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Updated: Oct 16, 2024
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Bad 😕 It seems that Air Asia has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Cancellation of my bookings for HYD to Kolkata and return PNR H6952A not processed
Discourteous behaviour invading privacy
"Refund" was denied, only "Credit account" was allowed. Request for money refund.

Air Asia reviews & complaints page 15

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E
Enrico Soresini
May 24, 2020
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Cancelled flights

I had 2 x flights cancelled due to covid 19 and still awaiting for refunds; ref. Are h22jqt and j28hvw; i have been waiting since feb 2020 and no news...
Thank you!
Regards...
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B
banerjee.priyanka86@gmail.com
May 23, 2020
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No response on committed refund due to covid 19 cancellation

Address: Bangalore

Hi

I have received official confirmation on mail from air asia support team on credit refund or free move flight option for the cancellation due to covid 19. The confirmation was received almost more than a month now but still issue not resolved as neither did i receive credit refund in big member id or any confirmation on free move flight.
I have been writing several reminder mails but no response as i think air asia...
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D
Dineshstar
May 22, 2020
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ticket cancellation amount 43296rs refund due to covid -19

Dear concern,

Kindly look into the below mention matter and do the needful.
The matter is regarding ticket cancellation amt 43296rs refund due to
Covid-19
I have sent first mail to airasia, for the same but the team of airasia
Revert me that the below mention ticket (Purchased/booked) done by third
Party so address to the travel agent goibibo.
That's why i am requesting you to kindly...
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I
IMRAN
May 21, 2020
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pathetic and irresponsible service no refund

Address: 8-3-229/D/45, AR AND SONS., VENKATGIRI , JUBILEE HILLS ROAD NO.10
Website: www.airasia.com

Made a booking with pnr r9ztrh, from hyderabad to jaipur. But to covid19 flight got cancelled so rescheduled it to 7th may. Again flight got cancelled then as per the given instructions created big member id.

Big member id - [protected]

Submitted the provided form for refund, but there is no confirmation on mobile or email. Tried to reachout customer care but no response. Every day almost 1 hours keep trying...
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R
Revathi Rengarajan
May 17, 2020
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33 percent Refund only and that too in airasia credits

Booked tickets for 3 adults paying 10953 but due to covid passengers couldn't travel. Got 3366 rupees in airasia credit to be used within two years. If in airasia credits then least they can do is refund full amount in credits or credit my bank account with 33 percent. By keeping my money as airasia credits what do i benefit - nothing. No reponse on contacting the airasia by mail....
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M
Moyna Sen
May 13, 2020
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my ticket booking number pvgiyf which i want to be put in my credit account

Address: Delhi

I want my ticket between kolkata-delhi (Booking number pvgiyf) to be put into my credit account. Since it is for my mother and registered with my email id, i am not able to create another big member id for her as the email is already registered for my ticket. I have explained it to your team but i keep on getting the same email from them. Please look into the issue and please try and put the ticket into my big member id. I am attaching the...
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A
abhishek1987k
May 7, 2020
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air asia international flight cancellation with no refund

Der sir/madam,

This is reagrding my bookings from bangalore to bali for air asia filight on 18.04.2020 via
Booking id: nn[protected] with return on 25.05.2020.
Both the tickets are booked through make my trip for our vacation.

Due to the prevailing situation in world currently, i. E. Coronavirus and considering the pandemic, all flights stand suspended and
Indian government has prohibited...
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A
abhishek1987k
May 7, 2020
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flight cancelled by the airline and no status of refund and reschedule

Address: Electronic City Phase-1

I have received the below mail from your end informing about the cancellation of flight. As per your mail, you have given two options i, e ticket amount will be credited to air asia account or change the new travel date before 31st october 2020. It is also to be noted that the above tickets are booked through makemytrip.com (Trarvel agency of air asia).

I am not willing to opt the above said two options due to prevailing situation...
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S
santosh kadali
May 6, 2020
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flight change not responding

Hi,
I have booked a flight on april 18 202, from banglore to visakhapatnam, my flight change request is not getting processed, as my flight was cancelled due to extended lockdown, my credit account shows
Zero amount, i trying to chat with ava, but it keeps saying wrong credentials even though i am giving right information. Even after my multiple attempts there is no response, and all iam able to chat is with a bit, this seems...
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S
someswara krishnamurty
Apr 30, 2020
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refund not paid for cancelled flight due to covid-19

Address: Bangalore
Website: airasiasupport@airasia.com

I have booked my return flight tickets from hyderabad-bangalore for 2 pax.
Pnr details for the same is h6l9jk. Onward journey is 20 march 2020 and the return journey was on 22 march 2020 both ways by airasia flight.
Due to covid-19 travel i requested to cancel my ticket and refund my amount on 19 march 2020 and the case number is 43487146 given by airasia.

