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Air Asia Complaints & Reviews

www.airasia.com

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Updated: Oct 16, 2024

Complaints 690

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48

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642

Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Air Asia reviews & complaints page 16

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Address: Potturi vari thota 6th line guntur

Hi
Please find the screen shot I shared my ticket hyd to kochi details.
I was canceled tickets last month but still showing refund request in process. that time covid 19 across the india.flights also canceld your not given to any information . thats why i canceld my tickets .

Please send amount my acount.
kindly resolve the issue as soon as possible.....

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Address: Muhaisna 2

Website: AirAsia

Regarding my refund ticket they said 30 days my money will comeback to my account but untill now I didn't receive my money more than 1 month already Even telephone no. They don't have only email but the problem even proper rfly nothing! What kind of company is this! I will never ever buy ticket of this airasia.....

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My flights to bangkok from chennai to and fro has been cancelled by the airlines on 13th of march 2020 till now i have not received the refund for the cancellation.
I wrote mail to the booking agent as well as to the airlines but i did not receive any satisfactory reply from them.
It's been almost a month now kindly do me the needful.
I have attached the screenshot of the mail received from the airlines nodal officer...

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Ref : booking number yulu2m

I had cancelled my return ticket for kolkata-pune departure 11th feb well in advance, i was told refund of rs 1800/- would be made to my card, on 21st feb i called and talked to mr. Syed hussain - ref id 33939999 and was told that by 25th feb amount would be credited but till date i have not received.
It is very difficult to connect your customer care and chat with ava is of no use.
Please...

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Air asia cancelled aug 2020 bookings and saying that it is because of advisory, i want to know which advisory has been issued for august 2020 travel. First of all - air asia announce sale then they collected funds for running the airlines and then cancelled the tickets and moreover they are not giving refund despite offering 1 change without change fees (We have to bear the fare difference) and second option is credit amount. I seriously...

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Address: Chandigarh, Punjab, 160047

I had booked tickets with air asia but changed my travel plan rather said flights has also been cancelled by air asia due to covid 19 issue. Now i have been struggling fro my refund despite regulatory authority orders to airlines.

Support system and customer care approach is very poor and pathetic, not able to connect on given number despite nobody is responding. Chatbot system is completely waste exercise....

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Address: No. 55, 1st Floor, 21st A Main, Marenahalli, J.P.Nagar 2nd phase J.P. Nagar, Near Renuka Prasanna theatre, Bangalore, Karnataka, 560078

I booked a flght PNR: RV1QRV through ease my trip and there is no proper response from any of these two company. Air Asia asked us to contact Ease my trip for any cancellation/rescheduling issue and the same thing is informed by Ease My trip that to asked these things to Air Asia.

Is they are making the money?

I am trying to contact the team but unable to contact.. they are not asuring that where they refund...

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Address: Bangalore, Karnataka, 562110

Please see below the sms i recd from air asia about my booking for 22nd march ref my pnr jtdzji
Dear guest, we sincerely regret to inform that your flight i5-1453 (Vtz-blr) on 22-mar-20 is cancelled due to operational reason. You may choose to fly on an alternative date or avail a full refund. For assistance, please contact our customer support team via https://goo.gl/E5dVTn for further assistance. We deeply regret the inconvenience...

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I have booked airasia flight no. I5769 from ahmedabad to kolkata for 11.35pm on 20th march, 2020.
Please find the attached ticket for your reference.

But the police at ahmedabad didn't let me go to airport as all routes are closed towards the airport because of lock down.

I am unable to cancel the tickets also since it says non refundable.

But it is not my fault. I will like to have full...

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Address: SE C4 SCHÄME 78 VIJAY NAGAR, Indore, Madhya Pradesh, 452007

On 21 march 2020, i took flight 152467with my mother to bang lore to indore. Our flight landed ati indore airport app17.15. Sadly, could not find my luggage on the conveyor hence, made a lost luggage report to airasia vide the indore airport authorities. Meanwhile, my husband tried calling the airasia customer service hotline but no answer for the next few hours & when he did finally get someone on the line, airasia advised my husband to...

