Airtel Complaints & Reviews

Date of incident - 1-Aug-2023
i'm getting multiple calls saying that i have given a missed call to their number. ( which i haven't done ) . someone is spoofing as my number and making calls.

Its been 3 years since following up with Airtel where my home has no network. Even after raising 20+ tickets, issue is not addressed and no revert from Airtel. Need support as Im paying full
Amount and Airtel
Doesnt care, one of the worst customer service

I am kishu kumar customer of airtel .on 30 July I had paid rs 4000 for airtel xtrem fiber new connection with application no[protected] but still they didn't provide me with service.the person who came to take payment and to apply for new connection is not received my phone .and when I email you about my issue you committed that on Saturday your brodband service will be provided or you will get the refund but still I didn't get the service.
So, at last I kindly request you to address my request and proces my refund my money as soon as possible.

In my airtel bill for the period: June-2023 to July-2023
It was showing I send international sms to the number, even I don't have any message in my message box

I have been chasing Airtel to activate my sim, after providing documents . Its. been 8 days, still its not activated.

My name is Priya Samarth Sawant, and I am writing to express my deep frustration and disappointment regarding the ongoing Wi-Fi disconnection issue that I have been facing for the past 1 month.

Despite reaching out to your customer care multiple times and even having a technician visit my premises, the problem has not been resolved. The last technician assured me that the router would be replaced to fix the issue, but to my...

Respected sir,
i have done my recharge on 26 july through airtel app on mobile number [protected]..but now on 2 august i am unable to access to internet and i have received a message that your recharge is expired .please solve the problem as soon as possible.you can contact me through email ([protected]@gmail.com) or through mobile number( [protected], [protected]).

I get an airtel fiber connection worth 1675 in this plan they have to provide 10 Mbps unlimited data and unlimited calling but they are only providing 10Mbps unlimited data and not providing unlimited calling via fixed landline phone.

Respected sir,
i have done my recharge on 26 july through airtel app ..but now on 2 august i am unable to access to internet and i have received a message that your recharge is expired. please solve the problem as soon as possible.you can contact me through email [protected]@gmail.com or contact on [protected], [protected]

Hi, I accidently recharged my wrong phone number.

Can you please reverse the recharge.
I tried WRR to 59109 but it is giving error message.

Please help!

I tried to recharge Airtel mob no. [protected] on[protected]. Amount Rs.1799 debited from my account . But I received a message from AL-AIRINF as follows
Hi Payment Of Rs.1799 has failed for your Airtel mobile [protected] .Any Amount if deducted will be refunded to your source within a day .Please keep order ID[protected] for reference.

Sir,
till date (after 3 days) No amount refunded . Please do needful

I am airtel family member of 999. Normally my bill make 1178 every 12th of month, but from June airtel Charge me high as 1990 rupees for June month and 1310 rupees for July month. I complained about it but they didn't respond me and I want to cancel family plan they told please pay full amount. I went to airtel store and request for family member removal on 15 July2023 but still now they didn't remove family member and now I can't generate UPC code. I am uploading every reciept. Airtel automatic charge for international roming if I didn't want and not activate from my self but airtel auto activate and charge me. Please help me. They are cheat with us. and didn't close my family plan they make my bill wrong and not do generating UPC code. It still in under process. 15 days happened for request of add or remove. Help me to get rid of from airtel it's worst company ever.

My Airtel sim card has no sevice since one day.i change the slot, change the mobile, but still no service is there

Airtel has been looting customers

recently i went overseas and airtel charged me roaming on two numbers on their own, stating that out of courtesy they will activate service. this was never availed or asked for. then they sent bill. after calling customer service many times, they sent revised amount (not revised bill) which was paid i.e reduced amount.

now current month again, they have added roaming charges and old bill roaming charges still continues as outstanding payment. such pathetic and unorganised company officials who want to make free money at the cost of customers. i hope they improve their service and charge genuine amounts and not overcharge customers month after month.

I travelled abroad and NOT opted any roaming services . Throughout my travel I used to get the message from Airtel that NO active roaming service on my mobile number. But tomy surprise I received a bill with huge amount claiming as roaming charges . Now I am currently filing with the consumer court and awaiting resolution. This is pure case if cheating the customer with irresponsible servise from the management even after raising many complaints.

I am writing to register a formal complaint against Airtel regarding the ongoing internet service outage that has persisted for the past 13 days. Despite my numerous attempts to seek assistance through your customer care helpline, I have received unreliable solutions and an overall lack of satisfactory support, causing significant inconvenience and frustration.

Ticket number submitted to airtel.
On 14th July -- [protected]
On 20th July -- [protected]
On 21st July -- [protected]
On 25th July -- 41-[protected]
On 26th July -- 41-[protected]

The details of my complaint are as follows:
1. Internet Outage Duration: The internet service disruption began on 13th July 2023, and as of 27 July 2023, the issue remains unresolved, leaving me without access to a stable internet connection for 14 days. This extended outage has severely impacted my daily life and work responsibilities.
2. Ineffective Customer Care: I have contacted Airtel's customer care helpline on four separate occasions, as documented in the attached call logs. Regrettably, none of the troubleshooting steps provided by your representatives have resolved the issue. Furthermore, the customer care wait times have been excessively long, and the responses offered were unhelpful and did not address the root cause of the problem.
3. Financial and Professional Consequences: As a result of the internet outage, I have faced significant financial losses and professional setbacks. I heavily rely on a stable internet connection for my work, and the lack of service has resulted in missed deadlines, lost business opportunities, and a substantial decrease in productivity.
4. Lack of Communication: Throughout this entire ordeal, there has been a lack of timely and transparent communication from Airtel. I have not received any updates regarding the status of the issue, the reasons for the outage, or an estimated time for resolution.

