Zoomcar Complaints & Reviews

Hi zoomcar,
My name is vaishnav and my email id is vaishnav.sable.[protected]@gmail.com earlier i was using this email id with my brothers driving liscense
But now I uploaded my driving liscence and all documents. And that got verified also
Then what is the reason for showing my account is blocklisted ?? Please let me know and resolve my problem
Thanks,
Vaishnav...

I had made a booking on 8th December 2022 (Tata Nexon 2018 - Booking ID: JPS69PVZN | KA03AG1565). The app shows "Bill Cleared" for the booking (as seen in attached image).

But, the app is also asking to "Clear outstanding of ₹558" for the same booking (as seen in attached image).

When I go to pay the amount, the app shows a "Cannot find booking_id" error message (as seen in attached image).

Due...

My booking was starting from 8 pm on 23.04.23, but when I picked up my car, there was a drop off another booking, so the condition of car is not good, but I started my journey . On 24.04.23, during the journey, there was a breakdown in the car, and the cost ofaround 9175 was paid by me.So kindly pay my amount that is used in repairing. I attached the bill. I complained lots of times my booking was completed on 26.04.23, but more than 30 days...

I had booked a car on Zoom car by making a payment of 27, 748/- on 17th of May 2023, I had to pick the car up on 21st of May, On 20th may i got to know that my booking was cancelled, and i got the message that the amount will be refunded. But till date i have beening trying to contact the customer care to resolve the issue but i am unable to contact as there is no other way except through chat bot. The chat bot is just raising a ticket but...

From 28th march vehicle no. MH48S2146 has not return to me till now.. and dont know the status of vehicle just 5 days ago came to know its in kandivali garrage.. but garrage guy is denying to return vehicle ... he is saying there is outsatanding amount from zoomcar so he wont return the vehicle... i dont know anything i want my car back with 2 months whole downtime refund...

I booked a car from Zoomcar on last Saturday I.e. 20th March 2023, my car an third party owner car get touched and we both got a dent on the car with few cracks. I had an insurance from Zoomcar and the host car damage covered in it. But the third party is also asking for damage reimbursement and I wanted to claim third party insurance claim via car insurance that I was driving. I reported the issue to Zoomcar portal but it’s been two days...

I booked a Zoomcare for 25th March 2023 at 9:30 am and the drop-off was supposed to be on the 26th of March, 2023 at 6:00 pm from Guwahati, India.

The attached file shows the booking details clearly.

When we reach the pick-up spot, I open my Zoomcar mobile application to start the trip, the booking details show up as

Pick up - 25th March 2023 - 10:30 pm
Drop-off - 27th March 2023 - 6:00...

I booked the zoomcar for my trip on 15th may to 20th may. But when I reached at the location to get the car, i found that the car was severely damaged, the car had it headlight broken severe scratches and dents on all side of the car.I tried reaching out the zoomcar but nobody responded, i also requested the host to cancel the car for which i was denied also.
Later i had to cancel my booking of the car because i had booked it for a...

My car was rented on 17th Dec, & met with accident on the same day & there was complaint registered in uttungarai against the renter & I didn't get any help from zoom car, got call from police station that my car got accident, I had called n number of time to zoom car there was no response they kept on telling me that legal team is working on that, after waiting 9- 10 days, i released my car with my own money, filed petition against zoom...

I cancelled the booking more than 24 hours before start time but cancellation charges were still levied. According to the policy, I should get 100% refund but I received only 50% refund. I should get ₹15403 refund amount instead of just ₹7088. I've been waiting for over a month now and still haven't seen any progress in the refund process....

I booked a car when i reached at the host location he told me car is not available as it is on ongoing trip so I contacted zoomcar customer care number they told me to do cancelled the booking and i will be getting refund within 6 hour now its almost 48 hour done I haven’t received the refund and when i am calling customer care and sending mail. No one is answering and giving revert....

I booked a car but I couldn’t very my credentials. I paid full among so wanted to get refund. I tried but error mess Popped up to try again later. I tried several time but wasn’t able to proceed further. Later when i tried to cancel the booking full amount was deducted! I need some answers but couldn’t find any....

Really it’s very bad experience from Zoomcar team and from host, I went to car location on 10/05/2023 and unlocked and not finding keys and also called host and he saying car key kept inside the house and nobody in house and also he told car condition not good car left driver side window not closing.I tried calling Zoomcar car customer care but no one is picking and refund status also not forwarded and not finding other cars.coz o[censored] people...

I've booked a car from zoomcar booking id - JPSNC0AYH (CH01CB4781) . the app has been charging me rs 2000 extra for extending my trip .
I would like to inform you that I haven't done any extension from my end.
Also, you can check the trip end time.
It is a matter of common sense that why would I extend my trip just a few minutes before ending my trip.
Moreover, when I was at the drop location, the host arrived...

I booked a Baleno through Zoomcar (Booking id: JPSNC0217).
I forgot my JBL Clip 4 Bluetooth speaker in the car. After around 1 hour i realised that i left my speaker in the car. I immediately called host but after listening to my query he disconnected the call. And he is not receiving the call back ever since. Request you to please help me get my speaker back....

It has been over a week since I submitted my documents and I was told verification takes just around 2-3 days. Even now, I'm unable to use the app because my documents are not being approved....

I am highly dissatisfied with the quality of the vehicle I acquired, as it failed to meet my expectations on multiple fronts. Firstly, the air conditioning system in the car proved to be highly inadequate, providing minimal cooling during the scorching summer heat. Furthermore, the passengers in the back seat were deprived of any cooling whatsoever, making their experience highly uncomfortable.

In addition to the AC issue,...

Hello,
My car HR 06 AV 9711 got a breakdown in the live booking (Booking ID-JPSNC151Y) dated 14 April 2023. After that I got only one mail from the Zoom side on 18th April that the car got breakdown it is in so and so garage for further updates directly contact to garage (Gaadifix).
I am in contact with gadifix person also but for the past 30 days, I am just getting one reply that we are in contact with Zoom and the garage...

I have submitted for verification for over days now and still no response from zoomcar team...

Hello,
I have enrolled as Zoomcar Host and have given my car with trust to zoomcar considering the brand name.

Pathetic CUSTOMER SUPPORT. I have never seen such irresponsible behaviour and pathetic SUPPORT from anyone till date. They operate via app only and their app is another level ###. Most of the time the app is not functional to fill the check list. If you are not filling the checklist then they have a policy that...