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Air Asia Complaints & Reviews

www.airasia.com
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Updated: Oct 16, 2024
Complaints 690
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Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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46
fraud job call letter and money fraud
21
Fake Call Letter
18
Recruitment for interview and asking refundable security fee

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Cancellation of my bookings for HYD to Kolkata and return PNR H6952A not processed
Discourteous behaviour invading privacy
"Refund" was denied, only "Credit account" was allowed. Request for money refund.

Air Asia reviews & complaints page 13

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S
Shreyasi Bhattacharya
Jul 17, 2020
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Flight ticket

My booking for Flight Number I5-820 dated 08 july 2020 was cancelled by airlines itself on 11 th July 2020 due to regulatory reasons. As per your instructions i applied for refund request through my travel agent on 11th july itself.
My travel agent was goibibo.
Today i received the refund of only Rs 43 against actual booking amount which is INR 2628.
My journey route was from DELHI TO JAIPUR.
I am supposed to...
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A
Amaresh Brahma
Jul 16, 2020
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Non refund of money

Address: Flat No-1C6, Regent Sonarpur, Sonarpur Station Road, Simultala, PO-Narendrapur, Dist-South 24 Parganas, Kolkata, West Bengal-700103

I had booked three tickets for my journey to kolkata. The date of my journey was on 01 june 2020 and my pnr was u8bkvk. My flight was from bhubaneswar to kolkata. The scheduled flight on that date was cancelled by the airline itself. Hence, i want my money to be refunded to me. However, the airline insisted me to get a credit account which is valid for 730 days instead of refunding my money. I have repeatedly tried to contact the airline...
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saumyabhtngr1
Jul 15, 2020
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refund not processed

Hi,

This is regarding my air asia booking pnr# j38vyg. The flight had been cancelled by airasia due to the ongoing covid-19 situation. I had requested a refund amount to be credited directly into my bank account through the airasia website. I made the refund request on feb 28, 2020 but the request has not been processed yet.

I have sent them multiple emails regarding this but have not received any response from...
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S
Shiva Teja Ankam
Jul 14, 2020
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Recruitment for interview and asking refundable security fee

[protected] in the morning i had received a text message
Dear candidate, your resume is shortlisted for an interview, check your email or download your interview letter by clicking on given link - https://bit.ly/2ZnvAxE
So i clicked the link and downloaded a interview letter a read all the matter in the letter then it stated that 9800 amount of fee which is security refundable fee should pay before[protected]pm then i got...
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S
sg13
Jul 10, 2020
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payment not received : money deducted from paytm

Address: Bangalore

Hi,
I have raised several cases with airasia regarding wrongful deduction of money from my paytm wallet for which their was no booking made on the site. I had raised a case immediately on that failed day of booking which was 4 months ago. Today as i had called their customer care number for the 10th time, they mentioned they have already credited my money in my "bank account". I have no idea how they did that since i had done the...
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S
Sherina
Jul 4, 2020
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not refunding of flight cancelled amount which is cancelled by air asia

Had booked a ticket in air asia by a travel agent ease my trip.com of july they cancelled the flight when asked for refund amount they sd will pay to emt when asked emt they say air asia hasn't given them any refund. Now govt has to see into this matter wherein many passengers are logging consumer complaints...
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Pushprajsinh2007
from BHAVNAGAR, Gujarat
Jul 2, 2020
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Fake job offer "Your Resume is Shortlisted" SMS

Address: Alpha 3 Building, Bangalore International Airport Devanahalli, Bangalore Karnataka, 560300

Today, (02.07.2020) i got a sms that my Resume has been shortlisted in airasia airlines Interview. After downloading the letter, It was mentioned to Rs 9, 800/- with GST as refundable security deposit.
The Sr.manager HR's name was written as Mr. Vinay Dhir Mo.+[protected]. They wrote flight ticket and other things will be sent to me after payment.
After Reading full letter i search that person on google and Linkdn but i...
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A
Anjanbasanta
Jul 2, 2020
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air asia airline has cancelled flight. due to operational issue. but didn't pay the refund after 30 days

I have booked a flight from bengaluru to kolkata for 10th june, 2020.
Air asia send me a notice that, the flight has been cancelled due to operational issue. Still the airline did not pay any refund to me. Also the call center of the concerned airline did not responding. They received my call and the put my call into hold. Then disconnect the call. The details of the flight is given below.

