Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My broadband has been keeping me spooky for 4-5 months now. Sometimes works ok, and then goes down when needed the most. Either my modem or the exchange-side circuitry has some issue. They send the land-line personnel, who know nothing about it. I have personally gone and asked the men in exchange and they found some bug in my line there. Nobody has cared to correct it till this date. Last time I contacted some higher-ups about a week ago. They told, I should rush back, since their men were on their way. I dashed back to home. It's a week since then, and nobody has appeared. BSNL heavily lacks in the support area, and there are no signs of anything being done in that respect.

I am getting extra usages chargeses still i have broaband -250 home plan in that already 1 GB free down loading provided by you , please send me mail before issuing bill and give me whole description regarding my usages to me .

i have forgotten my protal id and password. send me

i am not able to get connected with broadband connection it shows error 769

pls check my conectio because many problem in my softsare

When i m becoming online and checking the usage on dataone.in
my status on USER Info is offline when i m aldready online and the speed of my broadband is not doing well, i hav Home 500 plan but the speed is not according to that please help me out.

I am getting extra usages chargeses still i have broaband bisiness plan-1200 in that already 8 GB free down loading provided by you, i am quoting last five months bill, dec-3638, jan-4131, feb-5734, march-6696, april-8366 but there is no such increse in our actual usage.Is any official complaint section regarding BSNL broadband in online.kindly clarify
(Our Broadband connection[protected]

Net connection is disconnecting again and again for the last two month. I have complain in exchange about it but very poor response, said they will send person to solve this problem, but till no response. And i m not able to check usage online with my username and password, it says that "username does not exists". Please help me to check data usage online.

broadband gets connected whenever it feels like. I mean its so annoying. Throughout the day it shows 676 error, phone line, sometimes " remote computer did not respond". I have home500 plan, so i get 2.5gb free, but dis month i could hardly use more than 0.5 gb cause Mr. broadband did not feel like serving me.

Dear sir,
I am user of BSNL broadband services. I am suffering regularly from the services of BSNL broadband due to weak signals and disconnectivity of signals to my PC.
On the day the services are not available to 14-16 hrs per day.
So please kind take attention about all these problems and give positive response to me.

Regards
Sourabh Garg
M-7 Laxmipuram, Transport Nagar, Gwalior (M.P.) India
Phone On. - 2490817
Mob.-[protected]

bradebank account usage not seen. Please rectify.

dear sir
my cell no is [protected] i want to the
whose no. is this [protected]
plz urjently it's very important for me

I wish to cancel my broadband connection and retain landline. My ph No[protected]. please help me

Its been just one month since i started using BSNL Home250 plan. For the first 3 days it worked perfectly and i was very happy. But suddenly on the 4th day, woooopssss, it stopped working. Since then, its showing error 691 i.e. "either User name or Password is invalid". I have lodged a complaint thrice but nothing seems to be working. Customer care service is so pathetic that you dont even feel like talking to them. Customer care executives themselves dont have any idea about my Internet problem. and i think i have to visit exchange office soon to get it disconnected.

It has been around one month i have got the BSNL broad band connection.
1. Very first day the person came and setup the connection, while trying to conneect it was giving 691 error invalid error or password. After 2 days complain they came to know there is actually some problem with them. Just think for new connection what kind of problem they have.
2. For next 20 days it worked fine without ne problem, i was quite happy.
3. But after 20 days, on[protected], the DSL LED stopped and since then i have been trying to contact the BSNL customer care, though i m able to talk them but they are unable to resolve this problem. One guy came on[protected] and checked the line and told there is a problem in the line, he took the signature and told he will pass this to his office so that they can handover this problem to some line man since its a line mans work. I kept on calling the area manager he said there is some problem in the exchange. And they are trying to resolve it from Bangalore because it is not possible in the local exchange. Actually i stay in Chinchwad, Pune. The customer care are too pathetic they are actually harassing. They dont have sufficient knowledge.
4. Finally the DSL LED started showing the light on[protected], so i started connecting, but no use again the 691 error, invalid user/password. So I started complaining them they said, they are trying to generate the new user id and password. But till now i have not receiving the new user id and password. Now I realised that BSNL is typical a government office and even the employees also behave similarly.
5. It is too pathetic, and they are totally harrassing, so i m planning to switch to another ISP.
Please dont take any broadband connection from BSNL, I am planning to go to the consumer court for this harrassment
My name is Prana
My BSNL broad plan is UL750
Will then deduct these many days charge
Place Chinchwad, Pune

when am trying to connect to bsnl internet via type 2 modem it is showing error 769

BSNL Broadband — Not received Modem-22 days gone

I am Pritesh Lodha, resident from Ahmedabad, I very regretfully would like to bring in to your notice, that the behavior of some of your employees is such that it is degrading the reputation of BSNL. I had BSNL broadband connection and had purchased wireless modem, due to some reasons it stopped working, so I ordered for a change modem and requested for a modem on rent by paying deposite of Rs 500/- on 30th March 2010 and till now we have not recieved any modem. Even we are charged for the month of April 10. I have contacted Mr. Faneja in Manas Complex, Ahmedabad and he gave me the number of Your Broadband contractor Mr. Mehul Patel. Sir its very painful to say that this guy's behavior is hurting us like anything. We have complained alost 10 times and wasted my time, energy and money, but no actions have been taken till now.
I didnt expected this kind of service from BSNL, one of the most reputed and largest Telecomm company. We have paid Rs 500 and we are not taking your any complimentary services that your company is treating us like this.
I request you to please inquire into this matter and help me out and help others so that customer is happy and do not write any complains from now.

My name is SAMBIT SAR.I am taking this step as none is listening to my problem.I had some broadband problem since 5 days.I have already register complain for 2 times.Nothing has happened.Even i had called over mobile to the local SDO but same no solution.Therefore i request you to kindly rectify the problem or else will have to take further actions as needed.My landline number is[protected].My contact no is [protected].

My name is Bimal ch das landline no[protected].I am taking this step as none is listening to my problem.I had a problem from 7 days in broadband that my link fails in regular interval of time.I have already register complain for 3-4 times.Nothing has happened.they are simplying saying that after 24hrs it will be OK.Even i had called over mobile to the local SDO but same no solution.Therefore i request you to kindly rectify the problem as iam suffering a lot.

Respected sir,
My Telephone no[protected] broadband connection is very slow and death connection.My Broadband Plan BB Home Combo UL625 this plan capacity 512 Kbps upto 4 GB, 256 Kbps beyond 4 GB but my network is below 76kbps.so,please consider the my problem.
Thanking you



Thanks & Regards
Lakshmanan.R

sir,

i have problem in broadband speed.. the downstream signal of the net is about 50kbps which should be 4096kbps at-least. i had registered complain more then 5 times. they are not resolving my problem. the problem is from more then 2 month.
my area code 0141 jaipur
phone no[protected]
Santosh Kumar Jha

i have taken bsnl netone connection 5 months before in koraput and now while conneting the netone my user name and password are invalid .even while checking my account username and password are invalid as a result i am not able to acess the net.its been about one week i am having this problem. looking forword for your action.

Dear sir
I have not taken broadband connection, however I am getting bill since September 2008. I further inform you that I have taken WLL connection since then. Therefore no Broadband connection can be provided in WLL. I request you to kindly correct all the bills and refund the excess amount charged for Broadband connection together with WLL bill.
Thanks
H K Mahto
NABARD

i cant acess my netone id please help me my number is [protected]

Dear Sir,
I am User of Broad band service in Hubli, lingarj nagar. My Telephone no is[protected] in the name of mahesh S Badigannavar. I am using broad band service since from last 7 month. Initial 4 month service was very satisfacotory, but after that i am regularly facing problem while using the internet.I have complained your local customer care service but they could not sole problem yet. My brother is staying in Marutias we are contacting him regularly throuh broad band but due to this bad service we are not able to contact through online. we are making calls through my cell hence i am paing more because of your bad service.
Sii i am very much proud to be an BSNAL user but i am not satisfied with service. Hence i request you to kindly solve my problem. I hope you do the needfull.

