AJIO Complaints & Reviews

CALL centre

Order id : FL[protected] I have Ordered timex watch in ajio.com paid through sbi net banking the payment is successful but the order is not placed but money got debited
After 48 hr it should revert back but it has not credited into my account

Order id : FL[protected] I have Ordered timex watch in ajio.com paid through sbi net banking the payment is successful but the order is not placed but money got debited
After 48 hr it should revert back but it has no credited into my account

Ordered 1 item today and the money is debited but the order is not shown in the site/app

Iam a student..and bought a product from ajio..i had selfshipped the product and refund not credited yet..ID COM[protected]...this is my complaint Id..they had provided...every time we call..they just provide another complaint Id..no action taken ..last month they had iniated refund..not credited yet..an amount of ...3000 rupees ..this is the only online shopping platform which is so awkward in the matter of refunding..so shame on this...
My next step to get my money back is social media escalation on AJIO..IF the amount is not credited within 24 hours..

They had initiated refunding last month..but not credited to my account yet...all other online platforms are crediting amount within 2 working days..worst experience with AJIO

I have received a product which I want to return but I have received it without product code so I can’t return it now please resolve

CALL centre Mumbai

I ordered on 10 September 2021 on Ajio but now they are not updating and giving new complaint ID daily. Refund my money.

I have been harassed by ajio and the courier company which was supposed to be picking up my return order. The courier company first kept delaying the return pickup for two days without contacting me and saying that I was not contactable.

The third day when they came they took the product with them saying that everything is fine but later updated the status that product has failed qc and it wasn’t picked up according to their website. However in reality the product was picked up by the courier person.

Now as per ajio my return request has been cancelled as the courier company according to them has not picked up the product.

Nobody is responding to me from ajio and the courier company. Right now the situation is that my product was taken by the courier and my money is with ajio but they’re saying that the product wasn’t picked up.

Please help me out. It’s not a small amount and ajio is not contactable. I had raised the complaint regarding the courier company when they were delaying the pickup but nobody had acted on it from ajio.

My order was showing delivered on 21st and I immediately called the Ajio customer care that I haven't received anything. They just logged my complaint and are raising one ticket after another. But they say nothing abt my product. Without delivering they have taken away my money because it was a prepaid order. I mailed called multiple times to ajio. But all in vain. They are gone with my money

Dear Sir/madam,
I have yet not received the refund of my order id-FL[protected]. I had a talk with the customer care executive and he said that the return is initiated. I have not received the payment of Rs.1580
Three time complaint in customer care not response in customer care please quickly my complaint in resolve 1 month complete in my order cancellation thank you

I ordered 2 items yesterday and the money is debited but the order is not shown in the site/app. PLS DO REPLY and get me a refund asap.
This is my first order from AJIO.

Return ID RT46517016
Been more than 10 days amount has not been refunded..

AJIO contact call center problem solve issue

RT46360687, i handover the product.. On 23rd sep.. Ecom express executive carelessness he left my product..Please ask ecom express pickup person.. I given 2 parcel. One parcel contain one dress that money I received and another parcel contains two dress.. Same person only pickup that two courier.. I received return msg from ajio on same date. If I didn't handover means than how I got for one parcel refund money?.. Please ask the ecom person who pickup the parcel r please verify the call record spoke with ecom person.. I told to take two parcel from my dad.. My dad also given two parcel.. Please don't give me blame reason.. It's ecom express side fault.. I complaint. But ajio side still now didn't take any initial action.. I[censored] do like this, ecom executive throw my dress somewhere else.. Please check that action...

I ordered today at 7pm nd the money is deducted..I received a msg about the same but the order is not placed..this is my 1st order on this app

Hi
I ordered 2 items for inr 1029 today evening. After payment, the money got debited from my account but the order is not shown in the app. So I do request you for a refund ASAP. Thankyou.

Hello sir/mam,
Today while ordering adidas shoes Rs1637 money got debited but order didn't placed i try again this time it was successful and same amount debited again.
Please review this and resolve asap.
Thankyou

I placed an order of item VOLUME ZERO Microprint Shirt with Spread Collar and paid Rs.521.I was not satisfied with the products and immediately initiated a return option for the specific product. Ajio then notified me it will be picked up by the (RETURN ID #RT[46601204].
We were home the entire day and no one had come to pick it up. Ever since that instance every alternate day I get the same message saying unable to pick up your order. I have been home for the past several weeks yet no one had actually come to pick up the product. I have sent ajio many emails and send complaints via the app but there's no reply yet. Also, there's no way of talking to a customer service executive.
The product is in perfect condition along with the tag.

This is unacceptable and one of the worst experiences I had as a customer. Highly unprofessional and unpleasant. Customers should never be treated this way.