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Zomato Complaints & Reviews

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Updated: Dec 12, 2024
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Zomato reviews & complaints page 219

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A
Aneesh Victor
from Chennai, Tamil Nadu
Sep 23, 2019
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upi payment failed_ no refund

Order was placed on 22/09/2019 with zhangs chinese restaurant payment was made through upi (Google pay) amount is debited from my bank account but the app is showing as payment failed status.
I have also logged an email on this reference id : 1538470
I am attaching a screen of my bank statement showing amount being deducted from my account for 713/.

I need to know by when i can get the refund amount....
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Binsha Sunny
from Delhi, Delhi
Sep 23, 2019
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inappropriate reply from customer care executive

Address: Bangalore, Karnataka
Website: www.zomato.com

There was a spider in an iced tea that i ordered and the fires that came with it was not even covered. The bottle used for iced tea was an old one too. After contacting customer support i claimed a refund as the food was not consumable but all i got was a zomato coupon with 30 days of validity. I wanted a refund as i do not trust zomato anymore. The customer care executive was really unprofessional and called me "sweety" and told its not...
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Binsha Sunny
from Delhi, Delhi
Sep 23, 2019
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spider in food

Address: Bangalore, Karnataka
Website: www.zomato.com

There was a spider in an iced tea that i ordered and the fires that came with it was not even covered. The bottle used for iced tea was an old one too. After contacting customer support i claimed a refund as the food was not consumable but all i got was a zomato coupon with 30 days of validity. I wanted a refund as i donot trust zomato anymore. The customer care executive was really unprofessional and called me "sweety" and insulted telling...
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A
arora.t
from Ahmedabad, Gujarat
Sep 23, 2019
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money debited but order was not processed and status payment incomplete

Ordered food on zomato on 22 september 2019 around 8 :19 in night and i selected patym upi for payment and money got deducted from bank and credited to [protected]@hdfcbank but in zomato app it showed payment could not be processed, how i am supposed to get the money bank. The upi refernce id[protected]. We called the restaurant for order status they said they haven't received any order from zomato with the used id....
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M
Manoraali
from Mumbai, Maharashtra
Sep 23, 2019
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order not delivered however payment taken

Address: 401107

Hi,

Order id - [protected]

I had placed an order on 10th sept from subway through zomato. Order was accepted and payment of rs - 516 was taken from my credit card.

Later zomato executive calls and says he cannot deliver the parcel as it is far. Then why was the order accepted???

I have the call recording of your executive where is refusing to the deliver the parcel.

How...
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M
Mayank Kumar Tyagi
from Delhi, Delhi
Sep 23, 2019
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non-refund of money against cancelled order from zomato side

Address: New Delhi, Delhi, 110059

For zomato team,

I would like to draw your attention towards non-delivery of my order placed on 18/08/2019 with order number [protected], which caused me a lot of grievance.

Also, no refund money was released to me against this prepaid order, which was cancelled at your end.

I raised my concern through your app as well as through emails at [protected]@zomato.com & [protected]@zomato.com with a number of reminders...
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S
siddharthmathur
from Delhi, Delhi
Sep 23, 2019
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highly disappointed from zomato service

Address: SS - 25,26,27 2nd floor , Aditya Mega Mall Plot No 9 D , CBD , Near Cross River Mall Karkardooma, New Delhi, Delhi, 110032

Hi,

I placed an order from zomato my order number is [protected] from the restaurant name satish dhaba and when i placed the order i called the restaurant and told him that if i will not get extra onions chutney and green chilli i will not pay for the order and same i told on the zomato chat as well... That i will not pay for the order i i will not receive extra onions chutney and green chilli... Now when the delivery guy came...
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P
Praveen.4u
from Mumbai, Maharashtra
Sep 23, 2019
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refund not given by zomato

Address: 41-20/5-58, Kalpana Prints Road, Krishna, Andhra Pradesh, 520013

I placed a order in zomato on 16th september 2019 and paid rs.71/- through my debit card also.
But i didn't get my order, and after more than 1hour long discussion they simply cancelled my order..
And they clearly said they will refund 71/- to my bank account and additionally 71 zomato credits to my zomato account..
They added 71 credits in zomato account
& they initiated refund of rs.35.50/- to my bank account.....
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R
rishabhdugar
from Delhi, Delhi
Sep 23, 2019
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account blocked for no reason. food delivery blocked.

Address: Kolkata, West Bengal, 711102

I am unable to order food online. I also have gold services. I dont know the reason for such block. They said that my account is blocked because of suspicious activites.
There is only 1 food order in total ever made on that account.
My email id is rishu. [protected]@gmail.com
I have already dropped many email and you can contact me there also.
I am unable to login with my email id and password to any other device other...
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N
Nani Hitesh
from Delhi, Delhi
Sep 23, 2019
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different food delivered

Address: 500047

I ordered food from one of the restaurants i ordered for one family pack chicken biryani. But they delivered me 2 mini biryanis. I seeked the support help and they said that they'll provide me credits. I asked them to take back the food. They refused to do so. I got totally different food and of less price. I asked for my extra money back. How do i pay more for an order....
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Hi,
I placed an order on sunday night (22/9/19) around 9:45pm online to mahfil hotel. Kochi. After applying promo code a total sum of rs. 93 was deducted from my card but i received no conformation about my order. I called mahfil thrice and every time they told me that they didn't receive my order. On zomato portal it was showing that order was not through because of payment problem though the amount was dedudcted. My details are...
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V
Vigneshwar C A
from Kottayam, Kerala
Sep 22, 2019
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cancellation charge equals to order value

Address: Chennai, Tamil Nadu, 600040

I have order some food items in pulusu restaurant through zomato which worth ₹272. Since, i didn't pick up the call when delivery boy rings they canceled my order. I am sorry a bit of 5mins late as i have engaged with other work. But, they have charged the whole order value as their cancellation charge. This is worst. There must be a maximum ceiling on cancelation charge or it should be equal to the deleivery charges....
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S
Subhro Kamal Mandal
from Bengaluru, Karnataka
Sep 22, 2019
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refund of inr 55 + inr 515.60 not received

Address: Neev Le grande, Shubh enclave, Bangalore, India, 560102
Website: Zomato

I have ordered mutton briyani worth inr 345 from zomato on 18th september 2019 from shanmukha, hsr bengaluru. The restaurant called me and ask to order chicken briyani worth inr 290. I haven't received the refund yet (Paid by zeta meal card).

I have ordered pizza on 21st august 2019 at stoner ice-creams - burgers - best pizza in koramangala, bangalore. My order was successfully placed but i didn't get the order. So, zomato...
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N
Neha Kolambe
from Mumbai, Maharashtra
Sep 24, 2019
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twice times money deducted from my account

Address: 400708

I have ordered nonveg chicken Kolhapuri from Sai Nidhi and I have made payment through my SBI bank account online from net banking and total cost was 212 rupees and when I checked my bank account status twice times my money is deducted from my account. Firstly the payment was unsuccessful so then I had done twice but then too my money is gone twice. So kindly check and refund my money as soon as possible....
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J
Jeril Jerry
from Bengaluru, Karnataka
Sep 22, 2019
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amount debited without order

Address: 683111

I have ordered food from zomato and paid amount rs. 131 by using google pay but zomato was showing it as a failed transaction. Again i tried the same and it was showing failed and amount debited again. I lost 262 total without any benifit, zomato people have to answer for this. Iam a regular customer of you so please get me solved it as soon as possible....
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H
Harshil Raval
from Mumbai, Maharashtra
Sep 22, 2019
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refund not received via zomato

Address: 400080

I have ordered blueberry cheesecake from love n cheesecake via zomato and it was delivered on time the food was not a good quality so i asked for refund. I received a email that the refund has been initiated but it's been 10 days the order was placed on 12 september n today is 22 sep. Please help me. Order no is [protected]. It is so difficult to reach zomato via there chat support. J dj t believe that it is so hard for me to pay for something...
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S
suman.ray
from Ahmedabad, Gujarat
Sep 22, 2019
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food/incomplete order

Address: Flat 14/7/C, Deeshari Megacity, Dwarir Rd Rajpur, Kolkata, West Bengal, 700151

Order id: [protected]
Missing items as per following:
1. Alu bhaji
2 chutney

Wrong item: plain rice instead of basanti rice

Contacted zomato on chat. Asked for either a refund or to get the missing and/or wrong items to be delivered.

Zomato refused to help me. They said it is not their problem. They closed the conversation without any resolution. This is simply a frau. br...
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S
Srinivasa Rao Uggini
from Kakinada, Andhra Pradesh
Sep 22, 2019
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technical glitch in app

Address: 530007

I ordered food on 22.09.19 (Rs 717).
When payment made in app it showed payment failed try again.
Again made payment (Rs 717).
Delivery boy called me and said order placed twice, and to my surprise payment also done twice.
Customer care guy called me from and said amount can't be refunded. Zomato is not ready to accept that it's their app failure....
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Srikaran Baradhwaj
from Mumbai, Maharashtra
Sep 22, 2019
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money debited but payment incomplete

I ordered food from a restaurant in zomato at around 1:05 pm on 22nd september, 2019. Order no : [protected]. I tried to pay through gpay. The payment was done. The money was debited but there are no signs of message about the process being incomplete and the money being refunded. Same issue happened with swiggy last week but there was an immediate message regarding refund. Kindly look into this issue please....
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Preet Katariya
from Mumbai, Maharashtra
Sep 22, 2019
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online payment refund via paytm upi

I selected patym upi for payment and money got deducted from bank and credited to zomato but in zomato app it showed payment failed, how i am supposed to get the money bank.
I placed an order at 1:21 pm and zomato showed payment failed but money was creditted to zomato from my bank account, no one is picking up at zomato chat and the western region customer care is temperarily out of service....
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