Thanking you
Arvind S B
[protected]

Dear Sir,
I am User of Broad band service in Hubli, lingarj nagar. My Telephone no is[protected] in the name of mahesh S Badigannavar. I am using broad band service since from last 7 month. Initial 4 month service was very satisfacotory, but after that i am regularly facing problem while using the internet.I have complained your local customer care service but they could not sole problem yet. My brother is staying in Marutias we are contacting him regularly throuh broad band but due to this bad service we are not able to contact through online. we are making calls through my cell hence i am paing more because of your bad service.
Sii i am very much proud to be an BSNAL user but i am not satisfied with service. Hence i request you to kindly solve my problem. I hope you do the needfull.

Thanking you
Arvind S B
[protected]

I have taken a broadband service from Belgaum bsnl on[protected] and paid the requires charges vide receipt number CSC/676 for phone number 2465788. At that time I had given my username as bdmunashi with password iowa4692. However when I tried to go to website www.dataone.in with this username and password I got a reply that either one of them is invalid. Please look into this matter and help me get the correct username and password. As I have a bandage on my leg due to a fracture I am unable to come personally to your office.Early reply will be appreciated.

We at our Foundation have faced same type problem. We are in Rs 250 per month 1 GB limit. on one day (June 3rd2008) they showed usage in one second 1.3 GB and next 97 minutes another 1.3 GB . Technically they bsnl people say it is a spurt and spill. We are fighting with sarkari babus. We have to make noice. one thing is truth will be established.The usage portal is full of bugs and we can challange them. we need tools to establish our browsing history. search in web an install in your sysetm.
Good luck.
Honorary Secretary
Agrizone Foundation

I am using BSNL broadband plan 250. I used to check broad band usage daily, but for phast three days it doesnt shows the usage.. It shows only the past third day's usage only.. Please tell me whats the problem occured..

There is another problem of {bbservice.bsnl.in} which is troubling me from last three days and the problem is -------When I am opening the website {bbservice.bsnl.in}.The website open's but it gives one error that is[protected]

Usage Details are not available due to regular maintenance activity.Inconvenience caused is regretted.


This is the problem please help me I want to see my usage.Tell me the solution
My ID : [protected]@rediffmail.com

I have taken bsnl brodband (home250)before 3 month.Bsnl take a month for conection.First bill 828/- and second of Rs4651/-.Then also I cant chack my useags till now!They give me a simple password(password)which not works. Bsnl is having a plane 750/- in which they offer unlimited up load/download! Then for 20gb how can they charg 4651=00. Any logic?

I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.

I am not able to know data usage of BSNL broadband can't access my BSNL mail ID because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.

I have filled an application for BSNL broadband services on[protected] on the plan 500C choosing modem of type IV. It is nearing one month. Still I did not get the connection. The authorities say, it will take time. They do not know, when they would be able to provide type-IV modem. Some of them do not know about the type-IV modem.
I doubt, if the authorities are putting up minimum efforts to procure the type-IV modem.

data.bsnl.in - this website sometime work & sometime no work. please currect this website .

I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.

I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me. urgently

i am unable to get information of my internet usage , would u pls provide .

Sir
I am not able to know data usage of BSNL braodband.When I put my user id and password it opens a blank page.Please help me.

i also hav a broadband conection in new plan.but i m not able to see my usage.bcoz page doesnt open(data.bsnl.in).pls help me to see me usage.

Ref: Phone No.[protected]
I had been trying to get access to usage record by clicking www.data.bsnl.in for the last one month.May be my portal ID provided verbally by the local Telephone exchange is incorrect.I repeatedly lodged complaints. I am being told that this is a system error and the matter is being looked into by Bangalore.
Getting frustated I changed the password which was successfully accepted.I also changed the Portal ID which was also successfully accepted. But still I am unable to get access to the unbilled usage record. I shall be grateful if some solution is given to me.
I remain,
Ashoke Kr Dhole

Ref: Phone No.[protected]
I had been trying to get access to usage record by clicking www.data.bsnl.in for the last one month.May be my portal ID provided verbally by the local Telephone exchange is incorrect.I repeatedly lodged complaints. I am being told that this is a system error and the matter is being looked into by Bangalore.
Getting frustated I changed the password which was successfully accepted.I also changed the Portal ID which was also successfully accepted. But still I am unable to get access to the unbilled usage record. I shall be grateful if some solution is given to me.
I remain,
Ashoke Kr Dhole

am unable to get information of my internet usage , would u pls provide .Most of the times your portal 'data.bsnl.in' is not functioning.Your earlier portal was excellent,and we feel it is better idea toi go back to the old portal for better services

Procedure for displaying BB usage details for multiplay portal users

I find that total Data transfer(MB) is being shown in the unbilled BB usage record.This is highly inconvenient for the Subscribers having Plans with limited as well as unlimited usage hours.The usage during the unlimited usage hours may pl.be shown as 00 (zero).
The above mention procedure will help the subscribers to know at a glance whether they have crossed the allowable usage limit in their respective plans.

I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.

Sir,
I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me

piz. tell me about useage of my internet

now www.data.bsnl.in site is not open and if it is open means it ask me the id and password. i dont know which id and password to enter...tell me clearly how i can a way to know the usage?

now www.data.bsnl.in site is not open and if it is open means it ask me the id and password. i dont know which id and password to enter...tell me clearly how i can able to know the usage?

i m getting more bill in broadband ther is no site to check usage if i asked installer he is giving www.data.bsnl.in which is a waste site plz help anyone to know exact usage of bsnl if know anybody plz forword that link to me my id is [protected]@yahoo.co.in

Dear I have Data One Broadband connection in my home and this month my bill is too high, so i want to check all details how is comming bills too high , Now i am living in Gulf Country is it Possible to check usage hours or service, Please reply me as soon as possible thank you

Plz.tellme srvies Name

Plz.tellme UPE service coad

I am not able to know data usage of BSNL broadband can't access my BSNL mail ID because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.& give advice how can i check that...

FOLLOW THE LINK GIVEN BELOW-
http://bbservice.bsnl.in/

U HAVE TO ENTER UR PORTAL ID AND PASSWORD WHICH IS DIFFERENT FROM UR INTERNET CONNECTING ID i.e. UR WEBMAIL ID.IF HAVE NOT UR PORTAL ID AND PASSWORD PLZ CONTACT UR NEAREST EXCHANGE.

FOLLOW THE LINK GIVEN BELOW-
http://bbservice.bsnl.in/

U HAVE TO ENTER UR PORTAL ID AND PASSWORD WHICH IS DIFFERENT FROM UR INTERNET CONNECTING ID i.e. UR WEBMAIL ID.I[censored] HAVE NOT UR PORTAL ID AND PASSWORD PLZ CONTACT UR NEAREST EXCHANGE.
I[censored] HAVE UR PORTAL ID AND PASSWORD THEN ENTER AND LOGIN.THEN AFTER LOGIN CLICK ON CHECKUSAGE TAB ON UR BROWSER.SELECT THE MONTH FOR WHICH U WANT TO SEE THE USAGE DETAILS.
ONE GOOD NEWS IS THAT NOW THE NIGHT UNLIMITED i.e. from 2.00 a.m.-08.00 a.m. is showing separately on the website for night unlimited plan users.
maybe this would be helpful for u vaishali and all o[censored] guys...
TAKE CARE...

You are not able to serve the customers as you have not changed your beuracratic ways. Why don't you withdraw from this area of BB services?
Chalapathi Rao

sir,
iam a class 12 student and i requre the internet for checking the various online competion forms.But with deep regret i want to bring to your king notice that most of the times iam not able to serve the internet.Even though i get connected to bsnl iam not able to see any website.I have many times told the bsnl worker about this but no one listens to me.when i told this to mr.Manoj sharma(bsnl noida officer for broadband) he said he cant help me.

i hope you understad what type of inconveneice this is causing to me even aftyer paying the full payment of bsnl bill.

hoping for an immediate action

yuor's sincerely
Nishant Tripathi

I have trial to get usage from 1.3.08 to 31.3.08 and onward but i have not got information. In my bill of march 2008 following amount is not understandable :-
Broadband usage - 200803
Grs : 2481 Net : a45/- = 1310.98
The total bill is of Rs. 2181.00 for a month

pls send to me my mobile bill my no. [protected]

Sir,
I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me

hello sir

we install your broadband conection in our three school but i still not receive my portal ID and password, so please do need full for this because i not check my usage without this


regards
ashish Patel

Sir, my nrd band connection is not getting connected always.its intermittend.Symptom is that the DSL indication in the moderm is not coming on intiallly for some period (may b for Hours) and connection is not getting throgh.If i am lucky it may come after some period and net will get connected.pl give advise.

exchange-Nedumangad, kerala
place-puvathur.
tele no:-[protected]
used id - arnarayanannair

I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.

