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Zivame Complaints & Reviews

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Updated: Sep 9, 2024
Complaints 383
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17
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Zivame reviews & complaints page 2

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V
Vaishnavi0705
Sep 23, 2023
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Refund amount not processed

Zivame has been sitting on the return refund for almost 8 months since December 22 for a 1000 bucks. Complaint lodged on 8th September 2023 saying refund will be done in 72 hours and after 2 weeks they still say they need 48 hours to escalate the issue ?? I’ve returned the product and need a complaint to be lodged to get my money ?
Great service Zivame ! It’s not as if people ordering from you have no other job to do than to follow...
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nitusuna
from Chennai, Tamil Nadu
Sep 1, 2023
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Refund not done

Address: Zivame

My refund of rs. 11k has been stuck with zivame for the order no[protected].. i got the refund as zcoins but they wanted to transfer it to ban account as per their policy instead of the source account ( which is my credit card) .. now they are sitting on it since more than a week .. to my utter shock they are now saying that i have to call from my registered phone number which they say is a random number( which is not mine).. i have already...
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Vyomi vador
from Mumbai, Maharashtra
Aug 31, 2023
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Refund not received and partial order received

Address: Bangalore

Items returned:
Order No :[protected]
Product : 2 Enamor single layered bras (Rs 1758)

Order No :[protected]
Product : 1 Enamor single layered bra (Rs 879)

Product has been picked up on 22nd August, but Zivame app is showing that return request has been put on August 31, 2023.
As per Delhivery app, Product has already been returned to Bangalore warehouse on August 26. I have not received...
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Vyomi vador
from Mumbai, Maharashtra
Aug 31, 2023
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Refund not received

Website: zivame

My products have been returned and have reached the warehouse a week back, yet the status isn't being updated on zivame app. And I haven't received any refund. Even after continuous follow up, no response from customer care side....
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K
Kiaraa
Aug 12, 2023
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Zcoin not convert to cash

Address: Bangalore
Website: Zivame

I placed a order from zivame on 28th July 2023 at 3119rs. and I received product on 1st August 2023 but I return both product on 3 August 2023 . They provide refund in zcoin. Now I called daily to convert zcoin to cash . They everyday told Mai wait 24-48 hours but nothing happened. I want my refund back to source. They harassing me mentally....
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SmNB
from Bengaluru, Karnataka
Aug 7, 2023
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Order No: 726300469:

Refund of Rs 3979 is pending and they are not even talking to me why they are not giving it back when all items have all been returned in May. It is August now and they are sitting on my money. What a shameless company. Pls help asap....
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SmNB
from Bengaluru, Karnataka
Aug 7, 2023
Aug 17, 2023
This thread was updated on Aug 17, 2023
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Order# 726300469

Zivame is hell bent on not refunding me. I had returned all but one item under this order and the website was showing as not collected returns. I had called them and informed and they said its a glitch dont worry, we will refund all amount. But they didnt. Thankfully i checked and realised they have my amount pending with them and on phone with a customer service rep I was told Rs 3979 was remaining with them. I have been pleading, emailing,...
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SmNB
from Bengaluru, Karnataka
Aug 3, 2023
Aug 4, 2023
This thread was updated on Aug 4, 2023
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Order #726262240.

Zivame has my money almost 7300 from months and are not refunding back. Pls do something asap. I have been following with them from days through email and calls but nothing has been done so far and they keep promising it will be resolved in 48 hrs, 24 hrs etc etc everytime. Pls help get my money back by today....
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Shivdeepkp
Jul 9, 2023
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Refund of balance money in the form of zcoins

Sir,
I have ordered some items and returned the same to the zivame. Subsequently they refunded my amount of Rs.1172 in the form of zcoins to my account.
My amount of Rs.1172 balance in the form of zcoins is lying at zivame account and suddenly I got a message that my amount in the form of zcoins is expired.
Now my balance in zivame account is zero. Zivame is earning money by making people fool by way of converting the...
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Gaur Gupt
from Delhi, Delhi
Jun 26, 2023
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Items not delivered nor money refunded

