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Zerodha Complaints & Reviews

zerodha.com
2.3
Updated: Jul 3, 2023
Complaints 535
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238
Unresolved
297
Good! Zerodha values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zerodha step up their efforts to fully resolve all complaints 👍
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46
Pan verification failed
10
i am not able to open my account with my number. your mobile numbers already registered. this error shows.
16
largest unauthorized trade/square-off

Zerodha reviews & complaints page 24

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S
Sursen Sorokhaibam
from Barpeta Road, Assam
Oct 4, 2017
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intraday chart .stop loss wrongly trigger.

Address: 795001

My stop loss is getting trigger wrongly according to my intraday chart and this has happen to me multiple times. I am lossing faith in your product and service. What can you do about this. For further action email me. My i d is zp6180. On 9/10/17 i sold some shares of federal bank at 112.45 and kept a stoploss of target 112.75 and trigger price also 112.75. According to the chart the price only rose upto 112.70 and my stop loss got trigger....
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S
suneelpydi
from Hyderabad, Telangana
Sep 29, 2017
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closing of account

Address: Bangalore, Karnataka, 560078
Website: zerodha.com

Account no: yw8273.

I have opened demat account with zerodha on 19th sep 2017. I have completed the kyc however due to difference of initials in pan card and aadhar, i was not able to complete.

They asked me to submit bank affidavit for which i was not comfortable with. So, i asked them to refund (Rs 600) my entire amount.

They replied back saying that the refund amount is not possible.
Kindly...
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ajay kudav
from Bengaluru, Karnataka
Sep 28, 2017
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chart accuracy

I had sold crude oil mini quantity 60 at 3421 (Time 12:06) and quantity 10 at 3426 (Time:13:37), i had kept a stop loss of 3480 using cover order.

And my stop loss of 3480 was hit (Time:14:50)

Crude oil mini charts on kite is showing a high of 3472

I have attached screen shots of my order book, position and chart

Please rectify this issue and do the need full

Name...
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S
Sadhana Shinde
from Pune, Maharashtra
Sep 28, 2017
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more than 7 days my account not credited with funds transferred

Address: Mumbai City, Maharashtra, 400101
Website: zerodha.com

My ticket id with zerodha 439106

"whats wrong with you guys, its worst than the babu sarkari government companies who doesnt know what they want and we are left with contacting 10 different people, for our own funds which has been transfered to get it reflected."

I request you to please kindly escalate the issue to some senior who knows what the processes are.

Each person letting us know she was...
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R
Ryan Almeida
from Delhi, Delhi
Sep 21, 2017
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non refund of money in spite of delay in account opening

Website: zerodha.com/policies-and-procedures

I paid for the account opening in the beginning of august 2017. The documents were not checked when i send it to them but were checked after completing the in person verification process online. After sending the required documents, there was no reply from zerodha's side even after mailing the person who had asked me to speed post the documents. Some additional documents needed to be sent as was informed to me pertaining to address change....
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S
sanjay soi
from Delhi, Delhi
Sep 19, 2017
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opening of account sanjay soni mob 8800133891

Address: 110010
Website: zerodha.com

Dear sir /madam,

I wanted to bring to your notice totally unprofessional approach by your company.

I opened demat account in the name of sanjay soi mob number [protected] on saturday. I gave time to pick up documents in an of monday ie 18 sep 17. I got a confirmatory call from relationship officer in the morning that someone will come. I immediately sent my location for ease of finding the place and land line...
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Ravi639
from Visakhapatnam, Andhra Pradesh
Sep 12, 2017
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my shares not showing

Dear sir/madam,, i'm s ravi kumar having my id is zj1166
My id& password are showing invalid and my mail id:saneravi. Kumar @gmail.com
Is also showing invalid
My share value not showing in kite app,
Portfolio of my shares also not given so i unable to trade through that i'm getting irritation with that
So i request you please rectify my problem

Thanx
Ravikumar
Id:zj1166...
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C
chshahalam
from Delhi, Delhi
Sep 8, 2017
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getting client id

Address: Bangalore, Karnataka
Website: www.zerodha.com

Customer service is very poor. I have opened my a/c one year ago but till now i haven't get my client id because they said your documents are not verified. And i have sent my documents to approximately 30 times through my email id but i haven't get my client id till now. Today i called to the connaught place branch office and the person who attends me said that you have to come to any branch office to submit your documents because our agent...
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P
padmanabhan
Sep 5, 2017
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they are trading without our knowledge

Address: 641021

I purchase eur/inr for around rs.15000, when it was around 76.3. The price of currency went down and it was 10200. There was still 20 more days of trading left for month end. And yet, suddenly zerodha started
Selling the shares. I mailed for explanation, no reply.
The currency price which was down 76.3 rised to 77 and above.
If they have not sold the shares. The profit i would earned would be enormous.
They are...
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M
mynameisraj
from Mumbai, Maharashtra
Sep 5, 2017
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no help line no. pickup for more than 10 minutes

My A/C no. is RP4372 (Pravin R Boricha)
myself is having a/c with you for more than a year.
but very sad to say that every time i call for help while trading in commodity on number [protected], I need to wait for more than ten minutes, as you know this much time can easily hit our stop loss and we loss the trade, you people earn your brokerage anyway but we loss our hard earned money.
see what you can do...??????????...
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P
prakash aanjana
from Bengaluru, Karnataka
Sep 4, 2017
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funds

Website: zerodha.com

Prakash choudhary
Zerodha id : zh8183
Mobile - [protected]
Email - [protected]@gmail.com

After opening account in zerodha i was told to deposit fund in company account as my bank had no option to deposit to zerodha which will be added to my kite funds account.
I deposited 5000 to zerodha account as per detail
Zerodha commodities pvt ltd
Date - 16/08/2017
Bank: hdfc
Amount...
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S
Subha Bhaduri
from Hyderabad, Telangana
Aug 31, 2017
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unable to redeem indiabulls liquid fund

Address: Hyderabad, Andhra Pradesh, 500049
Website: coin.zerodha.com

My zerodha id is zd1794.

