Axis Bank Complaints & Reviews

Hi,

I had placed an order worth INR 5810 on Myntra using Axis Bank Grab Deal offers[1] to avail a 10% instant discount and 6% cashback. As per the Axis Bank (Grab Deals) Terms & Conditions, if no confirmation SMS is received within a week of the transaction date, a support ticket can be raised via their portal [2].

However, the support portal is non-functional despite repeated attempts on iOS, Android, and a laptop—it does not proceed when I click on the "Submit" button.

Recently, I received an SMS from Axis Bank stating that a cashback of INR 311[3] will reflect in my upcoming statement, but this amount corresponds to only 5% cashback, which is incorrect as per the Grab Deals offer.

To clarify, I followed all necessary steps for this transaction:

- Accessed Myntra via the Grab Deals portal (kept the portal open).
- Added all items to the cart while logged in to Grab Deals.
- Made the purchase using my Flipkart Axis Bank card on Myntra.

I also contacted Axis Bank (not Grab Deals) customer support, who confirmed the 5% cashback amount. This clearly violates the Grab Deals cashback offer of 6%.

I request:

- A clear explanation for this cashback discrepancy.
- Rectification to ensure I receive the correct cashback amount.
- Immediate action to fix the non-functional Grab Deals support portal[2].

Please look into this matter urgently. I have attached relevant documentation for your reference.

Thank you,
Abhinav Shandilya([protected]@gmail.com)
Card Last 4 digits: 6456

[1] https://grabdeals.axisbank.com/brand/myntra-offers
[2] https://application.axisbank.co.in/grabdeals/GrabdealsOrder.aspx?_gl=1*1l64jd4*_...⇄
[3] Image Attached

I have recently cleared the written-off amount associated with my account (Account Number: [protected]), card ends with 4909. but the derogatory mark is still reflecting in my CIBIL score. This is causing significant difficulties for me, particularly as I am currently making arrangements for my sister’s marriage, a critical situation that requires financial stability....

Dear Sir / Madam,

My name is Prasan Roy mascarenhas & My Mothers name is Veronica mascarenhas,
Due to Inactivity of Account my Mothers Account is Froozen & we visited to Axis bank Branch Udupi (Court Road) karnataka also given thumb and also collected Aadhaar / Pan / photo while applying for activation of account
After 2 weeks when I visited the Branch for Enquire on Status, they unaware of my request...

Hello.
I opened an axis bank priority asap account by funding 2 lakh, received account number etc in email
Till now it's not activated, customer care says they can't see any details.
Resolve this urgently, i am trying to reach you before taking legal action.
Branch: utib0005176
Contact - [protected]

I don't have consumer loan in AXISBANK, but in my CIBIL report it is showing i take consumer loan on[protected] for Rs.2000/- and Date Reported And Certified
on[protected] and loan number is BEN21E[protected]
so please check and remove the record in my name

I am a saving account in axis bank branch belur howrah (west bengal), without any email or MSG they always deduct my money from my account today I have deposited 800 in my account without any message or anything they deducted all my money.i am going through financial and medical issues please sir resolv this

I do see that every month, 7000 to 8000 rupees getting auto debited from my account. its not small amount. its hard earned money I have reported it to bank they said they look into it in upcoming 2 working days. If banks won't address such issues on priority. then is use of keeping our money in their banks. I do feel that Banks policies have to change. I expect them to take up such issues with immediate effect....

I have a salary account with axis bank and last month Axis bank created a demat account without my permission and now they have deducted 529 rupees without my consent. I have not requested for any demat account and not I want one....

Dear team I recently opened a account with axis Bank with account number [protected] and customer I'd[protected].

My account kit was delivered to branch and I visited today ie 22 July in sitapura branch to take my kit. I interacted with one of your lady executive for same.

She refused to deliver my kit as she said that they have not entered my kit in Dms and then I asked that it's not my fault I am having my original I'd please handover m my kit.

Then one of another employee come and said that we ll not give as your number is switched off and refused on the name of due diligence. I asked him to verify same. With my oficial mail id or by my original I'd card or by my original aadhar card but he refused.

Shocking... such a poor and pathetic service by such a brand name. I asked for I. Writing for same but you guys refused.

How you can denie a customer to deliver his account kit without any sustainable reason.

Also Refused to update my mobile number in account. Your guys were even not interested to providing service.

It seemed as if you were doing me a disservice by doing the job. Government banks provide more services than the inefficiency with which your employees are working.
I promise that if my issue is not resolved within 3 days, I will legally sue you guys in banking ombudsman and in district court for same.

Pathetic and arrogance at its peak in sitapura jaipur axis Bank branch and in bank. customers are mentally and emotionally harassed by your employees who are not even interested in doing their basic job.

Regards
Vikas Sharma

[protected]
Cust I'd :[protected]
Acc no : [protected]

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Live agent also was not able to help me just standard steps provided nothing else.

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br...

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Hello my name is Ahmed, every 1st I receive the money from my organisation. While being in a middle class family we will have a minimum EMI's to pay it doesn't mean we will maintain money like rich do. Every month I am being charged for not maintaining minimum amount for Axis bank. I do have another bank Indusind they never charged or took money from me. From 4-5 months I'm being charged for something and stating not maintaining. One month is okay for not being maintaining. My transaction and emi from the same bank will last till 15 of every month. From 15-30 or 31 it will be Zero. It doesn't mean it will be Zero for longer time salary will be credited by 1st of every month. This is really frustrating and dispute charges right now I'm having 1600 of minus charge.

On 21st i got a mail from axis Bank that INR 73576.54 has been debited from axis bank account for brn to acct closed in full and final set, though i haven't done any closer work for my account.

Please help me why my money has been debited and why my account has been closed

This is with reference to the3 fraudulent transactions done with my Credit Card no. ending with 6336 for a total of ~INR 3 lakh on 15th April 2024. The credit card was immediately blocked. FIR was filed with Crime Branch (copy attached).

Incident:

Axis Bank executive called to update KYC. I updated KYC on Axis mobile app post which he sent a link on Whatsapp to confirm the submission. Whatsapp No: +91-[protected]....

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