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AO Smith Complaints & Reviews

www.aosmithindia.com
2.5
Updated: Feb 18, 2025
Complaints 371
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Unresolved
206
Good! AO Smith values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that AO Smith step up their efforts to fully resolve all complaints 👍
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H
haseeb12
Aug 3, 2016
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Water heater warranty service not available in nalgonda

Address: 508001

I brought the ao smith geyser last year. It has a warranty of 3 years.
I have an issue with geyser, i am just getting air from the tap, when i called the customer care, they are saying they wont provide the service in nalgonda, telangana (508001). Better to contact your local plumber. Now please help me then what is the use of warranty when they cannot provide the service...
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swd99208
Jun 6, 2016
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Case 08174045 for water heater GCV50 00L010S45

Address: 89131
Website: none

In August of 2013, I replaced my old water heater with a new one as indicated by the above model number. It did not last even 3 years. I called the customer service phone number and the troubleshooter indicated it was most probably a condensation problem. I had water flowing everywhere so I called my home warranty company and they sent a professional to my home and indicated that the tank had failed.

I was informed by the...
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N
Nishant Satyam Singh
from Delhi, Delhi
Feb 26, 2016
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Geyser caught fired and damaged my washroom-compensation denied

Address: Panchkula, Haryana, 134109
Website: www.aosmithindia.com

Hi

This incident happened a couple of months back. Technicians from AO Smith did visit my place and replaced the Geyser however they were unable to give me any explanation to why this horrible incident happened.

Although nobody was harmed in this terrible incident however the fire badly damaged my wash room and the plastic fumes that came out from the burning geyser damaged the wall painting of my flat. I was...
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S
surinder kumar
from Pathri, Maharashtra
Oct 13, 2015
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Gyser

Address: 134109

Hello I have purchased 2nos of AO Smith Geyser from United Lights Sco 18 sector 18c Chandigarh Sr. no B[protected] & B[protected] on 21 -11-14 The dealer informed me that he will request the company to supply decorative panel In the mean time we visited USA to our children . On our return we found that we did not receive the panel at home After many reminder to him now I am lodging complaint to u against the dealer for not supplying...
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M
Megha Agarwala
from Kolkata, West Bengal
Dec 28, 2013
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Geyser creating loud sound

Address: Kolkata, West Bengal

This is with reference to our purchase of a geyser (AO Smith HSE-SES 25L Water Heater-White) dated 12.12.2013 from Great Eastern Appliances Pvt. Ltd. Kolkata. For your reference our purchase invoice no. BB/CM/06900/13-14. Unfortunately, the geyser purchased is creating a lot of loud sound. We have lodged a complain to the costumer care and the person who visited us said that due to iron in the water, the geyser is producing these noises...
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G
gurji74
from Delhi, Delhi
Nov 7, 2013
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Poor Service

Address: New Delhi, Delhi

I had purchased 15lts AO Smith geyser last 4 days back. I complained so many times to their call center ([protected]) with a Request no. 05953261 but nobody bothered to install the product. On first request, they convey me it has been installed within 24hrs. After that their installation engineer called that he will not come at the site as that area is not belongs to him. Same had convinced to their call center but till the writing this note,...
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A
andrew22
from Mumbai, Maharashtra
Jul 29, 2013
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Geyser not working - no follow up

Address: Allahabad, Uttar Pradesh

Recently I purchased a Jaguar Geyser on the 13th of June 2013, my geyser stopped working after using it for a few day. I lodged a complaint ON THE 4TH of July at the Customer care and after repeatedly calling them the service man came and told me that the PCB needed changing and that it would take 10 days. I have been calling the customer care but no action has been taken.
Please Help...
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A
achintya_banerjee
from Delhi, Delhi
Jun 11, 2012
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Complain for water geyser

Address: West Bengal

I have purchase 1 No. AO Smith Jajuar 10 Ltr. water heater. Water Heater Details as follows :

Make : AO Smith Jajuar
Model : EWJ 6, 10 Ltrs.
S/N : BO[protected]

The Supplier Details as follows :

GANGULY HARDWARE STORES
B/7, BAGHAJATIN, KOLKATA - 700 092
WEST BENGAL, INDIA
Phone : 24147620, 24253408,[protected]

I have not yet received the Safety...
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R
rams88
Feb 14, 2012
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Geyser not working

Address: Hyderabad, Andhra Pradesh

I have purchased AO Smith Jaguar Model EWJ 25 I about 2 years back, suddenly the geyser stopped working. After that, I had a tough time to register my complaint. None of the numbers given in hand book or given in their web site is found to be working.. When I contacted Delhi office, the phone was continuously advertising their AO Smith products rather than anybody attending the call. Later, when I contacted the Southern Office, one person...
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surendersuman
from Gurgaon, Haryana
Dec 18, 2010
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new installation and change of front panel

Address: Jhajjar, Haryana

new instalatin is to be done and the front pannel is to be changed from white to red brick color
also free demo is desired....
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V
V Rama Rao
from Mumbai, Maharashtra
Jan 7, 2010
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Not Working

I have given a complaint to Jaguar service centre at Hyderabad but their response is very poor. neither their are lifting the phone nor responding to the computer auto register complaint. Because of non attending of geyser I am suffering. Please do the need ful...
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