I have a total of 61.332 units (Inr 100168.85) of indiabulls liquid fund direct (G) in my zerodha portfolio.
As per amc policy i should be able to redeem a minimum of 1 unit or inr 1000 anytime.
But zerodha says i have to redeem all of 61.332 units.
Upon requesting for the same it's being rejected multiple times with a rejection mailer stating that the units are not in the depository.br...
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T
tgs9415794157
from Lucknow, Uttar Pradesh
Aug 25, 2017
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refund of rs 12000 by the loss incurred by risk management team of zerodha securities pvt ltd by squaring off my 24300 bank nifty put option

Address: Bangalore, Karnataka, 226006

To,
The compliance officer
Zerodha securities pvt ltd
Subject : refund of rs 12000 by the unnecessary loss incurred by risk management team of zerodha securities pvt ltd by squaring off my 24300 bank nifty put option expiry 24/08/2017 without intimation without consent for ac no - zl4615
Sir/mam,
1- i am fully aware of clients that pay higher stt and accounts go into negative in bank nifty weekly...
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tgs9415794157
from Lucknow, Uttar Pradesh
Aug 24, 2017
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for zl4615 please refund of rs 11670 by zerodha securities system of automatic square off of 24300 put on 24-08-2017

Address: Lucknow, Uttar Pradesh, 226006

As i had placed an order of 24300 put of 24th august expiry of bank nifty at 20 but zerodha securities squared off at 0.55 paisa at 3.19 pm but the price went to more than 20 at 3.24 pm.
My question is why have you not squared off my call of 24400 which also i had placed order and why only put order of 24300 put was squared off.
So the loss incurred by your system of automatically square off has to be reverted back to me.br...
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A
Aashish k
from Mumbai, Maharashtra
Aug 23, 2017
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refund request - registration amount

Address: Mumbai City, Maharashtra, 400033
Website: Zerodha broking firm

Hi,

My account number is zr6066.

Thought i have mentioned above an account number it's not an active account number.

Neither kyc is complete nor i have used it's service. I had registered complaint for refund of rs. 300 which was my registration fees as i was unable to use the account due to less accessibility of internet.

After regular replies to complaints my refund request has...
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N
Nileshital
from Nashik, Maharashtra
Aug 18, 2017
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q

Address: Jalgaon, Maharashtra

नमसते सर मेरा नाम निलेश दांडवेकर i'd dd0556 दि. 3/8/17 मैने 5000 जमा किये दी 10/8/17 banknifty 25900 ka call 2:30 paisa चल रहाथा मैने 1920 unit order किया 1920 unit आये लेकिन average price 6:26pais आया मैने तरंत कॉल किया खूशबू मँम technical problem बताया...
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R
reach4Ravi17
from Chennai, Tamil Nadu
Aug 17, 2017
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worst customer support and no action on complaints on their system

Address: 600117
Website: zerodha.com

I have requested to change/replace my primary bank account from one bank to another bank.

Their mistakes are

1. They have not taken any action after they received my application till i called them.
2. They have added the bank account to the existing bank account, not replaced as per my request though i have clearly opted for replace in the form.
3. When i try to add funds the newly added bank...
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N
nifty t
from Nashik, Maharashtra
Aug 9, 2017
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zerodha partner program is totally fool i, lost 2 lak expenses

Website: www.zerodha.com

Zerodha partner i payed them 25000 rs zerodha brokership.. After paying thy teling office want, but i hav takn office for rent the office rent cost is 15000 rs but i tkn,, later thy told emplyee want to pkup form, only 100 rs thy give for pkup 1 form,, 1st thy told me all city demat form pkup thy give me,, but later there zerodha customer care telling to customer to send courier to zerodha direct,, thy not giving me leds all city only wekly...
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S
sudhee86
from Hubli, Karnataka
Aug 7, 2017
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wrong data

Address: Udupi, Karnataka

Hi

My id zi6821 & my compaint is

1) i have opened account on 7th july 2017 & i have invested total 1, 25, 000.

But in my holdings its showing 1, 11, 726.00 & in q back office its howing 1, 20, 724.

Its confusing.. Where my money has gone???

I would like to knw the detail report.

2) i have not purchased c & c construction price at 59.32..& its showing...
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Prathmesh Rahate
from Mumbai, Maharashtra
Jul 26, 2017
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account not credited.

Address: Bangalore, Karnataka

I have transferred to my zerodha account with 20k but zerodha account have not yet credited. My zerodha client id is zt3845. Please look into the issue, and sole dis asapm trying to call customer care but call is not getting connected. Wat shall a person do in dis case.? There should be a 24 hours customer care number. I need this issue to be solvd before trading hours. Thank you....
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