I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl. help me.

I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.

Sir,
My bb usage charge is 1111.66. Plz check. Might have been some thing clerical wrong.

I had got my broadband connection on 20/04/2008 i m unable to see my account usage on bsnl site as http://www.data.bsnl.in/wps/portal which is creating a big problem for me as i m unable to see how much has been used & how much is remaining.Every time server is down.

WEb site of broadband Uses

Sir,
I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me

i am the new user of bsnl broadband
when i configer it and giving server name any of it wmmm, wmra, smma, smra, nmma, nmra the passoword incorrect
problem is stand
pls. help us
Best regards
Sudhir
my bsnl id is
[protected]@bsnl.in

m have bsnl brodband home 500c combo plan my total usage is 2074 mb in april month my 1.5 gb data is free in april month but bsnl send me 4085 rs bill now what can i do please help me

I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.

I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.

when I log on to BSNL to see data usage it shows that
""Usage Details are not available due to regular maintenance activity. "

Inconvenience caused is regretted. ""

when i open the broadband then it even after giving the correct user id and password the broadband doesn't connect.

Dear Sir/Madam

My pone no.[protected] is dead from last twenty days . I have complaint three time in twenty days but there is no response . so I am compailnt another . so we are requested you to plese see on the compalint and take action against it.

Thanking you

pawan Kumar
v.p.o Barwasni

BSNL broadband No : 22280555 — unable to see data usage

Sir,
I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.
The ID & password are given by bsnl only.
Request to send new ID & Password.
My Tel No Is 22280555

sir,
I have realy disappointed with the service of BSNL broad band. There is no doubght that the best service provider is BSNL but unfortunetly I am facing a my slow speed conection and time to time break conection. please consider my request.

thanks
Ishan ojha
101/182 Mansarovar, jaipur
Phone Number 2780900, mobile [protected]

I agree with the above complaints as I have also been facing the same problem. I hav a dataone connection from the past 3 months and hav not been able to check its usage even once. the matter has not been resolved even after repeated complaints to the office.

bbservice.bsnl.in is not opening any time. When I type is and took enter it will open ibm service site and some times compression is only 0% so the speed comes so down. Help me

not above to see my data usage. how much space is used

same problem with me also.internet connection is v. poor. pls.try to solve my problem.
.

My Landline phone[protected] is dead from 10 days. I compained in Jaya Nagar Exchange (Bangalore). The person named Krishna told me that repairman has not come for last 15 days. What is this? This is a bad service provided by BSNL.
BSNL exchange officers are also not picking phone.

I am not able to know data usage of bsnl brodeband because when I log on to www. data.bsnl.in and www.bbservice.bsnl.in. it ask user id or passward. when i writ user id or passward then open a page which show welcome to bsnl selfcare portal. it contain 4 points.Then i move my curcer, don't select any one point.so please tell me how to see my uses details properly.

dear sir

we r not geeting our bill on time at our billing address.

so we r allwaya pay late fees. plz chek this.


thank you

rambiri devi

[protected]

dear sie

we r not geting our bill at proper address. so we always submit bill by late fees. plz solve this problem as per possible.


thamnx

BILLING AADERSS-----RAMBIRI DEVI W/O RAMPAL NIMESH V.P.O- DAYALPUR . TEH- BALLABGARH.
DISTT- FARIDABAD

PHONE - [protected]

Despite putting user ID ANDpassword access is being denied.

Dear Sir,

Please De-Activate BSNL Caller Tone From my mobile.Please do the needfull.My Number is [protected].

Thanks...Antony

Solution:

Actually, there's a known issue with data.bsnl.in. Even if you give correct user id and password, it'll through error. Try twice or thrice with the same login details, you'll be able to access your details.

I had similar complaints. I wanted to know all facts from the silchar BSNL and wrote several letters alongwith application under RTI ACT. With more than one month over, they have not replied to my single query. I suspect a foul play and a much larger corruption in their accounting system. I request CBI to initiate an enquiry in this regard.

i want to my land line bill detail wise . total call all duration wise bill plsssssss

Sir,
your bill for the month of October carries an Ad.as"DEAR CUSTOMER, AVAIL DOUBLE USAGE OF FREE DOWNLOAD FOR ALL BSNL BROADBAND PLANS IN THE MONTH OF NOVEMBER 2008 AS ONE TIME "DIPAWALI BONUS".I used the net more on this basis in November for 200811.But my bill dt05/12/2008 charged Rs.121.74 for net usage. When I asked the A.O. of BSNL-Fatehebad he told that this bonus was only for those who were using the broad band for more than one year.But there was not a word in your ad.(one year).Please clarify this and do the need.

daily update SMS required for unbilled usage

Dear sir,
my name is Avtar singh. my mobile no is [protected]. my mobile balance is deducted without usage in[protected] to sequentely. i complaint to my near BSNL Office but my problem is not solved. please stop these wrong deducted. please take action at this problem.

thanx & Regards

Avtar Singh

it'll take almost 2 hours to deliver a message!!
do i have to change the service center number??

My BSNL phone frequently gets dead even after giving continuous complaints no body is rectifying.we even met divisional engineer of tirmulghery branch hyderabad and even applied for a wirless connection but no response.
My landline number is[protected].

Sir am using [protected] excel prepaid 4m orisa.I want to knw call details from 15.1.2009 to19.1.2009(12 noon)plz help me

uses of b.b. not showing in your site .please rectify as early as possible or inform over phone.

i m getting more bill in broadband ther is no site to check usage if i asked installer he is giving www.data.bsnl.in which is a waste site plz help anyone to know exact usage of bsnl if know anybody plz forword that link to me my above id

I have got many phone calls from Mahindra Finance[protected]. I have made several complaints to each staff (Including one Ms Divya). Still they asking one Mr. Purushothaman (he took some loan from this finance company). Each and every time i need to explain who am I. It doesn't make any Difference. Once asked the Manager (Mr. Biju Thomas) to contact me, because he was busy with another call. I asked the staff to delete from their system. Still they are ignoring and torturing for lst 4 months. Please consider my complaints.
Regards
Dr. Bibi Catherine Antony.

I have an Land line connection in vpo saidpur, distt, sonipat Haryana. it is out of order for due to constration of road, all underline wire has been cut for long time. Please installed new line for continue connected all of my areas phone.
kindly take necessary action. My phone no. is[protected]

thanks


Mr. Parveen Kumar

For past 4 months connection very poor monthly only for 10 days its working
. our main purpose is broadband and iam doing medical transcripition
project i need to send file everyday to united states. mainly your
customer support people and extension office people behaviour towards
customer very worst. if the same situation run i need quit the
connection . and i need to file case over lose for my business.

ref ph. No.[protected] Village & post Saidpur Distt, Sonipat Hr. pin- 131402
please repair my phone because it is out of order for long time due to constration of road. all of my areas phone out of order. so kindly repair & installed new line.

Thanks


yours Sinerely

Mr. Parveen Kumar

my tel number :[protected] For past 4 months connection very poor monthly only for 10 days its working . our main purpose is broadband and iam doing medical transcripition
project i need to send file everyday to united states. mainly your
customer support people and extension office people behaviour towards
customer very worst. if the same situation run i need quit the
connection

sir,
i buy new broadband connection combo 299 but serviceman who install the modem, no give me password he make a icon of connection so show only user name not password so i not check my ussege . plz sir give sugg. that how can i get my password ... i waiting.

i want to unsubscribe from the indiatimes "Breaking News" pls help me My no. is [protected].

As you know all DataOne plans are NOT unlimited. So if you have opted for a limited plan then you should be carefull about the dataone usage.
Your Dataone broadband usage can be checked as follows.
1) Open http://10.240.43.216/webLogin.jsp in Internet Explorer ( Firefox not supported).
IF THE ABOVE LINK IS NOT WORKING, Please try Check Broadband Usage
2) Enter you dataone username and password.
3) Click on "Service Records" link.
4) Select the month for period you are checking the usage.
5) Click 'OK'
6) Value of 'Total Volume' is your total dataone usage of that particular month.

Important : if you open this link in any browser other than Internet Explorer, you may get an error message like "{ Sorry, you cannot access portal because your explore is not Cookie-enabled.
Please set your exploreCookie-enabled, and access portal again!"
So Please try with internet Explorer Only.
Also please note that the link is accessible only from DataOne internet connection.

