Claimed

BYJU's Complaints & Reviews

1.7
Updated: Jan 15, 2025
Complaints 4176
Resolved
1428
Unresolved
2748
Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

BYJU's reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shoeb Rashid qureshi
from Nashik, Maharashtra
Oct 21, 2023
Report
Copy

Fake promises made for updates and sim

In 2018 I Rashid qureshi bought two byju's tablets for my son and doughter shoeb and farheen for rs100000 but after finishing the cource they said that they would give us new sim or update but now it is 2023 I haven't received it....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sagar murtule
from MOHALI, Punjab
Oct 13, 2023
Report
Copy

Not refunding my money as per commitment made

Address: online. Head office Bangalore

On 7th sept 2023, BYJUs representative come to home, told his companys profile and recommanded 10th class private education online for my child.
We have made payment of Rs. 40000/- on same day. Representative assured us that if you you are not happy with BYJUs, you can cancell order within 15 days and will get back 100% refund.
As we are not happy with BYJUs, we have raised cancellation request from 15th sept 2023 through emails...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
rag009
from Anantapur, Andhra Pradesh
Oct 10, 2023
Report
Copy

Byjus subscription cancelled return my amount and NOC

We Have Cancelled BYJUS Account but amount not return & NOC Certificate also Please Provide Sir...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
venkat rao burada
from Hyderabad, Telangana
Oct 10, 2023
Report
Copy

Money debited from bank even after cancellation

Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.
Website: byjus.com

Respected sir/madam,
I have already cancelled byjus subscription months ago. The employee of byjus even confirmed the cancellation. Still money got debited in the name of "check bounce" . Almost 11000. It is too much amount of money. Byjus have no right to debit money after cancellation. You must refund me that money.
I request you to look into this matter ASAP! It's matter of a life to be honest!...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
A1 abhii
Oct 5, 2023
Report
Copy

Cancellation and refund

Address: Karnataka
Website: Byju's

I had purchased IAS online course for the cost of 36 thousand rupees. The counselor named Nazneen Perveen promised me to extend my EMI payment for 24 months tenure. But after getting me registered to the course she is not answering my calls at all. I have not recieved my orders also. And Nobody from the byju's team responding correctly since a week. I can't pay EMI of 2.5k per months. So I hereby request to cancel my order and stop the EMI...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
khaliautomet@gmail.com
Oct 4, 2023
Report
Copy

Complaint !!!! Garvit Khali Registered number 999757667

Address: 20 Chippin Ct, Robbinsville, USA 08691

I made several call and phone request to do that but got VERY VERY POOR RESPONSE !!
Garvit khali is 6th grader got the learning station and ICSE syllabus when he was in India for summer break .
Garvit is back to the USA on August 31, 2023 and it has been communicated from the day one and agreed upon that once Garvit will be back to US his classes and teaching pattern will be changed, as per US method.
This has also been...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vinitha MK
from Coimbatore, Tamil Nadu
Oct 4, 2023
Report
Copy

Cancellation of BYJUS Product

Address: Chennai

I am Muthu, and recently, we purchased the course for my son. From the BYJU's team, Mr. Ajay contacted us regarding my son’s education purpose. He explained your course and classes and how you will teach. After the discussion, we have prepared to join BYJU's course with the 15-day refund policy. My son is studying LKG; we tried to engage him with that, but still, he is not able to understand and listen to it. So, finally, we planned to...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Khanreh
from Motihari, Bihar
Oct 2, 2023
Report
Copy

Not got my refund.

I purchase jee batch from byjus but i request cancellation as per their 14 days policy but they harassed me for 2 months then they said they are not gonna refund full amount but 64486 they approved. I got a email with cms id that refund has been approved but after 15 days I didn’t got the refund I tried contacting them but they are giving only dates. Now last option is legal help...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
akilakarthikeyan
from Chennai, Tamil Nadu
Oct 1, 2023
Report
Copy

Cancellation of registration and stop EMI

We have procured an offline learning programme for class 11 and observed that it is not given the expected result. Hence, raised a cancellation request through mail ( Request No. 49442625.)

No response from the BYjus team and not yet received any confirmation and not stopping the monthly deduction of EMI....
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pragyan Patnaik
from Bengaluru, Karnataka
Oct 1, 2023
Report
Copy

No refund after cancellation

Website: Byjus

I have been dropping mails to get my refund from byjus. The counsellor that made me enroll into a course stopped taking my calls or responding over texts right after i made my payment
It was a course that i never wanted to enroll in the first place.
I paid a hefty amount and i have been calling them and everytime they tell me that they will look into it and arrange some phone call but i still haven’t received any money backbr...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Marisetti Chandu
Sep 30, 2023
Sep 30, 2023
This thread was updated on Sep 30, 2023
Report
Copy

