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BookMyShow Complaints & Reviews

in.bookmyshow.com

2.8

Updated: Oct 4, 2025

Complaints 1538

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852

Unresolved

686

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Address: Delhi

I have booked 3 tickets for movie "Delhi Belly" on 1st july 2011 around 11am for 10 pm show for the same date at MOVIE TIME through SBI net banking, after completion of transaction i.e. debiting the amount, it showed some technicaI error and i didn't received any ticket confirmation on my mail and phone. When i checked my bank statement, amount of rs 589 was deducted and i didnt get my tickets .i tried contacting them immediately number of times but all in vain....i mailed them too but i did not get any response till 2nd of july. now they have replied to my mail after 12 hrs of show telling that my tickets were booked..
i have records of my n their mails...
please solve my problem....

Aug 13, 2020

Complaint marked as Resolved

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G

guptadeepy

from Punch, Jammu and Kashmir

Jun 21, 2015

I have booked 2 tickets for movie Tanu weds Manu returns on 21st June 2015 around 2pm for 6:35p.m for the same date through state bank of Patiala net banking but I didn't get my tickets no confirmation recieved on email and ph no but payment of tickets already deducted from my account. I have record of deduction of payment 457rs. I tried so many times to contact ur ph no [protected] but I have no response. Please refund that payment in my account immediately. My email id is [protected]@gmail.com and ph no is [protected]. My bank acc no is [protected]

S

sak1234567

from Ahmedabad, Gujarat

Jun 10, 2016

Money refund for cancelled transaction

Hi, I booked 2 movie tickets worth 360 rupees. The online payment wasdone but the ticket booking got cancel at the end. The money got dducted from my account. When will i be getting my money back?

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Address: Mumbai Suburban, Maharashtra

Hi All,

Booked ticket today morning (1 Jul 2011) for Sunday's show from book my show. Money from my account got deducted but the ticket were not received. I tried calling their cosumer number, but in vain. Now I see that there are various complaints about the same. Booked the ticket using ICICI netbanking.

Please suggest what to do in this case? Can I file a police complaint somewhere in such case ?

Thanks

SK

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BookMyShow Customer Care

from Mumbai, Maharashtra

Sep 6, 2011

Verified Support

Dear Customer,

We would like to inform you that the amount for an unsuccessful transaction gets refunded automatically within 7-8 working days. And we hope that your transaction has been reversed by now. We would be glad to investigate the matter further. So, request you to please write to us at [protected]@bookmyshow.com with complete booking details entered while booking.

Thanking You,
Bookmyshow

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Address: Hyderabad, Andhra Pradesh

Sir,

It is intimated that i was trying to book a movies tkt on 01 Jun 2011 for 3 personnels for 05 Jun 2011 at Prasad, Hyderabad. But the tkt have not been booked and money has been debited in my account. Reference of the bank is attached.

References
Date (Value Date) Narration Ref/Cheque No. Debit Credit Balance
01-Jun-2011
(01-Jun-2011) TO TRANSFER
INB BookMyshow.com BOOK_SHOW Payments MSBI[protected]IG52851232 TRANSFER TO [protected] BILLDESK TRANSACTION A 499.65

It is requested a sum of Rs 499.65 be credited to my account No [protected] (SBI), MCEME Branch at the earliest pl.

Aug 13, 2020

Complaint marked as Resolved

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T

tester4gmail

from Mumbai, Maharashtra

Jun 30, 2011

Book my show is worst ever site... Never ever book from that site.

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Address: Mumbai Suburban, Maharashtra

Dear Sir / Madam,

This is with reference to the Partial Non-Delivery of the IPL Merchandise ordered by me via Bookmyshow.com.

I have placed the order online on Bookmyshow.com on the 7th of March 2011. at 16:50 p.m.

The total value of purchase is Rs. 845.00/-. The Bookmyshow.com Invoice no. is: INV[protected].