Note: Installing ad blocking software / Pop Up & Ad Blocking Add Ons in your browser will help you to reduce the dataone usage.
Remember Small Plans and Big Usage will increase your bill.

[protected]

Two types o[censored]ser IDs provided by BSNL one for service other for usage check i.e portal user ID you can get it by dialing 1500 from BSNL land line or 120#2441500 from mobile

sir my landline number is [protected]

Sir,
I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.aien

sir my landline number is [protected]


Sir,
I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.

I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.

www.data.bsnl.in
www.dataone.in
http;//bbservice.bsnl.in
It will not ask your user id. It asks your portal id. User id and portal id are not the same. they are different. You can get your portal id from the local exchange in-charge. Portal id consists of three letters from the user id, a serial number and the date of provision of your broadband facility.

Hey just log on to www.data.bsnl.in and enter your portal ID and password and u don't need to enter user id in place of Portal Id. Bsnl must have provided you with the 14 digit portal ID. After log onto it just go for the My services and in that go for the My account ussage. I hope this will work.

sir/Madam,
Sir i most request to you i am a cyber cafy woner .i have many more time complaned to BSNL exchange but i have many problam internet is not properly working sir my customor is braking so please help me . i have brodband conection my conection no. is 53259 so please i request to you



obilized
Suresh kumar

broadban usage bill details not available
I am not able to know data usage of BSNL broadband because when i log on to www.data.bsnl.in it asks for user ID, & password, when i click it says check your user ID & pass word. help me.

sir,
divert all sms( from cell no. [protected] to the alternative mobile (Phone. no.[protected] ), since the mobile is for office use please divert the call which is not in my contact name.
thanking you

BSNL DATAONE — Agent cheating

I got a new connection of dataone in may 09 after paying Rs 3650/- to an agent in Dibrugarh called Biplav Das. He didn't deposit the money in BSNL office in Dibrugarh and now my connection is disconnected. And furthermore, this person is not attending to me either. What should I do? I'm suffering unnecessarily even after paying the full amount.

From.sebastian
puvathur Exchange
Trichur
Consumer no.71542897
Dear sir,
Pleased be informing that, I got BSNL broadband connection (Home plan 500C) from May 25th.As per Home plan 500C charge suppose to be 500 rps + if modem rent charge 80 rps total 580 per month.I planned to purchase modem when I applied, after I requested rental basis.

Unfortunatly total modem full amount came in month of june bill ie 2425 rps

ie. modem purchased charge 1040
Depossit 500
june fixing charge (june) 112
and telephone bills + ect

grand total 2425

then i complaint our BSNL main branch office to clear modem rental basis, they said it can clear, end of bill date i went & paid bill, only they gave me 300 rps.I dont know what this calculation.Actually they have to give back more.
Please follow this matter
I am expecting your co-operation

Thanking you
sebastian

Dear sir, If you can please explain how you calculation for broadband for 1.5 GB.I have 500C plan
so I want to know how many time can use per day for voice chat, only chatting, if we are using web cam how much will come in this plan.if your have please send details of that.

I am expecting your reply & your co-operation highly appreciate

thank you
sebastian

Dear Friend,
I have also just taken the same combo plan. The speed that BSNL has promised is just 256 kbps. At present they are giving me more than that. The site which u can go for details is data.bsnl.in/wps. They will ask u for username and pasword which u should have been provided. Till today the site has been closed down. But it should be working from monday. They will update your usage to about 8 hrs delay in the site, this u have to allow considering the number of customers. Then, You can download between 2am and 8am which is free. Everyday u can use about 50 MB of data which is around 2 hrs of normal browsing without downloading. could bemore or less. For knowing every moment of downloading you have to download a bandwidth meter. For example the Shaplus bandwidth meter which I have done. Try a google search on that. Also go to your nearest Exchange and talk with the JTO there. PHEW I HOPE IHAVE NOT BORED U.

hi this is suresh from chennai...

If your are using bsnl broadband visit this site

http://www.dataone.in/

and click CHECK YOUR ACCOUNT USAGE LINK which is located at the top left of the page...

Now enter your username and password which is provided to you...

In that click SERVICE RECORDS then click OK which is located in the center of the page... now you can checkout your internet usage by datewise/monthwise whatever you like...

Am not a BSNL employee...just student

Sir,

I want to check the broadband usage on daily basis for my connection to PHONE NO.[protected].. kindly provide me the USER ID and PASSOWORD to check the broadband usage.

THANKING YOU

YOURS FAITHFULLY

C.SATYANARAYANA,
H.No. 8-2-403/2b,
Road no . 4,
Banjara Hills,
Hyderabad - 500034.
Phone No.[protected]

make this e-mail id

Pay the amount again.

SITE NOT OPEN I HAVE MAY BRODBAND USEGES

BRODBAND USEGE BILL DETAILS NOT AVILABLE
I AM NOT ABLE TO KNOW DATA USEGES OF BSNL BRODBAND BEACUSE WHEN I LOG ON TO WWW.DATA.BSNL.IN.IT ASKS FOR USER ID, & PASSWORD, WHEN I CLIC IT SAYS CHEK YOUR USER ID & PASSWORD HELP ME

I am not able to check the broadband usage details after getting registered in Selfcare.sdc.bsnl.co.in. I have made several requests to 1500 but of no use. No BSNL representative is helping in this matter. I request the authorities to check the number of calls I made to 1500 and take some necessary action on this.

Today I topped up my BSNL VENNELA + for Rs. 1000/ against your SMS MESSAGE that for every Rs.500, 1000, 2000, 3000, 5000 /- there is a extra talk time of 25%. But I didnot get such extra talk time. Topped up from A/C No:124827, at 4:57 p.m. on 15.10.2009. It is either your sms fault, or recharging agency fault that I have not topped up Rs.1250/- Please look into the matter and do justice to me immediately. Your custumer care also not having update information like the sms message of 25% extra talk time offer.

I am not able to check the broadband usage details after getting registered in Selfcare.sdc.bsnl.co.in. I have made several requests to 1500 but of no use. No BSNL representative is helping in this matter.

HI,
I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens.
& also i want to change my user id password so can anyone guide me that how to check account usage & about changing password.

Hello

I am registering complaint after sevral call to Mr Girish JE, and Mr Mohan of BSNL Broadband Indira Nagar Bangalore. Inspite of repeated complaint they never took it seriously.
My complaint is 'our most of the email is not comming to my address [protected]@dataone.in' some times one out hundred mails is received and most of the mail bounce back stating the receipeint address is not valid. where as all the out going mail is working fine. the pop3 and smtp address is also correct as said under configuration manual i.e. smma.dataone.in and smra.dataone.in.

Kindly help us out because our comlete work is depend of our client mails only.


Thanking you

Regards

Editor Aesi

HI,
I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens.
& also i want to change my user id password so can anyone guide me that how to check account usage & about changing password.

Please reply me on my mail Id- [protected]@yahoo.com

:)-

thanking you

HI,
I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens.
& also i want to change my user id password so can anyone guide me that how to check account usage & about changing password.

Please reply me on my mail Id- [protected]@yahoo.com

same problem guys...

I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens.

Please reply me on my mail Id
gurpritsingh.[protected]@gmail.com

Sir/Madam,
I don't know how to check the usage details of my Dataone Broadband. Could you please send me the available link to check the same.
Thanking You

R.MohannRaj
[protected]

as i have taken broad band connection but they have not given mail id for me and also i am not able to check my account usage details regarding my broad band connection

Sir/madam, I have taken broad band connection but they have not given login id and password to me and also i am not able to check my account usage details regarding my broad band connection
please reply me on my mail id abhishek.[protected]@gmail.com

Thanking you,

Sir/madam, I have taken broad band connection but they have not given login id and password to me and also i am not able to check my account usage details regarding my broad band connection
please reply me on my mail id [protected]@gmail.com

Thanking you,

hi! i am having problem like you guys..i am not able to check my account usage details regarding my broad band connection..everytime i go to the link it always appear blank.can anybody help me...
my emailid:[protected]@yahoo.co.in

Sir /Madam
i'am not able to check my acount usage .when i'am trying to check, by entering username & password it shows invalid username and password. so anyone help to find a solution to solve the problem

Regarding the blank page, try completely disabling your antivirus and firewall. I had the same prob. After disabling kaspersky it worked.

whenever i went to check my account. the error message forbidden you cant access from this server. this message is shown always. please i request you to clear it immediately.

whenever i check my account it does nt allows me. forbidden you cannot access from this server. reply to this id [protected]@yahoo.com

I have bsnl's broadband connection, since 2 days i can't able to open my a/c i.e i can't check my a/c due to some error occured, kindly resolve my problem.

i cant check my account usage whenever i open the " forbidden you cant access from this server" this message appears. please solve my problem reply me as soon as possible

HI,
I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens.
& also i want to change my user id password so can anyone guide me that how to check account usage & about changing password.

