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AO Smith Complaints & Reviews

www.aosmithindia.com

2.5

Updated: Feb 18, 2025

Complaints 372

Resolved

165

Unresolved

207

Good! AO Smith values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that AO Smith step up their efforts to fully resolve all complaints 👍

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Water Heaters & Geysers

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RO giving tds 25

WORST EXPERIENCE: AO Smith Water purifier started leaking after service and motor connector pipe was broken while tightening

AO Smith Service center person refused to give service report and bill for part replacement.

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water purifier amc issue

unethical service

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AO Smith reviews & complaints page 9

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Address: Kalyan Nager,Near Duladevi Mandir,Cuttack,Odisha,753014

Dear Sir/Madam,

I am a perspective customer and have shortlisted your Geyser to be installed in my project in Cuttack, Odisha, 753014.I have contacted your customer care to reach out to the sales team and got the what's up number and contacted them. They asked me to send an email so send the email with details. It is been one and half week now nobody contacted me. I need 10 Geyser to be installed in my first project in...

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Address: dindigul

I was bought ao smith x8 water purifier at the time of 13/06/2020. but i was installed next month because of covid issue, 13th june 2021 my machine was suddenly stop . 2 filter was not working, because of covid lock down not able to get service. now i want to replae the filter with comprehensive service warranty...

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Address: shimoga karnataka

Sir,

I had perches AO Smith water purifier since three years back. Service
persons came to my home and serviced the purifier during february 2020 Now i have problem in the said purifier i made a request to service person on 5/8.2021 of his cell number is [protected]. till today that is 8.7.2021 despite of several requests the said service person did not turned out and he does not care about this. I have suffering from...

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We have purchased Ao Smith Z8 10 L RO Water Purifier (Black) on 17 dec 2020.At that time also, the product got installed after about one month of delivery in around last week of jan 2021. Now the RO is not starting.We already launched the compaint on 31 july 2021.But it has been 9 days, there is no response from the service team.Whenever we call customer care, they simply say that the product will be repaired/serviced soon.But we dont get...

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Hi Ao Smith,
[protected]
I have requested your team for my purifier service, gave complaint almost more than 10 days still now it hasn't been solved and they are saying every day tomorrow tomorrow and also no one contacted me sent almost 10+ emails and 20+ calls still not getting any response
I am getting pathetic worst very very bad response from your team
Serious service team and customer care team here too...

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Dear AO SMITH,

I don't feel sorry to say that I am regretting choosing the AO smith geyser in spite of having a lot of options. I preferred quality sales assuming that the reputation of AO smith does provide quality service. But, I am utterly wrong as I came across the worst ever after sales service one can encounter from a world class organization.
I purchased " AO Smith SGS-PLUS-010 Storage 10 Litre Vertical Water...

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Address: Pune

I bought 2 a0 Smith water filters

Both the time servicemen charged differently

When asked more charged was a superior quality

Then next day they are again called for extra money

Pathetic service ao smith...

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AO Smiths is not providing service to my request number 14671125 From past 8 days, I been calling them, sent email to customer services and grievance mail I’d. But the only response I got is as follows. Even after paying for AMC, these guys are not providing service.

Dear Customer,

Greetings from AO Smith India!

We regret for the inconvenience caused.

Your request has been...

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Dear Authorized people of Aosmith,

Subject: Request#14672325 & 14700449 respectively

We purchased AO smith on 25june'2020 and our filters were not working properly and there is a physical damage for external candle setup.

My mom and dad tried reaching local service guys by named Sai and Yaswanth for the same in the month of may'2021 for which no one attended the complaint till now and got a...

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The part fixed by the authorised technician is faulty. The water from my X8 water purifies is not filling the tank but continuously flushing out all the water to the drain. Horrible service provided and horrible response to service request to customers who have paid and taken an AMC. Very very dissapointed with AO smith service....

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To the above subject today after AO smith guy came home for periodical Maintances of Water Purifier Z9 Model under AMC … has spoilt the Machine an the Water Purifier Started Leaking from all over the Body … an then he empty’s the water purifier an says something went loose he has tightened it now it will not leak … thus he left my home in few minutes water started over flowing again then I stayed calling the same number from where...

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Address: 14 amman koil street,ARANI, THIRUVALLUR DIST,601101

Its been 4 Days Since I Registered Complaint Regarding My Leakage Issue in AO SMITH WATER PURIFIER I am Calling them every day BUt there Is no Response from sales team and service team I need an solution “ASAP”...

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I have raised my concern about water purifier not working and we are struggling to get drinking water from outside. I raised the ticket on 5 th July but nobody responded and I have given call again on 8th July but again there is no proper response on the solution.
I'm approaching expiry of my warranty and due to that purposefully not responding. Its looking like a cheating.

I want service immediately otherwise I will...

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I had issue with my z9 water purifier and had a technician come over 2 weeks back, I asked the technician to have a look at the filters inside the machine as it may need replacement however the technician was hesitant. Now it is just a week that the warranty expired and when I call AO Smith customer care, I have been given a price of 5000 to 9000 for replacing the filters. I had issues and have called in technician twice in a year and continuously...

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Address: Hyderabad,ghatkesar,medha colony[ b-block H.NO 104]

We had informed to the customer care but they had not respond to our problem and it is not working properly and it not purifying the water and it is taking lot of time to refill...

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Address: #30-231/2 OLD SAFILGUDA NEAR GOVT, SCHOOL VIGNESHWAR COLONY

Dear Sir / Madam,
I Placed the complaint on Wednesday 16th of June.
Today Wednesday 23th of June. No one has rectified my problem.
Almost 8 day gone to solve the problem.
I want to know weather is there any Technical team available to AOSMITH INDIA or not.
From past 8 days we dont have water. we are buying here and there in this Dangerous Situation of Corona.

Hello K VEERESH ...

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Hi team, we have purchased AO smith water purifier an year ago. Now we are getting an indication of (RO SCMT) on machine. We have tried contacting customer care number but there was no response and its been 3 weeks we are trying to raise a complaint but there no proper path for raising complaint nor they responding to our mesages or mails..the service is very bad..kindly look into this as soon as possible.....

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I have a AO smith Water purifier Z8 model. 10 days back i had filed the complaint on [protected](AO smith customer care).
The technician was sent at my place the same day. The problem with the RO was, the tank was not being filled but the waste water output was too much. The technician told us one of the filter will be changed. He changed pur filter with one of the old kept with him, and told us that tomorrow he will get the new filter....

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My Z2+ started leaking water a few weeks ago. After raising the complaint (first raised on 21 May, request#14412345, request#[protected], the service technician has come thrice to no avail. He has overcharged me by asking me to pay to his personal Google Pay account. The problem with the filter has escalated with a shrill alarm coming every time I switch in on (in addition to the leakage). He now suggests we change the display as well but is...

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I have RO purifier and need to change the filters of RO and SCPA.
I called 2 times to customer care and there response, we will not able to give timeline for technician visit.

I am waiting for call from them for past 2 days but no response yet, simple answer we cant assure the timeline

Customer care people dont know anything about service partner or technician details

My Self Smit Jain from...

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