The list of things ordered by me were:

1) Mumbai Indians Large Flag with plastic rod for Sale 2x3 feet.
2) Mumbai Indians Wrist Band.
3) Mumbai Indians Mouse Pad.
4) Mumbai Indians Plastic Bugle.
5) Mumbai Indians Cushion.
6) Mumbai Indians Keychain Wristband.

I have recived only 4 Items out of the 6 ordered and that too in two seperate deliverys.

I had to initially write an email to the helpdesk as my order staus was even not visible after booking, then secondly i wrote to them about the delivery of the merchandise where i was told that the vendor has not delivered the good to the company and hence they were not able to send me the same and after which i got the first set of merchandise as stated by me below.

In the first delivery the Plastic Bugle, Wrist Band and the Wrist Band key chain were delivered but after a delay of 1 full week where in the site states that the goods purchased will be delivered within a week.

Second time I again wrote a email asking for the delivery of the rest of the merchandise where in after 1 week again just the Cushion was delivered.

Again I called the helpdesk to ask for my remaining two items the Flag and the Mouse pad, some Mr. Neilson who claims to be the senior manager told me he will see that I will receive my remaining order by the week of 9th May 2011.

As of now I have not received the same. As you see here I ahve been waiting for over 1 month and on the 7th of June 2011 it will be 2 months since i have ordered my products.

Kindly help me in getting my remaining merchandise at the earliest.

Also requesting you to take necessary action against the defaulters.

Regards.

Aug 13, 2020

Complaint marked as Resolved

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S

SAUMEND

from Egra, West Bengal

Jun 30, 2012

I have also give 6 item but among them I did not get my Mumbai Indians Round Neck T-Shirt even I hahve not received my money back till now.

S

SAUMEND

from Egra, West Bengal

Jun 30, 2012

Book My show also dos not reply my mail.

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Address: SAS Nagar, Punjab

Sir,
I had bought a seasonal pass for IPL tickets of Kings XI punjab , My ID IPPJ[protected] and IPPJ[protected]
There they promise to give a kings XI t-shirt free with seasonal pass but i got a Kings XI t-shirt which is locally made from Ludhiana. I had to ask you that bookmyshow company is providing fake or local made t-shirts free or its something else going on. Local made T-shirts are made by AGGARWAL MILTARY STORE , BENJAMIN ROAD Ludhiana.
I think they must provide some good branded T-shirts.

Aug 13, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

I have booked movie tickets through the online portal www.bookmyshow.com, to my surprise the transaction, was failure and asked me to try again, i tried again and it was a failure again, so i dropped the idea of booking the tickets further. I was completely surprised and shocked to see that my bank account was charged for the cancelled transaction, it is common in online transactions, I thought the money will be automatically credited back...

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Address: Karnataka

Hi, I booked 5 tickets through bookmyticket.com and through out the booking process they were showing the details of the movie I selected. I selected the seats and made the payment. Once the payment was made, the site send a confirmation for another movie. We called up the customer care and told them that there is a system error and we got another movie booked, but they said they cannot refund the money, neither are they ready to change the booking to the movie I selected. I ended up paying money for a movie I dont want to watch and hence lost the money

Aug 13, 2020

Complaint marked as Resolved

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Address: Maharashtra

On 7th Jan, I booked the show for No one killed Jessica at around 1:30 PM for 8th Jan 2010. There was no sms/ email from the website and the screen displayed the message of booking with no details which gave a clear idea that the function has not been performed. I again booked the ticket at 5:30 which was delivered successfully. Now, Book My show is charging for both the transaction. Till today I have not received any message from them regarding the booking done at 1:30 pm. Please help me as they are not ready to accept their fault and refund my money.

Aug 13, 2020

Complaint marked as Resolved

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After selection of tickets unable to proceed payment. It does not allow to book tickets online as was possible earlier and easier too.

Please suggest possible reasons and also advise how to book tickets.

