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Air Asia Complaints & Reviews

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Updated: Oct 16, 2024
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Air Asia reviews & complaints page 35

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P
panak95
Oct 13, 2010
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Online Booking - Baggage Refund

I booked a flight via the AirAsia website from Tokyo Haneda to Kuala Lumpur (Booking number E1T6QY).

I selected the option to Supersize my baggage and opted for the Xtra Large option which allows upto 30Kg per passenger for a fee of 4,000Yen (around 50USD) per person.

After making the booking and the payment by card I realized that I might not require 30 Kg per passenger (total 3 passengers) and modified my...
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sandip_17
from Coimbatore, Tamil Nadu
Sep 7, 2010
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Unable to travel

Address: Karnataka

Dear Sir/Madam.

We had booked our tickets in Air Asia on 11-Aug-2010 (booking confirmation emails ) from Bangalore to Bali (layover in KUL) for 02-Sep-2010 (Thursday). Upon our arrival in the Bangalore International Airport and to our shock we were not allowed to board the flight with the Air Asia staff telling us, "We cannot allow you to board since you do not have a VALID Malaysian VISA. There has been a recent change...
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Deepak Khuranaa71
from Noida, Uttar Pradesh
Aug 27, 2010
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Wrongly Booked Ticket for Same Day Return

Dear Sir,

This is in reference to the Booking Number D3R8TS, I booked the Ticket from New Delhi to Kaula Lampur for my family under the promotional scheme today. The original itenerary booked online by me is from Ist of May'2011 to 9th of May'2011, but to my shock after making the payment I observed that the return date is same as of Departure Date i.e. Ist May'2011.

I contacted Air Asia cusomer...
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parasakura
Aug 17, 2010
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Airasia staff give me very bad face, rude, impolite

Arrival:
(Time:5.00am Date:31July2010 Place:Thailand International Flight)
When i arrival to thailand, i & my girl friend luggage lost at airport,
Then go to bangkok to purchase clothes, shirts & commodity and etc. Waste lot of money.
Lucky airasia staff find my both luggage at night & return me. But it too late. I already buy all thing.

Departure:
(Time:9.20am Date:10Aug2010 Place:Thailand...
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shikha37
from Bhopal, Madhya Pradesh
Aug 11, 2010
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Refund of my credit card

From: indus.[protected]@hotmail.com
To: [protected]@airasia.com
Subject: FW: ERROR AT THE TIME OF BOOKING REF NO [protected]
Date: Mon, 12 Jul 2010 18:21:58 +0530

Dear sir,

yet My Pax is not recieved his amount on his account.on that mail u are replied the matter will resolve atleast 3-5 working days.But no resolution we are getting yet.

so plz give the priority for...
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Kalaichelvi rengasamy
Jun 29, 2010
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changing destination

Dear sir I was booked a ticket to melbourne Australia on 10 June 2010. Because my visa problem I can,t fly to the destination. The cost of the ticket is RM 1,900. The air asia never give me a time to change the date of ticket or destination. When I went to the immigration of australia the said the approve for the visa will take nearly three weeks. Its no point go to Australia anymore. The program I have attend is over. If go to same destination...
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Govindan Sudhir
from Thiruvananthapuram, Kerala
Apr 19, 2010
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Lack of support service from local agent

Address: Thiruvananthapuram, Kerala

Lack of AirAsia Support service at Trivandrum AirportFriday, April 9, 2010 10:15 AMFrom: "kanavila Sudhir" <[protected]@yahoo.com>Add sender to ContactsTo: [protected]@airasia.comCc: [protected]@singnet.com.sgHello there,


I am writing in to highlight my recent confusion and disappointment with AirAsia with regards to my booking of flight to Singapore from Trivandrum via Kuala Lumpur.
br...
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YSL
Jan 31, 2009
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Air Asia Poor Service

Hello, everyone! I was so angry and have no place to shout my angryness !!!

I have an urgent business meeting thus I would like to change my flight ealier back to KL.

I was trying to change my flight schedule through their oficial website (www.airasia.com.my). Due to the sloe internet connection in town (it's not a big city), some connection error occurred thus I submit and rerfill the information few times....
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G.Aparna
from Mumbai, Maharashtra
Jan 29, 2009
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PF complaint

Sir,
I worked in a above mentioned company for 7 months. My Doj is during August 2007. Relieving Date is March 2008. I got the PF amount Rs.1700 only. Office Deducted Rs.480 every month. My Form 10C is returned stating that Less than 6 months.

I have to get atleast my PF Contribution. Minimum Rs.450 * 7 + Employers contribution. I got very less amount....
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Complainant5238735
from Jaipur, Rajasthan
Dec 29, 2008
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No refunds - No response

We had booked for journey with Air-Asia from Singapore to Phuket for Nov. 26, 2008. On reaching the airport we were informed that the flight was cancelled and our booking was transferred to the next day i.e. Nov. 27.

Again on Nov. 27th the flight was cancelled. In addition to this our flight from Phuket to Bangkok was also reported canceled due to closure of the Bangkok airports.

Both our tickets were canceled...
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