Via.com / Flightraja Travels Complaints & Reviews

Flight cancelled due to covid19 on APRIL 28th, 2020

this is really very bad & worst service am ever facing from VIA, i have sent many mails from past 2 months, till now not even a single reply from VIA (EZIX TRAVELS), i tried reaching customer care but even after waiting for an hour to connect the call, but will never connect, am not able to answer the customer here, he spoke to Air Asia customer care where they have told him...

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I have cancelled my ticket in March due covid19 and got credit shell from indigo.But now i am unable to book new ticket because it need to be book through via.com agent. If i am trying to call them they are not picking up the call also not replying to my mail.

below is my PNR details

PNR/Booking Ref:HW6B9H

Please help me to solve this issue....

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Address: EBIX Travels Private Limited (formerly known as FlightRaja Travels Private Limited) RAHEJA TOWERS, # 26/27, 8th Floor,MG Road, Bangalore 560001,Karnataka India

Hi Team,

I have not received the refund yet for my cancelled ticket. Air Asia airline has already refunded the money on 11th April to Via.com but I have not received the money yet from Via.com. Your customer care number is not reachable.
No Respone on the email.

Please find the below details:
VIA reference number: FMNJA3B79IZP3
PNR NO:ET9KGI
Airline: Air Asia...

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Dear sir / mam
Actually my flight was cancelled due to corona virus. So my money was not refund. I booked for indigo flight 5 months back, pnr num _ uns8nn...

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Address: RAHEJA TOWERS. Address: # 26/27, 8th Floor, MG Road,Bangalore - 560 001 Behind Bharat Petrol Bunk

On 23/July/2020, I have sent an email to the CEO and directors of the company, claiming compensation of Rs. 1, 00, 000 for the harassment they have caused to me in processing 3 cancellations that I had logged on their portal; they have not reverted yet! Here are the points I had written in the email:

1. Even after logging cancellation requests on your website, and getting a system acknowledgement ("Your cancellation with booking...

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Address: Via. Com, Bangalore

I had booked tickets in Indigo Airlines using via. Com. Due to lockdown the flight was cancelled and Indigo informed me that the ticket amount was refunded to you on 4/7/20..But till date ticket fare is not credited to my account. I had sent three mails to your customer care. There is no response from you. Please look into the matter and do the needful.

S. Pandyaraj,
[protected]
[protected]...

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I have mailed 18 times on given numbers but no response...

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Hi Team,

i have booked flight for Mumbai to Bangalore on 24 July 2020 from indigo so due to covid situation in Bangalore i have to rescheduled it to 21 Nov 2020 so looking at fare differences indigo has initiated me 2500 rs amount so they told me it will get credited to your booking agent which via.com so i have mailed, called but no response yet so i am awaiting for your reply.

reach out to me [protected]@gmail.com...

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I cancelled my booking due to lockdown for travel on 4th april

The airlines cancelled the ticket but i haven't received the refund and i need to book.a new ticket to go home...

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The flights got cancelled due to pandemic and the spicejet agents agreed and confirmed that refund is intiated but its been 2months and refunds is not processed from Via.com...

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Ref no. Fmnla3ajsosps
Pnr: qq8nne

Havn't yet received the refund amount of rs.9696.00. Customer care is non responsive even on phone line and email....

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I had a booked ticket booked a flight ticket in via.com and my booking details fmnla39oyzwop. I booked a ticket on 10th january for 2nd april date of travel. I got a message from airlines that flight has got cancelled due to corona pandemic. Till now i did not get refund. Airlines is telling tat they gave refund to via.com. Via.com is not responding plz help me to get the refund....

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Address: Bangalore (head office)

Dear whoever is concerned

Via.com is not responding to emails sent. Their customer care number isn't responding even. Flights have been cancelled due to the current covid-19 scenario and the airline (indigo) has informed that they have issued refund. The Via customer care doesn't bother to respond to emails even, so we can know how the refunds will be processed back to me....

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My self dr. Vicky verma travelling through spicejet flight on 13th august from pune to delhi with 2 passengers with pnr of gg9h2h has cancelled the flight due to prepond of flight.. From customer care if spicejet tell that they refund my whole amont bt i dnt got the same..
Kindly refund my money as soon as possible.....

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Address: EBIX Travels Private Limited (formerly known as FlightRaja Travels Private Limited) RAHEJA TOWERS, # 26/27, 8th Floor,MG Road, Bangalore 560001,Karnataka India

Website: VIA.COM

I had booked airline tickets for 3 people from Pune to Guwahati and return through VIA.COM. Booking Reference FMNAA3AJY4JMK
Onward through Vistara Airline - date 1-May-2020
Return through Indigo Airline - date 12-May-2020 - PNR HIPDHJ
Indigo has cancelled and returned the money to VIA.COM
However VIA.COM has not returned money despite many emails. Their call center do not answer calls for hours.
Indigo...

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Address: solapur

I have booked an air ticket from the travel agent www.via.com with booking ID No. FMNAA3AUPMZDE on 20.02.2020 for journey from Pune to Bangalore on 12.04.2020 and return journey from Bangalore to Pune on 19.04.2020 (Both journeys from AirAsia Flights). The copy of the ticket is attached for your reference.
In wake of Novel Corona virus pandemic and Circular no. 4/1/2020-IR dated 27.03.2020 issued by the Director General of Civil Aviation,...

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Address: RAHEJA TOWERS, # 26/27, 8th Floor, MG Road Bangalore-560001, Karnataka India CIN:U63040KA2007PTC041672

The company has not initiated the refund for the reference number - fmnja3cpn4uid airline pnr is tsh7fb (Vistara). The flight has been cancelled by the company and they have processed the refund but the same has not yet reflected to our company account. Kindly do the needful to resolve this issue.

Thank you
Lakshmi communication...

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Address: India (Head Office) Ebix Travels Pvt Ltd Bangalore - 560001 INDIA

Dear sir/ma'm,
I had booked my ticket from via.com website, and the day of journey is 21st july 2020 from lucknow to jammu, on 20th of july i got a call from airlines site that your flight is canceled and we are we are giving you full amount of ticket including tax and booking charge, and also i got a invoice of total refund amount.
From that day to till today i am waiting my ticket refund amount from via.com, whenever i visited...

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- we are currently processing your booking. Your booking reference number is fmnla3btwirav. Call[protected] for any assistance....

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