Address: Mumbai

I had placed an Order bearing no.[protected] for some products on 30 may and till date items have neither been delivered nor the money has been remitted. Over that the customer care has been giving the same excuse time and again that within 72 working hours ur products will b cancelled and money refunded. I feel zivame people are just another frauds and have looted hard earned money of ours. The day is not far off when we will hear that zivame...
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zulekha khatoon
Jun 7, 2023
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Not delivering the product and then not returning my money

Address: Ali miyan colony, raebraeli 229316

In early December Main ne Ek product order kiya aur poora December guzarne k baad bhi mere pass product nhi pahuncha fir inhon ne mere concern k be ghair hi mere amount ko apne Zivame coins me daal diya fir majbooran mujhe dusra product mangana pda wo ek month guzarne k baad nhi aa paya fir ne cancel kr diya again mera paisa Zivame coins me chla Gaya jb m ne customer care se baat ki tau inhon ne btaya k apna card detail input kr dijye app...
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Nhegde81
Jun 3, 2023
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Product not delivered

I feel compelled to share my incredibly frustrating experience with Zivame. I placed an order with them a month back and have yet to receive my product. The complete lack of product delivery and their poor communication throughout this ordeal have left me extremely disappointed and dissatisfied.
Despite several follow ups via mail and calls, there has been no progress on my products worth 2k. They are not even willing to refund my...
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Nhegde81
Jun 3, 2023
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Order No: 726197582

I feel compelled to share my incredibly frustrating experience with Zivame. I placed an order with them a month back and have yet to receive my product. The complete lack of product delivery and their poor communication throughout this ordeal have left me extremely disappointed and dissatisfied.
Despite several follow ups via mail and calls, there has been no progress on my products worth 2000. They are not even willing to refund...
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Sadbhawnaa
from Patna, Bihar
May 12, 2023
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Refund money instead of zcoins

I ordered product worth 5000 rs and when the products were delivered it's too small for me and I returned them and they refunded me zcoins but I want my money back in my account. Only problem is that there size chart is incorrect. That's why I don't wanna shop from zivame in future. I don't want zcoins I want my money. If there's no policy of refunding money then it means there no such policy like returning. Zcoins mean exchanging products...
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DJ_0510
from Coimbatore, Tamil Nadu
May 11, 2023
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Refund not issued for 6 months

Hi
I had ordered from zivame and returned the products in their exchange process. Due to their website gltich the returned request was raised for one quantity but I had returned both the quantities that I had bought. When I contacted their customer care, all they say is within 72hours they will let me know if they can refund the amount. Such a big organisation and trying to cheat their customers....
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Rosalin Bartia
May 9, 2023
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Refund issue

Its been a month now, I have not received my refund of one of my product.

No one from higher is taking action after raising Mutiple complaints. Cheap Company...
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Sonali Ghewande More
May 2, 2023
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Zcoin disappeared from my account

Address: Hyderabad

I have 405 z coin in my account ...but is invisible now so please co-operate m for my next shopping and solve the issue of my previous credit......
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Nikita Nathe
Apr 28, 2023
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Scion not refund in my bank account

Address: Indore

I order 5 items from Zivame worth Rs 3716 on 17 April and return 2 items for size issue worth Rs 1746. Zcoin Rs 1573 is received but not Rs 1746. I want my money Rs 1746 is back in my bank account. Worst return Zivame policy. I want my money back Rs 1746 otherwise I can complain....
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V
Va14
Apr 27, 2023
May 9, 2023
This thread was updated on May 9, 2023
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Return order and request refund

Website: Zivame.com

Returned product but refund still not received. Had send more than 10 emails and messages, sent feedback on Zivame site, called multiple times on Zivame customer care but still no solution. 3 products were returned and picked up by same courier agent. Refund received for 2 but still waiting for the 3rd. Its been more than 12 days now. Everytime they say they will call back with resolution but they don't. This is harassment and cheating....
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Shruti simran
Apr 5, 2023
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Refund

I have ordered 4 items from zivame (order I'd[protected] on 7th March but they didn't delivered my order and today they cancelled my order without informing me through mail or any source and not refunded my amount yet. I was calling them from last one month and they are just reviewing my request and not taking any action. Their app policy is so bad that the amount is not refunded to source. They refund as z coin in their app only but in my...
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