Airtel Complaints & Reviews

My Name: - RAJARAMA SHETTY U -[protected]- (A Senior Citizen Age (65)
Ever Since I complained to resolve my Fast tag matter A week ago, I am HARRASSED by so many Customer Care Specialist Executives who have tortured me several times without resolving my Fast tag issues for which I submitted by mail sufficient details & Documentary evidence & Proof.
Today at 9.45 Am Ms. RIMPLE asked so many questions. and she asked once again for my address to send Airtel Representative TO MY ADDRESS BELOW: -
Here is my address as PER MY TRAILING MAIL.GIVEN EARLIER attached with ADAHAR CARD
B2 506 RNS Shanthi Nivas
GORGUNTEPALYA
BANGALORE -560022

I've ported my mobike number [protected] from bsnl to airtel and i've also inserted new sim but verification call to 59059 is not connecting. every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number, along with this there's poor network signals in our locality. I couldn't believe how airtel is so weak in customer service and every time I call the customer care they telling different stories..I need help on this. My ultimate mobile number is [protected]

I am writing this complaint to you since my three reminders at and four telephonic complaints have not been resolved satisfactorily. Airtel is not providing the details I have asked for in my seven telephonic and written complaints. I reproduce my complaint verbatim. I quote: -

"My earlier complaints are still not resolved. I insist and demand call-wise details along with the dates and timing against each, and IPv 4 address for Data Usage as evidence o[censored]sage of IR as well as usage beyond the IR package in my earlier queries; the evidence for two billing cycles is needed. The stated query has not been answered by you and a similar overbilling was done in the latest statement of 9th July 2023 also.

In the June billing, Airtel gave ad hoc credit for IR usage charges on 15th June 2023 for Rs. 5655.74 from the bill of Rs. 11198/- without any explanation. I suspect overcharging is much higher than the credit adjustment.

Incidentally, I acknowledge the correct billing of IR to the extent of Rs 3538.82 - 10 day pack set 1 and 2 in the July 2023 statement. The overbilling is to the extent of Rs. 1531.64.

For your information, I repeat my earlier unresolved complaints numbers[protected],[protected],[protected], and[protected]. I am sorry to say that your reply is disappointing and inadequate. Please read the trailing email...

[protected] Forwarded message[protected]
From: Ashok Malhotra
Date: Tue, 13 Jun 2023, 11:23
Subject: Overbilling without adequate details in statement dated 12th June 2023 for Mobile No. [protected]
To: 121
In response to my several complaint numbers[protected],[protected], and[protected], I am sorry to say that your reply is disappointing and inadequate. Please note that the data usage using the Airtel network can not be exorbitantly high as I use a third-party WiFi network subscribed by my son with IPv4 address: 10.0.0.2 and IPv4 DNS Servers: 75.75.75.75 and 75.75.76.76 and most of the time Airtel Mobile Data is disabled by me while in the USA.

The number of Incoming Voice Calls, Outgoing Voice Calls (Local), Outgoing Voice Calls (To India), and Outgoing SMSs using Airtel Network is less than seven during the billing period.

The same unresolved concern is also with the usage beyond IR package.

For these reasons, I asked for call-wise details along with the dates and timing against each, and IPv 4 address for Data Usage as evidence o[censored]sage of IR as well as usage beyond the IR package in my earlier queries. The stated query has not been answered by you.

Ashok Kumar Malhotra,

Mobile No [protected]

I am writing to express my extreme frustration and dissatisfaction as a customer of Bharati Airtel. The level of service I have encountered during the porting process of my SIM to a different operator has been nothing short of abysmal. The arbitrary rules and exorbitant recharge costs have further aggravated my already dire situation. Despite numerous follow-ups and high-level case escalations, I have received no response or resolution after an agonizingly long month of waiting.

The complete lack of communication, accountability, and transparency exhibited by your company is absolutely unacceptable. I urge you to take immediate action to investigate the prolonged delays and lack of follow-through from your staff. I implore you to expedite the porting process and provide compensation, such as a significant concession on my yearly recharge, as a gesture of goodwill and recognition of the immense inconvenience I have endured.

My continued loyalty to Bharati Airtel hinges upon your swift resolution to this matter. Failure to address my concerns promptly will leave me with no choice but to explore alternative service providers who prioritize customer satisfaction. I anticipate your immediate attention to this urgent complaint and expect a satisfactory resolution within a reasonable timeframe.

I filed a complaint to Airtel regarding my internet not working and they provided me with the information to resolve my complaint by 1PM on 13th July but they went back on their word and said it will be resolved by tomorrow. This is unacceptable behaviour and a clear misinformation to airtel's customers and on top of that the airtel appellate number provided on my bill doesn't connect me with airtel appellate . This is also a misinformation and I want strong actions against this. MY SR no with airtel is [protected]

I have had an Airtel extreme fiber connection[protected] for more than a year. I changed my house so I raised a request on 05/04/2023 for the same city as there was a mistake in the pin code so I changed it on 09/04/2023 and did an inspection on 10/04/2023. As there is no port available in my new area they disconnected and collected my router and other belongings on the same day.

Then I contacted customer care and asked to cut my connection and refund my balance amount as there is no certainty to get a connection in the near future; They put the connection cut date in the system as[protected] and assured me of a refund within 30-45 days,

Still, I didn't get the refund amount in a month so I contacted customer care and also Nodal Officer Mumbai on[protected] and shared bank account details and they assured me that payment will be done via NEFT within 45 days of deactivation. Still, I didn't get my refund.

I contacted customer care number of times and they assured me that I would get a refund within 72 hours on the dated mail of 12th May, 23rd May, 31st May, 7th June, 14th June, 24th June.
But still after a total of 87 days, I didn't get any refund.

On the 23rd of June your associate from Airtel trai complaints called me and said we are filling your refund request soon, And on the 24th of June another customer associate called me and said your previously shared NEFT passbook pdf is not opening. So 4 times airtel associate sent me a payment id of a refund using the same passbook pdf which was supposed to be credited in 72 hours. What was that.

For your information, As per Airtel website "Broadband connectivity is subject to on-ground feasibility at installation address – in case feasibility is not available, the charged amount will be reversed to the customer within 30 working days"

I had send mails to Airtel customer care, Nodal Officer, Airtel trai complaint, compliance officer and many more still i didn't get refund amount.

Error
UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Such a pathetic service by Airtel. I am complaining about speed issues by past 15 days, calling them daily for resolution but no one cares. I have a 200mbps connection and m getting speed of 10-11 Mbps. They always told to do some settings but never worked. Then they told that it will solve in 2 hours and will confirm via phone if issue still persists.
They promised and raised complain that an engineer will come to solve the issue but nobody showed till today.
I already paid for 3 months subscription for 200Mbps connection. and now they are exploiting us. Refuse to solve my issue totally.
Such a ignorance in Work from home cases cant be tolerated.

Please fix or return my money. I will get a new connection from someone else.

Note: People dont take advanced subscriptions, they will take us for granted.

I got a successfull message also for the recharge of 319rs

I purchased AIRTEL BLACK package on 30/06/2023 on the promise
that I will be provided WIF, DTH and phone free for 3 months and thereafter regular payment of Rs.999/pm..Internet was connected on 1st.June and DTH has not been provided despite my complaints with customer care service several times daily. Every time when I make a call to the customer care the stock reply is that this will be done today. It is more or less cheating the customer after receiving the amount in advance.
Detais:
M.KRISHNAN
35, ADITYA FLATS, CHITLAPAKKAM 2ND MAIN ROAD
TAMNARAM SANITORIUM, CHENNAI-600047
REGISTERED MOBILE NUMBER FOR CONNECTION :[protected]

Im not getting proper internet connection and calls from 2 days, plz fix it

Data and network service provided under Airtel sim. Now it comes to this end that I will have to port my sim to JIO for better network. The internet is so poor that it stops working during rain and normally it is slow that I am not able to open any site because of the poor quality.

From last two days my broadband service is not working. Regards
Mob no [protected]

1) I was committed Netflix free with Xstream plan Rs699/-
2) I was committed land-line free but during installation it was found to be only the connection and not the set.
When I callled the concerned salesman (Name:-Sreetam Phone no:-[protected]) the salesman said he had committed none and asked for recording of the call.
I have worked in Sales profession for more than 23 years with the world's largest food company and had a better understanding about integrity of a Sales Person.
I tried to complain to his line manager but he simply cut the connection.

I'm a user of Airtel FastTags which I purchased in Dec 2019 for two vehicles. One of these Tags on my vehicle no. UP42S5926 was not functioning properly and causing delay at Toll Plazzas. I talked to the Airtel helpline no [protected] regarding this for re issue but they suggested that I may apply for a new one. As per their instructions, I removed the Tag, cut it into two pieces and sent the pic to their customer care portal [protected]@airtel.com for further action on 30 June 2023. I was informed that a confirmation call will be made. Subsequently, few calls, all labelled as Spam were there in my call log! I was not able to respond as all the calls were made from spam numbers. I sent emails regarding this explaining the issue and repeatedly called to the helpline no. Till date my FastTag has not been deactivated and I'm unable to move on National and State Highways in absence of FastTag!
As a premier telecom service provider, they are unable to connect me for a simple verification! The same can be done through email verification also! Sometimes the private enterprises function worse than the gov organizations!

Not getting Airtel Wifi for last 3 days, about 80% of time remains down. Kindly look urgent ly. Handset proved is not working. Phone [protected]

I’ve ordered a mesh pod almost a month ago. Haven’t received any call or update regarding the same, inspite of repeated calls, emails and online chats. This is completely unacceptable.

My compliant was raised on 3rd or 4th Jul 2023, but I have not heard from the service engineer or customer. I have been experiencing this problem for the past four months, but they aren't ready to resolve it.
I had already discussed with Mrs.Niketha and Mr.Israhia for 2nd Level escalation/Supervisor but the problem wasn't resolved.
My work has been interrupted for the past few months due to insufficient/inability broadband/poor connectivity, but you had provided me with the workarounds whenever I raised tickets.
While you promised a permanent solution, you only provided a workaround.
This month I was depressed by my passions and mentally distraught so I couldn't pay the broadband bill.

Dear Sir,
I wish to bring your notice that there is a Airtel Broadband DP in front of my house. The DP was installed without my knowledge. The installation of DP is such that it is infront of house. Now the junction I cannot park my Four wheeler in front of house. It is requested to remove or shift the Airtel Broadband Junction Box at the earliest.
Thanking You.
Rahul P
1-7-50/A JSN Colony near community Hall
Habsiguda Street No 8
Hyderabad Telangana
500007

Airtel claims that for Black users they have dedicated relationship team. They provide priority resolution. However they do not create service request in 4 hours itself. Their xtreme box stop working in every few days.