Claimed

Yatra Online / YatraTrip.in Complaints & Reviews

www.yatra.com

4

Updated: Jan 17, 2025

Complaints 2578

Resolved

1924

Unresolved

654

Amazing! 🤩 It’s great to see how Yatra Online / YatraTrip.in is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Yatra Online / YatraTrip.in’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.

Complaints

Contacts

File a complaint to Yatra Online / YatraTrip.in

Having problems with Yatra Online / YatraTrip.in?

File a complaint and get it resolved by Yatra Online / YatraTrip.in customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Yatra Online / YatraTrip.in

Recently resolved complaints

View all complaints

Refund of Cancelled Flight tickets | PNR 5H2FXF

Payment deducted but no booking confirmation or refund

Refund for Failed Transaction.

Most useful reviews

Ticket not booked but amount got deducted

Unconfirmed booking

Cancellation Protection Policy not received

Featured stories

Money debited for flight booking without any confirmation or flight details

Money got debited but did not receive any confirmation of the payment or the ticket

Failed to provide service

Yatra Online / YatraTrip.in reviews & complaints page 10

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Website: yatra.com

I was trying to book a flight ticket for travel from Chandigarh to Patna (14th Oct, 7:45 -- flight timings) but after the payment confirmation from Mobikwik, Yatra didn't confirm the ticket.

Note that Mobikwik has confimed that the payment went through and money got deducted but Yatra has refused to book the ticket....

Helpful

Found this helpful?

Write a comment

Address: Begusarai

I booked hotel at Begusarai in hotel Prakash but when I reached at Hotel Prakash I came to know that that Hotel do not have any facility for online booking and i Paid more than 2000 rupees for 2 days from 29th September to 1 October and I am trying to reach Yatra but I am not getting any response as the number is saying invalid...

Helpful

Found this helpful?

Write a comment

Hi Team,

Subject: Package "Russian Holiday Delight (inclusive Airfare)", referenceId "[protected]"

I really don't know where to start! I write this email with a lot of grief and disappointment! I had booked a 'Russian Delight' package through Yatra last year! Please seek the attached mail. It was my first booking with Yatra and also my Honeymoon trip in November 2021! Due to COVID, I had rescheduled the Trip...

Helpful

Found this helpful?

Write a comment

Hi Yatra,

I am Kamran, a troubled customer who unfortunately chose to book my Flight ticket through Yatra. Please spend 5 to read below the details of my ordeal /complaint.

I booked 2 tickets with (4 passengers) in all for Hyderabad to Toronto flight (KLM Airlines) through Yatra on 3rd September 2022. I made a mistake by not entering my complete name (as Yatra website has a limit of 16 characters for First name...

Helpful

Found this helpful?

Write a comment

Was booking train ticket through Yatra. Com and paid via google pay (attached screenshots of the same ) money devoted successfully but Yatra website did not confirm the booking and kept Ina. Blind loop forever and app closed
Now no refund and transaction history not seen
I need my refund ASAP
Send couple of mails to Yatra but no response...

Helpful

Found this helpful?

Its been 15 days since i claimed my refund and i have not received any strong respond from Yatra. The company kept on delaying my refund with the statement that “ we shall process your refund in 24 hours “
Very poor customer service. You have been disappointing the customer.

I also got a refund receipt. But still never got the refund.

Receipt No. :REC2306/17658049

booking reference number:...

Helpful

Found this helpful?

Write a comment

Its been 15 days since i claimed my refund and i have not received any strong respond from Yatra. The company kept on delaying my refund with the statement that “ we shall process your refund in 24 hours “
Very poor customer service. You have been disappointing the customer....

Helpful

Found this helpful?

Write a comment

I had booked flights with PNR OR6BXD (Ref:[protected] and JLU7US (Ref:[protected] from Yatra using UPI. I cancelled those flights and had specifically requested yatra to refund the amount to my original payment method i.e UPI. Even after constant emails/complaints, they have refunded the PNR OR6BXD as ecash and the refund for JLU7US is still pending

Ref complaints YA: 33493810 and YA:33493925

I want...

Helpful

3 other people found this review helpful

3 found this helpful

Write a comment

Address: 1101, 11th floor, tower B, Unitech Cyber Park, Sector 39, Gurgaon

Website: www.yatra.com

Against the booking number[protected] and PNRD26152 we called immediately to Yatra on 13/06/2022 within 5 min to cancel our tickets and they asked us to call the airlines for free cancellation . we have paid the amount 16, 055/- by our Amex card. We called immediately and got the booking cancelled. We got the mail from Airasia Airline that full refund has been done to the travel agent and they will do within 7 days.

We...

Helpful

Found this helpful?

Write a comment

Address: P15, top floor, outer circle, Connaught Place, New Delhi

Against the booking number[protected] and PNRD26152 we called immediately to Yatra on 13/06/2022 within 5 minutes to cancel the ticket and initiate refund. They suggested to call Airasia and claim full refund and free cancellation. We have paid Rs 16, 055/- by our Amex card. We got the confirmation mail from Airasia that full refunds have been initiated. But we are sorry to inform that we have not got our refunds....

Helpful

Found this helpful?

Write a comment

I tried to book a flight ticket

2 adults from Ahmedabad to New Delhi
30 Sept Friday
7:20 am Go first flight

Via yatra.com and I did my payment through UPI and after the money got deducted no confirmation/ booking of my ticket is obtained

I have mailed them multiple times but not response
and have tried contacting customer support but they don't have
any individual...

Helpful

Found this helpful?

Write a comment

Website: www.Yatra.com

Respected sir/ma’am,
This is the second time I booked a ticket for a flight from Chennai to Bangalore on 6th October 2022 and both the times, the money has been debited but the ticket has not been booked. Even on payment, the ticket is not booked and the session times out. And therefore, I do not get any confirmation mail or message from Yatra’s end. It is very frustrating and I have attached the payment details of both the transactions...

Helpful

Found this helpful?

Website: www.yatra.com

This is my 2nd complaint I have been complaining again as if I have booked a hotel on 4 of August 2022. My money of amount 1412 have been deducted from my account but I don't got any confirmation regarding booking and my money not refunded in my account. I have mail in yatra.com regarding this they told me that they refund money on 18 August 2022 and if my refund don't credit in my account talk to my bank branch. And I contacted to bank no...

Helpful

Found this helpful?

Hello
This is regarding a domestic flight ticket that i booked on 19th september 2022 (chennai to kochi) .however the booking was unsuccessful but the money got debited from my account.Please do the needful
And update regarding the booking status of the ticket....

Helpful

Found this helpful?

Write a comment

I booked a SpiceJet flight from Goa to Pune for 19th September 2022 scheduled at 13:25 hrs and the is debited from my account for the same but I haven’t got any confirmation....

Helpful

Found this helpful?

Write a comment

I booked a SpliceJet flight from Goa to Pune on 19th September 2022 scheduled at 13:25hrs. The amount is successfully debited from my bank account but I haven’t received any flight confirmation....

Helpful

Found this helpful?

Write a comment

Website: Yatra.com

HI Team,
I have made booking of hotel "Estuary Sarovar Portico, Poovar Island, Kerala" on 08-September at 8.52am. I have made Payment from ICICI Bank Credit card of Amount Rs12, 826 at 8.52AM. The transaction successful message was shown on Yatra site and the amount is deducted from my Credit Card. However, the booking is not shown anywhere.
PLEASE NOTE THAT THIS IS MY THIRD BOOKING AT THIS HOTEL. Earlier booking were done...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

33377234 interaction id
I registered complaint via mail. I booked online flight ticket from kolkata to indore(and return) of charge ₹18559.
Though money deducted from my account but no confirmation mail received and no booking status is showing on the site.
I talked to paytm customer care and they said they have made the payment and the issue will be resolved from your side.
Kindly resolve this quickly because...

Helpful

Found this helpful?

Write a comment

Address: Gurugram, Haryana

Website: Yatra.com

I’m writing in regards to a flight booking that I made on Yatra.com on 16th September 2022, 9.55 PM(IST). My money got debited but the flight was not booked. I have already raised support ticket on your Yatra application but no one seems to revert back on it.

May you please resolve this issue at the earliest and process my refund. I would be forever grateful.

Please find the details below.

Flight...

Helpful

Found this helpful?

Write a comment

I have paid money using phonepe upi but booking confirmation or ticket not received yet.Money has been deducted from my account...

Helpful

Found this helpful?

Write a comment