Aug 13, 2020

Complaint marked as Resolved

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M

mpavan

from Pune, Maharashtra

un able to proceed payment

V

virtuosoawesome

from New Delhi, Delhi

they probably don't want you to come to the shows.

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Address: Uttar Pradesh

I have booked 2 tickets for movie "Golmaal-3" on 7th December 2010 around 6:00 PM for evening show for the date 9th December,2010 at Spice Mall,Noida through ICICI net banking, after completion of transaction I didn't received any ticket confirmation on my mail and phone. When i checked my bank statement, amount of rs 276.00 was deducted and i didn't get my tickets .I want my money back. Plz solve my problem asap.

Aug 13, 2020

Complaint marked as Resolved

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S

sambhai5

from Delhi, Delhi

As per my personal experience It takes atleast 2 days for the refund.
Have patience and check again tomorrow.

D

dinojagota

Feb 26, 2011

I checked my account regularly, but still they have not refund the amount..

S

Sagar Gowda

from Bengaluru, Karnataka

May 23, 2016

Book My Show — CUSTOMER SUPPORT

ONE OF THE WORST CUSTOMER SUPPORT EXPERIENCE WAITED FOR 20 MINUTES LOST 30RS CURRENCY AND CALL DISCONNECTED. THEN EVEN TRIED ONLINE CUSTOMER SUPPORT, THAT IS EVEN WORST NONE RESPONDED.

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Address: Mumbai City, Maharashtra

25 tickets were booked for a show at the Comedy Store. The show was cancelled, but 5 chase calls to the site has yeilded one excuse after the other (including "connectivity problems" since the last week, which is quite difficult to digest for an online booking portal).

They have been sitting on my money for almost 3-4 weeks now, and are simply not refunding to my Credit Card account. Now, I will have to shell out the money to the Credit card bank from my pocket (they really wouldnt care about bookmyshow's problems), and then sit on a credit balance on the card that I will have to forcible spend in the future.

This is bordering on fraudulent behaviour.

Aug 13, 2020

Complaint marked as Resolved

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Refund of money
My name is anand singh, my cell number is +91-[protected].

I booked 5 ticket for tamil version of robot (Endhiran) for 2nd of october using bookmyshow portal. Show timing was 5:45 pm, but on 2nd of october in the morning i got a call from book my show that they are not going to show tamil version. Would you like to see hindi version, then i told no kindly refund my money. Then the told that you will get your money in 4 to 5 working days. I used citi bank credit card to book ticket.

But today is 21oct money was not credited in my account. I called 4 times in customer care every time i got answer “sir you money will be credited in your account very soon”.

And i sent a mail 5 to 6 times on their help desk.. But i didnt get any reply from there.

Ther are running bull thing.

Kinldy help me out to get my refund money.

I want to lodge the fraud case against bookmyshow. From where i can log the case.. Because they very nonsense. Their help desk is nothing but of.

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V

vams@123

from Mumbai, Maharashtra

Dec 1, 2014

Dear sir, i have taken 4 tickets on 22/11/2014 for the movie happy ending and kill dil respectively.
But my show was cancelled due to power failure.
I had my show at INOX Cinemas, nashik.
Details.of.my show are as below in attached screenshot.

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Address: Bangalore, Karnataka

Hello,

I had booked for AUS v/s IND 2nd test cricket match which will be playing in Bangalore on Sunday. I booked the tickets in bookmyshow.com. But when I went to collect the tickets at the counter. The people at the counters were saying its been collected by someone. But I never collected it.They could not trace who collected it. And without verifying credit card they had given to someone. And they were least bothered to answer me. I am still wonder how can they give to someone? And they don't have patience to answer me. I lost my money and I was looking forward to watch the match,but now all tickets were sold out.It was very sad that they are very irresponsible and they have worst system in place which they are not able to trace the things in the system

Regards,
Kiran Aithal
EMail: kir.[protected]@gmail.com
mob :[protected]

Jan 02, 2015

Updated by Kiran Aithal I am still waiting answer from Bookmyshow.com about this issue.