Please reply me on my mail Id- [protected]@gmail.com

:)-

Dear sir
iam the user of data one connection .but i can, t cheak uses of my inter net bytes . and is the portal id and password means my existing user name 7 password or somthing else
please clear me



naved

Sir /Madam
Some times, I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens. It is very unfortunate, I just don't expect this kind of service from bsnl. Pls, solve the problem quickly, and oblige.
thanking you,

Please reply me on my mail Id
sbh.[protected]@gmail.com

i want to access my dataone usage i account but all sites do not help me to.

i am not getting some websites such as G mail, Orkut, mca.gov.in, etc...

I am not able to access websites like G mail, orkut, mca.gov.in, Etc through your broad band conncetion

Sir /Madam
Some times, I am not able to check my data usage of dataone. when i go to check account usage link. then no Page opens for a long time & gives an error message "Page Cannot Shown". It is very unfortunate, I just don't expect this kind of service from bsnl. Pls, solve the problem quickly, and oblige.
Thanking you,

Please reply me on my mail Id
prafull.[protected]@gmail.com

BSNL site is very slow and i never able to check my usage?

Sir,
I cant check my data usage...
What will I do????
Please reply to my email id!
Thejus

Dear Sir / Madam
I am not able to view my dataone usage account and change password. I have contacted the local authorities but they are not able to solve the same. The toll free no. 1500 given by you for broand band users is never picked up. Please give me the solution & hope it will not remain as a complain in records but it will be solved fast

Thanx

With regards

Mukesh K

I got the user name and password of mail.bsnl.in. I want to check my internet usage of dataone.
When i try to enter same user name and password of mail.bsn.in, its not working.
Can any one provde me detail where i get the user name and password of dataone.com
I tried to call toll free no of bsnl. No one replying on that no.
Its very difficult to interact with the bsnl perople.
Please provide me mail id so that i can get user name and password.

thanks
sanjeev

I got the user name and password of mail.bsnl.in. I want to check my internet usage of dataone.
When i try to enter same user name and password of mail.bsn.in, its not working.
Can any one provde me detail where i get the user name and password of dataone.com
I tried to call toll free no of bsnl. No one replying on that no.
Its very difficult to interact with the bsnl perople.
Please provide me mail id so that i can get user name and password.

thanks
sanjeev

I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens.plz solve the problem quickly...




please rpy me on mail id
[protected]@gmail.com

unable to send mail through ur server.

I have got a connection 2 days back but i want to change to user id and password immediately.

I am not able to check my data usage of data one. when i go to check account usage link. like is blank & no Page opens.pl z solve the problem quickly...i also have a problem, most of the times the internet connection does not exist.when we try to connect the broad band connection, the LAN connection, and the DSL lights glows, but most of the times the internet light does not glows and we got the message of " the remote computer is not access, can u plse sent why the problem exist, plze solve my problem soon.

useless people are working in bsnl men power rating is zero

sir;actually if i going to search for my internet usage .they were reqesting for user id and password. if itype that .they were saying you have entered wrong user id or password but ther bsnl workers had gave this password only. why icant sign in

I bought a new broadband service scheme – RS.750 (unlimited plan) during last month July 08. Now I’m facing lot and lots of problems in using this service, i.e.
• Internet service is not stable, often gets disconnected.
• No response from customer care even I complained them more than 10 times. (complaint no:[protected]
• Accessing speed is very slow. I am getting only 8 kbps instead of 256 kbps.
• I got response like this from the person who installed my modem
“ IN THIS PLAN WE CANNOT DO MORE THAN THIS AND WE DID OUR BEST, I[censored] NEED BETTER SERVICE CHANGE THE PALN”
• Even I complained Divisional engineer of Kathivakam telephone exchange but I didn’t get any response
I was totally disappointed of this BSNL broadband service. I don’t know where to complaint to get proper service. Even many people are complaining regarding this service. Finally I hope you will step forward this issue to rectify the above board band problems.

Dear sir
I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens.
& also i want to change my user id password so can anyone guide me that how to check account usage & about changing password.

Please reply me on my mail Id
madhukar.[protected]@radiffmail.com

hi,
i've dataone's broadband conn...actually i've forgotn my password ..so is there any way i cn change my password ... plz reply as soon as possible ...

I am not able to view my dataone usage account and change password. I have contacted the local authorities but they are not able to solve the same. The toll free no. 1957 given by you for broand band users is never picked up. Please give me the solution & hope it will not remain as a complain in records but it will be solved fast

Am a limited account user and am unable to check my usage which is causin me a big problem over ithe usage

I am also facing same problem as many of subscribers.Entering id and password not getting my usage account.

I am not check my internet bill for [protected]@4 days before, so I am disagree

HI,
I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens.
& also i want to change my user id password so can anyone guide me that how to check account usage & about changing password.

Sir /Madam
Some times, I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens. It is very unfortunate, I just don't expect this kind of service from bsnl. Pls, solve the problem quickly, and oblige.
thanking you,

Please reply me on my mail Id
[protected]@yahoo.co.in

Sir /Madam
Some times, I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens. It is very unfortunate, I just don't expect this kind of service from bsnl. Pls, solve the problem quickly, and oblige.
thanking you

i am having one broadband/dataone internet connection at vizag under 250 home plan.please advise me how to access to my dataone one a/c to know whether i am exceeding the permitted M.B .i do not have any user id/pw registered for this purpose

good morningsir,

i want to change my user id password so can anyone guide me that how to check account usage & about changing password..

sir i am not able to check my account and i want to change my user id and password so any one help to find a solution to solve the problem thank you

NOT ABLE To CHECK
HI,
I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens.
& how to check account usage.

Please reply me on my mail Id- [protected]@live.in

i can't able to see my usage ...

hello my name is uday.im using broadband since 4 months.recently i changed my password andalso using my account without interrupt.but sunddenly today i entered in my account but my usage is not connecting.it is saying the user name or password is incorrect.but it is correct.i checked my usage with that same user id and password.what can i do now.pls suggest me

my mail id is uddi.[protected]@gmail.com

I have written earlier also that I can'nt see the usage of my broadband hours. I don't have username and passward of dataone.com, so please send me at my e-mail address, but I have not recd. the same. Please send me on urgent basis.

O.P.Singhal

Am using dataone(bsnl Broadband) since 2006. All these days it was ok, but since last 5 days am not able to check my usage. When i log into dataone and click for service records. its appearing opearion time out. log it again...many a times i have loggd in but same msg... and am not able to check the broadband usage. please guide

I have a broadband connection. This connection speed is very slow. pls help me

DATAONE BROADBAND — Portal id & password

I want to know my portal id & password of bsnl broadband. My phone number is[protected]

Sir,
I have forgotten my bsnl portal ID & password. Do not know how to recover it. I am not able to check my usage account. Pl. help.

i want to know my portal i d and password of bsnl broad band my phone number is [protected]

HI,
I am not able to check my data usage of dataone. when i go to check account usage link. like is blank & no Page opens.
& also i want to change my user id password so can anyone guide me that how to check account usage & about changing password.

I want to know my portal id & password of bsnl broadband. and when i giving my bsnl username and password then computer shows an error message login failed and user does not exist. when i check my account usage

I am Vinoth.N. I am staying in no.18/35, Veerannan street, Tiruvallur-602001. My landline number is[protected]. my land line number is in my father's name. His name is S.Navaneetha Krishnan. I have broadband connection for my landline number. I have 500c plan in broadband connection. But past 15 days my broadband connection is not working properly. Our area BSNL officers are not responding me properly. please check this complaint and take immediate action.

