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AO Smith Complaints & Reviews

2.5
Updated: Jun 27, 2024
Complaints 368
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165
Unresolved
203
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AO Smith reviews & complaints page 3

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M
Mj1717
Jan 7, 2023
Jan 10, 2023
This thread was updated on Jan 10, 2023
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Water geyser very poor performance

Address: Hyderabad

Dear sir
We recently purchased AO smith water geyser 4 star category 15 lit capacity from Amazon now the product has stopped performing after 2 months o[censored]se and its not heating as per the claimed standards. We asked the company for service which they denied, asked for replacement denied by Ao smith and they want us to ask for replacement from Amazon. In this chilly weather with a small child We are somehow managing things and its...
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M
meetamcg
from Gurugram, Haryana
Dec 30, 2022
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Aggressive dog attacks

Address: H 38/7,Phase1,Dlf City, Gurgoan

We live in H block of Phase 1, DLF, Gurgoan.
One of our neighbour has a very aggressive and hostile dog. He lives in H 38/3, Second floor, Phase 1, Dlf. Gurgaon.
Even after repeated request to the owner Mr. Sumit Chauhan(ph no.[protected], the dog is allowed to come out without any leash or escort.
He attacks and bites people and other dogs.
It has become difficut to come out of one"s house in fear of being attacked...
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H
hinojos81
Dec 28, 2022
Jan 2, 2023
This thread was updated on Jan 2, 2023
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Customer Service / Water heater serial # 2249132038259

Odessa, Tx
12/27/22
Good evening,
I am writing to you in frustration with your customer service. I purchased a brand-new water heater from Lowes Home Improvement yesterday 12/26/22. We installed it and did not work. I returned to Lowes to return it but was instructed to contact your customer service. Your customer service informed me that I needed to check the elements on the water heater and that I needed to get a tech...
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Bijender S Verma
from Panchkula, Haryana
Dec 26, 2022
Dec 26, 2022
This thread was updated on Dec 26, 2022
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Non Installation of Water Purifier

Address: karnataka, India

I have purchase AO Smith on panchkula on 07/12/2022 but even after 20 days they have not installed it. Unethical behavior by AO Smith. Such a waste of money....
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V
VINESH NUTALAPATI
Dec 18, 2022
Dec 21, 2022
This thread was updated on Dec 21, 2022
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Regarding power issue of ao smith z9 water purifier, authorised service center on giving grievance or complaints also th is no use

Hi im vinesh, my mobile number [protected]. i have raised complaint ticket number 16939511 on 23rd NOVEMBER 2022 regarding power issue of my water purifier. but not yet resolved. there is no response from customer support. worst service... we are facing so many issues with unresponsive support and service.
But there's no use on giving complaint here also. Never seen such a worst service like this ao smith. Better to give awareness...
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K
kumar_053@rediffmail.com
from Muzaffarnagar, Uttar Pradesh
Dec 12, 2022
Dec 17, 2022
This thread was updated on Dec 17, 2022
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Request has been registered with with ref. number 17016070.

Address: New House, Surya Enclave, Muzaffarnagar, UP-251001

Hi, Can you please share the reason?? Why are not working on my request and not respond. This cannot be acceptable. If you are not able to provide services So please return my all amount with the AMC. Because your services is very irritating...
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VINESH NUTALAPATI
Dec 11, 2022
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Regarding power issue of ao smith z9 water purifier and authorised service center

Hi im vinesh. i have raised complaint ticket number 16939511 on 23rd NOVEMBER 2022 regarding power issue of my water purifier. but not yet resolved. there is no response from customer support. worst service... we are facing so many issues with unresponsive support and service. authorised service people also not responding...
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VINESH NUTALAPATI
Dec 11, 2022
Dec 17, 2022
This thread was updated on Dec 17, 2022
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Regarding power issue of ao smith z9 water purifier

Hi im vinesh. i have raised complaint ticket number 16939511 on 23rd NOVEMBER 2022 regarding power issue of my water purifier. but not yet resolved. there is no response from customer support. worst service... we are facing so many issues with unresponsive support and service....
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VINESH NUTALAPATI
Dec 6, 2022
Dec 17, 2022
This thread was updated on Dec 17, 2022
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Ao smith z9 water purifier power issue

Hi im vinesh. i have raised complaint ticket number 16939511 on 23rd december 2022 regarding power issue of my water purifier. but not yet resolved. there is no response from customer support. worst service......
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kavitha kartyk
Dec 2, 2022
Dec 15, 2022
This thread was updated on Dec 15, 2022
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Unprofessional behavior of Service Area manager

I’m Kavitha from Chengalpet, Tamilnadu. I like to bring to your attention my recent unpleasant experience with your service representative.
I bought a AO Smith Z5 water purifier in Mar 2022 and recently on 18/Nov raised a service request #16917211 as the product has issue.
Despite 24 hours resolution SLA, the engineer called only on 22nd Nov. since I was away at work I asked the engineer to come on 24th Nov and he agreed....
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S
Sangeethabharat
from Hyderabad, Telangana
Nov 30, 2022
Dec 15, 2022
This thread was updated on Dec 15, 2022
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Water heater complaint no resolution

Address: Hyderabad, Telangana

My complaint reference no is 16902489 raised on 15 th Nov . The technician visited and informed that some wiring needs to be replaced which they will indent . It is more than 10 days since and there is no response .

Issue has also been escalated to their Area manager, Mr Ravi but he stopped taking the calls .
No information on when the parts will be received or the complaint will be resolved

Very pathetic...
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S
sk250344
from Faridabad, Haryana
Nov 12, 2022
Nov 14, 2022
This thread was updated on Nov 14, 2022
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3L Minibot SZS water Geyser Element Faulty

Address: 1203, Sec-17, 3rd Floor, Faridabad, 121002

AO Smith - It is the worst and fraud company I have ever dealt with.

My 3L minibot geyser purchased on 18th Oct element is faulty as checked by their technician. Now after multiple calls to customer care they are not sending any technician to replace it. If machine is in warranty then what is the problem in replacing it. I wish I hadn't purchase the product from them and rather go for Bajaj or Havells. Worst company, pathetic...
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Kakkar K
from Pune, Maharashtra
Nov 11, 2022
Nov 14, 2022
This thread was updated on Nov 14, 2022
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Regarding AO Smite Service

Address: WHO Regional Office Central 301, Third Floor, RED Building, Above Shinhan Bank, Galaxy Co-op Society Ltd, 353, Plot No 245, Boat Club Road, Pune - 4

We have purchased AO SMITH W/P Z1, B[protected], Dated 17th Dec 2021, our Product No. is IUV010052RZBHN0

we have received following comment form service desk
We would like to inform you that, (B[protected] this serial number has been registered with different customer.
customer name: NILESH TURKHIA

after than i was share copy of Invoice, after than still not received any replay...
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S
Same3
Nov 11, 2022
Nov 14, 2022
This thread was updated on Nov 14, 2022
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Money order for sending money

Sir one person from online has been frouded 550rs from me..The watt up number of this frauder ...is[protected]..please take against him.....
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M
mk9920044701
Oct 23, 2022
Oct 24, 2022
This thread was updated on Oct 24, 2022
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Unethical behavior - AO Smith Geyser complaint

Address: Mango Jamshedpur Jharkhand - 832110

12th October 2022 - registered complain date
-[protected]
- numerous call to assigned technician, no response, asked money before service, all calls recorded then talked to service supervisor ( number given by customer care) no response on call then send all information on whatsapp,
No proper way of dealing customer, request generated multiple times but n resolution. they say its out of warranty so company doesn't provide...
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A
anandgujjar
from Hyderabad, Telangana
Oct 22, 2022
Nov 1, 2022
This thread was updated on Nov 1, 2022
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Geyser not working and no response since 15days

Address: Gayathri Nagar,Jubilee Hills
Website: aosmith

I have complained for geyser service 15days back but still my issue not resolved. No response yet all .They are simply asking to call area manager and area manager assigned different persons each one will calls and ask for the address. Its ridiculous. Some one came and he said that I don't have tool to open the geyser even. The other person called me after a week and he assured me he will be visiting today(22nd Oct 2022) but not yet visited...
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J
jabar singh rana
from Delhi, Delhi
Oct 18, 2022
Oct 24, 2022
This thread was updated on Oct 24, 2022
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Misbehave and bribe

Address: KA304

Sir/mam
i have purchase two geyser on dt 17..10.2022 from the anuj electronics wide invoice no-aet/22-23/250 but one person come at home for instalation but he is demanding the bribe for instalation for one geyser whenever we also purchase two geyser when we deny to given than he left the geyser and open the box if any item is missing than who will be responsible
if you make such channel partner than your image and product...
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K
Kitty1909
Oct 17, 2022
Oct 25, 2022
This thread was updated on Oct 25, 2022
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Installation not done properly

Hi .. I had my installation of water heater 15 litres with acknowledgement number[protected] on 14/10 at pin code 141002.
I had water leakage when it was installed . The technician didnot resolve it and said he will come tomorrow.
Since then I have raised several complaints with customer care no one had turned up yet . The technician was rude and said raise whatever we want to against him . He will choose his convenience.br...
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Pkbalasaria
from Bengaluru, Karnataka
Sep 26, 2022
Sep 28, 2022
This thread was updated on Sep 28, 2022
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Unprofessional, no transparency and pathetic installation by engineer

Address: Bangalore

I bought the AO Smith Elegance 15litre Geyser on 24sept'2022. I received called from one concern person for Installation at morning on 25th Sept'2022. I told will call later, but after calling him several time doing whats app he didn't replied. AO Smith call centre also stated to wait and cannot further escalated they bluntly refused. I was informed it was charged installation but no transparency or information was provided about installation...
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Gokul NVLogs
Sep 20, 2022
Sep 26, 2022
This thread was updated on Sep 26, 2022
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Amc renewal contract not updated

Has my contract of amc getting expired.before expired I have paid my money through gpay on 5th September 2022 for amc renewal. When we call customer care they only say we have raised ticket and asked to send mail to [protected]@aosmithindia.com .but from past 15 days no response to email I sent with transaction details to update my renewal....
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