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Zivame Complaints & Reviews

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Updated: Sep 9, 2024
Complaints 383
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Zivame reviews & complaints page 8

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A
Aggie020202
from Mumbai, Maharashtra
Feb 24, 2022
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Refund related

I had ordered bra which i had to return because its cup was deformed. I paid 971 rs and 177 using jiocash,
They are giving me 971 refund in zivcoins but they are refusing to refund the jiocashback which i used. They say i have to read the terms and conditions but as per the terms and condition i should get the refund of jiocash in my jiomart cashback wallet. Nothing is mentioned on the zivame website and even in the terms and conditons...
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I procured the above mentioned product on 4th Feb'2022 at your Zivame Store, Aundh Pune. However due to personal reasons I would like to return the product and receive a credit note for the same as mentioned on the Invoice in Point (iv) of Terms and Conditions, which can be availed against return/exchange valid for 90days at all Zivame studios.
As per my discussion with the store incharge I was informed that no credit note shall be...
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M
Mahvish Fatma
Feb 1, 2022
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Return of refund

I want the refund of the returned product in my bank account. Return request order no. is[protected]. Kindly resolve the issue....
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B
Bharathi Pandit
Jan 31, 2022
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Item not delivered but we got message as item delivered

Sub: Material not deliver to us but showing as "Delivered"
Ref: Order No:[protected]

We are enclosing details of material we have ordered from Zivame & made payment also, but material not delivered to the address mentioned, but it is showing as delivered.

What is the next step we have to do? We need to raise a complaint regarding this and we need a complaint register number also for further communication.br...
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C
Cosmixs
Jan 22, 2022
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Didnt receive the order

Website: Zivame.com

Had ordered in the month of july 2021 and never received the order even after multiple calls to the customer care. Everytime they ask to give them 72hrs to resolve the issue and they never contact back. I asked for a refund and they gave the same answer- 72hrs. I have reached out multiple times and i got fed up really. This is too much. I am so mad at their sheer inability to resolve one small issue...
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Radhika Kochhar
Jan 20, 2022
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Refund

I had ordered 3 products on 31st Dec 2021, created a return the day io received them as fit issues. have been calling CC nos everyday, for them to be picked up. Agents have been disinterested in helping. Finally got picked up on 15th Jan 2022 and since then no news on refund. They haven't even got the items back at warehouse. From Rashmi, Ruhi, Reema, and today also another name, they all assure a call back from supervisor by EOD but no one...
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Ekta Jajodia
from Ahmedabad, Gujarat
Jan 7, 2022
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Multiple orders placed after changing consumer phone number from existing zivame account

I received sms on 6th January on multiple orders placed from my zivame account. I have not used the app for a week. I saw that my personal phone number was changed and replaced by a completely unknown number. Following this multiple orders were placed, with the OTP going to the new number, I had no control over my account. Some of the orders placed are non-cancellable. I doubt involvement of employee because it is not possible to change an...
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S
sanya2000
from Pune, Maharashtra
Dec 23, 2021
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Refund not reflected in the bank account due to closure.

Refund of 606 z coins was done, but wanted it transfered in bank account. Due to closure of account didn't receive money back. They say refund has been completed, which is not possible as account doesn't exist. I even submitted all the details -bank closure statement, declaration form from bank, still no solution. All they say is wait 72 working hours, no one responds to emails or calls back. Very poor customer service...
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S
syamala vemparala
Dec 17, 2021
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Half of what I ordered only delivered, but total money I paid

Address: Online shopping

I m syamala from hyderabad, I ordered 4 items worth 1000 they delivered only 2 items worth 500, but I paid total money of 1000. I need refund or other 2 items delivered immediately. They don't even have customer care or complaint or queries part on their website or app. Please resolve my problem soon....
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M
meghna37@gmail.com
from Pune, Maharashtra
Dec 14, 2021
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Charging extra for the discounted product

Address: Camp , pune

I bought a bra from the zivame store at camp, pune whose MRP was 799/-. The store manager asked to chose a pack of two panties saying that it was free with bra and charged me 839/- for both. On asking what the extra 39/- were for, they told its GST . when the MRP already included all the taxes why did she take 39/- more?...
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I
indira selvaraj
Dec 12, 2021
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Money gone but order cancelled

I ordered 2bras on 11.12.21 and paid using Paytm. My amount is sent but order is cancelled. Pls reach me as soon as possible......
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I
indira selvaraj
Dec 11, 2021
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Money gone but order cancelled

I ordered 2bras and made by payment using Paytm order got cancel but my money is gone. Pls check & reply......
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M
Motamarri Sravanthi
Dec 4, 2021
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Zivame online app

Zivame app is worst app i have ever used. It does not allow me to cancel my order and after return it doesnot refund money to my account instead we get money inform coins .It does not show the order delivery status correctly and no one responds in customer support. I trusted the brand and paid before otherwise I would have kept COD.
I am very upset with app and unhappy with service please respond back Asap....
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P
Prachiss
from Thane, Maharashtra
Nov 25, 2021
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Complaining about refund

Please transfer the Zcoins to my bank account. This is not acceptable. There was no prior information provided that if i return something i will not get the refund to my bank account. This is fraud....
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S
sherlin kiruba
Nov 20, 2021
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Zcoins to cash

Kindly provide Zcoins as cash to my bank account ...
Order no[protected]...
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N
NihaRamba
from Guwahati, Assam
Nov 20, 2021
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Refund not given

Address: Bengaluru
Website: Zivame.com

893 rupees is stuck with zivame they r not refunding back to bank account fraud zivame . Everyday I am calling but no solution, they move round in circles, they dnt want to give me the money . FRAUD ZIVAME...
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S
ShuchiP
from New Delhi, Delhi
Nov 13, 2021
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ZCoins

I had 853zcoins in my account and I was placing an order... I was just going to send the OTP but my phone stopped so clicked the back button and my payment was failed and now when I'm making my payment, my zcoin balance is showing 0 without even placing an order... Kindly check and let me know where my zcoins went because I want to use them!...
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B
bistirnaaa
Nov 8, 2021
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Refund

For an order of my friend on zivame, of price 935, I was paying in goggle pay twice that is I paid total 1870 rupees.But the order was not delivered.I don't know about the issues zivami face to deliver the order for which I paid twice.Later my friend got the order by paying with cash.So 1870 rupees which was paid via Gpay was for nothing .. by protocol it should have been refunded till now.But you are delaying.When my friend complains about...
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Order return request placed on 21st October with zivame and pickup was scheduled on 28th october. Since then there has been no pick up. Help center executives only keep on apologising but no help. They themselves add the wrong address for return pick up. Not even returning the money. Absolutely disgusting service....
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A
afeesa
Nov 6, 2021
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Order #715008338 refund not received

Hi
I had placed an order:[protected] with Zivame. I have not received one item from the order as it was not even shipped even after 1 week of placing the order. So I had requested for a cancellation and refund. It's been a week and still there is no update. Customer care support is pathetic. Please refund the amount....
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