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Air Asia Complaints & Reviews

www.airasia.com

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Updated: Oct 16, 2024

Complaints 690

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48

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642

Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Bangalore India

Hi,

I had a flight booking for my family (Wife and Son) in AirAsia flight "I5 2878" from Bangalore to Delhi.
Departure Date: 21/06/2018
Departure Time: 4:55am from Bangalore.

My family reported to AirAsia baggage drop counter at 4:22am. They were told that check-in baggage is closed.
But they can travel just with cabin baggage. They were provided with boarding passes and an AirAsia staff...

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Hello ma'am/sir,

I received a message from AirAsia on 28 Jan 2021, refund of Ticket amount for PNR I3Q4YG, which the flight got cancelled due to Covid-19 travel restrictions. But the amount has not been refunded till now.

I have raised multiple complaints with AirAsia, shared all the required details several times but no resolution. They are just closing the complaint without any resolution and starting everything...

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Address: mk.rajput32@gmail.com

I took air asia fligh Ranchi on 5 March 2021 (PNR:VYKSPE). I have not received my airline tax invoices yet. Since the tax invoices are mandatory for the company to reimburse the gst amount please arrange to provide them at the earliest. I had already raised a request to air asia but dod not get proper response. Kindly consider this as important and urgent.

Regards
Manoj Rajput
mk.[protected]@gmail.com
Mobile:[protected]...

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Address: 10401, Bhuvana Greens, Kasavanahalli Main Road, Carmelaram Post, Bangalore - 560035

Dear Sir/Madam,

I received a message from AirAsia on 28 Jan 2021, refund of Ticket amount for PNR N5UK6K, which the flight got cancelled due to Covid-19 travel restrictions. But the amount has not been refunded till now.

I have raised multiple complaints with AirAsia, but no resolution. They are just closing the complaint without any resolution.
11 Feb - Case No. 00088685
20 Feb - Case No. 00152958br...

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Address: 22 Thiru Vi Ka Street, Santhi Nagar, Lawspet, Puducherry 605008. Mobile: 7358700169

I booked flight tickets online through airasia website, for myself, 1 brother and 2 sisters from chennai to kuala lumpur (Booking no. Kt6imy) and return from penang to chennai (Booking no. Gvcikc) to travel on april 30 and may 10, 2020 respectively. But, our flights got cancelled due to covid-19 pandemic.
So, i tried to get "refund" of money in april 2020, which was not possible due to timeout of webpage due to long wait...

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Address: Kanpur

Website: AirAsia

While web check-in and seat selection for PNR J8SB9U, AirAsia site showed me Payment failed message then I tried with another account and this time it got successful and selected seats got booked.
When I checked my first bank account, ₹ 700 were detected for which AirAsia site had shown me payment failed message.

Then I shared this issue with AirAsia office in New Delhi Airport, they ensured me that my money will be...

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Address: Viman Nagar Pune

Hi, had around 7500 in AirAsia credit account. They have deducted the money before expiry Date which was in 2022. Airasia is looting people's money ann when trying to reach their support, there is no reply from them....

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Website: www.airasia.co.in

I had booked a flight with AirAsia India from Delhi to Pune on 14th April 2021 02:30hours.
PNR-C843UX

Out of nowhere, I received an SMS from AirAsia-
FLIGHT CHANGE SUCCESSFUL: The new itinerary for your booking C843UX is as below.
From: I5-728 departing on[protected]:00 AM To: I5-731 departing on[protected]:25 PM Please complete your web check-in 4 hours prior to your departure time. And, get ready...

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I had booked tickets of Airasia airlines on 27/02/2020 for my to and fro journey form Delhi to Kolkata scheduled on 21/03/2020 and 23/03/2020 respectively.
My Bookings was using IRCTC(air) website, for the same transaction ID was [protected] and booking for onward journey (PNR - YUW4PI) and for return journey (PNR- NVHN9C)
My both PNR were converted into the credit shell of amount Rs. 9387/- on 07/06/2020 and Rs. 6573/- on...

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I had booked a ticket via Air Asia (India) from Bengaluru to Mumbai for date January 16, 2021 with flight I5-926 & PNR G652VQ (Booking details attached).
On january 16 (journey day morning), i received multiple messages from Air Asia sttaing that flight I5-926 has been delayed from bagdogra from where it will reach bengaluru. This created confusion that when will flight leave from bengaluru.
I called multiple times for Air Asia...

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I completed web checkin for my flight PNR-O8PZPX
the money was deducted but check in wasnt complete, now i am unable to web checkin...

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Due to covid19, air Asia flight was cancelled from their side and I was promised credit amount which was valid till 6th June 2022. They promised the credit on 5th June 2020. My booking was for 3rd june2020. Thereby no ways it's possible that the credit period is over. How come the amount of rs.8922 has been redeemed by Air Asia without any prior intimation? I want refund in any possible way. Either complete credit amount or refund....

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My pnr number I2KTNZ
Airasia flight cancelled
But thye not refand full amount last 10 days customer service people play with me today tommorow coming say like this
4666 rupess still not refand...

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Address: bangalore airport

I, Anil Kumar need Travel Certificate booking no C37MHW date[protected]. Because I have lost my boarding pass. I have to submit this certificate in my office for reimbursement the traveling amount. I continued tried two hours parallel both contact customer care no Bangalore[protected],[protected] seperarely. But can't. I didn't find any link to solve the issue. Other service provider have link for this. Please help me. Air Asia is not...

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Hi

I do not understand why Air Asia always sending the same email saying that you won't refund the amount without knowing the issue.

I am copying Ms. Santosh Chand here to escalate this issue.
Dear Sir,

Please note the following.

1. Asia was always a failure in customer service. I was trying to cancel a ticket for so many days( more than 2 weeks) and no customer executives...

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Address: 123 & 124, Ispahani center, Nungambakkam High Rd, beside Income Tax Office, Chennai, 600034

Not sticking to their word.During lockdown my flight was cancelled and amount is refunded in the form of credit amount by air asia saying you can use it for 2 years.
But they redeemed before completion of 1 year without any prior intimation....

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I booked Airasia tickets on 25.12.2020 from ixigo and on 23.12.2020 due tot the illness of my father I cancelled the ticket, and after speaking to ixigo they replied me that I won't be receiving any money and they also stated that all the money have been deducted on the cancellation fee but when I booked the ticket it was showing partially refund for cancelling the ticket but now the ixigo are ignoring and saying there is no partially refund...I...

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Today I book flights tickets through Air Asia App. My amount was debited from bank but as per Air Asia payment was pending. I am worried about by money....

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My PNR is Q2R5TZ
Flight is cancelled due to COVID
CreditShell is created
But the Actual fare of TKT is Rs 7358/-
Credit shell is created only for Rs.5992/-
Difference is Rs.1366/-
While i contacted Airasia, it was told to contact EMT
It is requested to kindly arrange to credit the said Rs 1366/- to my credit shell or further payment to my bank...

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My PNR is SUMDPV
Flight is cancelled due to COVID
CreditShell is created
But the Actual fare of TKT is Rs 33111/-
Credit shell is created only for Rs.26964/-
Difference is Rs.6147/-
While i contacted Airasia, it was told to contact EMT
It is requested to kindly arrange to credit the said Rs 6147/- to my credit shell or further payment to my bank...

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