Submit a Complaint
Claimed

BYJU's Complaints & Reviews

byjus.com
1.7
Last updated Jun 16, 2024
Complaints 4174
Resolved
1428
Unresolved
2746
So far so good - The company responded to our notifications and is working on resolving complaints.
Quick Links
Statistics
Share
Complaints
Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Education
BYJU's

Complaints recently resolved by BYJU's customer care

View all complaints

Most useful BYJU's reviews

Featured BYJU's consumer stories

BYJU's reviews & complaints page 5

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
I
Ismail Nowshath
Nov 24, 2023
Report
Copy

Cancellation and Refund, Use of Abusive words

I am the Guardian of the Student name Sana (6th Grade). She is my Niece. Kaviya Bathula from BYJU called me continuously for 3 days to register with BYJU for her online classes by convincing us that there is an offer which is going to be closed by today. I paid 10k for Registration and 42k for Online classes believing her words that this can be cancelled within 14 days and amount will be refunded if we don't like the training sessions. Nagamani...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Suaan dash
Nov 23, 2023
Report
Copy

Complaining about to cancel my subscription and cancel my e mandate

Address: Muniguda

My name Sunita pani. Iam aayan dash's mother. (Lkg) class. My registered mb no. Is [protected]/ [protected]. U r not cancelling my subscription. With in your stipulated time.. So cancel it. Or i will snatch my total paid money with compensation from you legally....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
[email protected]
Nov 23, 2023
Resolved
Report
Copy
Resolved

I cancelled my ias English course and refund money of 7k as well as cancel my loan application reference 94511747394282

On 15th nov 2023 already I cancelled ur course of ias English all things I had done through email and also I called to ur helpline no[protected] from this ur team provided to me with case I'd 2031271 again I mentioned this case I'd and emailed to your [protected]@byjus.com after that on next day ur team had called to me from this no [protected] on 17 nov 2023 for cancellation and refund of money and cancelling my loan application approval...
+2 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
D
dr anju ghule
Nov 23, 2023
Report
Copy

Not refunding registration fee and not cancelling the course

Address: Shrideep hospital kothi chk , ahmednagar

I Dr anju ghule . from Ahmednagar Maharashtra want to inform you that there is big fraud going in byjus . They call me to discuss anthe exam results took the zoom meeting, forced to take the online course on trial basis, they told to pay the fees 12000 which is refundable within 15 day if we cancel the course. Its written in their refundable policy . Without my knowledge they give loan also stating its a part of processure . Very next day...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
SuvoMitra
Nov 22, 2023
Report
Copy

Cancellation - BYJUS SUBSCRIPTION (SO - 2310290834060370)

Address: Bangalore
Website: byjus.com/learn

This is to bring to your notice that we have been requesting for cancellation of the above mentioned subscription number.

Was keen on taking up a physical class, but was well convinced by sales team and we agreed as there was a trial period of 14 days. Post the payment (on 29th Oct) we did not receive any confirmation email other than OTPs for log in into the website.

1st scheduled trial class (1st Nov) did not...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
neha.jain135
Nov 16, 2023
Report
Copy

TICKET #1521862 sub: Request for Course Cancellation and Refund:-So-2310280811180357

I am father of Arsh Jain. I have taken admission for my son on 30.10.2023 by depositing of Rs. 47, 000/- and I got the orientation class on 01.11.2023 but I was not satisfied with the presentation because there was diversity between counsellor (30.10.2023)and the information received in orientation class on 01.11.2023, at the same time (01.11.2023) I have denied the admission and email the cancelation team. course are not matched my son textbook....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Benny King
Nov 16, 2023
Report
Copy

Pin validation code error

Address: Nambur,Andhra Pradesh

We have to login the byjus but it's not working because pin validation validation code problem please setup the validation code...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sunil@1989
Nov 9, 2023
Report
Copy

Payment Refund

My self Sunil Kumar Pandey I have paid total 73000 rupees.
Order ID SO-[protected]
COUNCILLOR NAME: Saransh Sharma his email id is saransh.[protected]@byjus.com
The reason is cancelling and payment Refund because the councillor didn't tell me the right process of payment. First he asked me to pay only 10000 and after that 14000 more than he is telling me to pay rest of payment 49000 rupees. But after paying 24000 rupees...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
ksaroj
Nov 8, 2023
Report
Copy

Still refund not received (refund case no. 49875921).

Address: Bengaluru (karnatka) and Siliguri (branch)

I am father of RISHIT RAJ and my registered mobile number is [protected], I have taken admission for my son on 01.10.2023 by depositing of Rs. 20, 000/- and I got the orientation class on 07.10.2023 but I was not satisfied with the presentation because there was diversity between counsellor (01.10.2023)and the information received in orientation class on 07.10.2023, at the same time (07.10.2023) I have denied the admission and fill up the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kinren
from Mokokchung, Nagaland
Nov 7, 2023
Report
Copy

Cancellation and refund of live course

I have contacted your helpline multiple times, sent mail regarding this matter but to no avail. My son joined the live classes in January this year and during October one of your counselor contacted me and told me to make a down payment of 10000 rupees and by doing this his grade will be increased till 9th, previously it was till 8th, and I was to pay only the remaining 4 months EMIs. But it seems I was misled and I cannot afford to pay two...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rajesh_salian
from Mumbai, Maharashtra
Nov 5, 2023
Report
Copy

NOC letter not issued for cancelled course

Address: Thane

I had taken admission of my daughter for Class IX/X on 12th Feb'23 online learning program. But due to my daughter's school timing issue, it was canceled on 22nd Feb . As per the Byju's cancellation policy if we cancelled the course within 15 days money will be refunded and loan will get closed.

Since my daughter didnt like the course and tablet teaching, hence we cancelled the program by writing the mail to the cancellation...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rajesh_salian
from Mumbai, Maharashtra
Nov 5, 2023
Report
Copy

Loan not closed for ABFL

On 12th Feb we took Byju's online course for my daughter studying in X but cancelled the admission on February 23 which is within 15 days. Byju's mentor told within 15 days we can cancel the course and money will be refunded. So we returned the Byuju's Tab and bag and we received deposit amount Rs 7000. for remaining amount Byju's team had given loan for Rs 28000 from ABFL which is still active. Although, we sent mail to Byju's finance team...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
Lovies
Nov 2, 2023
Report
Copy

Unable to login

It shows invalid OTP even after typing the correct OTP...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
priti raikar
Oct 30, 2023
Report
Copy

Tab not working,no response, refund our money

I had taken 3 years course for my daughter . the byjus app on Tablet has stoped working, since august 23 the mails are not coming, i have called the byjus each and every number all the phone numbers are unavailable. we ahve invested Rs.50000 for the course, the course is for 3 years out of which only 1 year is over rest 2 years are left...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
priti raikar
Oct 30, 2023
Report
Copy

Tab not working

I have purchased 3 years course for my daughter from byjus . my byjus app is not working on the tab . i have tried to reach all the phone numbers possible . the phone numbers are not available. not the mails are responded .i have paid Rs.50, 000/- for the course. request to please resolve...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kirutheesh
Oct 28, 2023
Report
Copy

I need to cancel the byjus courses and emi to beacuse the cost and paid amount is so high and and they said no cost emi there is a

Website: Byjus exam prep ias

Ineed to cancel the byjus courses and emi to beacuse the cost and paid amount is so high and and they said no cost emi there is an emi and I was poor so I can't pay the amount...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bidyarnab
Oct 27, 2023
Resolved
Report
Copy
Resolved

Not refunding my money as per commitment made as well not cancelled my loan*

Not refunding my money as per commitment made as well not cancelled my loan*

On 1st oct 2023, emailed to BYJUs cancellation email id and support email id, on 6th oct they told that cancellation processed of 7th class private education online package for my child.
We have made payment of Rs. 15, 000/- in advance on 14 September 2023. Representative assured us that if you you are not happy with BYJUs, you can cancell order...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
Y
Yudy
from Kolkata, West Bengal
Oct 24, 2023
Report
Copy

Scam & Fraudulent Recruitment & Sales Process

Address: Bengaluru, 4/1, Tower D, 2nd Floor, IBC Knowledge Park, Bannerghatta Main Road, India

Hello Ma'am:

Recently I got an offer from Byju's Kolkata for CTC 2.3-2.7 LPA for Business Development Executive role. I had 5+ years of experience in IT & Telecommunication and 20+ years of experience in Entrepreneurship & Academic industry. Still Byju's humiliated me with this meagre salary package. Byju's should ideally give me a package of 17-22 LPA minimum with my qualifications as B.Tech (ETE), DHRM (HR) & MBA (HR & Marketing)....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shoeb Rashid qureshi
from Nashik, Maharashtra
Oct 21, 2023
Report
Copy

Fake promises made for updates and sim

In 2018 I Rashid qureshi bought two byju's tablets for my son and doughter shoeb and farheen for rs100000 but after finishing the cource they said that they would give us new sim or update but now it is 2023 I haven't received it....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sagar murtule
from MOHALI, Punjab
Oct 13, 2023
Report
Copy

Not refunding my money as per commitment made

Address: online. Head office Bangalore

On 7th sept 2023, BYJUs representative come to home, told his companys profile and recommanded 10th class private education online for my child.
We have made payment of Rs. 40000/- on same day. Representative assured us that if you you are not happy with BYJUs, you can cancell order within 15 days and will get back 100% refund.
As we are not happy with BYJUs, we have raised cancellation request from 15th sept 2023 through emails...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

BYJU's related businesses

Collect Dreamz LLC
1
(2)
Y.C.M. Open University
1
(129)
StudySection
1
(2)