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AO Smith Complaints & Reviews

www.aosmithindia.com
2.5
Updated: Feb 18, 2025
Complaints 372
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165
Unresolved
207
Good! AO Smith values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that AO Smith step up their efforts to fully resolve all complaints 👍
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AO Smith reviews & complaints page 7

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S
shanthi vasanth
Nov 20, 2021
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141123219579772 awb

Address: 13/1, annai indira nagar, second right street, irugur road, ondipudur Coimbatore

Dear sir

More than a week lot of calls made my parcel has not been delivered. Kindly look into the matter and arrange to send me the same....
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R
Ram prakash05
Nov 18, 2021
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Installation pending

I received product 5 days before no one came for installation such a useless customer service...
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R
Rahul.naique
from Panaji, Goa
Nov 18, 2021
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15 ltr wall mount vertical water heater

Address: H. No. 355, Near MRF Showroom, Campal

No proper flow of hot water through shower.

Previous complaint not resolved yet....
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S
Sarathbabu47
Nov 18, 2021
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Geyser/ observed sounds

Address: SECTOR 7 BAHDUR PUR HOUSING COLONY NEAR APRAJEETA APT B.H.COLONY, Sampatchak,BIHAR - 800026

When we on the water tap big sound of tak, tak observed...
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N
nirmalprim
from Noida, Uttar Pradesh
Nov 14, 2021
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15L TR VAS. 15 Litre Geyser

Address: Shushant Estate, Sec 52, Gurugram

I purchased above geyser on 04/01/2021 in Gurugram and in that season it broke down not less than 5 times. Each time the technician would come and repair and it would then work for few days or a week and again it would develop a fault.
The second season has just started and again it has broken down. I have requested by sending several emails that there is inherent problem with this geyser and they should replace it.
i have not...
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R
Rishabh Chatrath
Nov 9, 2021
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Water Heater Support Reqd

Water heater complaint registered 2 days back but no support received yet. Calling incessantly...
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P
PChaitu
Nov 6, 2021
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No Organised support

Hi AOSmith Team,

Hope you are doing well !

I'm really not satisfied with the service giving in my location -Kakinada- 533005. Last year I purchased z8 water purifier and due to issues it was replaced with other one by AO Smith company. I have checked with call support regarding warranty of replacement product, they said it is in warranty. Here, local technicians not accepting this warranty given by AOSmith company....
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A
Altaf sheth
from Himatnagar, Gujarat
Nov 1, 2021
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Water purifier x4+ is not working

Address: 204, firdous flate, Near fatima girls hostel zahirabad

Just 20 days ago I bought x4+ water purifier now it is not working at all...
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R
ravi dutt kamboj
from GANDHINAGAR, Gujarat
Oct 30, 2021
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Water geyser in warranty

Address: Plot no. 107/2, Sect0r 1B, Gandhinagar, Gujarat.

Our water geyser has not been wrking since last one week.It is getting tripped when we on it .despite registering our complaint nobody is attending to the same causing us hardships .please attend to our complaint immeditely as the winter has set in ....
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B
B.Brahma
from Guwahati, Assam
Oct 27, 2021
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Malfunctioning of elite series water heater.

No display as well as no hot water is coming out....
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M
MANOJ KASER
Oct 26, 2021
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Complain regarding installation Fraud

I have recently purches AO smith Gyser(AO Smith HSE-VAS-X-025 Storage 25 Litre Vertical
Water Heater (Geyser) White 5 Star | B01892ML6Q (
B01892ML6Q )
HSN:85161000
) from Amazon.in. After delivery of product i have receive a msg from AO smith customer care for free installation .Further, I have raise the installation process by engineer assigned by AO smith. After installation your engineer was demand installation...
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S
shrutiloharuka
Oct 25, 2021
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Customer service very bad, delayed again and again

We had purchased X5 (UTC) with serial number B[protected] on 13.11.2018 under the name Mr. Anand Kumar Luharuka. It was purchased under the impression that it had a low maintenance and long lasting use . However with regret, we must tell you that we had to make a complaint with regards to the flow of water where it was almost nil .
A water purifier being one of the most important part in day to day life, the malfunctioning caused...
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J
Jaydeepsinh Solanki
Oct 24, 2021
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Water Geyser Noise

Address: Bhayli, Vadodara

I have just purchased AO Smith 15 liter water geyser however it is too much noisy. Please help to get resolve....
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B
Bittu Bindass
Oct 21, 2021
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Red light blink water not come

Address: Rental flat 193, Lohia nager Kankarbagh Patna

Please resolve the problem as soon as possible, it's under garantee...
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D
Drbharatraj
from Nellore, Andhra Pradesh
Oct 20, 2021
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Geyser stopped working

Address: 31-34-08 ITI ROAD OLD KURMANNAPALEM BHARATH NAGAR ROAD 1
Website: Consumercomplaints.in

My geyser is not working it’s just 2 month used
And is still under warranty...
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D
Drbharatraj
from Nellore, Andhra Pradesh
Oct 20, 2021
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Geyser problem

Address: 31-34-08 ITI ROAD OLD KURMANNAPALEM BHARATH NAGAR ROAD 1

My geyser got complaint and it is still under warranty...
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B
Bhaskar_Bhatt
from Delhi, Delhi
Oct 16, 2021
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Resolved

Product not received

Dear Supplier,
I am frustrated by your customer care response.
Kindly let me know abt details of order no.21261
Product:
Finesse 10 vol. 10 L
I have placed an order 4th of oct 2021. No received yet....
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P
Polash Bharali
Oct 11, 2021
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Malfunctioning of water filter Product id B6411902230037

Address: Vadodara India

Sir,
My product last service done on 29th June 2021. Filter and a number of components changed.

For last few days water deposition & filtration is very low. You are requested to rectify the same free of cost.

Regards

P J Bharali
Vadodara
Product id
B[protected]
M [protected]...
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S
saral kanodia
Sep 18, 2021
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Water Purifier Z2+

Address: E-1303, Purva Highlands, Holiday Village Road, Kanakpura Road

Water Purifier was installed yesterday. The water coming out has white particles. We have flushed the tank 5 times but still clear water is not coming....
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M
murali920
Sep 7, 2021
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AO Smith HSE-VAS-X-015 Storage 15 Litre Vertical Water

Address: 2-56, pedda komati veedhi, L.N.PETA, Srikakakulam, Andhra Pradesh. Pin 532458

Geyser is not heating water but it has power...
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