fitting issues hence had chosen return and refund. The product was returned but I haven't been refunded yet. There has already been a lot of conversation between the company and me but no proper response o[censored]se....
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GeeGem
Aug 4, 2021
Oct 25, 2022
This thread was updated on Oct 25, 2022
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Still order under processing

Placed order for two items on July 25.
Still the status is under processing.
When I order the estimated delivery date was on 4Aug-7 Aug.

Also I contacted customer support through live chat. They replied within minutes like be patient...etc.. But when I contact again through live chat the message is not even getting delivered even if my other apps are working fine with Wifi.
But till now no change in...
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A
Ashmita1998
Aug 4, 2021
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Return not picked up

Website: Urbanic

I had filed a complaint for a return of almost ₹10, 000 worth of clothing.
Nobody came to pick the return products and no contact whatsoever from the company.
They’ve very smartly kept the money....
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Mona Bali Bakshi
Aug 4, 2021
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Return of the product

Website: Urbanic

I had requested the return of my purchase within three days of the reciept of the parcel. The courier boy called for the pickup at odd hours and asked me for the OTP. And never turned up. And cancelled the return request.

I have been complaining since then but only computerized reply are being reacieved and still no satisfactory reply is recieved...
Plz help...
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Sruthisanil
Aug 4, 2021
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Wrong product received..return request still under process

Website: Urbanic app

I ordered a tshirt but received entirely different product on arrival.. I submitted return request but it's not yet confirmed..what kind of a behavior is this? You people cant even deliver a product and on top of that taking so much time for further follow up.I cant keep hold of the product for very long time..I want that dress to be returned immediately and please initiate my refund....
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Saachia Nathan
Aug 3, 2021
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Wrong product received, unable to return

Website: Urbanic

I ordered a lettuce trim bodycon dress in size small color brown and I received a top which is nowhere near to what I ordered. I tried contacting customer service nothing happened. I uninstalled and reinstalled the app but still return application is unable to be submitted as pictures aren't uploading. I asked if the dress could be sent and top be picked up and taken but no response. It has been 3 days. My order ID is[protected]....
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sapna solanki jain
Aug 3, 2021
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Cut out skirt two piece out

Address: 602, Naurang house,21 kasturba gandhi marg,Connaught place, new delhi-110001
Website: urbanic.com

My order haven't recieved at it has been more than 15dys but yet it is showing your order is under process. how long it will take i want my order as soon as possible my order Id is[protected]...
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