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S

sanjeevnehra

from Gurgaon, Haryana

Bookmyshow.com — free ticket offer not provided

sms was made to me to buy one ticket thru icici credit card & one free ticket will be provided but now it is not given

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Address: Gurgaon, Haryana

Hi,

On friday 10th sep 2010, I booked 2 tickets for 11th sep We R family at Movie Time Rajouri Garden 2.10 pm show from book my show. I got the confirmation email and sms at that time. After reaching the ticket counter I showed the ticket confirmation message for tickets. The counter boy gave me 2 tickets of Dabang. When I asked him that my booking is for We R family but he replied shows timings has been changed on 10th September and there might be some disconnect. I escalated this issue to the Movietime manager but he was not bothered and he offered me 4.45 show in replacement. I asked him to give my money back but he refused.

I am not at all happy rather you can say disappointed. I neither watched We R family nor Dabang. I will never ever book my ticket from book my show and I will not watch any movie in Movietime. I will never recommend any of my friend to book tickets from your site.I simply want my money back or rather I will escalate this issue. I will keep on doing that untill this case gets resolved.

Looking for your cooperation in refund process.

Regards,
Abhishek Arora
Mob : [protected]

Aug 13, 2020

Complaint marked as Resolved

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P

pritishaggarwal

Nov 6, 2011

Never go to movietime cinema's ... Even i had the same experience ...

Movietime Cinema - Rajouri Garden(in West Gate Mall )

I Went to Movietime Cinema( waste of time & money, poor service ) for a 3D movie ... Guys don't make this mistake again ...

Went for - Harry Potter 3D

Show timings - 7th August, 2011 -> 5:50 pm show

They don't believe in providing Service to the customers ... they kept 50 rs [COLOR=#009900 !important]deposit for every 3D glasses ... BUT

1.The movie started But we didn't get any 3D glasses.
2.The Movietime employee came to [COLOR=#009900 !important]provide[/COLOR] these glasses after 15 minutes fromthe time movie started.
3. Not only this ... they came with some limited no. of glasses compared to the total no. of people came to [COLOR=#009900 !important]watch the movie[/COLOR] .
4. Half of the 3D glasses were broken (no side handles )...
5. Somehow.. i got the 3D glasses after 30 minutes from the time movie started .
6. BUT when i tried them .. they were not upto the mark ... 3D glasses were blur... Huge Scratches on the Glasses... i wan really disappointed by this time from the service i am getting...
7. I went and shouted at the staff and asked them to call their manager ... The reply i got was ..." Sir, there is no point of talking...nothing will happen" ...
8. You can expect what kind of customer service they are providing ...
9. Later, one of the employee told me to watch [COLOR=#009900 !important]the movies[/COLOR] and he will send the manager to my seat ... He provided me the Disposable 3D glasses...
10. Till interval, no one came... I asked for the manager again. But the reply i got was the same " he will come to your seat in some time " [/COLOR]11. Movie finished ... no one came ... I went to the ticket counter on the ground floor ... there i got the reply that the manager sits on 4th floor and u go to 4th floor ..I asked them to make a call to the manager and i want to take to the manager [COLOR=#009900 !important]on the Phone .. They clearly said no .. and told me nothing can be done here... [/COLOR]

There were more the 50 people who said the quality of the Glasses were poor ...

All People in the hall get the Glasses after 15 - 30 minutes from the time movie started ...

Manager was not available to solve the issue ...

I will Strongly recommend you people to avoid going to Movietime Cinema ...

I will never go to any Movietime Cinema ever...

Waste of Money .. Big Disappointment ... Poor service ...

Pritish

S

Sameer_Singh

from Delhi, Delhi

Nov 2, 2015

Hi,

This is regarding the cinema hall named Movietime Raja Garden (Delhi). We went there on 31st Oct 2015 for watching the movie 'Pyar ka punchnama 2' at 2:55 PM. The movie is rated at 'A' (Adult) category but:

1) No id proof was asked from any of the visitors who were there for watching the movie.
2) Children ranging from all ages (5 to 15 years) were present in Audi 1 for this 'A' category movie. They also created lots of nuisance during the show.
3) All Vulgar words were replaced by 'beep' sound in the movie. Don't know why it was done since it is an adult movie.

The Movietime management does this to sell more tickets of their shows in the market. However this is not the case with other cinema halls in delhi. And hence, it was a bad experience while watching the movie. It should be highlighted to the concerned authorities in order to take action and resolve.

Regards
Sameer
[protected]

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Address: Thane, Maharashtra

Hi,
The website www.bookmyshow.com has been promoting two offers for citibank customer which is promoted on the frontpage of the website are
Citi Cash Rewards Credit Card Offer (http://in.bookmyshow.com/static/offertc-citicredit.bms) and Citibank The Second is Free (http://in.bookmyshow.com/static/offertc-citi-bogo/). i tried to redeem this offer but got an error message, i called up customer care and was inform the Citi Cash Rewards Credit Card Offer is valid for customer have credit card number only starting with 524133 and the Citibank The Second is Free should have starting as 532662. i was bit confused so i checked the term and conditions on the same website which does not mention any of the criteria to redeem this offer.
Its misleading promotion by book myshow which created inconvenience for me and my family before going for movie.

Aug 13, 2020

Complaint marked as Resolved

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A

ak01

from Bengaluru, Karnataka

Dec 17, 2012

I got the same error message when i tried. But later realized from the bank that this is offer valid only on MASTERCARD and not MAESTRO. Please call the bank for a issuance of Mastercard. Bookmyshow has a collaboration with Citi Mastercard and not Maestro.

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Address: Mumbai City, Maharashtra

I tried to book movie ticket online on 16.07.2010 through “bookmyshow.com”. After providing all the details including card number, PIN etc. the system finally displayed “technical error” and came out from the menu. I did not receive any mail as well as SMS for this. I attempted second time. Second time also I got the same error but I received SMS on my mobile with booking ID. For the first attempt I contacted help desk of “bookmyshow” over phone. They told me that your transaction was not successful and amount would be credited to my credit card account within one week or so. I checked my card account after one week but I found that amount was not credited. Again I contacted them over phone. They asked me to send e-mail to their help desk in this regard. Through mail they provided me ticket ID (Ticket ID and other details are mentioned herebelow).
In between I contacted them many times over phone as well as through mail but they did not refund the amount.
On 11.08.2010 I received one mail from them. In this mail they told me that my transaction was successful. I immediately contacted them over phone and told that till date you were telling that transaction was not successful; suddenly you were telling that it was successful. I told them that I did not receive any information either through SMS or email. They asked me to send e-mail in this regard. I sent mail to them on 12.08.2010. So far I have not received any further mail. 4-5 days back I contacted them over phone. They simply replied that e-mail will be sent to me in due course. When it will come I do not know.
Details of my transaction:
1. Ticket ID provided later on by them – 234776
2. E-mail address provided by me at the time of booking tickets – 1987.[protected]@gmail.com
3. Mobile No. provided by me at the time booking – [protected]
4. Amount – Rs.433.09

I request you to help me to get my problem solved and amount to be credited to my account.

Yours faithfully
Ashok Srivastava
Mobile No - [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

Hi,
This is bring to notice to all the false and misleading promos by book my show.com.

I was lured by the ads which were highlighted in book my show.com which said
"1Re/1 ticket for Visa debit cards". accordingly i used my visa debit card to book 4 tickets. I was duped when they charged the full amount of Rs 866 where in no offers were applicable though it was supposed to be. Please take note of this and take actions.