I want to know my portal id & password of bsnl broadband. and when i giving my bsnl username and password then computer shows an error message login failed and user does not exist. when i check my account usage

Same problem for me also:
i got bsnl broadband connection two days back and now i have the same problem like you.
Rajmohan,

I have BSNL broadband connection with leased modem.

The BroadBand stops working any time. Modem shows link working but there is 100% packet loss which means that the problem is from exchange. It happens atleast twice a week. There are occasions when it resumes working after a day but most aften I have to make a complaint and it takes them a week to repair.

As far as complaint is concerned, I keep calling 24 Hour customer care but after telling for about two minutes that the call is in queue, the call drops. After trying for as many as 20 times, wasting an hour, if I am lucky, I will get to an executive. They log the complaint and tell me that the problem will be corrected in 7 working days, standard answer.

Most of the time it not possible to reach Customer Care and I have to call the exchange. However, the time taken to do the job is same. Exchange officer insists that lineman will visit my house. Probably he knows that this is the best way to postpone any action to Saturday as I can not be found between 10:00 AM and 5:00 PM at home.

And finally the problem gets resolved in its due course without lineman visiting my place just to reappear next week or a week after that.

I have tried to speak to escalation points mentioned on the reverse side of the bill but in 95% of trials, the phone is not answered. In 5% cases when the phone is answered, I get a reply that we will look into the matter. Nothing happens however.

I have been harashed like this for a year now. Does anybody have any idea how to handle these useless people? Is there any provision in the law to make this organization accountable for their hopeless service?!

sir i use my portal id and password to know about my account usage but services are not as desiered ,and not giving information about my usage, it was written some error in services please solve id ,and when i enter my user id and password it say invalid please sort out

Hi Sir/Madam,
I had been using BSNL telephone since 2000 and we got the Broadband connection recently under Home 500c plan. My phone number is[protected]. I returned the modem to the concern authority and submitted a covering letter to Madhavaram Exchange, Chennai as I got my own modem purchased and hence requested for refund on Security Deposit. I received my monthly bill amount for Rs.2, 237/- for the month of September 2008. I had few clarifications regarding my bill amount, since there was an excess amount charged. So I called[protected] around 2.25PM on 23/08/208 thinking I would get my doubts clarified by BSNL personal. But my bad luck, one lady picked up the phone and never gave proper details regarding the bill amount. She was UNPROFFESSIONAL and VERY RUDE to me. Finally I decided that I am not going to get any help from her and eventually when asked for the name, she said her name was Soundari, Accounts Officer. She hung up the call before I could complete my conversation. I am really astonished by the service which I received from an Accounts Officer. It made me feel bad as this was a frustating experience which I never had through out my life time. I am not interested and have to think about continuing my relationship with BSNL Service.
I would like my September bill amount to be revised and send me the actual amount bill inorder to continue relationship with BSNL.

I would also like to escalate this matter to the higher officials. Awaiting yours reply on this.

BSNL — Reappearance of noise in my telephone.

Probably as a result of my complaint through this site last morning I found a noise-free telephone this morning. But before that I found that the facility of lodging complaint through 24002198 has been restored to my phone, and there also I lodged a complaint. At about 10-30 in the morning I informed you and expressed my regret for filing a complaint through 24002198 and gave you the docket No., requesting you to overlook it. at about 1-30 p.m. I got a telephone from your office and there I informed my telephone is ok. But now I find again that nasty sound has appeared and the facility for over-the-phone complaint withdrawn.
I am a senior citizen over 72 years and it is not possible for me to ask for restoration by visiting your office. Will you kindly restore the service and assure me a noise free service? My telephone No. is 24009411.

Dear Friend.

kindly visit a website www.bsnlbroadband.s5.com for your broadband problems/queries etc.Things are discussed in detail with pictorial and video formats.

Be particular about your problem(Error/Error Number).

Regards to All

The BroadBand stops working any time. Modem shows link working but there is no intrenet connection i get which means that the problem is from exchange. It happens atleast twice a week. I have to make a complaint and it takes them a week or more to repair.

As far as complaint is concerned, I keep calling 24 Hour customer care but after telling for about two minutes that the call is in queue, the call drops. After trying for as many as 20 times, wasting an hour, if I am lucky, I will get to an executive. They log the complaint and tell me that the problem will be corrected in 7 working days, server down, repairing work, linebrokup standard answer.

And finally the problem gets resolved in its due course without lineman visiting my place just to reappear next week or a week after that.


Regards
J.J.MEHTA

Poor Customer Service:

I am living in bangalore and shifted my house to HSR layout, sector 1. I planned to get a internet connection from BSNL. After pushing them lot, i got an connection.

But the broadband connection is not working anymore. I have contacted almost all the toll free number given at the back side of the telephone bills. They asked me to call all these numbers

[protected]Broadband)
1500 -
1504 (technical Support)

[protected]

[protected]
2572 1111
[protected]HsR Layout, sector 1)
2572 0001

Even after calling all those numbers, my issues is not resolved yet. Its almost more than a week now. I have no idea on how to escalate this issue. It is really very sad the our government organization are giving poor service to the people.

I had Airtel connection before, whenever the u raise a request, they have a policy to attend your request within 4 hours and they have done. But waiting for a week is too much in BSNL.

Regards,
Saran

sir,

I have been facing the same problems as mentioned above till today.

Yours,
Muzzammill f/o M Riaz Ahmed[protected]

In general the complaints are genuine with regard to BSNL.
In such circumstances, it is advised to send your complaint to the following (Not that they are going to make wonders) but it gets registered at least and some action will come at least at CGM level:

[protected]@bsnl.co.in (Attention: Shri Kuldeep Goyal)

[protected]@bsnl.co.in (Attention: Shri A. Subramanian).

Customer complaints are not attended and rectified and they are erased. Public Grievance redressal system is only consoling authority for public.

Respected Sir,

Subject : Complaint against a POOR customer support from Front end (No :[protected]

I'm raising this complaint with regards to the recent Phone call that I received from this No :[protected] today (18/02/2010 4:39 PM). I'm not sure about the name of that person. Being in Customer care Front end he's talking so HARSH which I could not digest.

I requested for BSNL broadband connection through my mobile ([protected]). Yesterday i got a call where that person is so polite in talking with me and he said an agent will be sent to my home to discuss about the procedures.

But today I got a call from this guy I'm so irritated with the way of speech and the volgur slang that he used against me. I'm not sure "Is this a way to handle a valid customer.?"

I thing that this complaint will be actioned and you can also reach me @ [protected]. Thanks Much.

Regards,
Mohanbabu.C
[protected]

My Phone going dead every month is a regular process. In dec09 it was dead for 10 days, in Jan for 2 days, in Feb10 it is dead from past 8 days. I think BSNL guys have a tie up with private service providers. and might be getting some money for not giving good service. This way private companies can get more customers.
Since being a govt organisation they are not at all worried, there is no Hierarchy, even its there, every body shares the irresponsibility equally.
Whenever I visit for complaint they utter only one word 'Cable fault'. May be they can try to get into guiniess book of records for keeping the max no of complaints pending/unattended.
I dont have much hope from these guys, there system is fully currupt.

Yes.. I strongly agree. We paid Rs. 3000 as advance while booking a telephone line in Yr 2000. We recently cancelled it and was said by BSNL officials that the amount will be credited in next 3 months. But now they came back saying that only Rs.1000 will be refunded back, for the remaining amount there was no proof available with them, as it was very old connection.
And moreover, as mentioned by one of our friends their behaviour clearly depicts that they are not there for serving customer. Not fit to be a government servants.

