Submit a Complaint
Claimed

Urbanic Complaints & Reviews

www.urbanic.com
1
Updated: Mar 22, 2024
Complaints 1042
Resolved
192
Unresolved
850
So far, so good. Urbanic is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Urbanic will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Urbanic

Having problems with Urbanic?

File a complaint and get it resolved by Urbanic customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Urbanic

Recently resolved complaints

View all complaints

Most useful reviews

177
refund not processed
178
Delivery is taking too much time
91
Product not yet shipped

Featured stories

Refund amount issues

Urbanic reviews & complaints page 51

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Princess_008
from Ludhiāna, Punjab
Feb 18, 2021
Report
Copy

Unable to return the product

I wanted to return a profuct ordered from urbanic due to size issue. But I am unable to return it, because while returning you have to upload a picture, which is not being uploaded. I have tried more than 20 times. I think the app is fraud and there is no customer care available....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
Prishi#
from Delhi, Delhi
Feb 15, 2021
Report
Copy

Didn't get my refund, they are sending fake E-mail and messages all the time

They picked item from my home on 28 January 2021.total amount of my product is rupees 1253/-.today is 15 February 2021. After several days nobody refund my amount.I complaint so many times on their customer support but all the time they said that they have some technical issues.
Is my hard earn money.they are not listening at all, even they had not provided any direct customer care number so that I can talk.
I am really worried...
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
R
Rashic2495
from New Delhi, Delhi
Feb 4, 2021
Report
Copy

Refund stuck while shows processed by co.

Address: 602, Naurang House, 21, Kasturba Gandhi Marg, Connaught Place, New Delhi - 110001

Worst shopping app worst services
Worst customer support
Firstly they take time to deliver the product 10-12 days now they've retained my refund
Only way to contact is through mail /chat
In that too, vague replies are what you receive
Order id :[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aliviamajumder
from Muragacha, West Bengal
Jan 24, 2021
Report
Copy

Wrong product delivered

Address: India
Website: Urbanic

I have ordered a simplicity faux fur coat on 15th of January from urbanic but instead I have received a wrong product. This is so not acceptable.This is highly disappointing. I have requested for the quick replacement of the product or Grant me a refund to their customer support but there is no reply or assistance regarding this from their side. Only an auto generated mail has been send that my mail has been received by them that's all. br...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
asmita rajput
from New Delhi, Delhi
Jan 24, 2021
Sep 29, 2022
This thread was updated on Sep 29, 2022
Report
Copy

Unable to return the product

My return request was accepted on 21 Jan 2020 and the pick up was scheduled on 22 Jan 2020 i.e Friday. It's been Sunday and still no one has come to pick it up. Their customer service is saying to raise the req again but there is no such option in their app.
My order no is[protected]....
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
E
Emily Parrish
Jan 24, 2021
Report
Copy

Return status not yet approved ;still under review

Website: Urbanic

I purchased an overcoat for around Rs 18000 but had decided to return it since the quality was not good for a winter wear.I appied for the return bit the stus is still in the reviewing mode.What are you discussing so much over the return?I don't get it.I applied return for 2 products (both overcoats) one got approved quickly -reason wrong size.But the one with bad quality coat didn't get approved till now.Please give me back my money!!...
Helpful
10 other people found this review helpful
10 found this helpful
Write a comment
Report
Copy
S
shruti_sethia11
from Ba�ra�sat, West Bengal
Jan 22, 2021
Report
Copy

Top- wrong item delivered

There was an order for a Button Casual Jacket, Blue, S dated 12.01.2021, however i received a Grey Sweater item id: 174713. Please initiate the return and send the jacket soon.
I am attaching all the necessary documents and pictures for your information....
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Neha sweet 12
from Noida, Uttar Pradesh
Jan 17, 2021
May 18, 2023
This thread was updated on May 18, 2023
Report
Copy

