Claimed

BYJU's Complaints & Reviews

1.7
Updated: Jan 15, 2025
Complaints 4176
Resolved
1428
Unresolved
2748
Contacts

File a complaint to BYJU's

Having problems with BYJU's?

File a complaint and get it resolved by BYJU's customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

BYJU's reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Briju02
from Ponda, Goa
Apr 12, 2024
Apr 12, 2024
This thread was updated on Apr 12, 2024
Report
Copy

Address: Goa

The study material is not send for last two years as proposed during the purchase of the product. I had paid 1 lakhs rupees and the product provided was study material containing books, tab and other creative material from std I to Std IV. But i have not recieved from Standard II and Std III.

I have logged the complaint with byju's but there is no response yet.

Please check.
BYJU's customer support has been notified about the posted complaint.
Apr 12, 2024
Updated by Briju02
No responce from byjus
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Pushpanjali120
    from Korba, Chhattisgarh
    Apr 7, 2024
    Report
    Copy

    Cancellation and refund me

    Address: BYJU'S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta Main Road, Bengaluru, Karnataka, India.
    Website: Aakash Byju's Aakash Byju's learn.aakashdigital.com

    Hello sir/mam I am a student of byjus, I bought a course for neet2025 in 2023, my batch is pcb neet 11th and 12th, my batch no is 3312. When I took admission in BYJU's my admission counselor Mr. Akshay Gaur told me that he will provide you the physical book but after waiting for 1 year I still did not get it and all the counselors say the physical book is out of stock. Many students in my batch got their physical book but I did not get it...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    A
    AshitaShukla_2703
    Apr 3, 2024
    Report
    Copy

    regarding non-delivery of promised modules

    Name of student- Ashita Shukla
    Registered email- [protected]@gmail.com
    Registered number- [protected]
    I enrolled my daughter Ashita Shukla on 26/01/24 on Aakash Byju's Neet 11th and 12th with an expectation of getting online classes, modules and other assets. It's been more than 2 months, but I haven't received the modules. I have emailed the authorities several times, but I never got any positive satisfactory results.br...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    M
    Marshalin
    Mar 30, 2024
    Mar 30, 2024
    This thread was updated on Mar 30, 2024
    Report
    Copy

    11&12 SD card

    My Son was studying Byju's for last five years. He completed his CBSE 10 Board exams past 3 weeks. His course is K 6-12.He doesn't have 11&12 CBSE SD CARD. I tried to contact the Byju's mentor via help line number [protected].But heard only the recorded voice message the number doesn't exist. Past two I mailed again and again but I didn't get the solution. What should I do for this. Please concern this and solve my problem. Send me the 11&12...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    M
    Marshalin
    Mar 30, 2024
    Apr 2, 2024
    This thread was updated on Apr 2, 2024
    Report
    Copy

    11&12 SD card

    My son completed his CBSE 10 Board exams 3 weeks before. He was studying Byju's for last 5years.His course is K 6-12.He doesn't have 11&12 CBSE syllabus SD card. I was trying to contact mentor for last two weeks. The number [protected] which I called, I heard only the voice message the number doesn't exist. I mailed again and again, but I didn't get proper response. Please concern this and solve my problem. How do I contact the mentor or any...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    P
    padmarsm
    from BHADRAVATHI, Karnataka
    Mar 25, 2024
    Mar 28, 2024
    This thread was updated on Mar 28, 2024
    Report
    Copy

    Request for cancellation and refund proceed

    Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru

    Sir/Madam

    I have enrolled for JEE 11+12 course in your institute. with details as below.

    Student Name : Abhishek
    Mobile Number : [protected]
    Father Name : Ananda Krishna Muddebihal

    In continuation with the above subject we would like to inform that we are not satisfied with the education of Byjus particularly My son Abhishek A Muddebihal. as because we have joined for both 11+12...
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy
    N
    Nunna Suneetha
    Mar 24, 2024
    Report
    Copy

    Pin validation problem on byjus

    Address: East Godavari, AndhraPradesh

    We paid the money for 6th class to 10 th class.we faced pin valid problem. Plese update the 10th class course. All byjus phone numbers ate invalid. Nobody respond on it....
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy
    D
    Devendra Dilip mishra
    from Nashik, Maharashtra
    Mar 19, 2024
    Report
    Copy

    Inquiry Regarding Refund and Cancellation of BYJU'S Coaching Classes

    Address: Above Trends,Byjus tution centre,Indra nagar,nashik ,Maharashtra

    Dear Sir/Mam,

    I hope this email finds you well. I am writing to inquire about the process for requesting a refund and canceling my subscription to the BYJU'S coaching classes.

    Due to personal reasons, I have been unable to attend the classes for the past month and foresee that I will not be able to resume attendance in the near future. Therefore, I would like to request a refund for the remaining duration of...
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy
    S
    Sachin4342
    from BALLIA, Uttar Pradesh
    Mar 18, 2024
    Report
    Copy

    Cancellation

    Address: trimuhani anand nagar

    On[protected], Saksham (Client No. [protected]) was provided counseling by Prince Arora (Counselor no.[protected], represented by Sachin Gupta (Registered no. in the company -- [protected]).

    I had taken a membership from Byjus and was told that I have a 14-day trial period. However, since my child has been shortlisted in Navodaya Vidyalaya, I wish to cancel my membership. Unfortunately, I am unable to connect with their customer...
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy
    J
    Japan Sheth
    from Ahmedabad, Gujarat
    Mar 14, 2024
    Mar 14, 2024
    This thread was updated on Mar 14, 2024
    Report
    Copy

    Refund Complaint

    Address: A 503, Neelkanth Retreat, Vasna, Ahmedabad.