Still There is no proper response from the BSNL, Please suggest how to esculate


[protected] Forwarded message[protected]
From: <[protected]@bsnl.co.in>
Date: Tue, Mar 15, 2011 at 3:10 PM
Subject: Re: 3G Billing mismatch - no proper response - Please help!
To: Sudhakar Kamalakannan <sud.[protected]@gmail.com>
Cc: [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in, [protected]@bsnl.co.in



Dear Customer,
As your complaint pertains to mobile services, your mail is being forwarded to GM-MS for taking further necessary action and in case of any problem in future you may contact :

PS to GM-MS : 24952629.
e-mail : [protected]@bsnl.co.in

Assuring you of our best attention at all times,

Sr.GM [ NW OPs - CENTRAL. ]

---- Sudhakar Kamalakannan <sud.[protected]@gmail.com> wrote:
> Hi SirMadam,
>

> Thank you for your prompt reply,
>
> Hi Miss.Kalaivani
>
> Please help me out from this issue.
> 1) 3 months 2500 promotional plan as promised
> 2) unlimited 3g plan as promised
>
>
> Hope for your quick reply
>
>
> > Thanks and Regards,
> > Sudhakar.K
> > Hewlett-Packard
> > Phone Number (+91-[protected] )
> >[protected][protected][protected][protected]
> > I have not failed. I've just found 10, 000 ways that won't work.
> > - Thomas Alva
> Edison
>
>
> On Thu, Mar 10, 2011 at 9:08 PM, <[protected]@bsnl.co.in> wrote:
>
> > Dear Customer,
> > As your complaint pertains to mobile services, your mail is
> > being forwarded to GM-MS for taking further necessary action and in case of
> > any problem in future you may contact :
> >
> > PS to GM-MS : 24952629.
> > e-mail : [protected]@bsnl.co.in
> >
> > Assuring you of our best attention at all times,
> >
> > Sr.GM [ NW OPs - CENTRAL. ]
> >
> > ---- Sudhakar Kamalakannan <sud.[protected]@gmail.com> wrote:
> > > Hi SirMadam
> > >
> > > Please help me, I got my 3g data connection from T-nagar branch under
> > > Promotional offer ( 3 months 2500 Rs- post paid plan) on[protected]
> > > as per the plan I need to pay 2500 Rs every 3 months as fix amount for
> > the
> > > unlimited 3g data service, but when I got the bill for the last 2 months
> > the
> > > plan was different
> > > it was Monthly - 1359 unlimited 3g plan, and this month which is the 3rd
> > > month they are asking me to pay 1313 Rs, when I checked with the officer
> > > they are saying every connection taken under Promotional plan is changed,
> > > and also they are saying there is no unlimited plan in 3g.
> > >
> > > I am totoly lost hope on the BSNL service and there promises, Please
> > clear
> > > my issue and also help me to understand why customers are not properly
> > > communcated before the
> > > plan change and how it is applicable to the old customers.
> > >
> > > Please find the below details of my account
> > >
> > > Customer Name : Sudhakar Kamalakannan
> > > Account No :[protected]
> > > 3g data Mobile Number : [protected]
> > > Contact number : [protected]
> > >
> > > Address :
> > > No-24, Anna Nenaivu Nagar, Puzhal, Chennai -600066
> > >
> > >
> > >
> > > Still With Hope!
> > >
> > > --
> > > Thanks and Regards,
> > > Sudhakar.K

Hi,

I have a BSNL landline number[protected]. This number is dead since long. Registered a complaint. Without any action, I see the status of the of the complaint is closed.
Please look into the issue.

Thanks,
M S Khan

This is to inform that i have been facing a terrible service with BSNL services. below are as follows.

I was promised a speed of 1Mbps until 15GB and there after 256kbps. however the max speed that i have experienced is 228.20 kbps even before utilizing 15GB. once in every week i had to raise a complaint. Today i had a terrible experience that i have recorded all the conversations of the customer service rep. i had continuously been disconnected, made fun of and no proper response. i am looking forward to file a complaint against BSNL for providing such a bad customer service. Finally i called up JTO number at 20111072 and that went to much more worst situation the person on the other end answered the call then after asking the query disconnected the line. when tried to reach again dosent picks the call.

When we are expected to pay the bills on time Why cant i expect a service from your End.. Note am expecting just a service and not exceptional service. This posted in all social media networks and in all forums, with the recordings of the BSNL customer care service to show how poorly the customer are treated. Expecting a reply asap.

Shiv G
Social Media and Blog Community

Hi,

Even i had a very worst in my life experiance with BSNL services, People who is working in BSNL are senior citizen who dont know how to intract with customer or answer customer querry, these people are thinking that they own the world but they are good for nothing. I bought a new BSNL broadband connection 5 month ago, first 2 month it is working fine with out a problem, day by day it started to show BSNL quality.

Internet was slow, disconnect frequently, DNS issue, phone line has noise some time dead.

Customer service people always used to give false information, the docket number will close with out an update. The tech support guys dont know how to troubleshoot basic SOHO network issue (I am a enterprise Network Security Engineer) and speaking rubish about networking with me. Finally BSNL senior citizen came to my home to troubleshoot broadband issue and he is a guy dont know what is ethernet cable and dsl cable.

Still my issue is not resolved. kindly dont go for BSNL broadband, best Customer service is reliance and airtel. they will do logical troubleshooting in phone and come directly to home in an hour and resolve the issue.

Regards,
L

I always not able to connect broadband(dataone) every day from 2pm to 6.30pm, iam getting the error message as "the remote computer did not respond" error:678... Iam facing this problem for past one week. What is the reason?

BSNL DATAONE — data one password not told

i got internet connection on 24th december. but till now i do not even know my password! i have been constantly calling their office but they keep telling me to call 15oo from where i got another no. [protected]. when i selected the option of customer survice they tell me to keep on waiting(hold on) even sometimes for half an hour. still no response.




1 month over & i still dont know my password!!

got my internet connection before 4 month, bot i still do not know my password.i have made several calls to bsnl office and even gone there but no response.So, i request to give me my dataone password.
My username:Shah_Rajesh R . So, give me password on my e-mail ID.

I am facing Broadband problem from past 15 days and CC people could not rectify the problem . They told us to call up the respective exchange office.
I really struggled very hard to get this BSNL IIM exchange phone number ( Bannerghatta Road).
Please contact[protected]

Respected BSNL Team .

I would like you to process my request at the earliest .
My landline hasnt been working for the past 2 weeks ..
i have launched a complaint twice already with no response .
i request you to look into the matter and wish to get a positive response this time .

my land line no is .
[protected]

thank you
Swathi

Dear BSNL concerned officer:

My tel no. (landline) is[protected] and user ID kfdsouza_bgm. Presently I log in automatically to Broadband via BSNL Dataone. Sometimes error 691 comes and I cannot connect because I forgot my password.

I request you to please email me my password. I do not want to change it, I only want to know it so as to handle the error 691 when it arises.

Thank you and oblige

Kieran

please give my dataone password

please send me data one user name & password tele no[protected]

i am data one new user please give me a user name & password
my land line no. is[protected]

sir iam 250 plan user, did not get any detail regarding password, , i got connection registration on 13/06/08, , , can you sort out my issue

I have not received my username and password even after 3 weeks have passed since the installation of the modem...what is the reason of such a lapse...please send the username and password at [protected]@yahoo.com ..Bsnl Landline number[protected]...Calcutta

Sir I registered for the dataone connection on 2nd december and the work order was generated on december 6 or 8 but till date i have not been alloted the user id and password. I request you to send me the user id and password via e-mail as i Have my tests on 15 december and before that I need it urgently.

i cant change my passwords. whenever i try to open the login pages from dataone.in the page doesnt open. infact some other page opens about anti-phising from rediff.i dont know why is this happening.plz do take some action as quickly as possible.

sir my number is[protected]. i have dataone conection igot error 691 please rectify my problem...

data one password told but its not correct, Pune

I got my internet connection on 24thdecember, bot i still do not know my password.i have made several calls to bsnl office and even gone there but they told me to call 1500. from there i was told to call [protected], and when i selected the option of customer care they told me to hold on. till know no response.

my user name prabhavyas and my ph.no. is[protected]

Sir I registered for the dataone connection on 7th sep 2009 till date i have not been alloted the user id and password. I request you to send me the user id and password via e-mail, and also i cant able to check usage of my account .pl give me soluton

last one month my broadband connection got some problem i have booked the complints,still the problem is there kindliy take the action.my complaints number is 0108154.

BSNL - Bangalore — New landline telephone connection problem

My telephone at my home is not working. I had booked an online complaint. Its been a week, but no one has responded.
Very very poor service.

Prasanna
Ph.No:26644058

I too got a new connection of BSNL on 28th march 2008, but it was just a telephone box for children to play till 10th April 2008 as it was not activated. After calling the fellow for 5 times and scolding him continuously he finally gave the connection after that. I really dont know what will be the billing cycle and what the hell that lineman has done on my telephone, i still dont know what tariff he has given to me!!!

to whomever it may concern
my landline is dead since 3 months and no response from bsnl rajarajeshwarinagar after receiving n no of complaints.
i am not getting my telephone bill correctly and my broadband connection is also dead, please take some suitable action to fix my problem, i feel bsnl is responsible towards customers my land line no is[protected]

BSNL - Bangalore — Wakeup or give up bsnl

ITS TRUE...GUY'S (BSNL THE GREAT) NEED REALLY TO PUMP UP... OR YOU GUY'S MAY LAND UP IN CONSUMER COURT OFTEN

Dear sir,

We started a browsing centre with capacity of 3 computers in our village. We have applied for broad band connection in the planning of 250-b before 3 months and yet we have not get that.we had paid amount for modem instalation and other charges.when we ask for this complaint they are telling we are not renued our licence. There is not responcible answer.My feature is there.Please clear my problem.

Our Tele ph No :[protected]
Area : Zuzuvadi.
Hosur-635126,
Sipcot(post),
Krishnagiri(Dist),
Tamil Nadu.

i got new bsnl broad band connection and i am unable to check the data usage ,when ever i call to customer support they r not taking a chance to rectify the problem,they r saying to visit www.dat.bsnl.in but i am getting blank page

same problem to me also

SAME AS THE FIRST.
all my friends get an amazing download speed ,but i get only 35kbps :-(
i use the Rs:900 unlimited upload and download
connction

i cannot check my account
i use urs RS:-250/- PLAN 1G.B. downloading please check my aacount and tell me

my no. is [protected]

fully agree. My problem is same. Ever since i got my broadband connection, i haven't been able to check my usage. I am in 250 home plan where the upload-download limit is 1 gb. I don't know how much i have used so far. Afraid that one day they would send me a huge bill. Hey, can i do something about this

bharath

iam having the problem with the billing and my account imformation can anybody reply

fully agree. My problem is same. Ever since i got my broadband connection, i haven't been able to check my usage. I am in 250 home plan where the upload-download limit is 1 gb. I don't know how much i have used so far. Afraid that one day they would send me a huge bill. Hey, can i do something about this

ya m facing a same prob...
just nw i have received my bill loaded vid huge amt to b paid...
contact no.[protected]

I unable to check my balance o[censored]sage Please give me detail

TRY THIS LINK . http://www.data.bsnl.in/wps/portal

the same old case, but i am not able to see the useage, and bill details on line, please guide me ...thanks

Sir i want to know the capacity of our 250 broadband connection.
it is 2mbps or 8mbps .plz send this information through email.

I have taken boardband connection recently .plan is 500c+ that is for month 2.5GB is free and night 2pm to 8am, i am getting download speed only 10kbps . so please kindly resolve my problem.if you want to give me any information
contact bhargav.[protected]@gmail.com
i am grateful to you if you solve my problem

address ::
akula sujatha
near balaji theatre
perala
chirala
prakasem dist
andhra pradesh

Bsnl Broadband Connection — For poor speed of broadband connection

Dear Sir/Mam,
I have the bsnl broadband ( no. [protected] ) from 2 years . the speed of broadband is very low ( 12 mbps ), many times i have made compliant on toll free no. 1500, but till now i have not recive any respose from bsnl broadband, plz take action as soon as possible.


Thanks

Vimla Devi Saini
+91-[protected]

Dear Sir/Mam,
I have the bsnl broadband ( no. [protected] ) from 1 month . the speed of broadband is very low ( 64 kbps ), many times i have made compliant on toll free no. 1500, or [protected]but till now i have not recive any respose from bsnl broadband, plz take action as soon as possible
my mobile no.[protected]

Sir,
Since for a long time I am unable to brows broadband.It is disconnecting very frequently because of this problem I could not brows even ten minutes.I too lodged many complaints with bsnl office and broadband section, but no one has not taken any steps to rectify this.My phone number[protected].Please take nesessary steps to rectify problem as eary as possible.
M.Nagarajan
Kattinayanapalli,
Krishnagiri.

Sir,
Since for the last 10 months I had met a lot of problem with broadband connection, I was complaint this for several times there is no any responssible for that. My name is M.Nagarajan a retired responssible post held in Atomoic Energy.Now I am being at Kattinayanapalli in Krishnagiri TK&DT.My phone number is 230104.Please to take need steps to rectify this problem as early as possible and kindly to help me.
Trgards,
M.Nagarajan(Phone Number 230104)
Kattinayanapalli,
Krishnagiri.TK&DT.

Sir,
I am Nagarajan (Retd.officer of Atomic enery Kalpakkam)residing at Kattinayanapalli Krishnagiri TK&DTSince for a long time I am facing every day problem with broadband connection.I too given so many comlaints regarding this and so for there is no any resposce as on date.Will you please rectify this or may I switch over to any other net work?
Regards.
M.Nagarajan(Phone No, 230104)
Kattinayanapalli,
KrishnagiriTK&DT.

i have a similar problem. I am geting a speed of about 15 to 30 KBPS for the last about eight weeks and all the complaints made have fallen in the deaf ear. Today they have suggested to change the computer to get the right speed.

Dear Sir,
I am Ponnambalam from MM Nagar, Mookandapalli, Hosur. Phone Number :[protected],
Last month i have paid for Modem and broad band connection.One gentleman came and installed modem on sunday for temporary connection during the time, what he says this is for temporary connection next day we will send to person for permanent connection, i am waiting for past 10 days and i complaint to sipcot BSNL office. till now nobody is not attened and solved the problem. please take a action and satisfy the customer,

Thanks,
Ponnambalam.
[protected]
[protected]

dear sir,
i am vinay chhabra (no. [protected] ) & as always my broadband speed is low and below 64 kbps and however i m paying somthing about 1400 including all taxes. bsnl service is very good because they sent us bill time to time but where service goes in other area like speed convectivity and network failure...i m from small town in rajsthan.. i want to bsnl that plz give us better service like private companies give us...thats it...

wbr vinay chhabra

Sir,
My complaint has a more pathetic story than the complaints above. I have been facing problems with BSNL broadband since past 6 MONTHS. Frequent disconnection is the major issue. The telephone line is very noisy. Repeated Complaints was register at the call center but to no vain. Nobody seems to be responsive. Now I am sending this mail after 6 days of NO BROADBAND connection. It may get cut at any moment. Inspite of paying a monthly rent to BSNL, I go to the internet cafe to browse.
Hope I get a solution to my problem soon.

Thanks,
Deepak,
M M Nagar, Opp:Lal,
Hosur.
[protected]

Dear Sir,
I am Kishore from Maharajothi Nagar, Mookandapalli, Hosur. Phone Number :[protected]
There is a problem with BSNL broadband since past one week . Manytimes I have complaint through 12678 BSNL office. But still the problem is not getting rectified. Daily I am calling to that number and making complaint daily. When will the problem get resolved? . please take a action and kindly do the needfull.
Thanks,
Kishore

When the evdo coverage will be available in krishnagiri??? im already using in chennai.but in krishnagiri no coverage.please do the favour...to get the evdo coverage!!!

My land line bsnl phone[protected] is not working past five days, we informed Hosur Telephone exchange & we booked call in 198 & we informed to Dharmapuri GM also they told it will be cleared with in hrs but past two days noting happen.
OnLY wast of my money is happen.So for no one from telephone exchange visited my line (hOME)
simply they are saying they will clear within day
i tried to below numbers
[protected] Dharmapuri
[protected]- GM Dharmapuri
[protected] - Hosur Exchange JM
[protected]
So far no action taken to restoring my connection .This is happening every Month
I reported many times to 198 / 1500 /
But no action taken.
very very worst service By BSNL
so my suggestion to every one.
better return the BSNL connection and go for Private Internet connection
I tried WiF5 connection super Fast Service.
If we call to customer service with in 12 Hrs service person will attn
i[censored] booked call at 12.00 am (Night) morning 8.00 am service eng will call you.
same time From call center for next 2 day they will follow for to check whether problem has been solved are not .THEY WILL ASK FOR SERVICE FEEDBACK ALSO. Good service by WIF5
when compare to BSNL 200% wiF5 is good .in past 4 month only 2 Days only i got Wif5 Problem. But they told it is problem in tower it will be cleared in 12 hrs.Same happened. But During that time also they attend my home and tried for alter net tower to fulfill my requirement.
But BSNL IS WORST!!! service provider. all person are only planning to get something from public..

Who will take care for this action
Note : IF ANY ONE PLANNED TO MAKE COMPLAIN PLEASE MAKE COMMENT AS A TEAM WE CAN POST TO DELHI HEAD OFFICE ALSO.