Out of stock after taking so long time

I have ordered a dress and coat 1 week ago and got a msg that your order cleared the delhi customs and on its way and i was keep calm and waiting for order to come afyer 2 weeks then when its really about to come at my place they sent me another msg that your order is out of stock which was about to come and they are such a ### people and company and it was happend with me 2nd time..such a pathetic company URBANIC. Shein much far better than...
Helpful
32 other people found this review helpful
32 found this helpful
2 Comments
Report
Copy
M
Mercurian
from Delhi, Delhi
Jan 12, 2021
Report
Copy

Refund not showing in bank

I have returned a sweater since the quality was bad. It's been more than a week now. Urbanic is saying my refund is processed. However, I have not received the amount 1011 in my bank account. This is very disappointing....
Helpful
Found this helpful?
Write a comment
Report
Copy
Y
yushita
Jan 12, 2021
Report
Copy

Refund not processed even after 7 days for product

I bought 1 simplicity pullover sweater the size was too big so I asked for return, the sweater was picked up from my house that very day but the return is still not processed.

application time : 04.01.2021 13:35
order id :[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
VaMa Alpesh SuThAr
Jan 11, 2021
Report
Copy

I have not received my refund 862

I ordered a dress at dec 29 and recieved it at jan 7. Which is too late. And i placed a return becouse the size was diff.it was large for me.
The product is taken. My refund is ₹862. It was my first order from urbanic and i am not happy...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Roshni Aray
Jan 11, 2021
Report
Copy

Caot

Address: SIGMATCEH AUTOMATION PLOT-60 IIDC SIDCUL HARIDWAR
Website: urbanic@com

Bad quality...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shashi lohchab
Jan 11, 2021
Report
Copy

Item return not accept

Address: Sec 19 dwarka
Website: Yogitalohchab11@gmail.com

Item not good fabric...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Roshni Aray
Jan 11, 2021
Report
Copy

Coat

Address: sigmatech automation plot-60, sector-IIDC SIDCUL, haridwar
Website: urbanic@.com

Return the products not as quality...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kiran198889
from Delhi, Delhi
Jan 10, 2021
Report
Copy

Refund issues

Website: Urbanic

We have purchased a product worth rs 935 in the month of December due to its poor quality it was returned the next day when asked for refund they said to wait till it returns back to them for quality check after quality check when asked for refund they mentioned that our bank details are wrong being an bank employee how can I give my details wrong so I requested for the ute no which they claim that it was processed and rejected they were...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
A
Anu Limbu
from Delhi, Delhi
Jan 2, 2021
Report
Copy

Click Baits for delivery.

I[censored]rbanci has no intention of delivering it within the prescribed 3-5 days then why bother stating so. Waiting for my dress since time immemorial....
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Hannah Bruneita Fernandes
Dec 30, 2020
Report
Copy

How can the order be rejected without my approval and why is it not possible to deliver on my address

I've been waiting passed 15 days for my order and what answer I get is hilarious. That it is rejected without my knowledge. Please don't make me feel that this Urbanic is a bad site to order anything and please do the needful today please!!! I'm waiting for my order desperately...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Monika Vaje
Dec 30, 2020
Report
Copy

Not able to return my items

Website: Urabani

I ordered to dresses and some accessories out of which I'm keeping some accessories(chains) and want to return two dress and 2 chains. I've been trying to place the for return on the app but it just keeps on failing when I add the photos . I tried emailing them and they gave me a website but that too website restricted me . I was going to return these items and buy something else from urbanic but now I don't see myself doing that. Worst experience!...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nidhi t
from Delhi, Delhi
Dec 28, 2020
Report
Copy

Return not processed

Urbanic is the worst app, have been trying to return a product for past 3 weeks but not able to. The app return policy requires to upload a picture but the uploading always fails n the return request can not be completed. This seems like an intentional gimmick. There is no number to call on. I am stuck with a bad quality product and feel cheated. URBANIC CLOTHING IS WORST....
Helpful
34 other people found this review helpful
34 found this helpful
1 Comment
Report
Copy
P
Priyanka santani
from Delhi, Delhi
Dec 27, 2020
Report
Copy

I didnt received my order yet

Address: Telibandha raipur
Website: Urbanic

I did’t received my order yet 15 September 2020 i placed an order worth for rupees 1540
Whats this man...
Helpful
Found this helpful?
1 Comment
Report
Copy

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR