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Via.com / Flightraja Travels Complaints & Reviews

in.via.com
3.2
Updated: Oct 9, 2023
Complaints 488
Resolved
305
Unresolved
183
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13
Refund of money
5
Ticket cancellation issues
3
Money not received from via.com

Via.com / Flightraja Travels reviews & complaints page 12

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P
Pandaram Perumal
Jul 21, 2020
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non-refund by via agency even after the refund by goair

Address: India (Head Office) Ebix Travels Pvt Ltd Bangalore - 560001 INDIA

Dear sir/madam
I have booked the ticket with ref booking id: fmnaa3a4t0h4v, through via.com for the date of booking date: jan 26, 2020.

Passengers
For order fmnaa3a4t0h4v, you have opted partial cancellation

Select passengers
Ajl - ccu
Goair
Ccu - maa
Indigo no 6e-534

It was cancelled due to total lockdown and i went for cancellation through the via...
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S
Subhvicky
Jul 20, 2020
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refund of cancelled flight from airlines end

Website: via.com

My flight scheduled on 7th of april from blr to ccu having pnr - x5m95a carrying 4 passengers got cancelled from the airlines (Airasia) end due to corona virus lockdown. After trying several times and reaching out to the airlines they finally refunded the amount on 9th of july to the travel agency that was via.com. I tried reaching out to via.com on all the platforms possible i. E email, phone call and on twitter i haven't got any response.in...
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M
madcats
Jul 19, 2020
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refund of my booking is still not received

I did one one booking from via.com in the month of april20 but due to covid-19 it got cancelled so i requested spice jet airlines to refund my money back and they did to travel agency portal one month back but still i did not recieved any amount from via.com
Customer care is also not responding whenever i try to call them they are always busy in attending others customers calls but it doesn't seems that customers is happy from your...
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M
mangesh1346
Jul 18, 2020
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Flight refund due to covid issue not received yet

Address: Banglore

I have booked flight tickets from Chennai to Mumbai Twice in month of April with PNR no. BKRYVT for 3rd April and IMH2NA for 15th April

Indigo has conveyed that the refund has been given to via.com but i am yet to receive any refund for both flights

There is no response from Via.com and no update on refund amount...
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K
Kowar
Jul 17, 2020
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Flight ticket refund

Address: Banglore

My ticket price 3489 flight is cencel lock down but not received refund money...
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A
Amrit_2020
Jul 17, 2020
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Refund ticket

I am Amrit Chandra Das ticket PNR no BWPLYH is 1/06/2020 mumbai to agartala but airline are cencel flight inform that so I contact indigo flight...
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B
BHEEM SAIN Arya
Jul 16, 2020
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Refund not made.

Pnr - fq3h6b 6e 5916.

A ticket was booked by my daughter from blr to agr on 04.07.2020. The flight was cancelled. However, refund is still awaited.

As per message from indigo, they have made payment to you on 20 june, 2020.

However, we have not received any refund amount from you. Mails are not being replied and customer care support is not available.

Please help refund of fare....
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S
Shaarang Sharma
Jul 15, 2020
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refund on flight ticket

Booking id no. Fmnba3bz4pm3q
Pnr no. P5tlvq
[protected]@gmail.com...
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B
boyinasrao
Jul 14, 2020
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refund of indigo flight cancelled during lock down period

I was booked a flight ticket through via.com pnr is jh51rc in month of april, due to lock down the indigo flight was cancelled. I called the indigo airlines regarding refund, but they said refunded to via.com booking agency. Till now they are not refunded the money and not responding. Please help me in this regard....
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S
shamaria2020
Jul 14, 2020
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refund against ticket cancelled for flight non operational

I had booked a ticket on 22nd may 2020 for 8th june 2020 against booking id number fmnaa3c7ewgr1. But before the travel date i got a message that the flight is cancelled due to flight non operational. And i had to cancel my travel. I have been following up via email at [protected]@via.com and have already sent more than 10 mails by now, but still no responce on the refund.
Who is responsible to return the refund. I have paid the booking...
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D
Dhruwa
Jul 13, 2020
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want refund of credit shell

Address: Magnolia, Block B, Level 4, Manyata Embassy Business Park, Outer Ring Road, Nagwara, Bangalore, Karnataka, India - 560045 / Ebix Travels Pvt Ltd,Bangalore - 560001,INDIA,Email id : care@via.com
Website: in.via.com

I have booked an indigo ticket via via.com for 26 april from pune to kolkata for 3 passenger. Then due to covid flight got cancelled & credit shell was generated. Later when on 4 july 2020 i tried booking on indigo it did not allowed credit shell as it was not directly booked. Booking ref no: fmnaa3bnmsmcy

What i wanted to know from via.com as what is the process to redeem credit shell but after 3-4 mails & 4-5 phone calls...
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K
Kamal majethia
Jul 13, 2020
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Refund not received even after 43 days

Although indigo airlines has cancelled the flight and have returned the amount back to the travel agent I.e via.com but still I haven't received it yet.
I tried number of times to their customer support but nobody is picking. I sent them email and tried to talk the via.com dottie as well but still no response...
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M
MD NUR ALAM SK
Jul 13, 2020
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Fly Ticket cancellation but amount not received

Address: E 3252/2074 j.j colony bawana delhi 110039

Reference No. :59411212
Flight PNR No Y3SL5G
MUMBAI TO KOLKATA
16/05/2020 Jis ka rupees mera account me ana tha woh avitak nahi aya, mai Air Asia flight company me call kiya toh mujhe bola ki hum apne taraf se apka paise Return kar diya ap jis egency se bnaya waha contact kare a bola aur payment ka Reference No diya wo hai 59411212
5 Passenger tha jis Logo ka nam
SAHADAT ALI
ARSAD ALI
AZAD...
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M
MD NUR ALAM SK
Jul 13, 2020
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flights ticket cancel karne ke bad 3 months se mujhe refund nahi mila

Address: E 2074 and E 3252 J.J COLONY, BAWANA,MORTH DELHI 110039

Reference no. :59411212
Flight pnr no y3sl5g
Mumbai to kolkata
16/05/2020 jis ka rupees mera account me ana tha woh avitak nahi aya, mai air asia flight company me call kiya toh mujhe bola ki hum apne taraf se apka paise return kar diya ap jis egency se bnaya waha contact kare a bola aur payment ka reference no diya wo hai 59411212
5 passenger tha jis logo ka nam
Sahadat ali
Arsad ali
Azad...
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S
sanjib kumar nath
Jul 13, 2020
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I have required urgent refund sir

Address: Delhi

I have booked a ticket of flight with 3 passenger delhi to guwahati my booking reference fmnba3cpatgvo. But it cancelled so please refund my money urgent sir...
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K
Kddungarwal
from Mandawar, Rajasthan
Jul 13, 2020
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Resolved

ticket cancelled but refund not processed

Address: Udaipur

Dear sir,

I have booked a spicejet flight sg 3783 from ahmedabad - udaipur dated 06-jun-2020 through via (Having ebixcash franchise) and my frag id - frag5920109, but spice jet has cancelled the flight.

Flight ticket cancelled with spicejet airline. They have processed the refund also.

I have also cancelled the ticket on via portal.

Details are as follows
Airline pnr -...
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D
Dheeraj Reddy Pailla
Jul 12, 2020
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refund of cancelled flight

I booked 3 tickets on emirates using the via.com website. However, the flight was cancelled due to covid-19 restrictions. On contacting the airlines i was informed that refund has to be processed through via.com. However, their email is non responsive and their cancellation form says the ticket is “non refundable”. However, this is a fully unused ticket and according to their own policy, i must be issued at least a partial refund. br...
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K
kumarvijayanand
Jul 10, 2020
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Did not got refund amount

Address: C4, power grid colony, Durg, Chhattisgarh

I have booked two tickets from via.com from Indore to Raipur for 1st July of Indigo airlines. As the flight got cancelled from Indigo due to COVID-19 they cancelled my both tickets on 28th June. Still I have not got the refund amount of both the tickets. As I talked with Indigo Customer care, they told me that they have already refunded the amount and its pending from via.com.

Please look into the matter and do the needful...
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P
Paarthibanthangavel@gmail.com
Jul 8, 2020
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My flight canceled one year back still no refund

I have booked flight ticket from Mumbai to chennai one and half year back on jet air ways using via.com
I have waited 1.5 year but there's no response...
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J
Jaclyn Ching WT
Jul 8, 2020
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No response for refund on cancelled flights

We are informed by finnair that our flight is canceled and advised to contact agent for refund. But there is no respond from the agent (Via.com) after multiple times of contacting via email, phone call and live chat....
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