Considering the above circumstances, I demand immediate action from Airtel to address and rectify this situation. I request the following:

Swift Resolution: Airtel must promptly investigate and rectify the internet service outage at my location to restore uninterrupted connectivity.

Transparent Communication: I expect regular updates regarding the progress of the investigation and an estimated time for the restoration of service.

Compensation: Airtel should compensate me for the financial losses, inconvenience, and professional setbacks I have experienced due to the prolonged internet outage and lack of reliable customer support.

Improved Customer Service: I urge Airtel to take measures to improve its customer care services, including reducing wait times, providing knowledgeable and effective assistance, and addressing customer complaints promptly.

I am a loyal Airtel customer, and I believe that my loyalty should be reciprocated with reliable and satisfactory services. Failure to address my complaint adequately will force me to consider switching to a different internet service provider to ensure seamless connectivity for my daily activities and work.
I kindly request that you acknowledge the receipt of this complaint letter and provide me with a reference number for future communication related to this matter. I expect a prompt response to my complaint within 48 hours, from the date of receipt of this letter.

Thank you for your attention to this matter. I hope for a swift resolution to the internet service outage and a restoration of my faith in Airtel's commitment to customer satisfaction.

Dear Sir/Madam,

I am writing to register a formal complaint against Airtel regarding the ongoing internet service outage that has persisted for the past 13 days. Despite my numerous attempts to seek assistance through your customer care helpline, I have received unreliable solutions and an overall lack of satisfactory support, causing significant inconvenience and frustration.

Ticket number submitted to airtel.
On 14th July --> [protected]
On 20th July --> [protected]
On 21st July --> [protected]
On 25th July --> 41-[protected]
On 26th July --> 41-[protected]

The details of my complaint are as follows:
1. Internet Outage Duration: The internet service disruption began on 13th July 2023, and as of 27 July 2023, the issue remains unresolved, leaving me without access to a stable internet connection for 14 days. This extended outage has severely impacted my daily life and work responsibilities.
2. Ineffective Customer Care: I have contacted Airtel's customer care helpline on four separate occasions, as documented in the attached call logs. Regrettably, none of the troubleshooting steps provided by your representatives have resolved the issue. Furthermore, the customer care wait times have been excessively long, and the responses offered were unhelpful and did not address the root cause of the problem.
3. Financial and Professional Consequences: As a result of the internet outage, I have faced significant financial losses and professional setbacks. I heavily rely on a stable internet connection for my work, and the lack of service has resulted in missed deadlines, lost business opportunities, and a substantial decrease in productivity.
4. Lack of Communication: Throughout this entire ordeal, there has been a lack of timely and transparent communication from Airtel. I have not received any updates regarding the status of the issue, the reasons for the outage, or an estimated time for resolution.

Considering the above circumstances, I demand immediate action from Airtel to address and rectify this situation. I request the following:

Swift Resolution: Airtel must promptly investigate and rectify the internet service outage at my location to restore uninterrupted connectivity.

Transparent Communication: I expect regular updates regarding the progress of the investigation and an estimated time for the restoration of service.

Compensation: Airtel should compensate me for the financial losses, inconvenience, and professional setbacks I have experienced due to the prolonged internet outage and lack of reliable customer support.

Improved Customer Service: I urge Airtel to take measures to improve its customer care services, including reducing wait times, providing knowledgeable and effective assistance, and addressing customer complaints promptly.

I am a loyal Airtel customer, and I believe that my loyalty should be reciprocated with reliable and satisfactory services. Failure to address my complaint adequately will force me to consider switching to a different internet service provider to ensure seamless connectivity for my daily activities and work.
I kindly request that you acknowledge the receipt of this complaint letter and provide me with a reference number for future communication related to this matter. I expect a prompt response to my complaint within 48 hours, from the date of receipt of this letter.

Thank you for your attention to this matter. I hope for a swift resolution to the internet service outage and a restoration of my faith in Airtel's commitment to customer satisfaction.

I recharged a number that is one digit off from my mom's number. Pls reverse recharge or shift the pack to the right number. Will provide more details when necessary.

Recharge amount 719
Wrong number recharged: [protected]
UPI Transaction ID:[protected]

Hi Team,
I went to nearest airtel show room to change my sim, they said no stock and asked me to visit near by airtel showroom, she gave a sim and asked me to pay 100/-, said this is decided by company to pay 100/-

This is not the first time I have noticed this. I recharged my mobile today for the next 84 days with 6GB data. I already have a 4GB data pack. The validity of the packs after recharge shows the 4GB expiring today, and the 6+ GB expiring on 17th Oct 2023. But when I am using data the data is getting consumed from the pack that will expire on 17th Oct 2023, and not the one that will expire today by 23:59 Hrs. This is a cheating by Airtel. I am trying to raise the issue from the App but there is no way they are registering the complaint as it is asking which location, which OTT and all that. How does the data consumption balance have anything to do with Basement or 9th floor. I have tried to login a complaint but they say the complaint number will be send by SMS but I do not see any number received. And from past experience it will never come