Claimed

AO Smith Complaints & Reviews

2.5
Updated: Jun 27, 2024
Complaints 368
Resolved
165
Unresolved
203
Contacts

File a complaint to AO Smith

Having problems with AO Smith?

File a complaint and get it resolved by AO Smith customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

AO Smith reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
C
complainer000
Jan 8, 2022
May 19, 2022
This thread was updated on May 19, 2022
Resolved
Report
Copy
Resolved

Company not giving warranty on manufacturing defect

Address: Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura

We bought an AO Smith geyser. After we fitted it, the water is not heating when we turn the geyser on. I contacted AO Smith support and they allotted a technician. He visited and pointed out that there is a problem with our geyser. The warranty is still not expired, so I contacted support to ask whether the warranty applies to my case. To this, they keep telling that they are checking, but no proper response has been given by them. Even after...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
T
thakkard
from mumbai, Maharashtra
Jan 8, 2022
Jan 10, 2022
This thread was updated on Jan 10, 2022
Report
Copy

Faulty Geyser

Address: Knadiwali,Mumbai

We had bought three geyser on 10th of December and 3rd of January while bathing one geyser stoped working and whole house's light got tripped

We requested replacement of product as it is warranty period and dont want any part replacement or repairing work done as it is highly risky to keep faulty geyser home it might put our home on fire

But company says they wont replace, they will repair

I believe...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sailendra Patro
Jan 7, 2022
Jan 10, 2022
This thread was updated on Jan 10, 2022
Report
Copy

Excess Charge for Replacing Adaptor

AO Smith technician came our house for fixing some issues. He replaced RO Power Supply. Actually this one comes under 300.00. But he charged 1000.00 rupees. Other charges 475. I paid 1475 to S. Prabhuram. Fix this issue.

Regards
Sailendra
[protected]...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sanjeet Nag
Jan 5, 2022
Jan 7, 2022
This thread was updated on Jan 7, 2022
Resolved
Report
Copy
Resolved

Bad service provider- Thirumala prasad services Hyderabad

Address: Flat 41 odf colony rr homes, chandanagar hyd

I have been continuously facing bad service and very rude behavior from thirumala prasad provider from Hyderabad.

Even after rasing ticket these people cancel the ticket without my consent and keep on abusing with very bad language.

I have to keep on requesting them for the service.. AO Smith really have take a proper decipinary action on these service provider.

Register mobile number- [protected]br...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
jyotivet
from Patna, Bihar
Dec 28, 2021
Report
Copy

Poor service and apathy of service centre

Case no. 15508301 still not resolved after many calls and complaints.
Technicians visiting often make excuse of non availability of parts required for proper service.

Kindly do the needful...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shiva Panchal
from Bengaluru, Karnataka
Dec 26, 2021
Dec 27, 2021
This thread was updated on Dec 27, 2021
Report
Copy

Water Heater not working and no solution provided

Address: S4-105, M3M The Marina Sec 68 Gurgaon HR

Hi Team

I have a Geyser which I recently installed. From the day one it has some problems and I request service to resolve it. No one is able to resolve the problem and it has stopped working now. This is really pathetic experience. I am continously dropping emails and no response from the team. I am requesting for the replacement of this, but no one is helping me....
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Juraclassic
from Kolkata, West Bengal
Dec 25, 2021
Dec 27, 2021
This thread was updated on Dec 27, 2021
Resolved
Report
Copy
Resolved

Regarding Installation and Demo

Sir,
With reference to complaint matter, I wish to inform you that I had purchased a 6 ltr. Storage geyser on 19.12.2021 from Raipur electronics bansdroni Kolkata. Further on 20.12.2021 for installation and demo technician Mr. Tanmoy Mondal had been assigned with Installation request no. 15479265.
Mr. Mondal has visited and partially done his installation and demo job... and asking for job closure code with a assurance to revisited...
Helpful
Found this helpful?
Write a comment
Report
Copy
Y
Yogitagoy
Dec 18, 2021
Dec 20, 2021
This thread was updated on Dec 20, 2021
Report
Copy

A o Smith Geyser not working. Check it

Not working. Showing e0 error....
Helpful
Found this helpful?
1 Comment
Report
Copy
V
Vibamb
from Panipat, Haryana
Dec 18, 2021
Dec 20, 2021
This thread was updated on Dec 20, 2021
Resolved
Report
Copy
Resolved

Wrongly charged , poor service

I contacted AO SMITH CUSTOMER SERVICE for water purifier routine service on 6.11.2021. A person named Brijesh was appointed for the same . Mobile number -[protected]; [protected] . He without my permission changed parts charged me RS 5300 . I was surprised because I had never paid so much for services before . However to my disappointment the filter stopped working since the next day . And I have been trying to contact Brijesh . He just tells...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Prerana Dhoke
Dec 15, 2021
Dec 20, 2021
This thread was updated on Dec 20, 2021
Resolved
Report
Copy
Resolved

Servicing issue

Address: Oxford PAradise Sus Gaon Pune

We have logged an interest for Servicing 6th December but no one from the team turned up for 4 days. We are following up and we have to request them to send someone.