Course cancellation and refund, bad backup

Address: BYJUS HEAD OFFICE, BANGALORE

Good evenig
I am marisetti chandu chosen ias coaching from byjus and not satisfied with their service.raised a complaint for refund but they are not responding and harasing for emi payment and the backup number of customer service isnt working.actual date of purchase is on 06/09/2023 an complaint raised on 7 sep.and thy gave time period of 14 days actuallt and now they are not responding.name of purchasee is chandu marisetti and I...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dinesh singh bora
Sep 23, 2023
Sep 26, 2023
This thread was updated on Sep 26, 2023
Report
Copy

Refund of money and cancel ecs

Address: Almora uttsrakhand

I had taken a course for my son Akshat for which I had also sent Rs 10000.00 online to Byju's. Due to various reasons, I refused to take it through email and phone even before the course started. I had told the reason for this to Byju's through mail, for this I have also received cancellation approval mail from Byju's, but instead of refunding my money, Rs 3667.00 was debited from my own bank account through ECS. It is also important to mention...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
HALIMASELIA
Sep 21, 2023
Report
Copy

Refund not received

My Byjus order ID is SO-[protected].

I opted for Byju's package on July 22nd, 2023, and the orientation was on July 29th, 2023.

Due to personal reasons, I raised a cancellation request on August 9th, 2023, and returned the product on August 22nd, 2023. The product was received by the Byjus team on August 24th, 2023. After that, I received an email on September 1, 2023, saying that my refund has been processed...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
HALIMASELIA
Sep 21, 2023
Report
Copy

Refund not received

The refund of ₹83, 961 that was processed by THINK AND LEARN PRIVATE LIMITED (BYJU'S) on September 1, 2023. As per the transaction details provided to me, the CMS ID for the refund was CMS[protected].
However, it has been more than 20 days since the refund was processed, and I have not yet received the amount in my account.
I have been following up for the last one week but have not gotten any proper response....
Helpful
Found this helpful?
Write a comment
Report
Copy
N
narop
from Delhi, Delhi
Sep 19, 2023
Resolved
Report
Copy
Resolved

Not receiving study materials

Good evening sir, sir I am writing in hindi plz accept application.
Sir mainai may 2023 mai byjus sai ugc- net preparation k ly 1 year ka course purchased Kiya tha(id-[protected] naveen jiloya) . Us time mainai 14000/- fee paid ki thi mujai ugc-net preparation weekend batch 4 allot houa . Mujai btya gya aap ko study material 1 week mai provide ho jaiga, so aap class start kr sktai ho.
Sir aaj September aa gya h but abhi tak...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anilkdhiman
Sep 19, 2023
Resolved
Report
Copy
Resolved

Request for Refund admission fee

Address: himachal pradesh

Date of incident :- 02/Sep/2023
Client number (counsellor) :- Mohit [protected] Sneh [protected]

Parent Name: Anil Kumar Dhiman
Daughter Name : Anjali

Brief of incident:- I received a call from BYJU's counsellor for a course for children for two years at the cost of Rs 120000/-. During counselling session, he told me that if for any reason I do not want to continue the course then I can cancel it...
Helpful
Found this helpful?
Write a comment
Report
Copy
Address: https://byjus.com/learning/
Website: byjus.com/learning

I have raised the issue that i have not been sent Grade 1 books. It has been 12 months i have raised the request.
No books untill now.
As we have relocated to Malaysia, Byjus has promised to send the books to Malaysia number and change my
mobile to Malaysia number +60 [protected].
100's of promises that i will get the books in 1 week.

But it has been 365 days no books untill now.

Also...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mukesh Chhajer
from Ahmedabad, Gujarat
Sep 14, 2023
Report
Copy

Fraud done by Sales executive and company not reply

In May, 2022, BYJUS contact me to show their learning programs. Mr. Milan Kathariya (+[protected] sales executive come to my home in the end of May, 2022, and convey their study materials and suggest me to take a plan LKG, 1, 2 for three years for Rs. 56000- for my daughter Kamya who is in 1st standard in 2022-23 and then I take it by paying Rs. 56000- from my credit Card. I got study materials near to 20 June, 2022 for LKG first year....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Krushna16
from Savda, Maharashtra
Sep 13, 2023
Report
Copy

I have canceled the course but refund has not been received

Address: Bangalore

We purchased the byjus ias course in july, within the 4 days i raised the cancelation issue to byju's by contacting them and by mail on [protected]@byjus.com. From the byjus they approved the cancel but regarding its emi has not been cancel till now and they don't give me refund. Whenever i try to contact them their helpline no. Does not connect my phone to their executives. I try to call my counselor who sell me products they...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
Piyush Deotare
Sep 10, 2023
Report
Copy

Payment Made but services not granted yet

I have purchased the byjus mock test series for cat on 30 August but it has not been unlocked yet. The transaction was successful and I have conformed it with bank too. And also I have not received any Order ID also
I have mail multiple time and also talk to byjus representative multiple times but there was no revert or action form there side....
Helpful
Found this helpful?
Write a comment
Report
Copy

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR