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Urbanic Complaints & Reviews

www.urbanic.com
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Updated: Mar 22, 2024
Complaints 1042
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192
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Refund amount issues

Urbanic reviews & complaints page 50

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C
chera akap
Jun 6, 2021
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Delay

I placed my order on 15th May but I still haven't received my stuff. Why is taking so long? Help....
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Pratiksha.
Jun 5, 2021
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Refund money not received even after 1month of order cancellation

Website: www.urbanic.com

I order an accessory on 7th May but it got cancelled by company's side on 14th May for which i have not received the refund yet.
So, I wrote a mail to them for which they responded that they'll refund the money in 7-10 days but its been more than 20days and i have still not received the money .

Order ID:[protected]....
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B
Brij_bala
Jun 5, 2021
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Regarding payment issue

Address: 602 Naurang, House 21 Kasturba Gandhi Marg, Connaught Place, New Delhi - 110001
Website: Urbanic

Need help regarding payment of 1685/- deducted by Maysquare lifestyle private limited from my account 24/05/21 and order also cancelled. 12 days already passed. No resolution.
Paytm wallet transaction ID: [protected]

order number [protected]...
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P
Pran017
Jun 4, 2021
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Order not received since 27 days

I placed my order on 9th May, 2021 on Urbanic App of Rs. 7, 921. It has been 27 days since I have placed the order. This is my 3rd complaint and still there are no updates. The only reason they are giving is covid-19. It’s almost a month now I did not received my order. Due to covid-19, while ordering they didn’t even mentioned about the order being late. And that order is not even shipped yet. What kind of service is this?...
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P
pr bhardwaj
May 19, 2021
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I did not received my refund yet

I cancelled the order because it was taking huge time .The order id is[protected].They said from their side they initiate the fund but its more than 12-13 days.So i want my refund as soon as possible such a pathetic service...
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H
Harisree Vasudevan
May 19, 2021
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Not delivered the product

I ordered jwellery and paid but I don't get the product. My order is confirmed on 2nd May 2021...
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S
Swapnil Chalkar
May 16, 2021
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Lace Up Tankinis

Address: House No. 74 Rp Hardware Lachit Nagar Post Office Guwahati Assam
Website: Still not come in address

I was order on Sunday 5 may
Still not come today is 16 may
[protected]...
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A
Akshaya arun
May 5, 2021
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Return pickup issues

Address: Hyderabad
Website: Urbanic

I received a poor fabric product, I made a return request, no response yet order Id[protected]...
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B
Bondi M
Apr 30, 2021
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2 items worth 1772

Address: Their ware hous is in delhi
Website: Urbanic App

I had placed an order of 2 items on 8th april and today is 30th april. My order id is[protected]
I still have not received the order. Yet in their app they are still mentioning thay delivery will be in 10 to 12 days. Whis is misguiding the customers and providing false information.

Even their customer service which is available only on chat, repeat the same answers and are of no help. I have even emailed them...
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T
Tanz0
Apr 25, 2021
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Product not delivered yet

Website: Urbanic.com

I had the same experience with my first order from Urbanic, even though it was delivered late but the quality was good so I thought of giving it a second chance, and here am I ... Back to square one, I am facing the same thing again

So I am already very frustrated, I get it that corona is on peak, so just tell me a date on which I can expect it to be delivered otherwise this will be my last experience with this website or app,...
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A
ayushi.singh1612
Apr 23, 2021
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Received only 1 product out of 3 and status shows delivered

Address: India Office: Office No 602, Naurang House 21, K G Marg, New Delhi, India
Website: www.urbanic.com

I am Ayushi Singh, my package with Order Id[protected] was delivered on Sunday, March 21.
My products says to be delivered but I received only 1 pair of jeans i.e. Ruched Mom Jeans and my other 2 products were missing in that package i.e. Simplicity Pullover T-shirt, Belted Mom Jeans. I raised this issue on March 21 itself. I have been in contact with customer support through live chat but haven't received any proper answer....
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R
Rimka Nischal
Apr 14, 2021
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Refund not received-Order ID:210225224442090001

Website: Urbanic

I had returned my order and have been following up for refund for almost a month now. I haven't received any update and mails and on-line chat all leads no where. Very conveniently they have closed my query stating the issue has been resolved without refunding my money.
Date of placing order:26th Feb
Date of Return: 8th Feb
Pending Since:8th March
Order ID:[protected]...
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R
Rachita Budharapu
Mar 29, 2021
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Parcel not received even after a notification saying that it is delivered

I got a notification saying my parcel was delivered, but apparently I haven't recieved the parcel.. none of my neighbours, guard, friends, relatives have collected them.. it's an order worth Rs 3000... The payment is done already.. how can the delivery person just hand it over to anybody and how is the company allowing it's delivery partner to do so.. there is no customer care number as well.. al I have to do is wait for their emails and...
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S
shobha1 nair
Mar 29, 2021
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Wrong product delivered. Not getting refund or replacement

Address: N5 sastrinagar karamana2 o Trivandrum 2 Kerala

I ordered a beige cardigan with pocket and I got a Aline baby skirt. After writing and uploading photos and requesting for replacement or refund nothing has been done
I am a senior citizen and this has taken my peace of mind. Kindly make arrangements...
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N
Nikkinik
from Hyderabad, Telangana
Mar 29, 2021
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They send the wrong product and don't give refund.

Address: 602, Naurang House, 21, Kasturba Gandhi Marg, Connaught Place, New Delhi - 110001.
Website: www.urbanic.com

Hi Madam/Sir,

I had recently ordered 2 tops with order ID[protected] on 11 March 20121. Out of which one was Contrast mesh pullover T-shirt which was For 746 INR instead of that I had received a skirt. I had returned the incorrect product. They still did not refund me, customer support is not available and they have incorrect email address mentioned. I had just found on customer complains on instagram page. They didn't...
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V
Vaishnavi hebbar
Mar 20, 2021
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Dress

I ordered some dress in this app and two items I returned and I dint get refund for the product it's almost 1month now I've mailed them and talked to customer care for evry day and no action is being taken, such a fraud company dnt buy clothes from them I dnt no how I'm getting my refund amount back. Plzz do help me
Urbanic clothing app...
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M
maaanushiiiii
Mar 10, 2021
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I odererd a jeans

Address: tel mill gate, krishan pura, modinagar
Website: Urbanic

I ordered a ruched tapered/ carrot pants on 5/mar/21. That was rs. 1054. i returned that on 7/mar/21. i did not get any refund yet....
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J
junejanishi494
from Gurgaon, Haryana
Mar 7, 2021
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Refund for order 210225125904028001

Address: Chinese company
Website: Urbanic

I ordered for a bow sleep set and got a wrong product, they sent me a jeans. After so many follow ups and proofs they finally arranged a pickup and the order reached their warehouse. Now they are saying the product is dirty hence no refund. This is ridiculous. I need my money back. I never ordered for a jeans plus the jeans that they sent was not even my size so their is no chance that it will be dirty. I am vulnerable at this point as they...
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D
Diwansi
Feb 25, 2021
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Complaint about transaction

Address: Gangtok
Website: Urbanic

My transaction is still pending I didn’t get my refund back and I have already paid cash to the merchant...
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J
Jiya2003
Feb 19, 2021
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Didn't get my refund yet

I order a jacket from Urbanic around 2 months ago and due to some quality issue, I returned it. It’s been more than a month now I have not got my refund yet. I’m really worried. The amount was around 1500 rupees. Kindly look into this matter. Thank you....
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