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Via.com / Flightraja Travels Complaints & Reviews

in.via.com
3.2
Updated: Oct 9, 2023
Complaints 488
Resolved
305
Unresolved
183
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13
Refund of money
5
Ticket cancellation issues
3
Money not received from via.com

Via.com / Flightraja Travels reviews & complaints page 14

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J
Jagriti95
Jun 11, 2020
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Past two months refund not initiated

Booked a flight ticket through via.com in indigo flight from new delhi to chennai for 16th april, 2020. The flight got cancelled due to national lockdown. Via.com is not initiating my refund process. They are not responding any call nor replying to emails....
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K
KARUNANANDSING1
Jun 10, 2020
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Refund my amount for flight cancel

Address: Via#26/27,8th floor, MG road , banglore , ka

@indigo6e @pnr:fhji8m. Doj:2 nd april. My ticket is cancelled due to lockdown and i request you to give me full refund for the above mentioned pnr to my original mode of payment (Don't want credit shell). I need money urgently.~...
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A
Amarphy
Jun 10, 2020
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Amount

Address: Flight raja travels via#26/27,8 th floor MG ROAD BANGALORE KARNATAKA
Website: www.via.com

Maine via.com se flight book kiya tha. Flight operate nahi hua due covid19. Airlines ne amount via.com ko send kar diya but via.com ne abhi tak mere account maine amount submit nahi kiya. Plz help
Pnr:-wf7tvl...
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S
Sanjayedu84
Jun 10, 2020
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help needed to book flight through credit shell

Dear sir/madam,

Due to lockdown my flight reservation got cancelled and i was informed by the airlines that to connect with a travel partner for rebooking the flight through the credit shell.
Now, i have to book the flight for the same passenger and same destination. Please help me to get the flight booked.

Booking reference no: fmnaa3aw9s6x9

Note: i am trying to contact via.com customer...
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D
dineshk718
Jun 8, 2020
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via.com refund of money

Address: Bangalore, Karnataka

I had booked a ticket via via.com in indigo flights. Due to lockdown/covid-19 crisis flights got cancelled & indigo flights are refunded the amount but via.com doesn't want to refund my money. Their customer service numbers are not working. I don't know where should i complaint. Please help.
My booking reference number is fmnaa3bx7l57g...
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N
naresh0329
Jun 5, 2020
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refund of cancel ticket due to airline

Address: 13/7, Main bazar
Website: via.com

Sir my flight as on 30 may 2020 from jammu to udaipur booking id fmnla3c83rd4i.
But delhi to udaipur (31 may 2020) connecting flight cancel due to airline. After that i cancel my flight ticket. (Copy attached)
But no refund in my account as on date.
Whats my fault on this reason flight has cancel so please i want refund of my ticket. My pnr number is m4cn3b. (Copy attach)
I call in customer care continuously...
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N
naresh0329
Jun 5, 2020
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refund of cancel ticket due to airline

Address: UDAIPUR

Sir my flight as on 30 may 2020 from jammu to udaipur booking id fmnla3c83rd4i.
But delhi to udaipur (31 may 2020) connecting flight cancel due to airline. After that i cancel my flight ticket.
But no refund in my account as on date.
Whats my fault on this reason flight has cancel so please i want refund of my ticket. My pnr number is m4cn3b....
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P
Paran Kapur
Jun 5, 2020
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refund for tickets affected due to covid-19

This is the most pathetic travel agent i have ever booked through. I have been trying to call them every day for almost an hour but there is no response. "all our travel consultants are busy talking to other customers" is the reply you hear while on call. I don't think so there is anyone taking this seriously. I have been dropping them an email every day. There is no response. Where is my hard earned money?
I wanted to book a new...
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A
anantapatra
Jun 1, 2020
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not rescheduling my flight ticket

I have already booked one ticket from mumbai to bhubaneswar for 25th march.
Due to flight non-operational i couldn't go. So now i want to reschedule it.
I tried to call almost 400 times, but no one picking my call and
Sent mail also 10 times but no reply simply creating one ticket and sit down.
Really i am frustrated in your service.
This is my first and last booking in your airlines.
Really you...
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A
ArunachalamSubramanian Arunachalam
May 28, 2020
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Refund of flight cancellation fee during Lockdown period

Address: murugappa Nagar, Puzhuthivakkam, Chennai

Dear sir/madam

I am a. S. Arunachalam from chennai. I booked tickets from chennai to port blair in march 10 (9 tickets) through via.com in the journey date 10may 2020 return tickets on 13 may 2020.
My one is zi9tkp
Due to covid-19 government gives lockdown from 25 th march so that i cancelled the tickets through via.com on 10 april 2020.
In connection the cancellation you are not given any response. I...
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H
hojacq
May 26, 2020
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delay refund and deny to refund to my credit card (booking id fmnhk100d7piab)

Dear sir/ madam

I am writing to file the formal complaint to the india based company named via.com who cheat our money for not refund usd4, 400 to my credit card for cancelled air tickets. Their business runs not in fair deal and also ruin the image of india to the customers globally.

We are very disappointed for the refund arrangement and still not received the refund from via.com after follow up for months....
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P
Pranav Paul
May 25, 2020
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didn't get refund

My pnr number is pes24v, and booking ref no. Is (Fmnaa3asrqcqf) whose journey date was 25th march, 2020. Due to lockdown flight was cancelled. But still now after 2 month i didnot get any refund in my bank account. I mailed to indigo care, they said, they has refund to their end and to contact with flightraja agency. I try to call via customer, but no response was there. I am very disappoint with via agency....
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K
karsanbhai
May 25, 2020
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Not received call for cancellation

Address: CBD MUMBAI

Hi, i need to cancel flight ticket from mumbai to allahabad and vice versa, as i dont have requirement to travel on other dates, i need to cancel the ticket for which i'm not getting any support from your end to cancel
Please let me how to cancel and get the refund amount for below booking references
1. Fmnaa37qyj39mj

Regards
Satish...
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R
Raviraj2020
from Hyderabad, Telangana
May 23, 2020
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refund - money for flights

Hello, my booking reference # fmnba3blh60gd

Could you please confirm how can i use my money or will the money be refunded? As the flights are cancelled by indigo.

I called customer support - no one responding - i recommend no one to buy tickets from via.com

This looks like a fraud.

Via.com is fraud...
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M
mfp038
May 22, 2020
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Resolved

no response on refund status for cancelled booking due to covid-19

Via.com booking id: fmnsg105tvzvob / cebupacific booking no: f8wq4t. Contacted the airline for the cancelled trip and they have confirmed the full refund has been processed back to the agency via.com. Have sent an email to via.com and there has been no response or decency to acknowledge the email. Please provide status on refund...
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K
Kaoba
May 22, 2020
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regarding flight canceled due to covid 19

Address: Ebix Travels Pvt Ltd Bangalore - 560001 INDIA

I have booked a ticket on 20th march 2020 for the scheduled of 29th march 2020 airasia flight no. I5-788 in the name of angom samita devi, pnr no. Rrpvsr, departure from delhi arrival to imphal, which was canceled due to covid-19, i wrote a mail to via.com as well as airasia but they didn't provide me a clear solution. If i want to cancel the ticket it will take 720 days for a refund if a refund takes 720 days will via.com/airasia will compensate...
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A
Ashusujan
May 20, 2020
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Refund amount not received

Address: Bangalore

Dear team,

The pnr no dpy5fe through indigo flight was cancelled and they have refunded the amount of 5984 to your agency on 20th march itself. I have still not received the refund amount. Can you please register a complaint and let me know the status of this please let me know what details you require

Regards
Ashwini m...
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K
K L Narasimha Rao
May 17, 2020
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Refund of Cancelled ticket

Dear Sir,
I have booked a ticket in Spicejet Vide PNR No. JFRI3X to travel from Kolkata to Varanasi in the month of April 2020 and the Flight was suspended due to Coronavirus () Requested Airlines to refund thew amount and same was initiated by the on 3rd May 2020 () Please arrange to refund the amount immediately to my account ()...
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J
Jia Hui
May 5, 2020
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airline

You guys shouldn’t be charging $100 for cancellation/modifications during this Pandemic period. Airline is not charging but your company is bad to earn money from this Pandemic....
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A
anil.wmg
May 4, 2020
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regarding refund of the ticket

I have booked to ticket for travel on april 4th 2020 with ticket number: fmnlf3bud6q4s nand airline pnr hqg7l. Due to the covid lockdown flights have been cancelled and i requested my third party via.com for refund of the amount. I got a response from them saying "we can only reschedule and for cancellations please contact airlines for refund of amount". I contacted air india customer support and they replied saying "contact third party for...
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