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Address: Mumbai City, Maharashtra, 400099

To whoever is reading this give your full attention please try and understand on how i feel i have been robbed by air asia.
What was suppose to be my first flight ever and my friends first air asia flight became a terrible exp.

I booked my tickets pnr - iudrgf on 25th feb 2020 on a round trip mumbai to bangalore

19th march 8.10 am mumbai to bangalore
22 nd march return journey in the evening.br...

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My flight with pnr no. Z9rn6e was cancelled and now airasia is not refunding the full amount. It's their responsibility to refund the full amount as they cancelled the flight.
But they are charging me cancellation fee of 3500 rupees.
Poor customer service and they are making the customer go through this injustice.
Refund the full amount asap....

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Address: 560076

During this situation in india and also globally when people are affected or asked to be safe for corona virus. They are bound to cancel the tickets seeing the situations everywhere. Being a regular customer of air asia how can you do this deduction of full ticket cost in cancelation. You should see the situation globally and give your customers at least 50% refund. Very upset to the service of air asia. No humanity nothing in this situation...

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I have an upcoming travel from delhi to chennai on[protected]. We have booked tickets for 9 people.

With corona virus becoming a serious pandemic threat, i would like to cancel my reservation.

I tried to contact air asia customer support center for past 3 days, it's always busy and not reachable. I tried to contact them through twitter, no response from there too.

The travel is on 21st march,...

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Address: D284-C Green Heights A2Z Colony Opp. SVBP UNIVERSITY, Meerut, Uttar Pradesh, 250110

This is regarding my booking in air-asia from kochi to delhi for date 18-03-20, the booking reference no. Is v4zfnw.

The details of passenger is as follows:

Divyendu kumar m-40
Niharika panwar infant f-1.6 yrs (D. O. B.[protected]
Pammy panwar f-34
Ashok panwar m-66
Sudha panwar f-66

The costumer care told me to contact after 18 august, but my concern is whats...

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Address: Ernakulam, Kerala, 686664

Website: www.airasia.com

I have booked a ticket from melbourne to kochi and would like to reschedule it. I am unable to modify the ticket from website due to their website's technical glitch as the infant [elaina] added is turning 2 years old for new date. Airasia should remove infant elaina immediately from the booking so that i can reschedule ticket for the adult. I can also book a full adult fare ticket for elaina as well. I have told them that i am ready to forfeit...

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My baggage was two days delayed. I did all the procedures for claim the compensation that the company told me, i did the chat with ava, then i contacted the insurance company. I had a big patience chatting with them, sending thousands of times the same information they required again and again, and finally they told me that i have to email air asia. So i did. And then the company replied i have to chat with ava... Again.
I'm going...

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Address: Pune, Maharashtra, 411045

I have an upcoming travel to jaipur later this month (March 2020). With corona virus (Covid-19) becoming a serious health threat and since i will be traveling with my 1 year old kid, i would like to cancel my reservation.

Despite multiple efforts trying to explain my situation to customer support on the phone, email and through the automated system ava i have been asked to pay a hefty cancellation fee (Approx. ₹3000 per person...

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Worst airline ever!
First we had to pay extra for cabin bag, which no other airline made us do. We took indigo, vietnam airlines, vietjet and everywhere we could take our bags without any hesitation.
On top of that, me and my husband had to sit separately because they couldn’t give us seats together. Who does that? That’s so cheap!
The airline was going empty due to corona virus hit, they could have easily given us...

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Airasia x cancelled my flight without any prior information 20 days before the time of flight (From jaipur to kuala lumpur) and my return flight too (From kl to jaipur)
Which i have booked 5 months before the time of flight and now all my hotel bookings and other reservations have been done and most of them are non refundable.
So i can't cancel my trip and i am trying to contact to airasia so i can move my flight and there is...

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