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AO Smith Complaints & Reviews

www.aosmithindia.com

2.5

Updated: Feb 18, 2025

Complaints 371

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165

Unresolved

206

Good! AO Smith values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that AO Smith step up their efforts to fully resolve all complaints 👍

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Water Heaters & Geysers

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RO giving tds 25

WORST EXPERIENCE: AO Smith Water purifier started leaking after service and motor connector pipe was broken while tightening

AO Smith Service center person refused to give service report and bill for part replacement.

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water purifier amc issue

water filter x8 pump replacement

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AO Smith reviews & complaints page 5

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We got a new AOSmith water purifier two months ago and now its not functioning and making acute beeping noise. the service guys comes and says, change the filter in two months. There are other residents in my apartment who changes every 6 months. So something is fundamentally wrong with the machine and filter.

According to call center lady - water coming to my house is different than other houses in same apartment building....

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Address: 3-654, VENNELAPALEM VILL BO, PARAWADA SO, ANAKAPALLE DISTRICT

Sir/Madam,

I purchased AO SMITH Z8 water purifier on 21 Apr 2021. It stopped working from 17 Jun 2022. I raised a complaint with customer service team of AO SMITH with complaint number 16273504 on 17 Jun 22. Service technician visited our home on 28th Jun 22 which is delayed by 12 days. Your company saying service will be given in 72 hours. Technician found 4 Rats in his inspection inside the purifier. These rats damaged the...

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I have an AO Smith Geyser 15 ltr capacity which I bought in 2020 (Model HSE-VAS-X015). I have opened 20+ complaints for this geyser ever since. THe geyser trips down MCB from time to time when turned on and then it does not turn back on until the next tech visit. The technician has changed the coil/thermostat and performed cleaning of the tank multiple times but the issue does not seem to disappear.

So here I am, asking for...

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I purchases AO smith Z2+ UTc water purifer and it was installed on 29th May. Since 31 May, it has not been working. I am tryijg to get a replacement but to no avail. Till today I have not got any replacement. I have raised it on whatsapp, over call and email but there is no proper escalation matrix which I am getting. There is no resolution I am getting. I am unable to get safe filtered water despite purchasing a water purifier....

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Address: khewat khata no 403/504 khasra no 1165 , oppo evergreen international , Behrampur village , Gurgaon

ON THE SAME DAY OF INSTALLATION RO STOPPED WORKING .
We(GKN INTERNATIONAL ) have purchased a New RO AO Smith WPZ2+
against order no HJP-C-SOA3504, code[protected] from Vijay
Sales India Pvtd Ltd, urban estate, Sohna Road, Jacobpura, Haryana on
31st-May 2022 valued rs 19000.
Its was Installed on 1st June 2022 ….
But on the 2nd day itself its stopped working .. Since that day till now I
am...

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Address: Bangalore

I purchased a AOmsith Water purifier Pro Planet 7 last week directly from your sales executive Mr Uday in Bangalore, the product was billed from Sampurna International, the distributor to Bangalore. this has been a horrific experience since Day 1.

1. Water started leaking below the unit. had to raise it to Uday and a ticket was raised to rectify it. A person named Naveen came and told he fixed it ans informed me that it was...

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Address: Vijayawada

I bought AO Smith Water purifier P6 on march 3rd 2022 from Vijayawada Andhra Pradesh after one week usage hot water flow pressure has reduced.so i registered call for techician. Techinician visited next day and he replaced with hot water tap then flow is good again after 2days water leaking from night visible L.E.D so i raised a call again the same techician visited and he told tank was broken, he replaced with new tank and left after one...

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I have previously raised a complaint regarding geyser.
Ref: https://www.consumercomplaints.in/ao-smith-company-not-giving-warranty-on-manufa...⇄

But the complaint was marked as "Resolved" but it wasn't resolved.

I request AO Smith to send the technician to repair/replace the faulty geyser....

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Address: Hubli

I have been requesting to the service provider for ao smith water purifier cap since more then a month they have been delaying it by one another excuse and not receiving the calls the worst service i have ever been through please ask ur service men to receive my call or call me back...

