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Urbanic Complaints & Reviews

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Updated: Mar 22, 2024
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Urbanic reviews & complaints page 45

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H
Heer Sirwani
Sep 6, 2021
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Delivery is too late

My order no[protected] was ordered on 23/08 and i got the delivery to be on 1-2 September but till now its just showing processing, you guys suck at delivery...
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Nakul16
Sep 6, 2021
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When will my product will deliver

Address: Shillong

I have ordered on 21st aug and it is still showing just confirmed my order ID :[protected]. I couldn't even track my order it is showing there is not order number as such...
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Nakul16
Sep 6, 2021
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Delivery query

Address: Shillong

I have ordered on 21st of August 2021 and I is still shows just confirmed not even processing. I want my products as soon as possible. I stay in Shillong and I have done pre paid....
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S
Shrutichang
Sep 6, 2021
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Delayed order and mental torture!!!

My order is still in processing, even after 13 days of placing the order and making the payment.. they don't keep their words, and fooling customers by taking all the money and not delivering the products.. because they are cheating us, they always say they can't give a fix date and time of when I can receive my order. I have chatted on their customer care chat group, and everytime there is a new person, and I have to explain everything all...
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Shrutichang
Sep 6, 2021
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Delayed order and no shame

My order is still in processing, even after 13 days of placing the order and making the payment.. they don't keep their words, and fooling customers by taking all the money and not delivering the products.. because they are cheating us, they always say they can't give a fix date and time of when I can receive my order. I have chatted on their customer care chat group, and everytime there is a new person, and I have to explain everything all...
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Tanya07
Sep 5, 2021
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Hindrance in shipping

I ordered a very gorgeous dress form urbanic and I've been waiting to get my hands on it but my order isn't even shipped yet. It's my very first order and I have to say they don't make a very good impression the clothes and accessories look really good but they consume so much time in just shipping I think I won't recommend it to anyone and I don't think I can be a regular customer....
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Eshanika Borkataky
Sep 4, 2021
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Not refunded

Website: Urbanic

I ordered a dress for which I already paid but after that immediately but I didn't receive my refund yet.
My order number is[protected]...
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nyaaah
Sep 4, 2021
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210823155428057001

I placed my order of jeans on 23 August and it still shows only your order is confirmed as tracking details .
i've also registered a complaint on urbanic now also it shows the order is on processing . it's not been shipped and is September 4 now .
very bad service from urbanic side
they say its due to the covid pandemic
but why can't urbanic provide necessary details on shipping ?...
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Bijoyalakshmi Sonowal
Sep 3, 2021
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Order has not been shipped yet

Website: Urbanic

I ordered two item with order ID[protected] on 27 August and it has been 7 days but my order status is still precessing it has not been shipped yet. Usually urbanic claims to ship their item within 3-4 working days but why order is still being stuck. I request you to ship my order as soon as possible without any obstacles. Hope you will consider my request as this is my first order in urbanic and I am very disappointed in how the...
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V
vanshika nagar
Sep 1, 2021
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Refund not received yet even after a month

Website: Medicalstudent4477@gmail.com

It’s been a month and I have not received my refund of rupees 3000 …it’s getting into nerves now it’s too much for a refund...
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Rameesha 05
Aug 31, 2021
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Delivery issues , not received order

Website: Urbanic

My order was supposed to be delivered on 28th August but I couldn't answer the call of delivery guy that time due to some reasons.

Then after calling more than 6 times the the delivery guy answered my call but he was very rude and he cut the call on me, his behaviour was v unprofessional.

I tried talking to the support but there is no any support number is available And company is saying, we deliver the product...
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K
Keerthi Siva
Aug 27, 2021
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Refund not received yet

Website: www.urbanic.com

I ordered the dress from urbanic but received a different product so I returned the product and it got reached the seller on August 16 but still I didn't receive my refund and I asked customer care chat session but there is no reply from there too pls help me in getting my refund...
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B
Bose14
Aug 25, 2021
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Wrong product

Website: www.urbanic.com/search

The company has given me the wrong product after making me wait for a month. I asked for the product to be returned. They rejected my request after making me wait for two weeks. Even though the product is in the condition I had received it in. Tags, packaging is all intact.

They claim to be working on my issue after rejecting for no reason. But it has already been a month. I feel like they won't resolve my issue...
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A
anaghaasangeetha
Aug 24, 2021
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Rupees 9092 has been taken from me

Address: Head office - 602, Naurang House, Kasturba Gandhi Marg, Connaught Place, New Delhi
Website: Urbanic

I had placed my order on 07 Jul, 2021 18:26:35
My order never reached me until now and when I am asking for a refund the customer care is not responding appropriately. I need my money back as it is a large amount of 9092. There has been no response from the company’s end which I am hereby claiming to be a fraud. Please help me out....
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A
abhashekha
Aug 24, 2021
Sep 16, 2022
This thread was updated on Sep 16, 2022
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I did not receive my refund and return it's been 15-20 days

Address: khasra no 6/21 ,8/1 ,2 min, 9 min , 10 min ,village sampka jamalpur, tehsil ,Pataudi ,haryana 122503
Website: www.urbanic.com

I placed an order some dresses on 31 July after 15 days I received my order very late and it cost me INR 5890 and I did not like the product as there was unusual smell during COVID where we have to be careful with sanitary measures the product was dirty and It does not fit me as some products was too short and tight. It seems to be that the product is already used by someone.WORSE. and I immediately requested them the same day for return...
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F
Fav061999
Aug 23, 2021
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Refund not received even after the pick up was done

I placed an order for "simplicity mom jeans" and "Shirt pullover blouse" on 02 june, 2021 ID No.[protected] . But due to some issues I had to return them. I placed the request for return of both items on 14 june 2021 and the delivery personnel arrived on 15 june to pick it up. When I checked the app later, it still did not update the status to 'returned' and I have yet to receive the return payment.
I called the delivery person...
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I
itsaena
Aug 23, 2021
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Delay in shipping

I placed my order on 15th Aug 2021 and it says it will be shipped within 3 working days but it's been 9 days now and there's no update on my order yet, they don't provide any information on the emali too.Its a pre paid order and I'm highly disappointed in them.My last order with urbanic went fine but not this time.Kindly look into their services and resolve it please....
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R
Rose2254
Aug 23, 2021
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Delay in delivery , not received order

Website: URBANIC

I had placed my order for 5 items on urbanic on 30th July and it has been august 23rd and my order hasn’t moved from the procuring / processing stage, every time i contact the customer care they send me an automated message “ delay due to pandemic it’s still in processing will notify once shipped” I think my money has gone for a toss as it still hasn’t moved from processing and it’s been over a month, so disappointed I just want...
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Vanshita Paliwal
Aug 23, 2021
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Return Payment not Received

Website: Urbanic

I placed an order for "Lace up Bodycon dress" and "Simplicity Bodysuit" on 13 August, 2021 ID No. X But due to some issues I had to return them. I placed the request for return of both items on 19 August 2021 and the delivery personnel arrived on 20 August to pick it up.
When I checked the app later, it still did not update the status to 'returned' and I have yet to receive the return payment. I called the delivery person 20 August...
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M
Maitry Joshi
from Mysore, Karnataka
Aug 21, 2021
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Wrong product delivery and return request rejected

Address: Urbanic maysqaure lifestyle, navarang house New Delhi
Website: www.urbanic.com

I ordered a pair of ripped skinny jeans in size L and they delivered plain carrot jeans in size S. I immediately placed a return request on the same evening of product getting delivered. After 2 days of waiting they rejected my return request by saying the product delivered is correct. Their customer support is also useless. I have sent pictures of the product I ordered and product which got delivered still they are not resolving my problem....
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