Flight no:- i52990 bengaluru...
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T
trish691
Jun 30, 2020
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fake job offer "your application has been shortlisted"

Today, (30.06.2020) i got a sms that my application has been shortlisted in airasia airlines. After downloading the letter, one could clearly unstand that it is fraudulent. It was mentioned to rs 9800 as refundable security deposit. The hr manager's name was written as mr vinay dhir (+[protected]. The flight ticket and other things will be sent to me after payment.
This is totally a fraud thing. Airasia should look into the matter...
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R
rampilla madhuri
Jun 28, 2020
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Wrong refund

Address: 27-54(77),UPPARA BAVI STREET,R R NAGAR

I have booked flight from ahmedabad to bangalore to fly on 27th june 2020 airasia. Flight no. I5-361. My pnr no. I43h8d.
The airlines have called and announced that their flight was cancelled. So i added refund request of 4000rs. But the refund amount i got is 50rs. I tried calling airlines but they didnt respond. So i want to file a legal compliant....
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D
dino9884
Jun 27, 2020
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flight cancelled by airasia but refund not provided even after 25 days

My pnr p8hjvx flight from mumbai to delhi on 30.05.2020 was cancelled by airasia and it's been over 25 days i have not got any refund nor i am getting any credit amount. I have paid the money for tickets through the make my trip app.. Nor the make my trip is helping me out neither airasia..

Email dt 27.06.2020 from make my trip
Hi dinesh,

Greetings from makemytrip,

This is regarding your...
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A
Amit Ahlawat03
from Mumbai, Maharashtra
Jun 27, 2020
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Refund against flight tickets

I am being chasing airlines n customer service team from past 3 months.
Nobody is answering calls over customer care number for more than 50 minutes.
If luckily your call get connected then the customer service representative will again hangup your call.

If i am raising tickets through email then getting copy paste response and ticket got resolved.
Again i have to raise a new ticket.

I am...
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A
Anjanbasanta
Jun 25, 2020
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Airline has cancelled flight. due to operational issue. but didn't pay the refund

I have booked a flight from Bengaluru to Kolkata for 10th June, 2020.
Air Asia send me a notice that the flight has been cancelled due to operational issue. still the airline did not pay any refund to me. also the call center of the concerned airline did not responding. They received my call and the put my call into hold. then disconnect the call. The details of the flight is given below.

Flight No:- I52990 Bengaluru...
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I
ivanmaben
from Powai, Maharashtra
Jun 23, 2020
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flight cancelled and then rescheduled without notice - need credit shell or refund immediately

Address: Mumbai

The airlines cancelled my families flight for 22nd june 2020 on friday the 19th june 2020 and said to apply for a refund or credit shell, then suddenly in the night of 20th june 2020 they said please ignore previous message your flight is reinstated. By then i had already booked another flight from indigo. Calling the airline multiple time but no response from their customer care and no response from the chat bot ava. I either need a refund...
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V
Venkata Ramanan Muralidharan
Jun 19, 2020
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no credit account no refund and no customer support

I had booked a flight on june 8th. And they had cancelled the flight saying some reason and that to open a air asia credit account and submit a form both of which i did and nothing came. When i contacted to open a ticket i couldn't reach them but they sent mail saying no account under my name while i have all the proofs for the same.
I tried to reach them through call chat and nothing.. And no refund nor credit still got credited.br...
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A
anandtiwari777
from Hāora, West Bengal
Jun 18, 2020
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Passenger Safety & Support to Gaurav Taneja

Hi Air Asia,
You need to look at passengers 1st, We Stand with gaurav taneja (Captain).
Please change your Safety policies.

#istandwithgauravtaneja #sabkliye #flyingbeast...
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sheoran.neelam1@gmail.com
Jun 18, 2020
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Payment is successful but ticket is not booked

Address: Sarjapur Bangalore

I tried booking my flight on AirAsia website but the ticket is not booked but my money got deducted from paytm wallet.

The incident happened on 5/06/2020.
And it's been more than 10 days I have not received any refund....
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Priyamvada030
from Pune, Maharashtra
Jun 16, 2020
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Refund request not fulfilled

I booked flight ticket on 15th june 2020 for travelling on 16th june 2020 the very next day. But I was feeling feverish on 15th so I cancelled the ticket. But they are not providing refund to me after constantly requesting. My case number for request is 63404230...
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H
hs1993
from Vadodara, Gujarat
Jun 11, 2020
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Inability to cancel/reschedule ticket; neither able to contact customer care

Couldn't travel from Hyderabad, India to Chennai, India on 11 June 2020 due to sudden pregnancy complications and doctor's advise due to COVID19 prevalence in Chennai.

I have been trying to contact through the Air Asia support via their customer care number and via twitter since morning of 10th June 2020 and later during the evening; but there is no response.

Air Asia support directs me to their "digital assistant"...
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C
Chitshah
Jun 11, 2020
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Refund for my cancelled flight

My flight from singapore to bali was cancelled by airlines. Under their policy i was eligible for full refund and applied for the same. The request was raised by me on 16 march, 2020. Till date i am waiting for the same. Also, there was no lockdown in place or government interference due to covid-19 at that time. I have been waiting since 3 months to get a reply from their side. Airasia kindly process my refund immediately.

Chitrang...
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