Subsequently airasia cancelled their 22 march 2020 flight...
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P
Prasun Datta
Apr 30, 2020
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refund request no reply from airline -

We have made the booking kolkata to bali pnr t4sq7n. Total amount which i paid 37, 874 for 2 persons.in this pandemic situation where all the tickets booking are cancelled and as per dgca guidelines travel between 25 march and 3rd may, will be eligible for a full refund.
This information is also mention in air asia twitter account.

But air asia is not refunding the amount they are providing credit voucher which is waste...
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R
RAGHUPRASHANTH PRASHANTH
Apr 29, 2020
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I am complaining about refund

Address: bangalore

Dear sir,
I have booked two flight tickets from bangalore to pune and pune to bangalore, now due to covid 19 flight has been canceled. But i did not get the refund amount, same has been credited to bid credit account.

I didnot give any clearance or information to credit to air asia credit accout.

Now kindly let me know how i should be the amount refunded....
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S
subrotosaha10
Apr 27, 2020
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refund request denied

We have made the booking bengaluru to kolkata prn y6z6xd. Total amount which i paid 51, 625 for 5 person.in this pandemic situation where all the tickets booking are cancelled and as per dgca guidelines new booking made between 25th march 2020 and 14th april 2020 for travel between 25 march and 3rd may, will be eligible for a full refund.
This information is also mention in air asia twitter account.

But air asia is not...
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K
Kevin John S. Domingo
Apr 27, 2020
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not giving refunds

My flight was cancelled by Airasia but they do not want to issue refunds. They just want it to be credited in ykur BIG account...
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R
Rahulsheikh
Apr 25, 2020
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refund not received

Address: DLF Phase 3, Gurgaon 122002 (India)
Website: support.airasia.com/s/?language=en_GB

Hi team,

Please be informed that i had booked airasia flight (Through goibibo.com) from bagdogra to new delhi (Flight no. I5757, pnr no. E3tdqt) for 1st april, 2020. Due to covid-19, my flight has been auto-cancelled. As discussed with customer service associate over the call, entire money (Rs. 10, 060) will be refunded. Only 3rd party booking charges will be deducted from entire money. (Airasia request no.:[protected]
However,...
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T
T V Suresh Kumar
Apr 23, 2020
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refund - pnr yugtgv & e45j94

We have booked flight tickets to go to bali indonesia from chennai on 25.04.2020 vide booking id: nn[protected] with return tickets (02.05.2020) vide booking id: nn[protected] both the tickets are booked through make my trip for our vacation. The same are attached herewith for your reference.

Due to the prevailing situation in india i. E coronavirus and considering the virus spreading ratio in our country, indian government...
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R
Rohit_Roy
Apr 23, 2020
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india flight cancellation credit account request

Complaint id[protected]
Email id - [protected]@gmail, com
Pnrs of two bookings - xs3dsb, bv43ys
Flight from ccu - ixb

I had made two flight bookings from calcutta to bagdogra airport, siliguri on 18th of march 2020 in air asia.
The pnrs of these flight bookings are - xs3dsb and bv43ys for flights on 28/04/2020.
However, due to the lock down for containing covid 19, all flights are susended...
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S
Souvik619
Apr 22, 2020
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refund not initiated for 1 and half months

Address: AMAR JYOTI KUNJA,16/1 SARSUNA MAIN ROAD KOLKATA 61

Sir/madam,
I would like to inform you that,
I) flight no: fd120 with booking id : nn[protected], pnr : tzcwmp (Dmk-ccu)
Ii) flight no : fd121 booking id : nn[protected] pnr: oqv1xb (Ccu-dmk)
Have been cancelled as per mail communication & message over phone via air asia. Screenshot of the same attached herewith. We have opted for refund on 16th march. Due to the havoc corona virus outbreak, flight itself...
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B
Binita Boro
Apr 22, 2020
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refund for my money

Address: Vill-konabari po+ps-jagiroad dist -Morigoan (Assam)

My fight was 18 April but covid-19 my fight is cancelled why you are so let refund for my money??? I dnt need a credit I want to refund for my money please I beg you I need a money is around one month is don but why you are nt refund for my money when you are refund for my money ???...
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S
SonamSrinidhi
Apr 14, 2020
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refund for flight ticket

Due to Covid 19 thr nation is under a lockdown. Instead of providing a refund foe our tickets booked well in advance the airline is holding the money in the a credit shell. I fail to understand why this inconvenience and harassment to customers for no fault of theirs. I request a full refund as I'm not sure when I may be able to travel next and I also may find other modes of commuting in the future if not this specific airline. During times...
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