The service executive arrived on 11th December. HE did not have any id card no proof tht he has come from AOSmith, We spoke to his senior before he started working.
He cleaned the tank and left, he seemed very young and new to this job and also seemed untrained....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sagar pandya sbi
from Ahmedabad, Gujarat
Dec 10, 2021
Dec 14, 2021
This thread was updated on Dec 14, 2021
Resolved
Report
Copy
Resolved

Geyser noise

The water heater makes Noise during heating, Very unpleasant and feels that it may malfunction. Compare to other gysers not happy with the noise it comes during heating, so I raise a service request to fix this problem when I get a call from service manager Ritul Pakhali[protected] he ask me that didn't seller told you about this issue ?? I replied him no then he says I can't help you with this problem it's company fault and we raise this...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Husain8899
from Shahjahanpur, Uttar Pradesh
Dec 3, 2021
Dec 6, 2021
This thread was updated on Dec 6, 2021
Report
Copy

Received broken/damaged product

Address: Shahjahanpur,242001

I have bought this ao smith water heater sds-015 from amazon, which was delivered on 8th of November for which I have booked a installation from 3rd party on 1 December due to my pincode-242001. Your services aren’t here.
Yesterday i just unbox the water heater for installation then i saw a broken/damaged near corner and taping with white same color tape which was totally unexpected. Amazon is saying that i have to contact manufacturer...
Helpful
Found this helpful?
Write a comment
Report
Copy
With great anguish and disaapointment I want to let you know that my AOsmith 25 litre capacity geyser has given poor quality performance and below par unaccepatable standard.

Your technician has visited the site 3 times this week itself each time for the same issue giving us absolute assurance that the product is repaired but the very next day we face the same problem again.

He has changed the wire, thermostat...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Khab
Nov 23, 2021
Resolved
Report
Copy
Resolved

Ao Smith elite series jaquar geyser

I am disappointed by seeing these thing in a gyser of registered company . I had buyed this gyser but you are not using a good material for outer coating. Please check my photo below and give me service...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
K
Khushhal Singh Rawat
from Faridabad, Haryana
Nov 20, 2021
Report
Copy

I want to replace the product

I have purchased your AO-smith water heater 15 ltr on 21st November 2020.
I have facing lots of problems with this product and I have registered the complaint 9 time from the purchasing of water heater is not working, two time you have changed the element and next time some other equipment, now again there is same problem, still water heater stop working. Request you to please replace the product as soon as possible.
I have...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Khushhal Singh Rawat
from Faridabad, Haryana
Nov 20, 2021
Report
Copy

I want replace the product

I have purchased your AO-smith water heater 15 ltr on 21st November 2020.
I have facing lots of problems with this product and I have registered the complaint 9 time from the purchasing of water heater is not working, two time you have changed the element and next time some other equipment, now again there is same problem, still water heater stop working. Request you to please replace the product as soon as possible.
I have...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
shanthi vasanth
Nov 20, 2021
Report
Copy

141123219579772 awb

Address: 13/1, annai indira nagar, second right street, irugur road, ondipudur Coimbatore

Dear sir

More than a week lot of calls made my parcel has not been delivered. Kindly look into the matter and arrange to send me the same....
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Ram prakash05
Nov 18, 2021
Resolved
Report
Copy
Resolved

Installation pending

I received product 5 days before no one came for installation such a useless customer service...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rahul.naique
from Panaji, Goa
Nov 18, 2021
Report
Copy

15 ltr wall mount vertical water heater

Address: H. No. 355, Near MRF Showroom, Campal

No proper flow of hot water through shower.

Previous complaint not resolved yet....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sarathbabu47
Nov 18, 2021
Report
Copy

Geyser/ observed sounds

Address: SECTOR 7 BAHDUR PUR HOUSING COLONY NEAR APRAJEETA APT B.H.COLONY, Sampatchak,BIHAR - 800026

When we on the water tap big sound of tak, tak observed...
Helpful
Found this helpful?
1 Comment
Report
Copy

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR