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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Jan 28, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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381
trying MNP BSNL to another operator : not getting UPC after msg to 1900
395
SIM card stopped working
184
upc cannot be generated for the reasons: (1) there are subsisting contractual obligations

Featured stories

Unnecessary Deduction of Amount from Main Balance
Broadband connection delayed
Regarding refund amount

Bharat Sanchar Nigam [BSNL] reviews & complaints page 143

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S
Satya Prakash Deo
from Delhi, Delhi
Aug 8, 2019
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broadband and landline bill payment still 18 days of dead connection

Address: Link Rd, Shakti Nagar, Shankarpur Colony, Cuttack, Odisha 753003, Cuttack, Odisha, 753009

I have a very simple question.
Do i have to pay the regular monthly bill to bsnl even if my land phone and broad is dead for about 18 days and above.???
I have registered a complaint online and also i have constantly called over phone and conveyed my concern but still my land phone and broadband is dead and they are not responding but they do there sincere duty while sending the bill.
Please help is a problem every time...
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A
amitkray
from Pune, Maharashtra
Aug 7, 2019
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wings services

I paid online for wings services of bsnl on 27/06/2019. There is no communication from bsnl either through sms or email after registration. I have the downloaded pdf that got generated after payment confirmation. I called several times but the customer care has no idea about wings services. Also i went physically to a bsnl office and given all details and they also could not activate the service. I sent several mails to bsnl which remain...
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V
vinod chander
from Mumbai, Maharashtra
Aug 6, 2019
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very high technical problem

Sir my name is vinodchander 2 days back i have recharged 30 rupees to my bsnl number [protected] i got 22 rupees balance from 2 days i did not make even a single call nor i messaged to any one but my balance shown as zero today morning i have called bsnl customer care executive for half an hour my call is disconnected by the customer service i have spoken to 4 people but nobody give a correct reply to my answer and wantedly negligent disconnected...
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vinod chander
from Mumbai, Maharashtra
Aug 6, 2019
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higher technical issue from bsnl

Sir my name is vinodchander 2 days back i have recharged 30 rupees to my bsnl number [protected] i got 22 rupees balance from 2 days i did not make even a single call nor i messaged to any one but my balance shown as zero today morning i have called bsnl customer care executive for half an hour my call is disconnected by the customer service i have spoken to 4 people but nobody give a correct reply to my answer and wantedly negligent disconnected...
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J
Jiten Kaparwan
from Agra, Uttar Pradesh
Aug 5, 2019
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deduction of money from my account

Address: MATHURA, Mathura, Uttar Pradesh, 281006

I am getting otp s from 57171.
I complaint about it but bsnl customer care did not respond properly. Yesterday there is deduction of rs 5 from my account.
Again i called customer care, they said they can't help.
Again in 1 hour rs.5 four times defected from my account. I called customer care they refuse to help, they said their surver is down they can't register my complaint....
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S
Srinivas Jagthalu
from Hyderabad, Telangana
Aug 4, 2019
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regarding the branch manager of rk puram branch of bank of india

Address: 14-88, Hyderabad, Andhra Pradesh, 5000023

Hello eveybody,
This is srikanth from hyderabad i went to home loan at bank of india rk puram branch hyderabad with the help of dsa (Direct sell agent) by bhaskar and yadagiri were they asked 5% of commission of sanctioned loan.
I have completed the process of home loan and given 5% commission to dsa.
The rk puram branch manager sanctioned loan amount 34, 50000/-. And dsa taken 5% commission of 34, 50000/- and informed...
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BSNLVictim
from Mumbai, Maharashtra
Aug 3, 2019
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bsnl services down since last 1+ month

Address: Bangalore, Karnataka, 560061

Bsnl bengaluru employees seem to be conspiring against customers.

My landline and broadband has been down since last 40 days.
I am made to pay bills regularly, although my phone and internet connection are not working

What's worse is that they switch on the broadband connection every saturday for 5 minutes and the close my ticket. I then have to raise a new ticket and therefore my ticket never escalates.br...
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S
Saraswathi Kulkarni
from Mumbai, Maharashtra
Sep 16, 2019
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non refund of deposit amt

Address: No 56 Amruthavarshini, 7th main 6th cross, bikasipura, Bangalore, Karnataka, 560061

I have surrendered my landline no [protected] on 10/06/2019.l have not recd refund of deposit amount so far.kindly do the needful at the earliest I have received final bill but i have not received my deposit amount to my bank account so far please do the needful itis already three months over since surrendering of my phone [protected] N saraswathi kindly inform me how much time will be taken to refund the deposit amount...
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M
MuraliChenna
from Bengaluru, Karnataka
Aug 3, 2019
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sexual objects

Address: Chittoor, Andhra Pradesh, 517172

I am getting unwanted texts from bt-650550. Please stop that type of messages. Otherwise close your bsnl. We choose bsnl is best other than corporate companies. But bsnl doing this type of cheep business. Children are watching these messages. Please stop sending our numbers to private operators. How will come text from these numbers to us. Please check and stop....
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A
Ani Krishna
from Neyyattinkara, Kerala
Aug 1, 2019
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bt-mobile messages deactivation

Address: 682311

Please deactivate bt-onmobl messages in my bsnl mobile number [protected]. These messages frequently come to my number and it is annoying. I tried activating donot disturb mode. But even then still messages are coming. Please provide either an option through which it can be deactivated or deactivate from bsnl. These messages are related to cricket scores....
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alanban
from Surat, Gujarat
Aug 1, 2019
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service not provided

Bharat sanchar nigam [bsnl] — service not provided but full monthly bill have to paid.

5 reviews
Bsnl, telephone house, 8, hare street, kolkata - 700001, kolkata, kolkata district, west bengal, india
Anananjoy on jul 26, 2019 submit a complaint
I was a regular customer of bsnl landline phone. Despite so many problems and complain vide different docket numbers bsnl never bother about that and since october'18...
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M
Manish Shah2189
from Jalalpur, Gujarat
Jul 30, 2019
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landline phone set not working properly

Address: D5Adarsh Row houses, Near College Campus.Tithal Road.Valsad 3960001 Gujarat.,, Valsad, Gujarat, 396001

Good day sir, my landline no. 242189 registered on name saroj r shah is not in good usable state, as many times it gets distubance noise which is not clear to hear from the other end. Please arrange and replace my old set. Myself bearing a age of 80 years am not finding it good enough to communicate as being my only source of communication with my family. Please do the needful at earliesr.
Thanking you.
Saroj r shah....
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G
GURUDAS chatterjee
from Mumbai, Maharashtra
Jul 30, 2019
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refund of security deposit money

Address: 104/21, Karunamoyee Ghat Road, Kolkata-82, Kolkata, West Bengal, 700082

Telephone connection no [protected] has been taken on 05 sep 1998 and security deposit made of rs 3000/-. The same has been surrendered on 08 mar 2019 at aotr (Alp) bsnl calcutta telephones, kolkata 700027. The security deposit has not been received till date. Request arrange to refund the same at the earliest please. Work order no [protected] dated 08 feb 2019. Last payment made of rs 352/- on 24 jan 2019....
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M
Malarkodi
from Chengalpattu, Tamil Nadu
Jul 26, 2019
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hindering google site

Address: Chennai, Tamil Nadu

Bsnl usually is known for not internet, but, hindernet. At the start of every month, it is a routine for them to block the google site with their logo and message to upgrade the existing speed of the net. For quite sometime, they have been using a block for availing free amazon prime membership, there by, blocking the google searches deliberately, driving the computer users to vexation. Two buttons are provided for decline and upgrade/positive...
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A
AnanAnjoy
from Bhubaneshwar, Odisha
Jul 26, 2019
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service not provided but full monthly bill have to paid.

Address: BSNL, Telephone house, 8, Hare Street, Kolkata - 700001, Kolkata, West Bengal

I was a regular customer of bsnl landline phone. Despite so many problems and complain vide different docket numbers bsnl never bother about that and since october'18 we have'nt have been able to phone anybody or receive anybody's phone over land line number[protected]. Although i have duly paid monthly bill within due date. Being fadeup about the service provided by bsnl ultimately i surrendered my landline telephone on 17.06.2019. From bsnl...
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S
simon pc
from Ernakulam, Kerala
Jul 26, 2019
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no 3g indoor coverage

Address: Puthengady House mulsamthuruthy

Mob.[protected]
Respected sir I am unable to use data services in indoor
Bsnl central govt service provider not providing 3g coverage.I had purchased a duplicate sim also
Nearest tower situated in Mulanthuruthy pallithazm onu 700Mts distance.i am really shocked sir
I never think about bsnl like this.No one can question bsnl
That's why they doing such activities
Only money no service
Very big...
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S
Siddhant Bhattacharjee
from Delhi, Delhi
Jul 25, 2019
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unable to send mnp porting sms and unresponsive customer care service

Address: Khordha, Odisha, 751007

I've been experiencing network difficulties and extremely low internet speeds lately on my carrier network bsnl. And since 22nd of july 2019, from around 6.30 - 7.00 pm, the internet speeds have dropped so low that it is absolutely impossible to even open a web page in one go. (I'm using my family member's mobile hot-spot (Via airtel carrier sim) to file this complaint. Such is the condition of the net speeds here.)

I have...
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R
ren90
from Bengaluru, Karnataka
Jul 25, 2019
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bsnl not providing upc

Address: 560029

I have sent porting request to 1990 many times in past 2 days (Port my bsnl number).
Bsnl is not providing me with the upc. I dont know why is this happening this way. I planned to port because of their poor service and they are showing up their quality of service in this regard too. Other service providers never refuse to port out this way though they take a few words from us to know the reason.

This is so bad from...
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Johny Pukhrambam
from Saiha, Mizoram
Jul 24, 2019
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bsnl network problem

Address: POWERGRID COLONY, LAPALANG, 793006

4g network was running very smoothly but from the last 2 days bsnl network is having so much problem in our area.. Sometimes network get disappear.. Sometimes even if network is available, sms and call get not reachable.. Mobile data is totally barred.. No network/signal at all... It is hereby requested to concerned authority to look into the matter and rectify the problem as soon as possible....
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A
ACV 2
from Perumbavoor, Kerala
Jul 24, 2019
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upc not issuing

Address: Ernakulam, Kerala, 682316

I have tried to get upc code from bsnl. Sent messages for getting upc and wasted my money. Bsnl deliberately cheating the customers (Who wished to port from bsnl due to worst services and waste service plans) lies that there is some network error. Poeple are not fool to believe their lies. If bsnl is not issuing porting code that means the only operator who disrespect trai rules is bsnl. It should be very helpful to the society if bsnl shutdown...
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