I am M.Asif Shaikh, took another add on card (cell no- [protected]) on my post paid connection on 25th September 2007. And my woes started since then:
1. Firstly they took around a week’s time to activate my card.
2. Once done after many calls to their offices, we asked to activate GPRS facility on this card, they told us to send an SMS message and it will be activated. We sent the SMS msg and it didn’t get activated, when we called customer care they asked us to re send an SMS, so again we sent an SMS still it didn’t worked then I submitted a written complaint to Dehu-Road ( Pune ) BSNL office on 30th Oct 2007.
3. Next day we got a called that you’re GPRS services are activated, we asked for settings so that we can browse on computer. They sent few settings but it didn’t work.
4. We called so many times to customer care as well to their Technical Dept but all in vain. And as on date we cannot access anything neither on cell nor on my Computer. (only wap site I can access, which has no meaning as I want to access – Gaoogle ; Yahoo ; Gmail etc..
5. REMARKS: I get a remark “ Network not available” and I cannot access any site neither on my Cell Phone nor on my computer….. As on Date i.e 5th December 2007 at 10.45 am.
6. On top of it I received my monthly bill where they charged me Rs. 693.26 only for GPRS for my this add on card – [protected].
Details of payment charged as :
Fixed Monthly Charges From Date To Date Amount
GPRS Fixed Monthly Charges-Best Efforts 25/11/2007 24/12/2007 199.00
GPRS Fixed Monthly Charges-Best Efforts 28/10/2007 24/11/2007 179.74
GPRS Fixed Monthly Charges-Best Efforts 25/11/2007 24/12/2007 199.00
GPRS Fixed Monthly Charges-Best Efforts 07/11/2007 24/11/2007 115.55
[protected]
Rs. 693.29
[protected]
Now my question is :
1. Why should I pay for the service which I have not been able to use ?
2. Is there any one responsible authority / employees work with BSNL?
3. In spite of my “n”- nos of call and complaints to their customers care; why my problems has not been looked into and solved?
4. Who is responsible for my time; money and energy loss to this issue?
5. Is BSNL accounts dept people sleep cant they check and verify the bills before been sent to customer? Cant they see they charged me twice for same period and that too be for the services which I m unable to use?
How can I sue BSNL for this? Please respond as well register my complaint.
Awaiting Justice.
Sincerely,
M Asif Shaikh
[protected]. (my main card )
[protected] ( my add on card)
Aug 13, 2020
Complaint marked as Resolved ![Bharat Sanchar Nigam [BSNL] Logo](/thumb.php?bname=1&src=bsnl.png&wmax=280&hmax=280&quality=90&nocrop=1 "Bharat Sanchar Nigam [BSNL] Logo")
My name is meghraj kanwar residing is A-Narayanpura, I have applied for the BSNL landline connection on 03-June-2008, application number is APP895850. When i went to apply for the connection i had paid the deposit amount of Rs.500. Other day i went to the BSNL office located in Krishnaraj Puram near Tin Factory to find out the status of my application. The authorised person gave me the number of a technician to call so that he would come and install my connection. However i tried calling him several times but there was no respose from the other side, I waited that week. On Monday 09-June-2008, when i went to enquire about the status of the connection again they informed me that lot of people who booked new connection are still waiting for the connection to install and i am in the queue. No body is taking any kind of responsibilty when I'll get my connection installed and it already 20 days since i have applied the connection.
i am submitted one application (bsnl kozhencherry)for new broadbrabd connection in january 2009 till now it will not received how many times to get a new connection
BSNL — giving new connection
I have applied for a BSNL land line and broad band connection on FEB-28-2009. Still they haven't give the connection. what to do...BSNL Bangalore, Rajarajeshwari nagar Exchange — New Telephone Connection not yet provided
I have registered for new telephone connection along with broadband connection vide appliation No. APP910432 Waitlist No. RRN/NON OYT GENERAL / 7668 on 22nd July 2008, till date i had not received the new telephone connection, please look into the matter and provide service at the earliesti m a resident of bhiwandi i have applied for a new connection in my new office, its been four months now and i havent got a new connection for BSNL SULUBH plan. As my new office comes in the urban area, they said they need a month for the new line but its four times more then they said . my add is:- New Pawar compound, opp. balaja sizing, mith pada, parol road, khoni village, bhiwandi 421302.
I have booked for a new landline connection on 19 Jul 2009 vide Rpt 15869 in a Mela Coducted by BSNL at Medical College BSNL Office, Trivandrum and I was assured the connection within 7 days.
But so far nothing happened
Please look into the matter
Tele Exch : Sreekaryam
KG Saji
TC 5/1806/1
CRA D/58
Cheruvikkal
Sreekaryam PO
TVM-695017
Mob [protected]
Thanking you,
KG saji
BSNl/New connection — New Connection
First of all does it work to complain here?as bsnl also have the call centers but still problems are unresolved.This is also the goverment forum, so does it work?
waiting for the reply.
One person, Mr. Mutthuraj has come from BSNL. He has collected lot money for giving new connection of BSNL. He has shown ID Card of BSNL and lot of other form of BSNL and told that we have special campaign to give new connection and if you want then you can fill up the form and we will provide the new connection immediately.
Though, we never believe on this type of walking person but he has shown ID Proof and lot of other BSNL forms duly attested and filled for new connection. Since we have not able to take new connection of broadband because of poor response from BSNL office of Lal Bagh, Wilson Garden and Bannerghatta Road, we assume that, it may be campaign by Govt. Hence, we have fill up the form and given a cheque of Rs. 500/- drawn on HDFC Bank. He insists to give cash Rs. 350/- towards Service charge and installation charges. We have refused to give the cash but he has shown lot of filled form of BSNL, ID Card and Cash collected and told that this is special campaign. He has told that now you don’t have to pay these charges and even you don’t have to wait for the new connection as we will give you new connection with in TEN days. Hence, we have given cash of Rs. 350/- Now, we have not received any communication from BSNL.
Not only this, we have come to know that BSNL has organized a MELA for new broadband / landline connection in which there was no Service charge and Installation charges and even one SIM was free at there. If this is true then why this person has collected money from us? Now, when we are calling to this person, he is not listening anything.
This is for your information and doing needful.
I have noted his name and address.
Mr. Muthuraj
Spoorthy Communication,
# 12 / 2A, 7th cross, 3rd phase,
5th Block,
BSK, 3rd Stage,
100 Ft. Ring Road,
Bangalore – 560 085.
Near Big Bazar.
Mobile: [protected] (Mr. Muthuraj) ,
[protected] (Call received b4 he came)
This is for your kind reference and doing needful.
A-435 laxmi nagar society,
near, ishwar kripa society,
Trikam nagar
varacha,
surat (Gj)
sir i want a number[protected]
if i not receive this number
please sent me that number what i can receive
i want last five digit is 11508
I will give him physical treatment very soon
Even I have faced the same problem as Mr.Ratan.
A person named Mr. Mutthuraj from Spoorthy Communication, Banashankari 2nd stage, has collected a cheque of Rs. 500 (Installation charge) and a cash of Rs. 350 (service charge) saying that he will get the new Broad band connection ( I stay in Rajarajeshwarinagar). It is almost 3 months for now and the Contact numbers given were [protected] and [protected]. If we try to call these numbers now, it either comes as switched off or Incoming calls barred.
This is for your kind reference and doing needful.
------- thank you[protected]
thank you..
I am Residing in Sithalapakkam Tamilnadu Housing Board for last two years.We don't have any broadband feasibility and moreover as it is Housing Board no one have permission to provide the facility.
So I request BSNL to come forward to provide the facility. In addition TNHB has more than 3000 houses in that more than 1000 people ready to take connection.
BSNL — status
dear sir/ madam ,i am panikurush , i am now out of india , i am now stay in UAE , i am before using BSNL Prepaid connetion my mobile no is [protected] so i will come india to july , can use that number , any problem plz send message
BSNL — Applied for new connection - But still waiting
I have applied for a telephone+broadband connection. The application was done on 08-Apr-2011. While applying, I have been told that I would get the connection within 10 days. But it has been a month now and I didn't get any response from BSNL so far. The company did not answer any of the calls I made. My application number is A1230768. Please help me out in expediting this.BSNL — requirement of new connection
SIRTHIS IS SANANTH RAJ AND I APPLIED NEW LANDLINE CONNECTION AND BROADBAND CONNECTION BEFORE 5 MONTHS AGO FROM THE BSNL, BUT NOBODY WILL COME TO FIX THE CONNECTION.
I ALREADY TOLD SO MANY TIMES BUT STILL NOTHING HAPPEN.
YOU CAN CONT ME IN (sananth.[protected]@GMAIL.COM OR [protected])
GENERAL MANAGER
BSNL, BATHINDA
DEAR SIR/MADAM
I've a landline Phone no.[protected] name of issue Om Parkash s/o Balak Ram VPO SAILBRAH. I've brodband connection with home plan of 1350. But speed of brodband is too slow as compared to given in plan. I call many times to near exchange Bhairupa for complaint that my brodband speed is too slow but they reply that this problem is under main Bathinda Telecom. Then i call to Telecom Exchange Bhagta they also reply same thing. Then i call to main Bathinda Telecom at phone no.12678. But they said that here everything is allright , and problem is in your near exchange. then i call again to Telecom Exchange Bhairupa theyy again said that problem of speed only solved at Bathinda Telecom. Please take any action about this and please help to solve this problem.
THANK FULL TO YOU
YOUR FAITHFULLY
OM PARKASH S/O BALAK RAM
CONTACT- [protected]
LANDLINE NO.-[protected]
shame BSNL
Shame A Raja
Shame Congress
BSNL — slow speed
net is slow speed & already complain in BSNL office. but not response please clear the matter.I REQUEST YOUR GOODSELF TO PLEASE ARRANGE FOR INSTALLATION OF NEW CONNECTION AND IF THE COMPANY IS UNABLE TO PROVIDE CONNECTION THEN REFUND MY MONEY WITH INTEREST AND COSTS.
MY CONTACT NO IS [protected] AND EMAIL ID IS hk.[protected]@sbi.co.in
We were trying for a new BSNL connection for almost three years now in Zamin Pallavaram Area in Chennai. Whenever we raise the request through different forums like submitting an application in person, or through BSNL official udaan website, it is always rejected saying "NOT FEASIBLE- CABLE TO BE LAID".
The reason cited was not true at all since there was cable present in the same house where the tenant move with the old connection.
We spoke to some of the BSNL personnel's and shocked to hear that they are no providing any new connections in the area since they do not promote new customers. Their intention seems to be only to retain the old customers, that too without much efforts.
He also added that the private vendors for internet broadband, were involved in stopping BSNL to provide new customers since they want to have a major share in every place. So even BSNL officials are asking us "Why don't you try the internet dongles provided by the private vendors"!!
This is so ridiculous that a government sector is completely supporting private sector growth due to crooked officials who get bribe for the same.
Also I tried repeatedly with different offices surrounding that area and everyone rejected them in round robin saying that "this is a border area where area of control is in dispute with the overlapping offices and also the head officials have too many politics between them".
This is really pathetic to cancel the leads with irresponsible replies, but we cannot blame the marketing people since they just reflect their top level management.
Could some one please look into this as a matter o[censored]rgency?
Thanks in advance,
Srinivasan