Thanks
Abhilash

Aug 13, 2020

Complaint marked as Resolved

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Address: Faridabad, Haryana

I booked 2 movie tickets from www.bookmyshow.com at around 9.15pm on 7th
of Aug 2010. But i didn't received any message in my mobile or email account provided.
The amount 233.09 INR has been deducted from my SBI bank account.I tried to contact bookmyshow on their contact no but line is always busy.

Movie Name- Aisha
Cinema hall - Big Cinema -Ansal plaza (Gurgaon)
Show timing - 12:00 pm show ( 8th of Aug 2010)
Seats - I think k10 and k11
Amount - 233.09 INR

Aug 13, 2020

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A

anuanu

from Mahbubnagar, Telangana

ICICI Bank — I didn't receive Hall ticket

Hi guys, i dint receive any msg or mail form ICICI bank for the exam slot but when i registered for exam on 22 june 2010 i received an email which has given some email id and password for booking slot.Wen im using that login id and password it is giving as "invalid login and password" Did my application accepted or not plz... help me friends.Wat if I dint receive the hall ticket wer can i get duplicate bank which branch i hav to go plz... say me. My mail id is [protected]@gmail.com

Thanks in advance

C

chanderkala

from Delhi, Delhi

I booked three movie tickets from bookmyshow.at around 7 pm on 19.11.10 but I didn't got any message or mail on my provided phone number and mail id. I checked at cinema also there was not any booking for me. The amount Rs 499.64 has been deducted from my icici bank net banking account.Please refund my amount.

Movie name Golmal 3
Show time 9.15 pm
Cinema Big Cinema Zirakpur
Date 19.11.10
Amount 499.64/-

J

julie d'sauza

Jun 5, 2011

Hi
i am Ramita Roy (28/F) from Mumbai
i running a club for adult indian broadminded sex seeking desi indian women & aunties & bhabis who want young men for SECRETLY .

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For Details Call Me On [protected] / [protected] (RAMITA ROY)

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Address: Bangalore, Karnataka

I tried to book 2 tickets for the movie ONCE UPON A TIME IN MUMBAI from the website www.bookmyshow.com for 6th AUGUST 2010, 1pm show in VISOIN CIMENA Bangalore. they did not gave me the tickets but I was charged Rs.353.09/- on my ICICI Bank Debit card number XXXX XXXX XXXX 1029. I tried this booking on 4th AUGUST 2010. When I entered my card details to book the tickets, the message appeared to me that the transaction has successfully processed after that my page stuck .I did not receive any sms or mail regarding this booking.

Aug 13, 2020

Complaint marked as Resolved

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V

vipin

from Lucknow, Uttar Pradesh

www.bookmyshow.com — did not receive ticket

i got a gift voucher from hsbc bank worth Rs. 100 to book the tickets on www.bookmyshow.com . on 27th november2008 i booked 2 tickets worth Rs.120 for.i paid remaining Rs. 20 through my credit card but they reject it and i did not receive the ticket till 30th november.

B

bryan_bass

from Chandigarh, Chandigarh

I tried to book online tickets using my Citibank Debit Card. I got a message "due to an error the tickets couldn't be booked, i[censored] were charged the amount will be refunded". I checked with my bank online and they confirmed the amount has been charged and I need to dispute it with Bookmyshow but I haven't been able to find the URL to dispute the charges.

A

Abhinav Aggarwal

from Etawah, Uttar Pradesh

Jun 13, 2016

money to be refunded

Please return my money as I was not able to book tickets but money got deducted. Transaction id-[protected]

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Address: West Delhi, Delhi

Hi

i have book my ticket on dated 17th may.2010 that time i have received the booking conformation and time also mention in booking receipts
but when i am going to watch the movie the hall staff said to me there is no show about that time and he offer me other show tikcet but i refused this so you are reund my amount which is deduct my account .

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B

bala8608429646

from Chennai, Tamil Nadu

Jan 28, 2012

i was bookrd in ags cinemas navalur at 24_01_2012 morning 11 clock show for underworls movie bt the shw will be canceled my amount nt be refunded

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