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I want to buy RO Membrane and SCPA Filter kit for AO Smith Z-9 on my pin code 444503.
Due to service my Water purifier
I have purchased Ao Smith Z-9 Water Purifier by Amazon, But your service is not available on my pin code.

Please suggest it to me....

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Our RO Water Purification system has stopped working. It is under extended warranty. We complained to AO Smith Customer on 11-Apr-2022. As per email received from them for request tracking, the complaint reference number is 16050321.

However, despite repeated calls to their customer service over the last 7 days, they have so far not sent an engineer to rectify the complaint. Our RO system is still non-functional even though...

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I have been following up with AO Smith Service Center for the past 2-3 weeks and still, no agent has come to my place for Service. I talked to Service Agent but he is giving false promises.

Have purchased Water Purifier Z8 model and I have purchased AMC as well and bit worried about the annual service even after paying a hefty amount. they have to come to my place for Preventive maintenance which they legally mentioned in the...

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Address: L2/1, HILL SIDE COLONY -2, ATUL , VALSAD, 396020

I purchased AO SMITH 6ltr Gizar, Mod: SGS-PLUS-006, Product No: EDSV006CMC0H1A0 in 2020. Its working UP TO 29/03/2022. Now today morning its not start so I checked Power supply is ok but Gizar not start.
My Mobile number : [protected], [protected]

I hope you will clear my complain and resolve this problem, Also its 4Years warranty period.

Thank You,

Mehul Shukla.
[protected]
[protected]...

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Address: A1/B, gali no. 2, krishna colony, sehatpur, faridabad, haryana, 121003, near B.B.N. public school

Hi team,

I have purchased your AO-smith water heater 15 ltr on 21st November 2020.
I have facing lots of problems with this product and I have registered the complaint 9 time from the purchasing of water heater is not working, you have changed the element, 2 time and next time some other equipments.
You can check my all complaint details.
On 8th march 2022 morning, water heater catched the fire, I have...

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Address: 5-157-3 Limdi Faliya Pinjarwada, Near Rex Tailor, C Godhra Panchmahal

Hello AO Smith Team,

As i am getting very worst service from AO Smith Team, as i am not getting ANY TIMEly service from AO Smith Team, as i renew my warranty at that time service made its almost 4/5 month now. no one coming proper engineer for service every time sending ### labour in visit.

Kindly look into it asap

Faizal Mansuri
Mo: [protected]...

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I am letting u know that i bouth Z8 model of AO Smith and also purchased warranty from the last 2 year. But RO SCPA lights will only blink once warranty expire. Light blinks just after the next day of warranty expire. It happens from the past 2 year. Why light not blink after some day of warranty expire or before warranty expires.
Even it's too costly your service.
I am not happy with your product and your cunning marketing...

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Address: Village- Bichitrapur, Dist - Jajpur, Odisha. PIN - 755007

I have been dealing with the AO Smith team for the past 14 days since my water purifier's (P3 system) water tab has internal damage and we can't get water out of it. The local team had previously checked and said we would replace the water tab, but it has not yet been replaced. I follow up with customer care and the local team on a regular basis (number provided by AO Smith), but they never answer my calls and lie to me if they do.
There...

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I have purchased ao smith geyser from Vijay sales and it got delivered but the installation from ao smith service Center are not responding properly since from past 8days iam complaining to ao smith through mail and calls but no use. Please help.

Mob:[protected]...

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Address: Gurugram Haryana, 122002

Current is coming from water gyser while installing it. I have complaint about this to the customer service care but no response from them...please solve this issue...thank u...

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Address: 509 Fifth Floor Gemini Gardenia Taramandal Gorakhpur UP 273016

I have purchased AO Smith HSE-HAS 15-Litre 2000-Watt Storage Water Heater (White) | B0152X4708 ( B0152X4708 ) HSN:8516 on dated 30/07/2018 through amazon, but from last 3 days it's not working.
Please rectify
Dr Amresh K Singh
Mob-[protected]...

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