    I have purchased Byju's subscription by paid Rs 54000, but I want to disconnect their services within 15 days. As per policy they have to refund me full amount. After so much calls and email, they email me and mention that they transferred Rs. 25105 and given the CMS id: CMS[protected] on 18th Dec 2023. Still, I didn't received money, and they also didn't reply on this.

    My order id is: SO-[protected]
    Student Name...
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy
    O
    Okays6603@gmail.com
    Mar 11, 2024
    Report
    Copy

    Cancellation and refund

    I take 11th + 12th jee course from byjus but as per 15 days cancellation and refund i want cancel this but after many calls and mail it can't cancel please help me...
    Helpful
    2 other people found this review helpful
    2 found this helpful
    Write a comment
    Report
    Copy
    I had subscribed to Byju's Online Tuitions for my son on 01st August 2023 and the agreed fees for Class IX and X was Rs. 60000 which was converted into 18 EMI on my ICICI Amazon Card. Of these, 07 EMI have been paid.

    However, I have found the quality of tuitions very deficient and have written to them as well as called them multiple times for cancellation of the services.

    There is no response from Byju's and...
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy
    D
    dinesh_g19
    Mar 7, 2024
    Mar 12, 2024
    This thread was updated on Mar 12, 2024
    Report
    Copy

    Unresolved Financial Issue - Loan Status After Course Cancellation

    Address: No.5 , Preetham Vihar, Flat No .505, Masters layout, 1st main road ,

    On February 26, 2023, I bought the course for my son G. Bhavith Sai. I made a down payment of 6, 463.10 using the payment ID pay_LL3cqWjE3j887s. The remaining balance was financed BYJU's using ABFL, loan ID LXW-M[protected]. I then decided to cancel the course. They started the cancellation process on March 27th 2023.I received my return a few days later, but the ABFL LXW-M[protected] loan is still active. In my Cibil, it appears...
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy
    A
    asd lucky
    from Darjeeling, West Bengal
    Mar 1, 2024
    Mar 18, 2024
    This thread was updated on Mar 18, 2024
    Report
    Copy

    Non refund of money

    Address: Officers Mess,Jalapahar,Darjeeling,WB 734103

    Dear sir
    As per proposal of Whitehat Junior subsidiary of BYJUs was going to provide 300 coding classes at 192000rs with rate per class Rs 640.
    Its was told that refund of the paid amount would be made if we decide to discontinue the classes in between.
    Whitehat arranged for loan with its loan partner Grayquest .Monthly EMI of Rs 8000 was required to be paid by me and it was told no interest will be charged until 24...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    R
    RavindraTanpure
    from Navi Mumbai, Maharashtra
    Feb 24, 2024
    Mar 19, 2024
    This thread was updated on Mar 19, 2024
    Report
    Copy

    Fraud happened in Subscription

    I have enrolled in a premium course for my son from BYJUS on a 15-day trial basis and I bought this course through Credit Card EMIs, as the statement by the BYJUS sales executive is that you will receive a call from the BYJUS team before 15 days for confirmation and based on the confirmation BYJUS are proceed with the EMI transaction, I never got a call by BYJUS then I have sent a cancellation mail on the same day from 13th day received the...
    Helpful
    1 other people found this review helpful
    1 found this helpful
    1 Comment
    Report
    Copy
    M
    mv mohini
    from Bhopal, Madhya Pradesh
    Feb 20, 2024
    Report
    Copy

    Refund is not done by BYJU's

    I am AYUSH VERMA, i was joined the couse of 12+jee, the mentor told us that if you don't want continue with course then fees will be refunded within 15 days of joining.
    I claimed for refund the course fees within 15 days, but till now they are just giving excuses about refund,
    i want refund, plz check where is this process? and all details about this.
    Registration on[protected] and full course fees paid on[protected],...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    H
    Hasibur,mail
    from Kolkata, West Bengal
    Feb 18, 2024
    Report
    Copy

    Not getting my refund back

    Address: Kolkata

    I have raised a refund request with Byjus and my request was approved on 24 Nov 23. But till now I have not received the money, I have followed up multiple time but each time they say you will get a call from the team in 72 hours. I am filing this complain again Byjus to get my refund back.

    Name - Anisa Rahamnan
    Order ID: SO-[protected]
    Program: neo_btlp
    Grade: 8
    Board: ICSE
    Refund Amount...
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy
    I
    itsme.kumarankur
    from Chennai, Tamil Nadu
    Feb 17, 2024
    Report
    Copy

    Request for Study Material Access: Concern for 5-Year-Old's Screen Time

    When I initially enrolled my child in their 3-year course, we received physical books, for the first year. During this time, my child would complete homework using the books and submit it through the app. The tablet was primarily used for watching recorded lectures only, with minimal screen time. However, now that my child has progressed to 2nd grade, Byju informed us that they would no longer provide physical books from now on. This means...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    S
    Simran Deep
    Feb 15, 2024
    Feb 24, 2024
    This thread was updated on Feb 24, 2024
    Report
    Copy

    Byjus IAS

    I took subcription of IAS on 13 januray and paid registration money of Rs 10, 000 and my actual online batch started from 1 feb. I dont like the classes and mailed them on 4 february to cancel my subcription but still i ma mailing them. They are not responding to my query but calling again and again for EMI. why should i pay for this month and the account section department is saying that team will not listen until you will not pay the money...
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy
    Dear sir,
    My name is Azhagu Kumar. Initially, I started with my subscription in BYJUS of AE/JE course with this mail id ([protected]@gmail.com) by paid 12, 000. In this course Counsellor Nandita ([protected]) told that they will provide live English course for Mechanical, Finally provided recorded course only and blocked my number in BYJUS.

    After that I tried to contact Byjus helpline from my another number. The...
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR